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    Temu

Temu

Overview

Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.

  • Service
    1133
  • Value
    1142
  • Shipping
    1180
  • Returns
    823
  • Quality
    1075

This company responds to reviews on average within 11 hours

Positive reviews (last 12 months): 15.7%
Positive
38
Neutral
7
Negative
197
View ratings trends
How would you rate Temu?
Business's Favorite Review

“Temu has good deals all the time and their prices are great”

Missi J.
5/9/24

I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.

See full review
Top Positive Review

“I love Temu!🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟”

Gordana K.
3/25/24

I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!

See positive reviews

Reviews (1,714)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (352) credit card (58) post office (24) phone number (19) delivery company (19) return process (17) search bar (12)
Thumbnail of user cindyc1493
New York
2 reviews
0 helpful votes
  • Send Message
April 4th, 2023

3 months ago, I loved this site. I bought more baby clothes here than in any other store for much less. Then it happened. They became very popular and over worked and out of stock. You place things in your cart, pay for it then 2 weeks later get an email they you're being credited $5 because they are put of stock. It takes up to 3 weeks to get your order which I didn't mind. Now almost all the things I really wanted are out of stock. I'm happy they are popular but for me it's disappointing as the things I ordered I was looking forward to getting.
Pros: their items are from China but they are great quality plus they do credit you quickly
Cons: whatever you order expect 3-4 weeks delivery and never buy anything as a gift as though your life depends on this item. You could recieve a text 2 weeks later that is out of stock

Products used:
Baby clothes, adult clothes, home gadgets

Service
Value
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Quality
Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user r.ss
GB
1 review
82 helpful votes
  • Send Message
August 13th, 2023

They were supposed to refund 2 orders over £200,3 separate packets under one label and one tracking. They are still dragging me saying they are working on it. I'm stuck between evri and temu and none of them are taking responsibility. I have provided all info on my side and they are being completely useless. Worst company ever! No customer service. DO NOT USE! SCAM!

Tip for consumers:
Temu have been completely refusing to take responsibility.

Products used:
The ones I kept.

Service
Value
Shipping
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Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello R.S S., thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team

Thumbnail of user jacqueliner866
New Mexico
1 review
8 helpful votes
  • Send Message
July 1st, 2023

I have received many products from Temu. All were good quality and mailed free of charge. I have returned some - mostly clothing for various reasons. The refunds and customer service were polite and prompt + they provide a printable return label so items can be returned with no postage. Have discovered U.S. entities buying Temu products and selling them online at a higher price. If I'm looking for a specific item, I always visit Temu first.

Tip for consumers:
You have to be really careful about choosing clothing size, however I find their business policies honest. I took the time to write this endorsement because, I guess, people only contact you when they're unhappy.

Products used:
Household items, a really great small vacuum cleaner, all the tee shirts. Returned the clothing because too small. Will order larger.

Service
Value
Shipping
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Quality
Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

Thumbnail of user tyflon21
Ohio
1 review
0 helpful votes
  • Send Message
October 28th, 2023

So my order was late. I get that happens, but when 3 customer service reps in a row transfer me because they can't answer my question, then ask the same 3 questions in a row... same photos, same PO. Still ask me after a message they were reviewing the previous concersations... its BOTS running their customer service. Will not buy here again. It all been cheap grade items, no wonder the price!

Tip for consumers:
Temu customer service is a joke

Products used:
T-shirt, dog muzzle,

Service
Value
Shipping
Returns
Quality
Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days.You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team

Thumbnail of user taliab49
Australia
1 review
0 helpful votes
  • Send Message
November 7th, 2023

Temu frequently don't send you small products, then charge you extra to repurchase them. They are operating a scam and there is no means to actually talk to a person in customer service about your complaint, just A.I. And automated responses.

Service
Returns
Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Thumbnail of user harryc627
Oklahoma
1 review
7 helpful votes
  • Send Message
November 10th, 2023

Hesitated on ordering but listened to a coworker they make sure your card payment clears then they print out a shipping label and say it's shipped. You go to the shippers website and the package hasn't been received...So basically there lying it's been over two weeks and it's still saying shipped with no info and then you check with the shipper and still nothing received. So now it's time to call my credit card company to file a dispute...If you're thinking about a purchase from this company my advice is don't do it

Products used:
Shorts and household items

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team

Thumbnail of user jakurrpa
GB
2 reviews
0 helpful votes
  • Send Message
October 21st, 2023

The order arrived on time. It was complete. The so called promotional gifts are never going to happen but temu say they are happy to help you. By that they mean that they will try their best to get you to spend more. However you will always be one point away.
2 of the items ordered were tiny. More like samples. I Felt a bit cheated
The other items were okay for the amount paid.
At first I was impressed by the purchased blouse. The fabric was green flower print. It arrived very smelly so I washed it and then ironed it. That is when I found out that the print flowers were just stuck onto the fabric and not woven. The size was good, even a little too large but not noticeably so. It will do for gardening in.
Customer service is appalling. Temu will start the chat and then continually ask you to state your issues. Finally they make out that you have left the conversation before closing down the chat.
Choose your items carefully, keep your expectations low.

Tip for consumers:
Keep expectations low

Products used:
Food covers

Service
Value
Shipping
Quality
Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user fatimata
Massachusetts
1 review
0 helpful votes
  • Send Message
October 28th, 2023

I bought an items a package that has more than a more than 13 items,I saw a picture of the package delivered but I did not see or step my eyes on the package,but later realized that Temu and the carrier company ontrac are working hand to hand to fraud customers that is does pictures they kept sending me for items that I paid almost $150 for.too painful who can you trust

Service
Value
Shipping
Returns
Quality
Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team

Thumbnail of user michellempsnow
Canada
1 review
166 helpful votes
  • Send Message
May 28th, 2023

I purchased 3 items, slim fit jeans for my hubby, shoes for my daughter and a laminate marble roll x 3. Not 1 product was satisfactory. Jeans were straight fit, which some men would be fine with but not my hubby, shoes were way too big although cute but looks won't help her to fit into them, and the rolls of laminate were just plain white. Nothing was right. I have placed another order for 4 shirts, if I'm not happy with them upon arrival, I'll never use temu again.

Service
Value
Shipping
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Quality
Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user tarag305
Canada
2 reviews
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

I ordered from Temu a few small orders and was happy with the delivery. It was faster than I expected. Items were decent.
Recently I decided to start ordering some items to re-sell in our store. I spent over $400 and never received anything!
They say it was delivered and that's the end of it. They basically accused me of having an unsafe delivery spot (I live in a gated home, you can't get a more secure spot). Save your money, absolutely Terrible!

Update: once the issue was looked into, I did get a full receipt from Temu. I have since ordered from them again, and had good experiences.

Service
Value
Shipping
Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello Tara, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to me at karl.wang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Thumbnail of user anneb1135
Massachusetts
2 reviews
2 helpful votes
  • Send Message
June 20th, 2023

I have received 4 packages of many items. Some things like rings, are either stunning, or not at all like the photos. A few things have been broken, but I could easily repair them. The prices are crazy cheap for good quality. The biggest negative is the ridiculous volume of emails that come hourly all day promising $ off that you never receive. The prices are so low, this does not seem necessary. Please review this policy and decrease the number of daily/hourly emails. It is not necessary once a person continues to order.

Tip for consumers:
Please stop sending so many emails. It’s very annoying. Don’t promise coupons if you will not honor them.

Products used:
Craft items, nail gels, jewelry, plastic boxes for organizing.

Service
Value
Shipping
Quality
Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello Anne, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.

Thumbnail of user kimmyd9
GB
1 review
29 helpful votes
  • Send Message
February 15th, 2023

I was surprised Temu had real time tracking since the app looks so simple but it really helped figure out where my orders were coming from. Delivery was a little later than their 15-day estimate but they did give me $5 delivery credit for it which was nice. Products are pretty okay looks the same from the image (see my photos) but the price is really the big draw here. 4 stars because they do take accountability for their late deliveries so not really a bad shopping experience!

Tip for consumers:
Track your package with their tracker

Products used:
FOOT BATH TUB

Service
Value
Shipping
Quality
Thumbnail of user cocoz7
Coco Z. – Temu Rep

Hello Kimmy, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco

Thumbnail of user conniem.m
Texas
1 review
0 helpful votes
  • Send Message
April 7th, 2023

Temu is an online marketplace like sm others but what makes it stand out is the super affordable pricing. Couldn't believe it at first and thought that it meant that the quality of products would be bad but everything that ive bought on Temu so far has been amazing and worked really well. Highly recommend for online shopping enthusiasts that also wanna save more money:>

Products used:
Blanket

Service
Value
Shipping
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Thumbnail of user candyw95
Candy W. – Temu Rep

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.

Thumbnail of user katchic2004
Missouri
1 review
10 helpful votes
  • Send Message
January 10th, 2023

I've placed 4 orders and received 2 so far. I've been happy with everything I've gotten. It's kind of like a Dollar Store, with all sorts of things I can't easily find elsewhere. The cost is more than $1 but extremely reasonable. I'm very happy I found it.

Tip for consumers:
This site has items you might have a hard time finding elsewhere at good prices. I keep going back to see what I might have missed, so it's a it a bit addictive. The products all work well.

Products used:
heating vent filters, rechargable LED flashlight, whisk

Service
Value
Shipping
Quality
Thumbnail of user candyw95
Candy W. – Temu Rep

Hello Kathy, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy

Thumbnail of user hassang11
Georgia
3 reviews
45 helpful votes
  • Send Message
January 15th, 2023

Awful customer service experience. I haven't received my order, I have been waiting on a refund, or give me a clear answer about what is happening, they keep copying and past the same responses, ignoring my concerns. The worst place ever, stay away of these people. I spent a lot of money and now I am still waiting just to know where my package is, no one is answering my questions, they just keep repeating that my concern was forwarder to a supervisor and they would get back to me in 24/28 hours, it has been 3 days now I jeep getting the same stupid answers.

Thumbnail of user cocoz7
Coco Z. – Temu Rep

Hello Hassan, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You may track your shipping status directly in the Temu app or on Temu.com. If your package does not arrive, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click the "Return/Other help" button. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can assist you further. Best wishes, Candy

Thumbnail of user petrap46
Georgia
1 review
2 helpful votes
  • Send Message
September 2nd, 2023

I've checked out temu and loved some of their styles and patterns. Would love to order a lot but all I see is polyester used. The pictures are deceiving, they are able to make it look like natural fibers, i.e. Cottons, viscose, silk, linen, etc and then you buy and find out it is polyester. When I ordered some stuff, it didn't say the type of material used it at least I didn't see it. Now at least, scrolling through, you can see material used.
Of course, reviews are deceiving, too, here. Customers get better prices or coupons offered if they leave a great review. Everyone seems to love polyester. Well, don't believe it.
I would definitely order if natural materials would be used.

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user philforsythf
Washington
1 review
5 helpful votes
  • Send Message
April 3rd, 2023

Just bought some Lenovo headphones from Temu. Was definitely a bit apprehensive about it but it made me feel much safer seeing that not only do they get their products directly from Lenovo but that they're also sold by verified sellers with amazing reviews! They're surprisingly great headphones especially with the super low price that I paid, but now I have to buy a few more because my kids want their own now!

Products used:
wireless headset

Service
Value
Shipping
Returns
Quality
Thumbnail of user candyw95
Candy W. – Temu Rep

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.

Thumbnail of user jacquelinea506
New York
1 review
79 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

There are some regularly priced items that are ok, but if you order the really inexpensive stuff, be prepared.
I did get a decent bath mat but could have paid the same at WalMart.
But take a look at these fairy garden items. I'm not sure what kind of fairies they use in China, but mine do not fit on these things...I figure that I wasted at least $30.00 of $50.00 spent. The junk will go on the garbage. I wouldn't even donate this junk.

Thumbnail of user cocoz7
Coco Z. – Temu Rep

Hello Jacqueline, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver the affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Best wishes, Coco

Thumbnail of user jones.robert0253
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 23rd, 2023

It is so much fun to scroll through all the stuff and pick out things you like, and when you look at the cart it's still under $100. Great selection and great prices. However, they use a shipping service that uses UPS for the first part, so you get a notice your package is on the way and speeding to you. But UPS then drops your package at a local post office for the final delivery. This results in a delay of up to three weeks, or the rest of your natural life. Have you ever waited in line at a post office? This is the most incompetent organization on earth! PS I was going to add a picture of my purchase, but I am still waiting.

Products used:
Shower curtain and hooks, funny tee shirts and hats as gifts, pasted door covering,

Service
Value
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Quality
Thumbnail of user candyw105
Candy W. – Temu Rep

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Thumbnail of user ks1320
Illinois
1 review
11 helpful votes
  • Send Message
August 24th, 2023

I've received two orders from Temu. Probably half of the items were as described and actually functioned or fit as expected.

My third (and last, ever) order has not arrived, and might not. Tracking is inaccurate at best, and with this order has been ridiculous. According to tracking, my package has been out for delivery at least four times. Then the next day it is in transit somewhere else. Why? Who knows? This is not a big town. I'm ready to give up and ask for a refund.

Value
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Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team

Thumbnail of user dsvg625
District of Columbia
1 review
10 helpful votes
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October 18th, 2023

I had a fantastic experience with TEMU! My delivery arrived promptly with 7 items at 2:29 pm. However, upon opening the package, I noticed one small item was missing. I quickly went online, clicked on the missing item, and to my surprise, at 2:41 pm, my account was refunded. It took just 11 minutes from delivery to resolution – truly exceptional customer service. Moreover, the quality of the items I received was excellent. I'm thoroughly impressed with TEMU's efficiency and product quality.

Products used:
Polarized Sun Glasses, Mens Ring, Night Driving Glasses

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Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Thumbnail of user coleeng27
Texas
1 review
0 helpful votes
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April 14th, 2023

Needed a new shirt for work so this will do. Not the best fabric but I didn't really think it would be because it was so affordable but not saying that its bad either….its an okay shirt for just going to the office. It wrinkles up pretty quickly throughout the day but I don't really mind that because of the price and it still looks presentable anyway.

Products used:
shirt

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Thumbnail of user candyw95
Candy W. – Temu Rep

Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team

Thumbnail of user robbih5
Canada
1 review
1 helpful vote
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January 7th, 2024

I got scammed by temu on receiving 5 gifts f I invite more people. I sent the invitations however each time new friend was accepting the invitation the price cut was less and less. At the end I was short by 6 cents and it didn't work out. I feel bad for my friends who I pushed to download the app. They even purchased stuff from Temu.

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Thumbnail of user candyw105
Candy W. – Temu Rep

Hello Robbi, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team

Thumbnail of user madb15
Washington
1 review
0 helpful votes
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March 29th, 2023

I am still fighting for my refund (worth of $150+) after a month. Twice, I contacted the "Customer Service" via the Chat, I was told that their manager is working on it. Another 2 weeks had gone by, nothing happened. And another ticket had been created with the new chat. Note that you will not be able to copy a record of your chat, nor it's been sent to you like at Amazon. So beware of it.

Thumbnail of user cocoz7
Coco Z. – Temu Rep

Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, email (help@temu.com), or call (1-888-495-8368). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes,Coco

Thumbnail of user valeriew621
Pennsylvania
2 reviews
1 helpful vote
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May 7th, 2023

I placed my first order which came as promised, I was pleased with everything, please read the size descriptions carefully, don't expect miracles for your money enjoy something nice for the price. I am an honest online buying critic. If I don't like it everyone will know.

Tip for consumers:
Looking forward to rating the items individually

Products used:
Garden bags, hats and tops and a few miscellaneous items

Service
Value
Shipping
Quality
Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.

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From the business

Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.

Business History

Start from Sep1st 2022 in the USA

Company Representative

Thumbnail of user candyw105
Candy W.
Typically responds within 11 hours

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