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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I was in the middle of doing a freebie game and i got off for about a day or two but out of nowhere i get a notification about temu purchasing everything in my cart which is 3 items. All i'm gonna say is do NOT trust this app and always delete your card info every time you use it. They will purchase things to your card without your consent!
Sneakers came in 3 sizes larger than ordered. Mask did not light up and the couch cover was just ugly. Returned them to Temu month ago. Have spoken to several agents asking about the credit. Still waiting. Not expecting it back at this point.
Tip for consumers:
Defective items are out of pocket loss. No refund.
Hello Lana, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, email (help@temu.com), or call (1-888-495-8368). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Coco
Charged 20/4/23 - items never arrived. No reply from Temu re: my emails about no arrival. I received confirmation of my order. And that it was on its way.
$59. Not happy… please give decent customer service. When things are ordered online we put a lot of trust in random companies we know nothing about. It's v disappointing. Please refund me if you can't send it immediately
Many thanks.
Hello Annie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
Ordered 4 items mid-April. Says package was delivered 4/28. I have literally been going back and forth to mailbox and checking door stoop waiting for items. It never came! Before contacting CS I spoke with USPS AND the long-term mail person. No one knows anything. Attempted to contact Customer Support of Temu, have yet to receive a response from company. Feeling ripped off.
Tip for consumers:
I was really excited to order, heard great things. Such a disappointment.
Products used:
Have not received any portion of the order.
Hello Juanita, thank you for shopping with Temu (tee-moo) and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at yos.wang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team
Don't get fooled by the advertisements of buy $100.00 get $20.00 coupon, " to be issued upon items shipped", you will NEVER get it.
Untrained 24/7 customer service representative that can not solve any issues.
TEMU lures you into their site with low prices, shipments arrive in plastic bags, poorly packaged, half damaged, and for returns they calculate in a way that they will still get some money out of it.
Cheaters, thieves, distrustful, you will experience this soon if you keep buying from them
Tip for consumers:
Beware of promised coupons upon shipment, you will NEVER get them, keep screenshots of your final purchase cart BEFORE you click purchase, they will come up with all sorts of excuses , so you can not redeem your coupons, they have very cheap plastic bags used for packaging, poor handling will damage fragile goods, they have shady return and refund policies, total SCAM
Products used:
Few kitchen stuff
Hello, thank you for reaching out and we are sorry for the inconvenience. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don’t mind sending us your order ID, we would be more than happy to help look into the coupon status for you. If you have any question about coupons or need any other further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Coco
Spun wheel. Won 10 free gifts! Put in name Etc. Can't add address for shipment!customer service abysmal. Transferred to " expert" who didn't explain problem OR fix it but tried to give me $10 ( wow $10 whole bucks) IF I buy something. I'm not kidding! Still have no way to add my addressdon't bother with this website
Products used:
Are you kidding they can’t ship it I didn’t buy anything
Hello Bonnie, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
Don't believe the picture
These products are so different from the website picture. A total 3 out of 7 items are broken/defected upon arrival. Customer service kept on saying sorry, but when I asked about return process they hang up...call agin, same result.
Tip for consumers:
don't trust the website pictures...
Products used:
end up of using nothing
Hello SW, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (taylor.wu@temu.com), so we can help you to resolve this issue as soon as possible. Best wishes, Taylor
I bought 6 items from from this firm and 5 are lovely, unfortunately the last dress is awful, nothing like shown and bad sizing on top of it. Cost £9.35
Very happy with the other dresses will definitely recommend.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Amazing site great quality cheap prices, kids clothes are so cheap but so well made. Kitchen appliances are realy good my kitchens overflowing ive bought too much. Bad reviews come from those expecting to win free credit with a click of the button but you can do it with a little work latest free game code is here try it out uk only 4 3 1 5 3 8 5 4 2 just type it into search bar
Products used:
Kids clothes, adult clothes, gym supplies kitchen and bathroom accessories, health care accessories, kids gel blasters so much fun and much more
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Bought this night light to help my daughter sleep and she really likes it! Super helpful that it has a light sensor that controls how bright the light is and that it's energy saving <3 All that for an extremely low price? This was definitely a good purchase and I'm happy I found this website :)
Products used:
desk lights
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
If possible, I want to give the rating point as 0.2. Do NOT by anything through this platform.
All items I got are very cheap quality. And the whole refund progress are horrible experiences, the worst return experience ever.
They shipped my same (one whole) order in 3 shipments, but when return it only gives the items in first shipment free shipment coupon. The rest items in other 2 shipments charged 7.99 for each. You have to keep complaining with their customer service every day and explain your situation over and over again. All these took me between 1/6 to 2/10, almost everyday. And have to bare them rude attitude.
I will never and ever purchase anything from them.
Hello Li, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver the affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). We may split orders into multiple packages depending on the number of items in your order or the size of the items ordered to comply with shipping weight limitations and to deliver part of your order faster. The first return for each order is free and additional return packages will have a $7.99 shipping fee deducted from your refund. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (taylor.wu@temu.com), so we can help you to resolve this issue as soon as possible. Best wishes, Taylor
As an avid temu fan, i think we can all agree that temu has super slow delivery times (no shade just facts) It takes a minimum of 2 weeks to get your order but what i like to think about when i get impatient is that im getting sm more in return:3 free shipping, super low prices, awesome customer service and the neat credit voucher you always get when your orders late.
Products used:
humidifier
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Totally legit, but not perfect. First off my first order was super fast. About a week then my orders seem to take a little longer. So far 3 weeks is the longest. Although late issued a $5 credit immediately. Some products superb while others subpar. Very fast on refund. Prices have gone up since first purchase. Has a little bit of everything.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Have been on the app for a few months now and i just really enjoy the experience. Its easy to navigate and everything you could ever want can be found on Temu. Temu offers good quality product at affordable prices while also giving customers endless discounts and sales to help them save more money! Even with the longer shipping time, it's still worth it for me.
Tip for consumers:
give it a try!
Products used:
Weights, workout stuff
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I have placed more than 10 orders on Temu, typically order 8-10 items. Bought mens and children's clothes, jewelry, toys, pool products, kitchen items, and much more. My kids love the dinosaur shirts. The one time I had an issue I received prompt service and refund. Thank you Temu for offering another way to shop, as I hate going shopping into stores.
Products used:
clothes, toys, pool products, kitchen items.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It's now four days since two separate "in stock" purchases. Items were almost immediately marked as shipped, but USPS shows "Awaiting Items".
Why is Temu not shipping?
So far I'm not impressed. Probably my last purchases using Temu.
Hello Frank, thank you for sharing your feedback. Customer satisfaction is the most important to us and we are constantly striving to improve. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. We try to be transparent about when orders can be expected to arrive. So, on every product page, you will be able to see the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. We hope that we can continue to provide the best experience for our customers. If you have any concerns, questions, or issues that you need help with, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I started out buying the cheapest stuff like car accessories, kitchen utensils, and gadgets. After seeing how surprisingly good quality the items were I moved on to baby clothes and even shoes. So far a few things have been cheaply made (you get what you pay for sometimes) but for the most part I'm super impressed with the quality of Temu's products! It also arrives in a week or so.
Tip for consumers:
Read reviews on individual products. The sizes run different sometimes.
Products used:
Car accessories, kitchen utensils, baby clothes and slippers, women’s clothes and shoes etc.
Hello Tina, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
It's been close to a month. The information on their site states that my order was delivered and received by someone in Compton California however I live in Phoenix Arizona. Still waiting on my order,credit or reimbursement.
Tip for consumers:
Nothing right now
Products used:
Order in California
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Bought this cute skirt as a reward for myself bc smth big happened at school. When I tried it on, it made me feel super pretty and it fit so well! Treat yourself every once in a while, ladies! Especially when you deserve it! Not everything has to be super expensive or come from a famous brand:*
Tip for consumers:
So much cute stuff you deserve
Products used:
Skirts
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Garbage website with non-existent support. Do not shop here.
Keeps asking to verify payment details when the EXACT SAME CARD was used for an order prior.
They keep denying my verification when it follows the exact same format that they request.
Phone support doesn't exist, keeps ringing. Chat support is over two hours wait. If you go away for a little bit, you get prompted to confirm you're still there, and has to be done within 300 seconds. If you don't then you're back at the begging of the queue for chat. It's designed that way on purpose so you don't receive support.
Tip for consumers:
Non-existent support
Products used:
None. Orders don’t ship.
Hello Avoid, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance to resolve your issue, please contact me at evelyn.yu@temu.com and I'll be happy to look into this for you right away. We appreciate you giving us another chance to serve you. Best wishes, Evelyn
Just spent forever trying to find all the right items for my Christmas shopping on their site only to have all of my recent orders spontaneously canceled for no reason. Been going back-and-forth with "customer service" (if you can call it that) for days and they literally keep repeating "the item has been refunded" when the question I'm asking is *why* my orders were canceled in the first place. Very weird and frustrating experience.
Hello Carla, thank you for your feedback and we are sorry that you are having trouble placing your order. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at candy.wong@temu.com and I'll be happy to look into this for you right away. Best wishes, Candy
Beware! Its a trap. Nothing is free. Never ever participate in their referral program. I seems easy but they just traps you in collecting points like 50 then 25, then slowly like 10, 9, 8 and then 4.5,4.4,4.3,4.2,4.1 etc. You will end up losing time frame of 12 or 24 hours they gives. They post you earned those gift but actually in the end nothing is in your hand. Innocent people don't waste time on this app. It would be million time better if you just sleep or do other things. Thanks
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you investigate right away. Have a great day! Best wishes, Temu team
Temu is a one-stop online Dollar Store so I don't expect high-end stuff. I ordered stickers for a kids' project and was extremely disappointed. I ended up with frustrated kids and angry adults. The designs were beautiful but the stickers could NOT be removed from the backing --even by adults with a razor blade. (11-12-year-olds are normally experts at this.) I'd had a few problems with a previous batch so should have known better. You could NOT feel the demarcation line of the backing with your fingernail.Teachers--avoid! I am so glad I waited to hit send on my next order. I won't be ordering again.
Products used:
Stickers were unusable
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a food chopper/processor from them, received one that didn't work, returned it, & they denied my refund with no explanation. Tried the free chat & even they couldn't tell me why or offer a resolution. Do not order from here.
Hello Melissa, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
It's not every-time l need $5.00 compensation dear Temu. Every order l have placed so far comes late then they compensate with $5.00 that l cant use cause they need their orders to be more than $20. Besides that the products are usually good just go over reviews first before buying.
Hello Jay, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team