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Temu has a rating of 2.0 stars from 1,721 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I've received two orders from Temu. Probably half of the items were as described and actually functioned or fit as expected.
My third (and last, ever) order has not arrived, and might not. Tracking is inaccurate at best, and with this order has been ridiculous. According to tracking, my package has been out for delivery at least four times. Then the next day it is in transit somewhere else. Why? Who knows? This is not a big town. I'm ready to give up and ask for a refund.
Date of experience: July 25, 2023
I had a fantastic experience with TEMU! My delivery arrived promptly with 7 items at 2:29 pm. However, upon opening the package, I noticed one small item was missing. I quickly went online, clicked on the missing item, and to my surprise, at 2:41 pm, my account was refunded. It took just 11 minutes from delivery to resolution – truly exceptional customer service. Moreover, the quality of the items I received was excellent. I'm thoroughly impressed with TEMU's efficiency and product quality.
Products used:
Polarized Sun Glasses, Mens Ring, Night Driving Glasses
Date of experience: October 18, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am still fighting for my refund (worth of $150+) after a month. Twice, I contacted the "Customer Service" via the Chat, I was told that their manager is working on it. Another 2 weeks had gone by, nothing happened. And another ticket had been created with the new chat. Note that you will not be able to copy a record of your chat, nor it's been sent to you like at Amazon. So beware of it.
Date of experience: February 27, 2023
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, email (help@temu.com), or call (1-888-495-8368). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes,Coco
Needed a new shirt for work so this will do. Not the best fabric but I didn't really think it would be because it was so affordable but not saying that its bad either….its an okay shirt for just going to the office. It wrinkles up pretty quickly throughout the day but I don't really mind that because of the price and it still looks presentable anyway.
Products used:
shirt
Date of experience: April 14, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I got scammed by temu on receiving 5 gifts f I invite more people. I sent the invitations however each time new friend was accepting the invitation the price cut was less and less. At the end I was short by 6 cents and it didn't work out. I feel bad for my friends who I pushed to download the app. They even purchased stuff from Temu.
Date of experience: December 31, 2023
Hello Robbi, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I placed my first order which came as promised, I was pleased with everything, please read the size descriptions carefully, don't expect miracles for your money enjoy something nice for the price. I am an honest online buying critic. If I don't like it everyone will know.
Tip for consumers:
Looking forward to rating the items individually
Products used:
Garden bags, hats and tops and a few miscellaneous items
Date of experience: May 7, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
It was my first order on Temu and I received some cheap products that were not worth losing a big money the next day after using PayPal to pay Temu! I found hundreds of victims with the same issue after using Temu.
Simply they sell your information to third parties!
Date of experience: August 17, 2023
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any other concerns. Best wishes, Temu team
I bought several items and it's all mostly just junk! Unusable trash! A shoe rack that shoes won't fit in. The shoes in the pictures are women's size 8.5. Slippers and shoes that aren't wearable. Rugs that are such poor quality and paper thin. Storage containers that fall apart when you put anything in them. SUPER disappointed!
They let you return one item for free and the rest of the junk isn't worth the cost to return it...
BUYER BEWARE!
Tip for consumers:
The prices are too good to be true. Worst quality that I've ever seen.
Products used:
Tweezers and nail clippers.
Date of experience: August 15, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The free gift chances are rigged and a waste of time just buy what you want because it won't let you win all 3 gifts or any of the gift cards just using us to get people names and information I ordered 7 items and it keeps saying I ordered one item
Date of experience: February 24, 2023
Hello Felicia, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com so I can help you investigate your rewards issue right away. Best wishes, Rachel
Made purchase on December 4th and never received goods its dec 20 th already, on the top of that, instead of issuing refund to my PayPal account which i used to made purchase, temu issued credit to my temu app ( they want me to spend the credit money for the product they never delivered on first place). Very dishonest business practices. Buyers be aware. Scammers at its best.
12/25/2022
Finally, they resolved the issue after few days. But never again shopping with them.
Tip for consumers:
never received the order . and never received the refund . got only temu credit for my money which i must spend on their site . they will robe you . ( resolved after few days .) over all bad experience.
Products used:
never received the order . and never received the refund . ( resolved after few days ) over all bad experience .
Date of experience: December 24, 2022
Hello Fazal, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
My order was never received. The website provided me with the option to have it re-shipped. Only AFTER I agreed to that did they inform me that a party of the order was out of stock, otherwise I would not have agreed. It took over an hour to finally get to someone who could process the refund. Shop at your own risk. Scammers.
Date of experience: August 30, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I stumbled across this company and decided to take a chance. I was so incredibly impressed with the customer service. My order was super late, however Temu gave me a credit for the lateness which I feel was not their fault. You can't control shipping. The products were great. Shoes run a little small. I would go 1/2 size up. Other than that I was amazed at the full credit. So I ordered more and no disappointment at all. Thank you Temu for your honesty.
Tip for consumers:
Shipping takes a while but products do arrive in good condition
Products used:
All of them
Date of experience: January 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I bought these earphones because mine broke but I didn't expect it to come this soon! The site says to expect delivery within 15 days, but my package arrived a few days before the date mentioned on my order and I was super excited The earphones also work really well and sound even better than my old ones, so I'm really happy that I got them. Ive been using them everyday since I got them from walking home from school to working out and even while doing some chores!
Tip for consumers:
Legit US based sites that is not a scam
Products used:
camping cookware, cutlery set
Date of experience: February 7, 2023
Hello Jim, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I have tried multiple methods and multiple times to contact Temu. I have spent over 5 hours waiting on hold on a phone call and around 4 hours waiting on their Chat line. Nothing has been successful.
I completed all the requirements of a Promotion including have additional people sign up but they did not provide the promised promo. VERY shady business - make promises and then do not keep them.
I had already ordered twice from them but I will not order again - They are not reputable at all.
Date of experience: May 23, 2023
Hello Geoffrey, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We would be happy to further assist. Best wishes, Temu team.
My parcel is missing, I asked there customer service to investigate. They just responses me the parcel has been delivered to correct place. What the hell is it? It definitely shipped to wrong address from the photo which the courier company took. They won't investigate properly! There team is doing rubbish work!
Don't trust them!
Tip for consumers:
Don’t use Temu! You will be disappointed
Products used:
Shoes
Date of experience: October 7, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Their items are od decent quality. Some better than others.
Refunds are quick, easy &
You have "choices"!
Easy to work with.
Very please with most of my items.
A few were NOT as expected & Temu was amazing to refund or give me a store credit.
Great customer service!
Tip for consumers:
Quality of products. Nail kit was great! Good price. Only a few reviews, not helpful. Ended up being very poor quality.
Feel bad. Really needed a good nail set
Products used:
All. Only one items was damaged and
One was just not up to standards
Date of experience: February 1, 2023
Hello Cindy, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I have ordered about 7 times since November and am very happy with the products for the price! I've purchased clothing and makeup so far. I had to send back some things from 2 orders due to sizing (my error) and have already been refunded. I have absolutely no complaints! Decent shipping times, awesome prices, happy with the products.
Tip for consumers:
Be sure to check sizing charts and reviews
Products used:
Makeup, pants, shirts
Date of experience: December 31, 2022
Hello Robin, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
New member here! Just wanted to say that ive really been enjoying shopping on temu bc of how convenient it is. Temu offers good quality products from a really broad range of categories that you can really find everything you need at a much lower price.There are also other things like the frequent promotions and discounts and the top tier customer service that i also really like :)) )
Date of experience: May 3, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
It's extremely frustrating and disappointing to have wasted so much time and money on this terrible Chinese website. Not only did they delay my order for days, but they ended up canceling it and refunding me without any explanation. And when I asked them why, they refused to give me a straight answer. I strongly advise against wasting your precious time and hard-earned money on this worthless site.
Date of experience: March 20, 2023
Hello Khalid, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this matter for you. Best wishes, Rachel
I've technically seen ppl receive items from this company but they constantly try to give u "free" items or "gifts" that u have to invite like over 20 ppl to get anything. It's a bunch of BS! I realize they're supposed to b "free" but I'm not doing all ur marketing for u to "maybe" get something. After doing all that, I still didn't do it in time, so I got nothing. How convenient. So they got all my referrals but I got nothing, funny. No wonder they have an average score on BBB but it should def b less. Sorry I can't base my review on actual items. I would if I had ever received any
Date of experience: November 19, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I never order online until I read reviews, I'm so glad that most of the customers have good things to say about this company. I've ordered quite a few things from them and now I'm excited to receive them. I shall be back on this platform to give you all my review.
Jacqueline
Tip for consumers:
The online experience was superb. They sent emails to give you all information, so far I impressed
Products used:
Haven’t used any yet
Date of experience: July 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered over $60 worth of products, ended up returning half because the products looked better online than in reality. Some products were made out of cheap plastic that I would not buy for a dollar, but Temu charged $7.89 for it. Had to give it to them, they agreed to take them back no questions asked. The refund process was the same as Amazon, fairly efficient and painless. The only problem was my returned items added up to about $45, but the "free refund", which Temu promised on its website, somehow became only a total $31.40. Don't know why Temu charged me $14 for returning its products, when its website promised me "free refund."
Products used:
Misc. household and every day items.
Date of experience: July 4, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Everything in one bag. Collapsable fishing rod sticking out of bag. Hat with brim was creased permanently. The drone camera app does not work even though connected to drone wifi. Such lack of care in packaging suggests to me they don't care if items arrive damaged and probably don't expect to issue refunds
Date of experience: May 6, 2023
Hello E V, thank you for shopping with Temu (tee-moo). Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We work with logistics partners such as UPS and USPS to ensure the integrity of your package and timely delivery. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I bought 10 items and am still waiting for them. But that is not the problem, the problem is a few days later after ordering I was charged 33 dollars from temu even though I didn't buy anything else. And now they have been charging me for lots of money! Do not recommend!
Tip for consumers:
Do not use unless you are willing to order something
Products used:
Lego, Toy Guns, keychain
Date of experience: March 27, 2023
Hello Harry, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Based on what you’ve described, it sounds like You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, I would be happy to further investigate right away.
My order came quickly however I never received it. Delivery service claimed to deliver to me in person! Not. Customer service is sketchy. They offered a full refund and I accused them of collecting insurance claims at full retail on orders that never arrived. With that they typed "Nice to meet you". Bits not over yet!
Date of experience: May 29, 2023
Hello Vern, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team