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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I started purchasing from Temu just before Christmas 2022. I was pleasantly impressed with their product, prices, and service. I live in Hawaii and I normally get my orders in less than 3 weeks. The quality of their products are very good, but when it's not, the Service Dept steps in to rectify the problem quickly. I usually just purchase 1 or 2 of an item that I like, receive my order, then decide if I want more. It's now April 2023 and I'm still shopping on Temu.
Products used:
Too many to remember
Date of experience: April 7, 2023
I bought 5 water bottles and found out they were staining my furniture. After contacting Temu I was offered a refund. I was left with a stained quartz countertop and bedside table. Guess Who will pay for the damage? Not Temu. Do not buy this product. Be aware the prick duct is of the poorest quality. I wish I had looked at reviews before buying from this company. Never again!
Date of experience: July 9, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I read the reviews before I ordered anything from this site. I dont understand the "1star & 2 star" review given to this company. I carefully ordered 5 products(some 2) I paid, I got continued updates on the order, it arrived 2 days earlier than they said, and everything is perfect. The outside lights are exactly like what is sold in Home Depot at a fraction of the cost, my top was exactly as pictured and fits perfectly. I will definately be ordering again, and soon.
Date of experience: May 24, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
CaNT afford to buy Bod** in sets so went to temu to buy these nice double boil glasses to look good for my guest. Ended up buying them from temu, was worried at first they will break cos of the overseas shipping but they survived, tested them out this morning before guests coming over this weekend and PERFECT. Looking good for fraction of the price! Worth it, good quality and affordable.
Date of experience: March 27, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I did not receive one item I ordered. They replaced my items with cheap items that could easily be bought at the Dollar Store which, at least has better quality items.i was actually excited to get the items that I had originally ordered but am now angry and feeling I got scammed. My original order was $54.98 but fortunately I had a $25 coupon. However, I still think $33.04 is way to much for the cheap crap I received.
I literally threw it all in the garbage because there wasn't one item I'd use. The company is a scam so save your money.
Tip for consumers:
Just be careful when you order. Don't get excited until you see what you actually get
Products used:
None
Date of experience: January 10, 2023
Hello Andrea, thank you for reaching out and we are sorry you are experiencing difficulties with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. If your items do not arrive, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click "Return/Refund." Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can assist you further. Best wishes, Coco
When buying clothes, you do need to check reviews to see if it runs small or large in order to get the correct size. I have bought so many items off of this site, and my only complaint is it is addicting. One of my shirts wasn't as described and they gave me a credit the same day. All of ny orders have come within 10 days and they keep sending me updates along the way. I have nothing but positive to say about this company.
Products used:
clothes, tool, decals, rug, and many more
Date of experience: August 8, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It has potential. It notifies me via text when my shoes are shipped. If I don't receive in two weeks, Temu will give me a five dollar credit. Temu also sells dog harnesses, trash bags, and wallets. If you're on a budget, Temu is the way to go. Free shipping on all orders.
Date of experience: September 30, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Tried to place an order this evening for $20.47. I have been a customer for about a year now.
But tonight, they asked me for a billing statement and/or a picture of my card.
I'm sorry, what?
Yeah, let me get right on that for you.
Stop it Temu.
Heading back to Amazon. Yeah, I'm gonna spend a little more. But I'm definitely not being asked for pics and statements either.
Be careful folks. Something stinks in Temuville.
Date of experience: September 19, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I was skeptical at first but decided to try it out. I've been really happy so far. I've done around five different orders I believe and all of them reach me within the time frame they give me or sooner. Nothing has ever been past the date of delivery or has taken more than two weeks. I normally get what I order in a week. Everything has been the same as on the photos. Do keep in mind I order mostly nail art stuff for doll making. So I'm not ordering huge or expensive things. I do have a few led lights coming soon and it will be my first electronic purchase from them but even then the products were under 10 bucks so I'm not excepting to get some 100 dollar item for 10 bucks. They don't have as much variety as aliexpress but If I can get it on Temu I choose them first because of the time I get it in. It's cheaper than amazon and faster than aliexpress. I do hope they expand their Ball jointed doll sections though!
Date of experience: June 19, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I love the stuff...I really do... I ordered twice in 1 week & so far everything is awesome. My problem is, I simply cannot find new people to click on the links daily. This is even after joining temu groups on Facebook. Also, they are now 1 by 1 blocking me from sending requests. Another thing is, the little games seemed to be rigged after winning 2 prices...the items are lovely, but the site is a bit frustrating.
Date of experience: February 22, 2023
Hello Suzanne, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I placed five separate orders - 3 they canceled for no reason and never advised me. One is arriving late and I do not know about the other order yet. I contacted 'customer service ' and they were unhelpful and unprofessional. After an hour long phone call nothing was resolved.
Date of experience: November 29, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Be careful when buying things at Temu. If you need to buy, you should only buy less than 5 items at a time. This happened to me several times. I took pictures of the returned items and video clips before putting them all in a bag to send, but every time I received the goods they kept saying there weren't enough items, so the amount was deducted from you. It's not correct.
Tip for consumers:
From now on, I will never buy more than 5 items at a time on Temu, If it is necessary to return the goods, one or two items, they cannot say that they cannot see it. Every time I send back more than 5 items, they always say that you did not send enough goods, so your refund will be deducted. Even though I sent it back in full
Products used:
Copy ink, shoes, and some household items
Date of experience: September 12, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Got this for my kid and it's her new favorite thing ever (her words not mine). It's cute that its a flower cushion and it's also really soft and fluffy but it did have a very strong smell when i got it but maybe its just because its new? Or maybe from the plastic pack?
Products used:
pillows
Date of experience: April 13, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
You've got to be kidding. ByeBye Dollar Tree and % Below etc. Amazing selection of goods at extremely reasonable prices. If I take my time and I will find just about anything I need or want. Though I have noticed the prices creeping up on more popular item. Great pricing and amazing customer service
Tip for consumers:
Take your time in reading product description
Products used:
Electronic connectors, Craft supplies, Home Goods, Musical instrument supplies etc.
Date of experience: February 9, 2023
Hello Vincent, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Worst customer service ever. They harass you for hours acting like they will help. Then they rudely hang up chat out of nowhere. They refused to give me $.08 that gift box game told me I won, but it never showed up on my account. I even had screenshot proving the prize, but they said that meant nothing. That is fraud. And Temu is pathetic if their customers aren't worth giving them the $.08 they won. I am never shopping here again.
Date of experience: April 17, 2023
Hello Victoria, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
This is a big, fat scam! Do not waste your money if you are ordering from the USA. I placed one order, my first and my last. They sent me a damaged and USED water bottle. They sent me stationery that is wrinkled and bent. They sent me razors that are dull and dangerous. They sent me scrapbooking papers that are cheap and useless. I raised such a stink with them via their chat, and thankfully, was refunded immediately. I am sick of these overseas companies ripping off customers. It's a scam and a joke! You've been warned.
Products used:
NOTHING! IT'S ALL $#*!!
Date of experience: July 26, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Recently ordered my so cargo pants the fit was great but way to short. There was no option to add length only size. Will cut them off for shorts, but options would be nice for the length you need. The pants were very nice
Date of experience: March 19, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I ordered a set of curtains to finish off curtains in living room and other things. I rcd some totally different stuff. I told them and they said they checked with warehouse and they sent the right order. I never got my order or a refund.
Date of experience: November 28, 2023
Hello Dee, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Temu really offers a wide range of different products but all i care about is the fashion and clothing category. Its just so crazy that they really have everything for every style and aesthetic out there and Ive found sm great pieces there! Its basically the only place I do my shopping these days :p (super random but i was only today year's old when i realized that temu is pronounced as tee-moo lmao)
Products used:
women clothing
Date of experience: April 6, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I ordered 12 items, was lead to believe that my grand total was around 50 bucks. I buy 6 items and I get 6 free. But for some reason you all cancelled my order. So I placed the same order to give you guys one more chance to get this right. And did you? No! Charged me over 70 bucks! Not cool. It was the same damn order. I used the same card and nothing changed. But this time you guys did not cancel my order. So I want to know if that is something you do to everyone? Cancel their order and if they place it again then you don't discount them? What a big rip off. Buyers beware! You guys credited me 2 bucks and some change. Thank you VERY much. Lol what a discount. I am disgruntled customer!
Date of experience: July 19, 2023
Hello Larry, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I purchased two toy trucks for my HO model train layout. Turns out they were not HO scale at all. Apparently my mistake in ordering was due to less than clear information on the website and fact I had reached these items in searching for HO Scale vehicles -- erroneously assuming these too were HO scale. Wrong. My mistake. Temu promptly refunded my purchase, no questions asked. I will consider purchasing again. Lack of sufficient detail on the web page contributing to my error is the only reason for not giving Five Stars.
I had previously bought several items and was generally satisfied with my purchases, except one item was missing. Temu also refunded the price of the missing item.
In my view Temu is a reliable merchant. Could benefit from improved customer interface through the website.
Tip for consumers:
Website needs improvement, but customer service is excellent.
Products used:
Neither
Date of experience: July 18, 2023
Hello William, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Worst site ever! If part of your order is damaged, you're out of luck. They don't offer exchanges. And the minimum spend to place an order is $20. I got an item for $3 with a special promotion that arrived crushed from shipping damaged. Temu refuses to allow me to exchange it. They said the only option was to return for a refund, and then I have to buy $20 worth of stuff I don't want in order to repurchase the one item. Plus, they won't honor the promotional price. So it will be double the cost plus I'd be forced to buy other stuff I don't want. Horrible. I will never shop here again.
Date of experience: January 21, 2023
Hello Poodles, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
It came as a major shock to me that Everything I bought from Temu is fake and substandard. And I mean Everything., I spent good money for nothing. They are not branded, I said leather hiking sneakers it's all made out of fabricated rubber material, I am speechless even the cheap wrist watch is not working.
Products used:
None
Date of experience: September 26, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered from them twice now. Both times it was dollar store quality at best, but mostly worse and you pay more. For the kitchen items, they were highly dangerous plastics that should never be used in a kitchen. The clothing items were as thin as a piece of tissue as well as I am afraid were put together by a sweat shop. This app will be uninstalled and never used again. Buyer beware.
Products used:
None, it was all junk, I can't even donate it as it's dangerous plastics that are known to cause cancer.
Date of experience: August 31, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I had a very very bad experience with Temu Spain. They couldn't fix the problem. Just apologize. And apologize doesn't really help.
At the end the refund money. And the amount was less.
Terrible service. Never ever order anything again.
Products used:
Nothing
Date of experience: March 14, 2024
Hello Tatiana, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.