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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I bought two of their surveillance cameras they were both junk they will not stay connected to the ior the Wi-Fi or the Bluetooth I try to insert one of the memory cards it will not go in because the hardware on the inside of the case of the camera are not even lined up very cheaply made I purchased several different things from them and I will not ever purchase anything else it is a waste of money a waste of time go to Walmart and get your merchandise because you're going to get better. And once they get your phone number and your email they do not stop trying to contact you to buy more of their products it's very annoying. They act like they're giving you a prize bonus the price bonus is no more worth what you can go into their website and get the same thing for the same price. They give you a little price bonuses 4 cents 6 cents but when you try to actually claim it to use it all of a sudden now they can't find your account or it's impossible to use. I honestly feel it's a scam.
Products used:
Lights
They sell super cheap crappy items with glowing fake reviews and then by the time you get the product home and realize its total junk they discontinue the item so when you leave a bad review it doesnt even show up anywhere. Literally just happened to me.
Products used:
airsoft items
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Packaging was torn in shipping children chart was damaged poor quality of puzzles will never order from this site again they lure you into buying by low price but really bad quality worse than dollar store...I could have purchased 225 items from dollar store. 64 items for $264 average cost of items was $4.125 rip off
Yes I am upset for wasting my money. It is so true that Temu advertisement fools many people.
Products used:
none so far
Hello Rubina, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I've read the reviews, although I haven't tried to return anything, so far my experience has been great. Shipping has been spot on, for me a day or 2 early. I have ordered lots of products. If you read all of the description of the product you shouldn't b shocked if you get something small, they do tell u sizes. However, clothes and shoes r not to size unfortunately, that's why only 4 star. Big women's clothes need to go one size up from what you wear. I am a 2 x, but have to buy a 3 x. And some tops r smaller up top, but I'm also a size d, so I'm bigger also. Amazon lies about sizes too and Amazons shipping is now taking longer even as prime. I'd rather shop with Temu for the great prices. And those saying cheap material. Well look at how much your paying. If it's too low then you know it's made with cheaper material and u Can't expect to pay $5 and get a product worth $50. Oh and my coupons always come off, so far anyway.
Tip for consumers:
Read all of the product discription and do your measuring B4 ordering, so your not surprised by what you get. Read reviews about clothing. Temu sizes r not to fit. So go up one size. Read all about returns before ordering, don't just assume their like Amazon.
Products used:
Shirts, spandex, outdoor lighting, USB plug for car. I've ordered tons of things. U only asked for one receipt. I've used all products
Hello Lisa, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Decided to give it a try after looking into the negative reviews because the price is really great for something I needed/wanted. Everything came it in good condition except 2 things not working properly and I got the refund. My inbox was filled by their emails everyday in the beginning but now only got emails that's related to your order/delivery updates. All you need is to change the notification setting. I don't really want to bother my friends so did not do any referrals but still getting free gifts by purchasing stuffs and playing Fishland and Farmland game at the same time. Already won 9 free gifts in 2 months. I hope Temu will keep adding new products especially for my kitchen collection such as wooden bucket for tofu dessert…
Tip for consumers:
Don’t get tempted to place an order because of all the discounts and attractive/cute gadgets. Only buy things you needed or really really wanted.
Products used:
Meat slicer, pot/pan covers, shirts, wireless charger for iPhone, wireless headphone, screen door replacement, electric toothbrush replacement heads, gardening equipment….
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Very satisfied with this company although it takes 2 weeks to get order it's well worth the wait the quality and prices are great having 6 grand children I can now afford to buy more clothing m ascenzo
Tip for consumers:
The shipping takes 2 weeks but we'll worth the wait quality and price excellent
Products used:
Boys short sets toddler girl short sets
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
They are from Boston selling things from overseas, cheap price but takes up to 14 days, some sellers are not perfect hence i did refunds for those, other than that no complains, just will be more careful when i look at sizeee
Hello Leornard, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu is a good website. Most of their stuff is legit. But things might be smaller and low quality than shown on the app. It takes so long for it to deliver and the free gifts thing takes so long and it's a waste of time. I have done it so many times and never gotten anything for free there. Most of the part it's good. But I'm so frustrated that they are not helpful with stuff we don't know.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
If something is wrong with your order they will simply delete your account-I know...
I ordered slim jeans and got "parashute legs"-said they'd get back to me but my acc't has been deleted.
Im out $29.68
Tip for consumers:
Worst service ever !
Products used:
mens underpants
Hello marc, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Not my first time buying from Temu and everything Ive bought were pretty good imo but one thing to keep in mind is that the delivery takes super long like 2 weeks minimum. Don't have a problem for it personally but….maybe dont buy anything that you need asap lmao
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Temu does have cheap stuff and good prices but they phish for information about your friends, fb contacts and phone contacts promising free gifts. After you provide the information you get nothing. Their customer service sucks and be very careful to read the full description of the item your buying. Pictures showing the items often do not match what you're actually getting. For example they'll advertise bouncy seat for kids, you buy them and its just the outside fabric, the stuffing isnt included. Steer clear of this site!
Hello Sean, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
I have heard a lot of things about temu and none of the things was true I have received every single order plus my refund on my items that I didn't need or didn't want or I didn't receive they have always accommodated me myself and my son loves shopping from temu. I highly recommend that this app to everyone I have purchased over 20 times and received every last item thank you Temu.
Products used:
Everything
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a bunch of clothes for school and some gifts for my brother and aunt, and i've been waiting since the 17th. I know shipping is around 7-15 days, but it hasn't even been shipped yet and the delivery date was supposed to be between today (february 28) and march 4. I can't imagine it'll be here before march and i don't really want any money or credit back, just the stuff i ordered because it meant a lot to me. I loved the experience with this app and the shopping spree, but i'm a little irked that costumer service won't help me at least figure out where it is. I have no tracking information except for that it's "preparing to ship", and it's said that for several days now. Hoping something changes soon :(
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (rachel.zhang@temu.com), or call us (1-888-495-8368) so we can further assist you. Best wishes, Rachel
I just want to say thank you from placing of my order to receiving it has been so enjoyable. Temu is a great company to deal with. Received email quickly after placing order to let me know order was placed, received tracking info within a day or so, and Temu stayed on top of the delivery until I received it today. Received emails with up to date tracking info everytime something took place. Great company with the best service to customers I have ever had. Also I am very happy with my order. Will definitely order from Temu again.
Tip for consumers:
I found everything very helpful.
Products used:
ShoesI think
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Lower quality products, horrible customer service, you only get the credit refund in your temu account, not money back to credit card account.That's not American style.I don't want buy anything from there again
Tip for consumers:
Water spilts out when the machine working , and not grinder and smoothed it enough, No money refund to my credit card from which I paid it after 15 days return it.
Products used:
Soy beans milk machine
Hello Kevin, thank you for reaching out. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Please keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need any further assistance, please contact us any time through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue. Best wishes, Coco
Its hard when your kids are super picky about what they eat but getting them these lunchboxes was a great idea without spending crazy money and you know how fast kids change their mind. Kids love the blue color so far, comes with a handle. I don't know if its because the presentation is better or what, but they've been more excited eating their lunches at school.
Products used:
bento box kids friendly
Hello Sam, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I like shopping with Temu and have had great experiences, and they have even helped me when I have had issues. Only issue is they use Straightship for some of their shipments and I have no choice, this company has a bad rap and rude customer service. Already lost a with them and they said it delivered, non of my neighbor have seen it, fearing I may never get my money back which will be a big hit for me and Christmas. If the next shipment I have coming in with the same company goes missing I may have to close my Temu account as I can not loose money like this.
Products used:
Clothing
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. We appreciate your patience and understanding. If you have any further questions or specific requests, please feel free to contact us through Temu.com or Temu app live chat. Our team will be happy to assist you further. Best wishes, Temu Team
I've been buying stuff on Temu for a few months now and im still amazed at how much you get for your money. Products are already crazy cheap, but Temu also offers free shipping on all orders, a lot of sales and discounts that cut down prices even more and amazing aftersale services in case you find some issues with your product. Temu is reliable and legitimate and am super glad that i stumbled upon it
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I'm a savvy senior with plenty of online purchasing experience. At first, I was cautious with TEMU, I was first impressed with their website, well executed and description of items, options to pay are numerous including PayPal. I firstly bought 4 or 5 small items on 1 order to check their shipping. TEMU surprised me by being attentive to my order all thru the shipping process via email and texts, even included a USPS tracking number. Order arrived in a timely manner and products were good quality for what they were. I have since made 3 more separate orders, all were satisfactory all around. No complaints from me. I will surely order again in the future without worry.
Tip for consumers:
Orders do come from China mostly, but they all get a USPS tracking number, and you will be updated almost daily for status.
There is no express shipping, so allow a week or so, but your order will arrive in timely manner.
Products used:
Hardware, household etc
Hello April, thank you for shopping with us and sharing your 4-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
There have been many items I've seen on FaceBook and Amazon, learned not to trust many of them because of quality and price issues. However when I see something I do like there I check with Temu to see what they charge for the same item and then read their reviews. I've always saved at-lease 50% from FaceBook offers. The only drawback is sometimes orders take a little longer to arrive then Amazon (however I think Amazon is evil and try to avoid whenever possible.)
Tip for consumers:
Check the items listed carefully, don't just order the 1st you see. there are often more of the same or similar at a better deal for lower on the page.
Products used:
I gave Magic cube as gifts have now ordered compression socks and face cream awaiting delivery
Hello Cliff, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I like Temu so far has been good experience doing almost all my holiday shopping on their app store. I have found excellent bargains for items that cost twice as much at other online retailers. Extensive variety of household, beauty, clothing, accessories, office, and decor items. Shipping delivery and customer service has been all around excellent as well. Watch the sizing of clothing as it can be smaller than typical USA sizes.
Tip for consumers:
Be mindful of sizing! Size up on clothing. Watch overall measurement of all products
Products used:
Decor, clothing, shoes, cosmetics,
cleaning products, handbags, toothpaste, perfume, jewelry, wigs, hair accessories, sleepwear, false nails, towels, undergarments,
tv antenna, toiletries
Hello La, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
Do not purchase from Temu. It is a Chinese company using 31 St. James Avenue Suite 355, Boston, MA as their USA address. Phone *******368. All inquiries are referred to www.temu.com/support-center.html. The quality of the products is extremely cheap. Support center inquiry requesting a return label is "we are working on it" and you will receive a return label within 48 hrs. You call 48 hours later and again told the same. After several contacts with the company, I am filing a complaint with MA's Attorney General's office and disputing the charges with my credit card company.
Tip for consumers:
The company states 90 day full refund, but will not allow you to get shipping label on their site. When you contact company via chat, their standard answer is " we are working on it, and will get back to you in 48 hours". It has been several 48 hours....
Products used:
dusting rags
Hello Dawn, thank you for reaching out and we are sorry for the inconvenience. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn’t mind sending us your order IDs, please email me at coco.zhang@temu.com so I can help investigate these issues right away. Best wishes, Coco
Never really expected a lot from cleaning gloves as long as they managed to protect my skin so I don't really have anything to say about these bc they're pretty effective I guess. They don't really fit perfectly on my hands but that's to be expected with a lot of cleaning gloves. I do like the color tho :)
Products used:
gloves
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
To my surprise, Ebay, Amazon, Walmat move over. Any item on these sites, you will find them at Temu for at least 50% lower price. The fact is most of what they offer are imported from China anyway. If we, as American consumers have the options to purchase at a lower price, we will have more discretionary income left to take care of something else equally important in life. Thank you China for keeping us living in less poverty condition. A great social contribution.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I was just giving it a try at first, but they have tons of interesting products at a much lower price than the big online retailer here. Many items were so cheap that they weren't even sold here, such as stick-on hooks for less than $2 that I found lots of use for, galoshes for less than $5, and brow shaper kits for $1.34, and pressed on Fake Nails for $.98. Shipment arrives quickly considering that they're from Asia There are issues with most of the dresses I purchased- be it the material or the sizing. Thus the 4 instead of 5 stars, but they were quick to approve my returns with free shipping and issued refunds, I placed 4 orders thus far and am happy with most of my purchases I highly recommend giving them a try; I'm glad I did.
Tip for consumers:
I still wouldn't buy their makeup and face creams because they don't have the regulations that we do here.
Products used:
wall hooks, sparkling shoes, organizers, computer keyboards, earbuds, ladies' tops, fax nails, USB, organizers, a pocketbook, etc etc
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Douglas, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel