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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Places order on 3/11 with promise of delivery by 3/25. Still no order. They actually attempted deliver on 3/23 but couldn't gain access to the building so rather than these morons calling to say they were there they left. Am ordering something I need before Wednesday and no one has responded. Someone named Naomi sent 1 email, and since then have not responded, even tho I have attempted numerous times to reach out to get and answer or redelivery and tell them to call when they get here. Right now I am pissed off because they did a piss poor delivery job, not even an attempt to contact the purchaser. But they have 3 days to get it here before I really blast them. Depends on service from here whether the next review is a step up or blast...their choice
Products used:
Nothing because I have not received anything
Date of experience: March 25, 2023
Temu is a host site for multiple sellers. Most of the products are good quality. Watch for conflicting photos in a listing, note stated sizes (or lack of sizes), headlines sometimes fail to indicate that a choice needs to be selected (check for photo icons that specify size, color, and price differences when you click on them), multiple sellers means different pricing on same/similar items. Delivery time depends on what you buy - your order is given a delivery window. Temu will automatically issue a $5 account credit for late delivery. If items are damaged (take photos) or missing (they will check with the warehouse), go to your orders and use the return/refund button to receive a refund or account credit (with which I have had positive experiences). I have purchased many quality items at great prices, just remember to shop smart!
Products used:
Kitchen gadgets, tools, clothing, craft items, storage containers, auto accessories, sewing accessories, hooks, screws, kn95 masks, and more!
Date of experience: January 16, 2023
Hello Jill, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I am done with Temu. 3 out of 3 orders: Problems using my credit card (they actually asked for a copy of my statement to "verify"), problems with items that don't work, problems with shipping, problems with receiving items. Chat representatives can't do anything to help and just cover scripted talking points. I am done with this sham or shell company. Wondering if there is a different reason things are so cheap. Maybe instead of suing their competitors Temu should focus on their own order fulfillment failures.
Products used:
household items
Date of experience: December 14, 2023
Hello Amy, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
What happened to my 30$ credit I won? It vanished. Called and spoke to chat and got the run around and no 30$. What gets me is i was told this offer is for new customers...then why was thr wheel offered to me as an existing customer? Lost a good customer! Back to Amazon I go.
Date of experience: February 23, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They sell super cheap crappy items with glowing fake reviews and then by the time you get the product home and realize its total junk they discontinue the item so when you leave a bad review it doesnt even show up anywhere. Literally just happened to me.
Products used:
airsoft items
Date of experience: August 21, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Have been on Temu for a while now and I don't think I'll ever go back to other websites bc they don't take care of us as well as Temu does. Even if shipping takes longer than most, they still balance it by giving us affordable prices and great quality products so I don't really mind much. Category selection is also better than others' + free shipping
Date of experience: February 19, 2023
Hello Gordon, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I love some of the shipments that I have received from your company. Most are ok but however this is the 3 shipment that laser ship claims driver didn't have correct address. Untrue they have delivered 2 times before no problem I bought items for a birthday today i would think you should send me a free gift certificate for the 2 orders not here. I had to buy my friend and my mom other gifts from Walmart that I could not afford. I would appreciate a call or email on how you plan on correcting this. I shall NOT order and will tell my friends who signed up not to order again unfortunately. Thank you Darleen Zradi
Tip for consumers:
Better products and better shipping. Also it’s not right to claim the free products only if you share with a friend. Nextly why do you give coupons after you already purchased items that’s not fair to your customers
Products used:
All
Date of experience: May 10, 2023
Hello Darleen, thank you for reaching out and we are sorry you are experiencing difficulties with your order. It sounds like your order may have been shipped to an incorrect address. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you locate your package and resolve this issue as soon as possible. Best wishes, Temu team.
To my surprise, Ebay, Amazon, Walmat move over. Any item on these sites, you will find them at Temu for at least 50% lower price. The fact is most of what they offer are imported from China anyway. If we, as American consumers have the options to purchase at a lower price, we will have more discretionary income left to take care of something else equally important in life. Thank you China for keeping us living in less poverty condition. A great social contribution.
Date of experience: July 8, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
These viral rollers is a gem to those of you who is loosing your hair. I used them with my favorite hair tonic and boy they are all growing now. Cant believe such an affordable item is real. Legit temu thanks for selling them! Looking forward to upgrade to thinner microneedles.
Products used:
Women accessories
Date of experience: March 27, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I ordered several outfits and before they shipped and label was created I advised them 7 times they were mailing to wrong address and person they refused to fix order refund and or replace items they mailed to a completely different state and person id never order from them again!
Tip for consumers:
Don’t use
Products used:
Clothing
Date of experience: January 31, 2024
Hello Nika, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered over 300 dollars of products they had on-trac deliver. It all was delivered to wrong address but the delivery company marked delivered and now they won't reship or refund me. I have photo of my packages at wrong door but they won't fix the problem. Multiple order numbers.
Tip for consumers:
You can't physically talk to anyone on a phone. All done through chat and can't speak to a supervisor. All they say is all the same speech
Products used:
None because never received any
Date of experience: December 8, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
TEMU contacted me after the initial incident resolving the matter by giving me $5 off and a credit in the amount of my original order then literally sending an order again without any problems in delivery. I recently placed two orders and waiting to see if it will be delivered as promised. I noticed in the advertisements they use boxes to show orders being delivered. The packaging was a bag and I order shoes packed in a bag left bunched marks that I had to put paper to bring them back to form but the other products, I was pleased with but the quality is what you pay for so do not think you will get the level of quality if it were a name brand product. However, the prices are phenomenal and there are a wide variety of products to choose from and since I am on a fixed income, I didn't expect much but was quite satisfied with everything I ordered. Now the numerous updates or ads to encourage more spending becomes aggravating as the notification sounds gets monotonous.
Products used:
Shoes, Blouses, and knife sharpener
Date of experience: June 6, 2023
Hello Nabihah, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
They use the worse delivery company going, they are no help. My parcel was "delivered " to my house was actually left outside my door for everyone to see. Someone stole it and I tried either getting the items resent or a refund they didn't do either, so I'm out of pocket and out of items
Date of experience: January 29, 2024
Hello Elizabeth, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I NEVER received my package. I've been asking over a month for either a credit or a refund. They are not offering either. They constantly give me the same answer. Check your neighbors or USPS. I did both, still no help. I told them I'll settle for a credit and all I got was "sorry for any inconvenience." From looking they have a protected purchase policy but not using it for their customers. They were suppose to be Christmas gifts and Temu has let me down terribly. If I had the money to lose I wouldn't care, but a mom struggling around the holidays was really depressing.
Date of experience: January 2, 2023
Hello Shantee, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at taylor.wu@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Taylor
I have been extremely happy using this site. I feel like the product I receive looks like it is portrayed on the site or very close unlike alot of the sites. I recently did one of their spin promotions and got a $100 credit and it was deposited into my account to use on whatever was in my cart, it did not have to be for items they chose for you to pick from. Some of the discounts do apply to only certain items however. For the price I feel the quality is good, Im not saying I am always 100% happy but I would put it at 85 to 90% and thats pretty darn good. I will continue to use this site.
Products used:
Womens clothing shoes, dollhouse accessories, tools, household small items
Date of experience: August 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Of three orders I placed with Temu, two arrived. One is lost. Temu makes it hard to contact customer service. You are forced to contact their shipping company who gives you a tracking number and promises a 2 business day reply. 7 business days later, no reply.
Save your self the extra effort. Light your money on fire. It's the same as ordering from Temu without the hastle.
Date of experience: August 1, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I just want to say thank you from placing of my order to receiving it has been so enjoyable. Temu is a great company to deal with. Received email quickly after placing order to let me know order was placed, received tracking info within a day or so, and Temu stayed on top of the delivery until I received it today. Received emails with up to date tracking info everytime something took place. Great company with the best service to customers I have ever had. Also I am very happy with my order. Will definitely order from Temu again.
Tip for consumers:
I found everything very helpful.
Products used:
ShoesI think
Date of experience: August 21, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Package arrived damaged, ripped open and several big holes and 3 items lost. Contacting several times but all they responded is the warehouse shipped out and delivered it which I never complained them about not doing that, my complaint was packaged came ripped open and 3 items was lost and asked for refund, Nope they won't do it. Do not trust them at all if package arrived damaged or lost items, they do not care at all! Look at the condition of my package, 3 items lost but will not take their responsibilities, all they keep saying is they shipped out and delivered, didn't care about the lost items and the damage ripped package. Customer service online is horrible, all they do is copy paste it the same thing over and over.
Date of experience: September 3, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have purchased a few times through Temu. Although the egg slicer leaves something to be desired, it works and I got what I paid for. The shirts are fantastic. I know better than to order my USA size from an oriental company. Be smart. I ordered a size or so bigger based on the measurements they show with the products. They all fit wonderfully. I ordered bins for the refrigerator - all exactly as described. I ordered a small wooden container with 15 large eyed needles in it for less that 3$. Found the same item on Amazon (exact) for 6.99. Great quality. Be smart when you shop. Compare prices in the US and shop accordingl.
Date of experience: September 8, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered things from temu 3 or 4 times and have never had any trouble. Everything was of decent quality and was delivered surprisingly quickly considered how far it had to travel. Ive ordered umbrella hats and small knick knack items.
Products used:
All that I ordered
Date of experience: June 28, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Really attractive prices and images of quality products. I actually thought it was fun going "bargain shopping" given the prices and free shipping. However, shipping took almost 3 weeks, which was expected as items are shipped from China. The quality of the items are really pathetic. Even worse than what you can find at places such as the "dollar stores." I remember going to underground markets in China and the Temu merchandise is similar to what you find in those knock-off night markets. I ordered drain snake (cheap flimsy plastic and doesn't work), round seat cushions (less than 1 inch thin.cheap and I will not use), a 4 prong blind cleaner and a few other items. I'm sure there is something that is both super cheap and truly useful or if good quality, but for me, not worth it.
Date of experience: May 16, 2023
Hello Mathias, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I placed my first order, was excited when it arrived in a timely manner. I expected quality to not be top of the line because of the low prices. The quality was fine for the most part but everything ran really small. I even order up a size thinking this could happen but, still didn't fit right. I am only 5' 3" so I can't imagine how this stuff fits taller people correctly. Unfortunetly it is all being returned.
Products used:
none
Date of experience: June 30, 2023
Hello Korrine, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
I did make an order and I didn't arrive. Always saying the same thing and refuse to pay it back. It's good when you have not any problems. But I didn't receive my package and they are doing nothing about it.
Tip for consumers:
Don't buy here
Products used:
Nothing
Date of experience: September 20, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
My first two orders got here really fast and I was under the impression. This was a company in San Diego California. I just made another order and it says that it is going through customs which means it's not even in America. It will be my last order. This is the reason I stopped shopping at Shein.
Tip for consumers:
it was not an American company
Products used:
Clothes
Date of experience: July 22, 2023
Hello, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu's 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). Your feedback is extremely valuable to us, and we will always strive to address your concerns. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any questions. Best wishes, Temu team
After many time purchases from Temu, I can tell you they are reliable in shipping, returns and back your money. Of course some times the quality of your purchase is not what you expected but that is noting wrong with their services. What you pay (cheap)you should expect. It is fast delivery as well.
Date of experience: August 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Joanne, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click "Return/Refund." If your package is delivered, but you can’t find it, please refer to our FAQ for instructions on how to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. What you have shared is out of the norm. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel