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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
It has potential. It notifies me via text when my shoes are shipped. If I don't receive in two weeks, Temu will give me a five dollar credit. Temu also sells dog harnesses, trash bags, and wallets. If you're on a budget, Temu is the way to go. Free shipping on all orders.
Within 2 days after having to give my phone number with my order, I got a scam call that knew my full name and phone. The scammer had a strong Asian accent. The scam said that if I didn't call the 866 number that "legal" action would be taken against me. I did fall for this scam, but that name and phone number I used for that Temu account is what the scammers used. Temu either sells the info or their servers are hacked.
Hello Dana, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Don't get me wrong, for the most part, I like my items some are super, super, cheap,cheaper than dollar tree. Temu, customer service is horrible, you don't get to speak with anybody just an automated typing service, so basically no customer service, just an automated response of someone typing the same thing over and over with no resolution of the issue., I was told, they're going to connect me somebody that can help me, which that NEVER took place they, sent me coupons that are not valid and they're not expired, they just dont work. I've only shopped twice,I had to return some shoes that were too big which it was my fault, I got half of order in 7 days I ordered a half size up similar to Shein, things do come quicker customer service is no customer service.Still no help with my problem, so my issue is not resolved guess they don't care and I did not get my free gift that was supposed to come with my first order of over $40
Tip for consumers:
It would have been helpful to know that with the issue I wasn't going to get any customer service just lies that I was going to receive help which I never did. Because of that I probably won't be a customer anymore.
Products used:
Order wooden earrings they look pretty decent ordered two portable urinals for women they're cheap look like they're made of silicon ordered a rug very cheap I will keep because it has a a pop of color similar to my bedroom.
Hello, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. Please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 for help with any official Temu account orders. Best wishes, Coco
I have put an order for the first time and my husband was concerned from the very beginning if we are gonna receive our Package or not. Well guess what his intuition came true. I have been tracking the package for long and it didn't move from one stagnant place for so many days. Approached temu rep, he said I have to call the delivery services myself and upon arguing he said he will inquire on my behalf. I really wanted the stuff that I ordered but I am highly disappointed and now I asked for a refund because I am done waiting. Want to place another order but I am not sure if I should do it or not. It's been a month now since I placed an order. It's a great value for money but it is not worth the wait.
Hello Sanober, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
So I recently tried Temu and tried to get their 2 free gifts by conning 8 different people to sign up for the Temu app. I actually achieved that and then Temu promised to ship...but then the message came the shipment was delayed. They gave a $5 credit for the delay BUT you need to have a minimum order of $20 to use it. Finally I received notice that may package had been delivered, but it had not. When I notified them about this they said they would re-ship but because one of the free gifts was out of stock they would not re-send that. So, would I trust them to really send something if I actually bought it. Nope. They also clearly are happy grabbing personal information from others too, which suggests they would not be careful of my private information. Ultimately they are not worth it to me.
Tip for consumers:
Give them the least amount of personal info that you can.
Products used:
Nothing yet, nothing has arrived.
Hello Kris, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
This is just a review based on my first experience as i have not received my items yet. I first heard about this new app from a friend of mine. I was skeptical on trying the app as the reviews are mix but i was surprised when i downloaded the app, they are very easy to navigate and the price are really, really affordable. I just made my first purchase and got free shipping and also extra 30% off with $19. Waiting for my package to arrive on Jan 20 and they wrote upfront if its late they will give me $5. I don't need the items on a rush so i don't mind the wait as long as they are friendly on my pockets.
Tip for consumers:
I read a lot of tips to read of the reviews and choose the ones that have a lot of review to avoid disappointment, i think this is a good tip. Also to see the photo of the real item from other reviewer to avoid disappointment.
Products used:
N/A as my products is not here yet
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Not really sure if the thing i got was exactly like the one in the picture but i still like it anyway :) It fits really well at the top and the bottom part is kinda loose. Also vvv easy to pair with almost anything so you can wear it casually or dress it up.
Products used:
coat
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
At this writing it has been 4 days since I called about wrong items that were sent to me. The day I called I was told a ticket was created and a supervisor would reach out in 24 hrs. Everyone knows that is a lie. So I reach out via FB messenger. Only to be told that they are urging customer service to reach out and be patient. Day 3 nothing. Today is day 4 and I have heard from no one. They still have my money and I still don't have the correct items. 4 days is too long for a supervisor to reach out and see if they can reship my order. I have never encountered such horrible customer service. I am done shopping with Temu.
Photo indicates what I received. I ordered 2 sets of tarot cards.
Hello Deanna, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you wouldn't mind sending your order ID and a screenshot of your review details to us at rachel.zhang@temu.com, we would be happy to look into this for you right away and help you find a resolution. Best wishes, Temu Team
I did make an order and I didn't arrive. Always saying the same thing and refuse to pay it back. It's good when you have not any problems. But I didn't receive my package and they are doing nothing about it.
Tip for consumers:
Don't buy here
Products used:
Nothing
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Overall, Temu shopping was an excellent experience for me, and I will definitely come back in the future to make more purchases. Temu is a fantastic online shopping site that I wholeheartedly endorse to anyone looking for one.
Products used:
Rub, Canvas paintings
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I really enjoyed purchasing products from this company. Unfortunately they are using UPS and in the state of Missouri UPS is awful to work with especially in the Springfield and Branson area. They do not care about their customers. They are rude and blame the customer for not being there when they deliver a package. I work just as most people do. I will not be ordering any more from this company as long as they use UPS for delivering methods.
Products used:
None
Hello Dusta, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to contact us via: https://share.temu.com/NWGRVrrOSMA. Best wishes, Temu team
It came as a major shock to me that Everything I bought from Temu is fake and substandard. And I mean Everything., I spent good money for nothing. They are not branded, I said leather hiking sneakers it's all made out of fabricated rubber material, I am speechless even the cheap wrist watch is not working.
Products used:
None
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Really tired of arguing with the chat reps about refunds. They know that I only ask to be refunded for things that either don't fit or look bad, but they are always creating tickets and making me wait! I always just tell them to credit my Temu account anyway. The one tonight wanted me to return $3 worth of rings back to CHINA. I told her no, I wasn't doing that. I've made my last purchase with my hard earned money from this website, THANKS TEMU for getting richer from me, your customer service sucks anymore! Ps- I've spent thousands of dollars on your products and have loved you all so much, not anymore as I am very sad to say. SAD.
Tip for consumers:
Temu's customer service is awful anymore, they used to e so good and lately just NOT.
Hello Lesley, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
So you spin and are supposed to get the dollar amount you win, WRONG! There is never a credit. In fact the prices later charged are often double! I ordered 53.00 on website after 100.00 off spin,, charged 252.00on my credit card. No way to dispute being charged over 5x's what ai ordered. Items described ordered were junk!
Tip for consumers:
Rip off
Products used:
None, packages ripped open missing items, clothing made with rotten thread and falling apart, item described far from quality in displayed picture
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I didn't suggest any one to buy it from this website, 1st off all when I return few items - instead of returning you money, they deducted from your card and I didn't get the OTP for that transection. Maybe there is glitch in there app or anything else, but feel safe to save my card on this web.
For this concerned I called many many time on helpline, but there response was "you will get a call in 24hr from the concerned department". But it's been a month didn't get get a single call.
Few of there product also not good quality. Feel like cheep product.
Products used:
House hold items
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Tried to place an order this evening for $20.47. I have been a customer for about a year now.
But tonight, they asked me for a billing statement and/or a picture of my card.
I'm sorry, what?
Yeah, let me get right on that for you.
Stop it Temu.
Heading back to Amazon. Yeah, I'm gonna spend a little more. But I'm definitely not being asked for pics and statements either.
Be careful folks. Something stinks in Temuville.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've ordered a couple of items from TEMU. They took 10 or 11 days to arrive, which I consider very fast when ordering from China. The items were exactly as described in their postings. I have no complaints.
Products used:
Handheld videogame, shirts.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have placed many orders, and everything's been great. I've had to send some things back and that was very easy to do. Somethings they refunded me my money, and said I didn't need to send the item back. I've had no problems with them.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Great online market place, we have placed 6 orders so far in our house and happy with everything received - all at great prices & good quality.
Loads of money off each time (that's why we've placed multiple orders).
Download the app and search in the search bar for product "*******", that's how I'm getting free products without even placing an order.
If the prices decrease on a product Temu will give you the difference back as well as a coupon, they love giving away money!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have purchased a few times through Temu. Although the egg slicer leaves something to be desired, it works and I got what I paid for. The shirts are fantastic. I know better than to order my USA size from an oriental company. Be smart. I ordered a size or so bigger based on the measurements they show with the products. They all fit wonderfully. I ordered bins for the refrigerator - all exactly as described. I ordered a small wooden container with 15 large eyed needles in it for less that 3$. Found the same item on Amazon (exact) for 6.99. Great quality. Be smart when you shop. Compare prices in the US and shop accordingl.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have been purchasing from Temu since May 2023 and twice I wanted to return something but was told to keep it and I still got my credit back. I had 1 order that was 1 day past the delivery date and as promised I got a 5.00 credit. The products are good and I have found alot of the same things on Walmart site but double the price.
Tip for consumers:
Always look at the measurements they supply because you will be fooled by the pictures if you dont.
Products used:
Clothes, christmas decorations, walking cane, faucet attachment, shower rugs
Hello SHELIA, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Nothing 3 weeks! Then each order give you a free $5 for being late try to use it! Hope I get something! Spent $150 hope my money not gone! Temu blames laser but they don't have it! And no way to contact sellers!
Products used:
Socks shirts
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I really can't buy anything unless I have 10$ or more worth of things in my cart? That's stupid, I found what I needed and don't need more things just to buy to get the one thing I actually need. I'll pass on this site.
Tip for consumers:
Nope.
Products used:
None.
Hello Bia, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!Best, Temu Team
Package arrived damaged, ripped open and several big holes and 3 items lost. Contacting several times but all they responded is the warehouse shipped out and delivered it which I never complained them about not doing that, my complaint was packaged came ripped open and 3 items was lost and asked for refund, Nope they won't do it. Do not trust them at all if package arrived damaged or lost items, they do not care at all! Look at the condition of my package, 3 items lost but will not take their responsibilities, all they keep saying is they shipped out and delivered, didn't care about the lost items and the damage ripped package. Customer service online is horrible, all they do is copy paste it the same thing over and over.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Be careful when buying things at Temu. If you need to buy, you should only buy less than 5 items at a time. This happened to me several times. I took pictures of the returned items and video clips before putting them all in a bag to send, but every time I received the goods they kept saying there weren't enough items, so the amount was deducted from you. It's not correct.
Tip for consumers:
From now on, I will never buy more than 5 items at a time on Temu, If it is necessary to return the goods, one or two items, they cannot say that they cannot see it. Every time I send back more than 5 items, they always say that you did not send enough goods, so your refund will be deducted. Even though I sent it back in full
Products used:
Copy ink, shoes, and some household items
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team