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Temu has a rating of 2.0 stars from 1,720 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Temu has a bad habit of repeatedly scamming or lying to customers regarding prizes and promotions. I personally have had over a dozen bad and unacceptable experiences, specifically regarding promised prizes or rewards. Contacting customer service requires repeated complaints only to be told either you aren't eligible for the promised reward due to some obscure technicality or told to wait for resolution only for nothing to be done. Personally I think it's a scam to get customers to give up so the rewards never have to be issued. And if by some chance you do finally get the minimal reward it takes numerous times contacting customer service and lodging multiple complaints. By the time anything is done, If anything is done at all you have to waste so much of your time it wasn't even worth it. I have personally spent in excess of 30 hours dealing with customer service over failed promises of rewards and credits being issued that I will likely be taking my business elsewhere permanently. My advice is pay the 5-10% more in cost and use other companies and sellers such as Amazon. Or if you really want medium to low grade products at low prices below the average sellers prices use a site like Alibaba, orders take a bit longer but you save just as much money without the scams and non-existent rewards that you never actually get anyways. Spare yourself the headache and frustration and just shop elsewhere.
Tip for consumers:
temu has a bad habit of repeatedly scamming or lying to customers regarding prizes and promotions. I personally have had over a dozen bad and unacceptable experiences, specifically regarding promised prizes or rewards. contacting customer service requires repeated complaints only to be told either you aren't eligible for the promised reward due to some obscure technicality or told to wait for resolution only for nothing to be done. personally I think it's a scam to get customers to give up.
Products used:
Various products including household goods
Date of experience: April 14, 2024
Shopping through TEMU is like spinning a Roulette wheel. I have made about 10 purchases in the last 6 months. One purchase arrived a month late, another item I bought did not arrived and when I checked, it showed it had not shipped so I contacted the seller and was told the item was no longer available. Three times I purchased items only to find out shipping would be delayed by several weeks. Today I received a package that was to contain 35 panels of decorative garden fence however it only contained 10 panels. The seller showed item was no longer available so I have to repackage and bring item to delivery company to return then wait for refund while once again shopping around for item. Of purchases that have arrived on time and as advertised quality has been mixed. I'm done with TEMU and would not recommend.
Tip for consumers:
TEMU wants pictures of the item you are wanting to return and tries to get you to take a store credit instead of a refund to your payment source.
Products used:
Mostly gardening items and shirts.
Date of experience: June 25, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I purchased a small blender for smoothie after a week it doesnt work but i purchased other items anf are very satisfied with them
Products used:
Small blender
Date of experience: August 26, 2024
Hello Rosemary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I purchased a pair of shoes at $12.65 and received a wrong size (too large to wear) in Jun. 2024. I requested a "free return" and I received a $4.66 refund in July, 12th. I contacted the help center, and the real person agent told me that the $7.99 deductible is for the shipping fees. I argued that shipping fees should be showed before the return starts, not after. As a result, the help center didn't issue the refund of shipping fees.
I recommend you not to purchase from this APP if your time is more valuable than the cheap price. TEMU is designed for those housewives, retired people who have no work, no income. I am a working class. After purchasing and returning a hundred of items on this website, I decided to quit.
This APP is not reliable. They do not have credibility to trust with. Sneakily charging customers the shipping fees is not the American way in doing E-Commerce. Temu should be banned. I would continue to file complaints with BBB and other government regulatory agencies.
Tip for consumers:
Be aware if you have time to kill, you can try Temu for returning their products. I returned 75% of what I purchased. It was very stressful because I am a full time employee and full time student. The price saved is not worth the time I spent on shopping and returning.
Products used:
Shoes
Date of experience: July 14, 2024
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Iv'e purchase for the first time on temu and paid it by card and they let me wait until more than the said valid date of delivery when i follow up they said still on follow up?! I waited that long and they offer me 5dollar, i dont need 5 dollar i want what i paid for, but what dissapointed me more is that they will refund it within 14 days which apparently when we purchase the item we pay it on time. I am now bother if im going to purchase here again.
Date of experience: June 24, 2024
Hello Jane, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I bought 3 pair of sandals to try the quality and I must say it's garbage, you can't put them on twice because the upper synthetic material is so thin, it's almost see thru and they don't weight nothing, materials are so light you could be surpised it's not invisible.
I also bought a casual dress and it didn't fit me, the material was so bad quality!
The thing I'd like someone to explain to me is just where these amazing reviews on their page come from, should be like Shein that you give a bad review and it doesn't appear on their site.
50 dollars gone to the garbage...Lesson learned.
Only good thing was I didn't have to pay shipping because I'd die if I had to do it
Update: for you to return a product, you need to pay for them, so, sending an item from the Dominican Republic to China would be ilogic; they give you a refund option but it was only for 1/4 of the order and they don't show bad reviews on their products, be aware!
Date of experience: June 13, 2024
Hello Paola, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. At Temu, we understand the important role authentic reviews play in the e-commerce buying process. We ensure that all feedback comes exclusively from verified purchasers to guarantee authenticity. False reviews are counterproductive to our goal of building long-term trust and credibility. We recognize the importance of authenticity in customer reviews and ratings as a key feedback mechanism and that genuine customer experiences are fundamental to the integrity of our platform. Should you encounter any suspicious reviews, please click "report" on the item reviews page. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Dress arrived and not even the colour was like the advertisement- the material was nylon rubbish -no shape,wrong colours to the one I chose- I would not even get buried in it. I gave it to the Charity shop.
Tip for consumers:
I should have looked at customer sites
Products used:
none
Date of experience: June 11, 2024
Hello Ann, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I returned a package that I put everything in original packaging but after a long time waiting for refund, they denied me! I paid $170 for nothing. Be careful, they don't refund you. Scam scam
Tip for consumers:
I’m very mad about this because I paid $170 for nothing
Products used:
Clothes
Date of experience: June 19, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I never received my order and Temu refused my repeated requests for a refund. I spend 1 hour trying to resolve the issue with their support team and frankly all their comments were empty words
Products used:
Clothes
Date of experience: June 10, 2024
Hello Sharon, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Living in Montreal, I bought an outside bicycle storage tent in February. It was not until Spring when I was able to open to attempt to use product. Which puts me out of the 90 day return window.
I unfortunately discovered it is defective, as it is missing three places for the poles to fit that are meant to support it. Particularly what I paid even if were not defective would have been disappointing. When I went to leave a review for the purchase, the Temu.com site would not permit me to upload a photo.
With much editing, I was able to upload a photo here. Second picture uploaded here is the picture from the Temu.com site for comparison. Buyer beware...
Tip for consumers:
A very disappointing first and perhaps last purchase with Temu.com. Very involved and time consuming process to leave a review. Undoubtedly to discourage people sharing experiences as this....
Products used:
Did use. Product defective. I could not refund as more than 90 days had passed between purchase and opening package to discover product is defective.
Date of experience: June 1, 2024
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Very cheap,but quality is better than you would think, customer service is quick and fair.
Delivery is usually around 10 days which is better than their competitors.
I use them all the time.
Products used:
socks
Date of experience: June 12, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
اشتريت طلبيتان من تيمو في نفس اليوم وكان موعد التسليم المقرر لهم في يوم واحد لللاسف جاء عامل التوصيل بطلبية واحدة زانا سالته عن الطلبية الثانية قال ممكن مع زميل غيري والي الان لم استلم الطلبية الثانية زلللاسف مسجلة عند تيمو انها تم تسليمها وانا فعلا لم استلمها
Tip for consumers:
delivery is very bad peopel
Products used:
for women
Date of experience: October 9, 2024
Hello ABDELLATIF, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
I supposedly recently received two orders from Temu. I only received one and requested a refund for the missing order from Temu.
They asked me to look all over for the missing order, but it still was not found. I told them the shipping service they used loses orders all the time (they have the lowest online rating possible). I showed them how both orders had the same photo of one Temu order in the same position. Just when I thought things were resolved, they suggested I look inside the package for both orders together.
This would be 11 items, and they wouldn't all fit. They suggested this twice.
I even reached out to Temu and PDD leadership about this out of frustration. My family is a good customer of theirs, and we have recommended Temu to countless others, both online and offline.
I was told several times by Temu they would resolve my situation via their escalation team within 24 hours and they do not. I keep getting what looks like an AI response which doesn't resolve my situation. I just got Thank you for reaching out to the Temu Customer Service Team. We're pleased to be able to connect with you. It's always a pleasure to serve you, and we're grateful for the opportunity to meet your needs.
We understand your concern and apologize for any inconvenience caused. After conducting a thorough investigation, we have confirmed that the package was delivered to the correct address. Unfortunately, we are unable to provide a reshipment or refund for your order.
We kindly suggest that you check your mailbox, around your house, and any other possible locations where the package may have been delivered. Sometimes packages can be left in unexpected places.
Date of experience: July 4, 2024
Hello Mark, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
My order status said delivered but no package to be found. After contacting costumer service, they claim it is delivered and not their problem anymore. I have never gotten the package. They don't help me at all.
Products used:
None
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 6, 2024
Hello Jessica, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, so we can help resolve your issue. Best wishes, Temu team
I have placed close to 75 orders with Temu. I has few problems and the past 6 orders have been nightmare with shipping. I have liked the company and their 1st line of Customer Service tries to be helpful and if the problem is escalated nothing happens no way to influence the shipping issues. I have NOT had problems with most products and the couple I have no issues with refunds. I placed two orders. You can not pay for expedite shipping with electronics in States so that order was the 2nd order I placed. (Interestingly enough the 2nd order has already shipped.) I chose expedite shipping since I have had issues recently ( things like 6 days being handed over after clearing customs, 6 days to pack order, missed Father's day gift though due no later than 13th showed up 20th of June) I paid 12.90 US for it to arrive between 2nd and 8th of July. Reported to them on 29th of June that it was still being packed ( virtual agent who escalated it. A useless thing in my experience) and phoned today to let them know status has not changed. The order is still being gathered. He explained that some items were out of stock now and they were holding the order. I requested they just cancel those items out of stock and just ship. Nope they can't do that. 🙅 The offer of 13.00 would be given if it doesn't arrive by 8th. Darn straight it will that is just a refund of my expedited shipping. I live in rural Maine so it won't be here even of it is shipped out today, which isn't happening. The Customer Service people on front line offered me a 5.00 credit. Which after spending so much time on my last few orders I won't be using. I will maybe try in a few months and right now I am done with this. Hopefully they will get it back together..
Tip for consumers:
Customer Service first response people are great AND they are powerless to influence outcome. Once escalated it is useless
Products used:
Many different
Date of experience: July 1, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Tout c'est toujours bien passé sauf quand je commande le 14 juin 2024 et que nous sommes le 17 juillet 2024. Pas de livraison, pas d'information, j'attends toujours alors que la commande est payée depuis plus d'un mois.
Impossible de joindre quelqu'un! On est dans le flou, l'attente sans fin!
Date of experience: July 17, 2024
Bonjour, nous vous remercions d'avoir choisi Temu pour vos achats, et nous sommes désolés que vous rencontriez des difficultés avec vos commandes récentes. Temu est une entreprise d’e-commerce qui met en relation les consommateurs avec un réseau de partenaires commerciaux, de fabricants et de marques, avec pour mission de leur donner les moyens de vivre leur vie au mieux. Nous travaillons en collaboration avec des partenaires logistiques fiables pour garantir une livraison efficace de vos commandes. La plupart des colis arrivent entre 5 et 14 jours ouvrés. Vous pouvez suivre l'état de votre expédition et consulter la date prévue de livraison directement dans l'application Temu ou sur Temu.com. Si l'état de suivi n'est pas mis à jour pendant 15 jours, vous pouvez demander un remboursement intégral et conserver vos articles lorsqu'ils arriveront. Si votre commande arrive après la date de livraison estimée, vous recevrez des Temu crédits en signe d'appréciation pour votre patience. Enfin, si vos articles n'arrivent pas, arrivent endommagés ou ne correspondent pas à la description ou aux photos, vous bénéficierez d'un remboursement intégral dans le cadre du programme de Protection des Achats de Temu (https://www.temu.com/temu-purchase-protection.html). La satisfaction de nos clients est d'une importance capitale, et nous travaillons constamment à améliorer la qualité de notre service. Si cela ne vous dérange pas de nous envoyer votre numéro de commande, veuillez nous envoyer un message via le chat en direct de Temu.com ou de l'application Temu, afin que nous puissions vous aider à localiser vos colis et résoudre ce problème dans les plus brefs délais. Meilleurs vœux, l'équipe Temu
Temu refuses to provide refund for defective products!
I ordered a number of items, one of which was defective. I took photos of the defective item that cost $2, fully expecting an immediate acceptance of my refund request. No. After two hours of chat time Temu still refused to issue a refund without me returning the product, which would have required me to walk an hour away to a shipper. Again, for a $2 defective product. Please shop at AliExpress. They are reliable, trustworthy and professional.
Tip for consumers:
I spent hours trying to secure a refund but was refused by Temu. I immediately deleted the app and will never consider using Temu again.
Products used:
The product I ordered was defective, and was an apple core cutter.
Date of experience: April 25, 2024
Hello Gary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
A bit of an unreal situation. 1 week of chats with customer service to warn them that the delivery couldn t reach me in time because I was moving abroad for good. So they decided to wait for the delivery to go forward anyways and process the refund once back in their warehouse...and you know what happened? 🤣🤣🤣🤣 the package was apparently delivered to a Ghost so they don t process a refund now. 🤣🤣🤣🤣🤣
At least I did not have to pay the ticket for this show which is making my days! 🤣🤣🤣.
Thus is ridiculous.
Date of experience: April 16, 2024
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Once Temu have your money and deliver your parcel, FORGET about returning anything - you are told that the courier Buffalo will contact you to collect your parcel - this does.NOT happen - you cannot get through to Buffalo or.to Temu and you are asked.to PAY TO RECEIVE CUSTOMER SERVICE FROM TEMU! Shocking service - they pretend to.be service orientated and helpful - Temu is.not.helpful - only when you are buying and paying - after sales / returns not important ro Temu
Products used:
3 tops out of 50
Date of experience: May 14, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I was a great 5 star fan of this company until yesterday when, out of nowhere, they whacked $65 minimum purchase on my orders. I contacted customer service and got "standard spiel" reply; to do with shipping and being green. Trying to justify their decision and since when has China started being green! Had read reviews where people said they couldn't chat, all they got was spiel. I've now experienced it. First time in 12 months.
There was no chatting, no looking at my purchase history, nothing but poorly worded, grammatically incorrect spiel. Wow if you were angry before you contacted them...
I pointed out my scenario on chat; Temu doesn't give much choice when, 'only xx left in stock'; 'this item is xx people's cart' etc pop up. I either place a quick order, or miss out. I then go back to shopping and place an order either same day or next.
Temu, you need to listen to your customers. Yesterday was such a poor experience with customer service. You need to review your policy, $65 is ridiculous, or expect your customers to go elsewhere. Once all my orders have arrived and my returns credited, if there is no policy change I will walk.
Tip for consumers:
Drop minimum purchase amount. $65 is too expensive for people. It's also too much if you're purchasing $2-$5 items.
Products used:
I purchased a whole range of items from baby wear to walking stick.
Date of experience: May 10, 2024
Hello, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. The minimum order amount may vary from time to time based on different factors, including market trends, logistic capacity, promotions, and discounts. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
They are liars, I have physical proof of then lying. They say they delivered my items to a neighbour when there supposed to deliver to my address. So I made a ticket and then they said they delivered to my address. We'll I have a ring door bell camera to prove that you didn't. I have knocked on numerous doors and they haven't received my package. They are liars and they make a ticket and just tell lies. Do not buy from this company or you will sit here writing a review on how they have robbed you also. Total scam. Worst is you even have proof but they just don't care that's a bad company. Once they say neighbour house then they delivered my address. I have a ring door bell 🔔 so can prove your lying. How they can treat people like this
Date of experience: April 15, 2024
Hello Alexander, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
My wife and I order from Temu and never get all parts. They sent Me a water hose and sprinker which i oreder a tripod sprinkler, wel to my suprise they sent me th tripod sprinkler with 2 spikes I need 3 can.t use it either because of the fittings. I am quieting going back to Amazon. Order number PO**************378 and its wronr sprimnkler head.
Tip for consumers:
No
Products used:
n/a
Date of experience: May 7, 2024
Hello Robert, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed my first order. Half of the order was returned due to quality issues or misleading product descriptions.
The return process is cumbersome as you must take video or photos everything and provide multiple reasons. My packaged for my order arrived in two packages but I was only given a return shipping label for one package. Temu gives you an option of your refund to be a Temu Credit or refunded to your credit card I choose my credit card but got a Temu credit anyway. Customer service wouldn't help. Had to escalate to another department. Then one must wait for an email. That's my first order experience. NO THANKS TEMU! There's zero results from customer service on getting my actual refund instead of a credit.
Tip for consumers:
You’ll get Temu Credit instead of an actual refund
Good luck getting customer service
Quality is poor
Date of experience: April 9, 2024
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please send us an email with your order ID and a screenshot of your review details through Temu.com or Temu app live chat so we can help you right away. You can also visit www.temu.com/support-center.html for more customer service contacts. Best wishes, Temu team
Never AGAIN! Items was never delivery by the date, still waiting for. NEVER use this company. Love my Amazon Prime! BAD BAD BAD fake company
Tip for consumers:
Never was delivery
Products used:
$#*!s
Date of experience: May 29, 2024
Hello Ricardo, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I give Temu 💯 for their products and delivery and prices, but there so called free gifts by playing fishland and farmland is loser,i am yet to get any gifts despite spending hundreds of dollars and continually playing their Games and referring friends etc,very disappointing,i am actually going to write them and complain
Tip for consumers:
There only problem is there free gifts and Games
Products used:
Home eare,make Up, shoe's, clothing, art's and crafts
Date of experience: April 6, 2024
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat, so we can help you investigate your rewards issue right away. Best wishes, Temu team