- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 77th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
With my first few order they were received in a week. Now they are not even shipping them out. They give $5 if not shipped in time, but I would rather have the products. Same ring ordered twice and both times center stone received chipped. (I got what I paid for….). Two orders on hold.
Products used:
All but 1 item that was damaged.
I've ordered at least 10 times now and have been pleased with almost everything I've ordered. I bought clothing, kitchen utensils, gag gifts,hand fans, hair clips, baby teethers and more. Shipping takes less than 2 week's arriving in 1 week sometimes. I've purchased the same quality of stuff off Amazon for 10 times the price. I highly recommend.
Tip for consumers:
It’s best to pay attention to the fabric content of the clothing and probably don’t buy anything that you ingest. Returns are so easy and free and I honestly don’t have anything bad to say about Temu.
Products used:
I bought hair clips, tank tops, dresses, pants, magic erasers, baby teethers, stuffed animals, spatulas, cellulite rollers, bubble guns, scissors, elastic, thread, ribbon, chargers, hand casting kits, balloons, pot strainer, dog washing gloves, taco stands, and much more. I am so pleased that I can afford these items. Amazon charges 10 times the price.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have waited for 1 hours( which I have to click I am still here every 2 min),the app just suddenly turned white and say I "left the queue"
Also, I was promised a 40% off voucher as an incentive. However, despite subscribing, I have not received any communication or voucher from your company. This has left me feeling misled and disappointed,
Products used:
The product is broken
Hello Adrian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've bought many times from this site. The prices and the products are great. Only 1 thing arrived broken by handling but it only cost me $2.50 so I let it slide. Their women's shirts are great and their sizing is true to fit. Biggest complaint is the coupon offers. I ordered $50 worth of stuff today and received a $40 off my next order coupon but you have to use it within 24 hours. They are a greedy company. In the long run the stuff is so cheaply priced I really don't need coupon I guess.
Tip for consumers:
Just don't fall for the coupons or offers.
Products used:
toys, clothes, kitchen stuff, towels, art kits
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I purchased $60 worth items last night, got $20 off and free shipping. It turned out that it charged me $12.90 for shipping. I chatted with 2 online customer supports. It was awful experiences. Neither of them was willing to help, it would take 15 minutes before they responded or they just tried to brush me off. Now I can't even cancel the order.
I suggest not to falling the scam! I will file a complaint through another channel
Tip for consumers:
Do not use this website. I consider it a scam!
Products used:
I tried to cancel all the products I purchased last night as I don’t need any of them unless the shipping is free, but I’m unable to cancel online and the online support did not bother to respond. This is an awe full experience
Hello Joyce, I’m very sorry you had this experience. Thanks so much for letting us know and your feedback is valuable to us. After checking with your order, we have found that your order has been fully refunded to your original payment card. Due to different financial institutions' refund process, it may take 5-14 business days for refunds to appear back to your original payment method. Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!
If you don't review a product, they automatically give their product 5 stars. I found that out when I started to review my items. Several items I purchased we're pretty good. Most of my items were junk and the clothes were awful. Polyester is the worst. The clothes look nice and feel nice but guaranteed you will sweat your bum off. When I think tee shirt, I think cool, breathable cotton not 100% polyester. Returning. I kept 2 items for my 86 year old mom because she runs cooler and doesn't work up a sweat. I ordered a couple metal signs, fantastic! The 2 small kitchen or wherever trash cans are good but all the makeup items are seriously trash. I'm not sending back because they were cheap and it's more trouble than it's worth so I will just take it as a life lesson and move on. The thing that they do with the deceptive reviews is what bothers me. If you don't write a review, they give the item 5 stars. Very misleading and unethical. I won't buy from this site again.
Tip for consumers:
I’m returning today. I have made 3 orders in total and it seems the return process is fair. I haven’t been credited yet so time will tell.
Products used:
Loose fitting pants, a few sweaty tees, a couple metal signs, a couple pineapple tools and several junk items that I didn’t like but didn’t return because I couldn’t repackage them to look new.
Hello Maria, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you resolve this issue as soon as possible. Best wishes, Temu team
They want you to market, and invite people for them with the promise of 5 free items that you will not receive! The app stated for every new person there will be a $5 price cut but then only gave me a $1 price cut. They still want me to continue inviting people, and I'm not going to because at this point the next person will probably only give me a $0.50 price cut. I told everyone that the app is a LIE. They also word things like spend $20 for a "$100 coupon" and come to find out there's no $100 coupon. Just more discounts like spend $50 for $10 off. Like why continue lying and building a false narrative. That's NOT what keeps customers.
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I ordered for the first time on 3/12. Order shows being packed since 3/24. The shipment should have arrived by now (3/31) according to their dates when ordered and it still hasn't shipped. They seem to think issuing refunds is the way to go, I want what I ordered! I tried multiple times to contact them via chat and after waiting I never got below 42 in the que. I can't think of a worse order experience than this one.
Tip for consumers:
No good way to contact customer service.
Products used:
None never got any portion of order.
Hello Robert, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Have a great day!
$2.98 credit card wallet well worth it. Winter baseball hat is ok $4.98. Ordered pair of shoes size 12(49) came in size 13. Nice looking but will need thick socks $23.04. Another pair of shoes came in a size 10(44) ordered 12. $21.94. Junk to me. Belt 47.25 inches came in 46 inches. Doesn't fit. Pair of gloves fit my x-large hands nicely. Best buy besides the wallet. Spent $60 on pure Chinese Crap. Would not buy from them again.
Tip for consumers:
There is no workmanship in China. You get what you pay for.
Products used:
1 pair of shoes. Pair of gloves. Credit card wallet.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've been 99% satisfied with items from this company. They ship quickly. Communication and tracking is excellent. The return policy is reasonable, but read it before ordering so you'll know what to expect. Sizes have been accurate according to their size charts. Sometimes the price reflects the quality and sometimes quality exceeds expectations.
Products used:
Clothing and kitchen items
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Beware if you don't receive your points from this game, they won't help you! I received over 4300 from one of my viral posts and they disappeared, after I clicked the wheel twice! I should have received 500 in credits, and all they'd offer was 50! (Which never was even applied to my account) Even after being on chat from 9pm last night, until 8:30 this morning. Absolutely asinine, just beware before sharing guys!
Hello Summer, sorry for the experience you had. After checking with our team, we found that a $100 credit has already been issued to your account. Please log in to your TEMU account to check. Thanks for your patience! If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com). Thanks for shopping with TEMU.
It's been a few weeks since I got my stuff …. Pool collapses water bottles leak backpack already both zippers broke!So I ordered a bunch. They didn't give me my ear piercing gun even though it's clearly listed right there. Why does it have both in picture and in words that's what I thought I was buying I'm told I have to order this specific thing sorry for
Confusion …. Excuse me …. You get scammed if you get credit you need to buy 15$ everytime. They didn't solve my problem at all I just don't get my item even though that's what I bought! It's bull$#*!. Can't belive I got so many people on the site for nothin… I feel bad.plus your $#*! is faulty DONT BUY FROM THEM! Bad idea
Tip for consumers:
All that worked from my order was pencils and for all I no the have no led
Products used:
Water Bottles - leak don’t work !!! pencils pools notebook- piece of what keeps it together fell off
Hello, we are sorry to hear about your experience. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable.
We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future.
And to support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team.
They sell really cheap quality stuff for way too much also counterfeit games etc. When you contact them about certain items they give you a $5 credit towards the purchase if new items not worth the time or the wait glad I used paypal
Products used:
None
Hello Alfred, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Hello Lois, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I have purchased a few items for thanksgiving and in preparation for xmas. They are amazing and such good price! I've done a few orders after. Some come very fast, some a bit slow, but in general super value for money. Would love to purchase again. Just leave some room for error cos sometimes there might be missing pieces. Largely ok though.
Tip for consumers:
leave some room of errors
Products used:
all
Hello, thank you for shopping with us and sharing your experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I used this site and got a few things after a few orders they refused to honor refunds. Unreliable in thier tracking. Charged for free shipping as advertised ALL OVER the site. Customer service is just a bot.
Products used:
Clothing, kitchen items, other
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I received my order and all the sizes were wrong. Don't trust their sizing. When I returned the items, their own website states that the refund will go back to the original payment method. They refuse to refund to my credit card and insist on giving me website credit, which I do not want. I was in LIVE CHAT for over an hour and a half and nothing was resolved. They kept contradicting themselves when responding. I have already submitted a dispute with my bank/credit card. These people are not fair business people. Be very careful. In fact, run!
Tip for consumers:
They promised a refund to the original payment source and then refused when items were returned. They would only give website credit. Their own website promises payment refunds!
Products used:
Items purchased and returned: household items, clothing, pet supplies. Don't trust their sizing!
Hello Frances, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We have checked with our Customer Service Team and understand your complaint has been resolved. If you need anything else or have any other questions. You can reach me at candy.wong@temu.com. Thank you for supporting Temu!If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com). Thanks for shopping with TEMU.
Most items are of decent quality and priced much lower than retail. One positive aspect is that there is no fee to return something if it i not as advertised, or damaged. I saw dresses I paid twice as much for at other online stores. My favorite purchases have been a robe, a dress, and lots of kitchen equipment. I order about once a week and opening the orange bag is something I really look forward to. Often I find items that are helpful and which I didn't know I needed.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Scammers. Don't order from them. They sent broken items. When you returned the broken items, they didn't find it. You have to show proof that you sent the product. Sometimes they didn't send some items. When you asked refund for those missing items, they didn't refund you. Their Customer service is wrost. If there is options for negative ratings, I will definitely give it.
Tip for consumers:
Quality is too bad
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Some of the jewelry specifically rings, looked better in the photos and feel like bubble gum candy machine prices. Others are just a tad better but overall they are a couple of grades below costume jewelry. Other items like pistol holsters were surprisingly very well-made other cast emblems that I needed for a project were ridiculously expensive, and did exactly what I needed them to do. The bottom line don't hold high expectations for everything. Be disappointed with some and surprised with others.
Products used:
Pistol holster, cast aluminum emblems, motorcycle clamps
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The quality is very cheap. I can't sell it to my customers with any integrity. The returns are necessary. I was really excited to shop and bought three carts. Then my shopping like a Billionaire party was over.
A couple denim hats were okay but oddly shaped.I liked a couple pair of sunglasses but not any better than Amazon and I didn't have to spend $100 for free shipping every time.I shop on Amazon..
Tip for consumers:
It's just so cheap that it's unreal
Products used:
A few hats and sunglasses
Hello Nicole, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
To avoid at all costs. Plus they control what ppl say about them and will request removal.
They already tried to block my Instagram for saying that their app is spamming my phone which is true
Temu reported my review which will most likely be removed soon as it is a dictactorship and they do not accept feedbacks as the video I show it is not enough of the spamming this terrible company is doing and the data has breached. Horrible
Hello Loren, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Ive ordered two items to start, a shirt, and a solar charge hummingbird color change wind chime. Well both came intact, quality was better than i honestly expected for what i paid for the whole order. The hummingbirds are beautiful, the shirt was too big, but this particular option didn't have a chart to go by so i got the smallest option that one had. The amethyst was decent size, and great in color! I have another order coming, ill update then.
Tip for consumers:
Make sure you check for sizing charts
Products used:
Crystals, shirts, wind chime
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It's China stuff... Not meant to last a 100 years! I have ordered several items, from kitchen gadgets to clothing. Have I been disappointed... Yep you bet. It looked bigger in the photo, items arrived broken. But... For the most part, it is ok for China stuff. But the best part is, you don't have to pay double and triple for it at amazon... Trust me I worked for them. They keep china a float. Example I was looking for a wider headband went to amazon first. Saw what wanted 12.99 temu 2.39 same exact. And then there is the fact if your items do not arrive by the date they say. They give you a 5.00 credit. So just remember what and where your buying. Keep expectations in check.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Don't get fooled by the nice pictures and low prices. They are just cheap qualities for more than what they advertised. Shipping takes more than their promised time (2-3 weeks). When reached out to customer service, it was just a bot repeating the same thing over and over. It is proven that there is no real customer service. Don't even bother to return anything because it's impossible. This is another offshore fraudulent company that enticed consumers with nice pictures and low prices but they are all false advertisement and shipped by boat. Do not get fooled and waste your money and time.
Hello Sally, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes!
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco