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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
All of the products we've received have been of good quality and very inexpensive. LOVE the FREE SHIPPING. One item was not Internet compatible and I called the. And they gave me a credit (offered to return $ as well), and didn't want the product back. Very good customer service. The only thing I think they could do better on is description of products. It's not very much information sometimes. Clothing sizes are iffy at times. Ordered 3 tops, one fit well, one was a little too tight and one was too big. All were supposedly the same size. Overall, we are very satisfied with Temu.
Products used:
Clothes, household products, chain saw, air pump, phone holder for car
The products are worth the price, but getting it properly delivered is spotty. One order was dumped in the street, one order was shipped in three different packages, two never arrived, one returned, refund is short even after five hours on the phone with them. I will never purchase from them again.
Tip for consumers:
Stay away
Products used:
None, first two packages were not delivered, third package was returned. Over six hours spent attempting to get a refund, still not resolved. Every contact has to be started from scratch, promised actions never happen. Horrible experience
Hello Paul, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered 3 items for $7 last month. Still have not received them. Tracking says my package is sitting and waiting to be picked up since 5/23. When you try to get answers, all you get are pre-written responses. I want my order cancelled and my money back! And. I was unaware that their items ship from outside of the US…. I wouldn't of done business with them, had I known! Beware buyers!
Hello Darlene, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu offers good quality product but they also give customers the best value for their money. More often than not, there's free shipping across all orders and items on the website, but customers can also easy return products that they didnt like with Temu's purchase protection program. Transactions are very fast and secure and theres always a customer service representative ready to help with problems. Apart from the very affordable price, Temu also gives customers much much more
Products used:
Gardening stuff
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
We are always surprised by the disappearance of packages. Then we receive a message from Temu Company stating that your order has been canceled after more than three weeks of waiting. What a bad service. Even the shipping company FGS, which deals with Timo Company, is very bad and loses a lot of packages in addition to being late in delivering the packages to customers. The justification is always there that Jordanian customs prevents the entry of certain types of goods into Jordan. But the reason is that the company does not want to do customs clearance on the goods. I will advise everyone not to buy from this bad application.
Tip for consumers:
No
Products used:
Bathroom accessories
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I mean…its kinda hard not to XD and im not really complaining abt it. Its super easy to find things that u probs dont even need and it doesnt help that similar items pop up in ur home page that just look too good to pass up on. Idrc if i buy too much tho bc the prices are so low that it feels like im getting a bargain for them anyway
Products used:
table rack
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
When I placed my first Temu order that order came so fast it was unbelievable even quicker than things on Amazon.So then I placed more orders this was about 2 1/2 weeks ago now all I get is a lot of notification spam them apologizing of their delay and things that should be on stock out of stock because they have waited to long to send my order that the product run out of stock.Who in their sanity wants to have this kind of shopping experience is super frustrating.I don't want to pay to be annoyed and frustrated.Yet I see all the free loading YouTubers being served so kindly yet they are getting free things while I am paying for my orders I have to wait while others (free loaders) get their order first.I don't think I will be ordering from them anymore and that's how you loose customers.
Tip for consumers:
I don’t know what to say but I do want to warn those who want to order be aware that you might not even get the things you ordered because they wait until things run out of stock.So that beautiful chain you liked and you had plans to wear at a party or a celebration may not even get to you at all.However I watch YouTube and it seems the YouTubers getting the free products from Temu are being served properly while those who pay are being served last.They really do appreciate their paying customer
Products used:
Just a few things that I received from my very first time ordering in Temu and those things I ordered were not a lot of products.I was testing the app to make sure they weren’t scammers.It seemed good at first however now on my second order I just keep getting spam delay notifications and while I wait the things I ordered which is been a while ago keep running out of stock.
Hello Nancy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
Temu really has one of the best product selections I've ever seen on an online shopping site plus they give crazy crazy prices and free shipping like….what else could u want (aside from faster delivery teehee). At first, I was a bit overwhelmed with the interface of the website but then i eventually got used to it and was like hey this is temu trying to give you the best of everything.
Products used:
carpet
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
First order received but it was delivered to the wrong unit in my building. Checked the address label and it's correct. Had a kind neighbour not taken the time to bring the package delivered to their unit, it would have been lost.
I've confirmed with our video doorbell the package was not delivered to my door and have footage of the neighbour placing the package at our door.
I'm not happy with how the delivery has been poorly executed.
Tip for consumers:
Request package to be signed for.
Products used:
Haven’t opened the package yet
Hello Janet, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We appreciate your patience while we looked into the issue. After a thorough investigation, we found the package was delivered to the correct address. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind providing us with more information, please email us at rachel.zhang@temu.com, we would be happy to investigate and assist right away. Best wishes, Rachel
I ordered some cheap and cheerful items from Temu and having read the reviews after I had ordered I did not expect them to turn up. I am pleased to say that they turned up at lightening speed and I am delighted with all my purchases. I bought a Christmas jumper that is absolutely the right size and certainly doesn't look as cheap as it was. Will certainly purchase from them again.
Products used:
Christmas earrings, hair slide, nail stickers and jumper.Having read the reviews I am pleased to say that my own experience has been vastly different .
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu uses false advertising and photos to describe their jewelry. The jewelry you actually get looks NOTHING like the quality shown in photos. The clothing I have purchased less than a month ago is already falling apart. The fishland and farmland games are a total joke. You are guaranteed NOT to win any of the "Free" gifts you pick out without being 100 times more aggressive to provide the free advertising for them by getting more and more suckers to become new Temu users.
Not worth the time or energy to use this company. Product quality is okay at best, packaging is substandard at best, and as I've noticed recently Temu's prices are climbing. Better quality available elsewhere. Was really hoping to be able to get my girls a decent Christmas using this company, but they have proved to be a massive disappointment
Tip for consumers:
Avoid it. Garbage.
Products used:
Clothing, jewelry
Hello, thank you for reaching out. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html or help@temu.com so that we can help you look into this right away. Best wishes, Temu team
I first ordered small items for the kitchen (gadgets only, e.g., onion slicers, etc.), then slowly moved up to shoes -- surprisingly comfortable and nice shoes, next to electronics (sensors, night lights, etc.), now I am doing hard ware.
In general, very happy with the products and service. I had to return a pair of shoes -- they were a bit tight at the toes for me. Got refund to my credit card right after they received the shoes back (they sent me label to use for sending shoes back). For another item that didn't quite work as expected, I was advised to just keep the item.
Over all, extremely happy and will use them again and again -- replacing Amazon!
Tip for consumers:
Check the ratings of the item first.
For shoes, MEASURE your feet against their sizing chart, don't just rely on the size you have used before.
Products used:
Shoes, clothes, kitchen stuff, electronics
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Quality of items are often cheap and defective. Fine to order disposable items like loofahs, hand towels or socks, but everything else looks or feels like cheap knockoffs. Poor customer service and unreliable courier service. I once called and the phone was on hold for over 4 hours before I was disconnected. Twice, the courier delivered my package to the wrong location even though I've had no issues receiving multiple other packages from them and they've refused to reship or refund or even provide credit for the loss of my items, claiming they are not responsible for the items once it ships.
Products used:
Pumice stones, hand towels, storage containers, yoga mats
Hello Fanny, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
At first I was skeptical about this company because of the price for their products. But after my fist order, I was hooked. The quality of products are top notch. The products come timely and when I was not satisfied with the product because it was the wrong size, returns were easy. They gladly send a return label so I can send the product.
Will continue to order from this company.
I work at the YMCA and I often order toys that I use as prizes for my kids.
Tip for consumers:
Watch out for coupons...
Products used:
Shoes, jean leggings, garden supplies, toys, party favors, lunar new year sweat shirt, socks, car accessories, seat covers
Hello Mila, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I just received a broken item from Temu. I reported it to them and they credited my account and did NOT require that I send it back. I've also had one item a day late and was credited with $US dollars. Some of the thing they sell are obviously crap but they seem to stand behind what they sell.
Hello John, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I love shopping with Temu. My only advice is to read the dimensions they post some of the pictures used exaggerate the size so that was in me for not reading. I enjoy receiving each delivery note it does take a bit to receive an order but that would be my only reason for 4 and not 5 stars. So many things to look at and choose at prices that make it affordable to purchase.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 6-25 days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm very impressed with Temu and the items i purchased were what you'd expect unlike wish. Their delivery was on time and i could track my order. It delivered pretty quickly unlike wish. I will definitely order from them again in the future as well as turn my friend and family in to them. I ordered more items but didn't take pics of all of them. Thanks Temu!
Products used:
So far all of them
Hello Casey, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
Website is much more comfortable, the shipping to Israel was faster that with AliExpress, and was accurately tracked.
Never tried their CS yet. Good experience so far.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I received two separate orders, some of the items were duplicates and non of them measured up to the quality you described. I see from other complaints to the Better Business Bureau that the other customers have been very unhappy with the products received. I spoke with a representative by the name of Lynn who apologized for my unhappiness with the product and advised that she should process a refund for both orders and that I did not need to return the items. Since that conversation, I have spoken with several other representatives, two of which were rude enough to hang up on me,one was a supervisor name Rose. I am therefore registering a complaint with the Better Business Bureau with regard to such shoddy business,
Tip for consumers:
Do not buy from this company. You will be disappointed.
Products used:
none of them. I was advised to keep, give away or throw away. The quality was so inferior that I would not think of giving it to anyone;
Hello Blanche, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can help you to resolve this issue as soon as possible. Best wishes, Coco
I discovered Temu in Feb. 2023. Since then I have ordered 94 items over the span of 4 months. Shipping has always been on time ( 1-2 weeks) with the exception of one order which was one day late and I received a $5 credit. Everything I have received is exactly as described. I have had no issues whatsoever. For those that have complaints, you need to read the description of your item in its entirety to ensure you know exactly what you are getting to avoid any disappointments. I have not had the pleasure of needing to contact Customer Service but so far I have been treated as a valuable customer. Don't pay any attention to the negative reviews.
Products used:
Nail art products.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Yes I ordered somethings from them.They delivered some but they started lying about leaving me my skirt and phone purse on April 22nd 2023 when I was home all day they never came.
I contacted them they said I could re order so I did.But just now they contacted me to write a review on the skirt I reordered I don't have it!It's their way of letting me know they won't deliver it too.
Tip for consumers:
I contacted customer service the person was extremely aggressive and hateful.I don't understand how they can hire such unstable people to deal with the public.These people didn't help me in anyway they ignored me.Worst service I have recieved so far!!!
Products used:
The products they delivered were fine.I don't know if they use lead in them though.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact me at rachel.zhang@temu.com so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I ordered a ton of stuff last week 06/02/23 and received every item today 06/05/23 via dsl. Order and sizes were complete and correct. I immediately tried everything on and all items fit and look as expected. What wasn't expected was the quality, as I expected it to be poor. Everything was great and was no different from what I would get at a retail store at 1/3 less the $. It's fast fashion, if you love it, take care of it. I ordered from Shein 2 weeks ago and haven't received one item as of yet. TEMU has a huge fan!
Tip for consumers:
They seem to offer a lot of sales and shipping discounts if you download the app. You can fill your cart and wait for deals.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
This company is in the vein of Wish.com and Zulily.com but newer. I have found and ordered several items from this company and have No complaints. The items are sourced from somewhere in Asia (no extra bells and whistles) or frills), but cost less without the cheap thrills of other sites. For example, I ordered some knit running shoes and they were well made, shipped immediately and are fashion-forward. The pricing was unbelievable. Don't get me wrong, I truly enjoy my designer brands... But Temu got me without, designer name brands but quality of construct and appealing designs. There is everything from clothing to household and technological products to choose from. Incentives and discounts galore... And since, it's the latest money saver out there...I recommend a visit to Temu.com
Tip for consumers:
Check out Temu.com for sound purchases and rapid shipping. They have some nice products
Products used:
Shoes, pet clothes, makeup
Hello JL, thanks for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
The say if you do this and do that you'll get extra gifts more discount.It Completely Fake don't waste your time promoting this company because they lie. Don't use your real credit card because they'll hack and steal all your money. Use paypal or afterpay or a prepaid credit card. All this crap they on thier site is on amazon too and amazon backs thier products. ALL the influencers that promote them get free mech so they lie too. SCAMMERS
Products used:
Hair bands I returned everything else
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I returned 3 bags full of items and did not get my money back, eventhough Temu confirmed the receiving of the packages! Utmost disgusting scamming-practice! Then they ask Trustpilot to remove my review! I am furious!
Tip for consumers:
Its a scam and if you already ordered stuff, make sure to film the process of putting the items back in the return package!! With each return-item, you can add a video! That way they cannot svam you like they scammed me!
Products used:
All of the above
Hello Avanisha, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.