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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
It seems like the reviews either are 5 star or 1 star, so I want to give a neutral review
You can get some useful (or useless) items pretty cheap, when they are good it's a bargain, and sometimes surprisingly good, but don't count on high quality. I've bought a lot of similar or some on the same stuff on Ebay and Amazon, usually for a little more.
They are not a scam, but are always trying to upsell with promos, emails, on the site, "spin the wheel" stuff, last chance- this is annoying over-marketing, but must work. You can ignore it, but you can't make it go away.
Popular Items can sell out fast.
Slow shipping, but they are very upfront about that. You can pay more for faster shipping.
No experience with customer service, but generally if you're buying a $10 item it might not be worth returning, I assume they bank somewhat on that.
Tip for consumers:
Don't fall for the upsell. Keep your quality expectations reasonable.
Products used:
odds and ends
Most things look like gauze or poly/cotton t-shirt. I bought 7 shirts, 2 nightgowns, and a pair of capris. Only one shirt was wearable. The rest do not look at all like the pictures. They are some kind of very cheap polyester that I'm too embarrassed to wear. Absolutely horrible. The return policy is too costly to bother. I deleted the app. I don't care how cheap it is; it's not worth two dollars.
Tip for consumers:
Horrible quality
Products used:
None
Hello Valerie, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Terrible customer service.I wait for about 5 hours just for having a live chat because they kept ending the chat when I was busying with other stuff while waiting and didn't notice the poping window which they set to test if you are still online. Literally those guys don't allow people working with other things while waiting for a line with like 60 people ahead. And they are literally trying to let customers stay still in that chatting page doing nothing. Not only the live chat but also the telephone call won't work. I wait about 50 minutes and there's literally no one answering the phone.
Terrible quality. Half of the products they sell are trash which you really don't want to let them involve in your life.
They attract people by low price but remember cheap goods are always CHEAP
Hello Darina, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I ordered three items in my first order thinking it would be cost-effective and consume less time and money than going to the store, Needless to say that did not happen not only did my order not arrive on time but the customer service chat center continually harassed me after I asked them to leave me alone. I had to postpone the job I was using these items on which cost me approximately $800 for the day they did however give me a $5 credit towards my next purchase. So basically they cost me $795 in loss on my very first order this company is no different than any of the other second rate companies pedaling the same items. Jeff Solar was the customer service representative who continually messaged me after I asked him to stop his messages are borderline harassment.
Hello Gene, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com), so we can further assist you. Best wishes, Temu team
I received dollar store absolute garbage for $30. You get what you pay for. No joke though, go to the dollar tree. Temu must be the TJ max for the dollar store. The products, thank God were
Purchased as Christmas gag gifts. Since they were a joke….They arrived after only 5 weeks…. Total waste of $30
Products used:
Threw them away
Hello Nick, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I like that these razors come with a lot of extra heads so that you don't constantly have to buy a new one every time….before I realized that they probs include a lot of extra heads bc of how quickly the blades get dull. Not too mad about it especially with the bargain prices these were sold at but don't expect them to last too long.
Products used:
razor
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered a LED light strip. Nothing I did could make it work. A seat cushion for my handicapped relative was flatter than a pancake. No cushion to it at all. Portable vacuum for my car? Worked but A) no charging cord & B) The whole think fit in the palm of my hand! GARBAGE! Nothing but garbage. Another Chinese app meant to read your phone & nothing else.
Tip for consumers:
I wish I'd known that what they sell is best used in a landfill somewhere.
Products used:
One tiny bedroom light. Everything else was trash that didn't work.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I changed my comment on company because in that time I wrote with an angry mode. I hope my message already received them correctly to take feedback to improve themselves. I liked their establishment. Sometimes I got so many notification, I changed my setting, it became fine then, and only those non working gift should be removed from system, it consume so many time, and sometimes not working especially free gifts that need energy to collect, totally was not working in Any, all the rest is good.
Products used:
Blanket, pillow, sleeping bag, etc
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have had to jump through hoops and spend time annoying my family and friends with this site(I referred multiple people, bought multiple orders, and never received my promotion that I was promised)… don't promote this company! I have pictures of the the rewards, promotions, ect… that they lie about! I will post pictures in a few
Tip for consumers:
Don’t do it!!!
Products used:
I bought multiple orders (only received one), referred multiple family and friends (per their request to get a promotion)… lies, lies, lies! I should have known better
Hello Heather, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I was extremely satisfied until the extreme amount of free items and discount offers kept overloading my email! It would have been great if they were legit but they were just forcing me to bother everyone I knew saying it would only be one more request! I already had 9 or 10 orders and loved the app enough to brag about it but fake offers, paying for coupons not detailed and expected to bother everyone I know for some items that were supposedly free got a little ridiculous! I deleted the app and hope that they still send me the orders I already paid for! Not a genuine response from temu either!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have never had a problem with anything I've purchased and have always been satisfied with the items I've received. Their price adjustment policy is phenomenal.
I have ordered clothes for my kids, clothes for work, and jewelry, as well as arts and craft stuff. I haven't ordered cosmetics or anything. The plus size clothes are cute and comfortable, and I've never run into anything that looks too small once I try it on. The individual seller sizing charts are great.
The only tricky thing thus far has been kids' shoes. It's important to pay attention to the length of the shoe versus the size.
Pictured below are just a few of the items I've received. Each kid is wearing an outfit from head to toe cost me maybe $15 each from Temu. I am struggling enough, so the prices are wonderful.
Products used:
Shoes, clothes, jewelry, home goods
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I've ordered stuff from Temu and although the shipping was not quick, I did receive the items. Then, I didn't. After numerous calls and their chat, finally they claim I'll get a refund. We'll see if I do. Either way, I can't get my time back.
Products used:
Crafts
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days.You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
So the marketing strategy they have is the carrot being held in front of the horse, and after chasing you never get the carrot. After spending 100's of dollars and referring many people they still won't give me the free gift they promised. Missing out on years of sales and they are pissing off because they keep moving the carrot. Only thing that make sense is there building fast to sell them dump all the trash on the new owners. Because they could fulfill the free gifts and be some great company that does better then Amazon and Walmart combined but they choose to do people wrong instead. They have the backing the mother company is PPD Holding worth 120 Billion. But anyway that's as honest a review as I can give
Tip for consumers:
Don't use
Products used:
Clothes, tools
Hello Michael Durst, thank you for your feedback. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn’t mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can investigate this matter for you. Best wishes, Coco
Roughly half of the stuff I ordered I didn't get, almost all of the other half arrived damaged, with missing parts, and their refund process sucks, it can take up to 30 days, not coming back, why advertise and actually sell something they don't have.?
Tip for consumers:
Avoid it
Products used:
None yet.
Hello Fernando, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can further assist you. Best wishes, Coco
How does their actual sales site show basically nothing less than a 4 star review…and mostly 5 stars? That was not my experience at all. Now I'm upset that I have another order on the way…because I thought all the sale site reviews couldn't be that far off! I definitely could get better quality at the dollar store.
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
My friend kept talking about Temu and how the products are super good and super cheap so I decided to buy a sports bra just to see if she was right. I mean….it's okay but certainly not the b e s t. She was right when she said everything is hella cheap here and its certainly not the worst thing I've ever tried on but I've definitely had better from them more expensive brands. Was overall a pretty good purchase but make sure that you don't expect luxury quality especially with the prices:>
Products used:
sports bra
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Temu reviews are positive from what I seen so I decided why not give it a shot. Bought random stuff just in case and Im really happy with the product and the overall experience. Payment transaction was secure and seamless and the item arrived on time. I even got a discount for my first purchase which just made the already low price go even lower! 10/10 will be back in the future
Tip for consumers:
dont be skeptical
Products used:
Cookies spatula, cleaning gear for my kitchen
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I've placed several orders. Everything is much smaller than they show & they ship everything in a bag which several items came broke. I'm still awaiting an order & received little assistance. I would not recommend this site at all.
Hello Donna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you resolve this issue as soon as possible. Best wishes, Temu team
I had really high expectations for this service based on others reviews. They have a huge selection and I spent a significant amount of time buys Christmas presents for family. Order was placed December 7….well it's December 25 and the tracking has yet to update. Nothing has arrived and I can't get any idea of an eta or if the items will ever arrive. A credit was applied to the app but why would I want to buy more items when I couldn't get what I initially ordered?
Tip for consumers:
Don’t purchase anything that you need in a specific amount of time. They could get my order delivered in over 18 days so far
Hello Michele, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. You can check your estimated delivery date and track your package directly on the Temu app or Temu.com. However, we are experiencing shipping delays due to the high volume of orders this holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you may choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you further. Best wishes, Candy
TEMU sold me counterfeit products. They refuse to cooperate with recovering my financial hardships involved with their fake product.
I have been emailing this so called customer service lady "Elizabeth" with no positive outcome. I continue to request that she forward me issue to a competent person in the organization. But this request must be above her competency.
My attorney is preparing a multifaceted lawsuit.
We hope to rename the company to reflect a better organization once I take over ownership after my lawsuit forces the company into bankruptcy
Tip for consumers:
Stay away from TEMU. They sell counterfeit products that damage your equipment and refuse to compensate you for your loss
Products used:
Motorcycle exhaust
Hello Edward. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. When we receive reports of intellectual property infringement, our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material.
If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
SCAM. They take your money and then you never receive any items. Look at the photos for tracking- it's not even been shipped: 15 days later and it's still a label waiting for the package to be delivered to USPS.
Products used:
None- never arrived.
Hello Suzanne, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
I think im about to cancel my items cause they don't want to recognize the address.
Keep putting my shipment on hold which is going to take longer to arrive!
Unnecessary hold. I had to come see was this a SCAM!
Saying I have not been charged but clearly charged
Hello Deborah, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. We have looked into your case and the information you submitted have been received. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your order details to us at rachel.zhang@temu.com, We would be happy to look into this matter for you.
I got a little desk fan because its almost summer and im just really happy with it! It works great and keeps me cool for the whole day + it also looks really cute:> It doesn't even matter that delivery took almost two weeks because i saved a lot of money, got free shipping and unpacked a really nice product.
Products used:
Desk fan
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I now know why their stuff is so cheap to buy. They sell your information to third parties. Since I joined their site I have been flooded in my inbox with unwanted spam with NO unsubscribe options on them. All but one of my orders are all way behind. I have a few with them. They will offer you a refund,but only in Temu credit. Was not worth it. I will say that the items I actually got were okay for the most part.
Tip for consumers:
I checked no refund referring to cash. You only get Temu credit.
Products used:
Many different items
Hello Reed, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please send us an email with your order ID and a screenshot of your review details at rachel.zhang@temu.com so we can help you right away.
After several orders I am pleased overall. Several garments were better then we expected, and I really like the kitchen gadgets I got. I did notice that some things are smaller than they appear in the photos but if you watch for that it's not that big of a deal. I had to deal with customer service once and am satisfied at the outcome. Everything has arrived on time except one (it was a day late) and I got the $5 credit for that with out asking.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco