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Temu has a rating of 2.0 stars from 1,720 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Clothes dnt look same material is s--t. Electronics r s--t. Sum things r ok yho i will neva buy clothes again. Games on there, they steal ur points so cnt win giv NO EXPLANATION Y POINTS disappear u rnt get thm bak. Discounts r not discounts an special valued customer deals r same price, search thru an hav a look. U can only collect that bonus ova 3 days not at once, even tho u spent ur money in 1 go u get rewarded ova 3. All round jus pathetic customer service no reply to what's happened they jus reply sayn it's the game load of crap. Lie there busts off an shuld b ashamed of themselfs. The pic is special bonus tho hav to spend $99 to get $5 discount pathetic wat a joke
Tip for consumers:
They tak ur money an u dnt get to complain an hav I sorted they jus treat u lik an idiot.
Products used:
I purchased tops, way to big evn tho from thier sizes didn't look same dress is huge camera detector, $40 odd dsnt work dog wash bubble bath tablets absolutely crap. I hav spent a bit of money there an think I may hav 3 things out of 50 I still hav rest in bin.fibre glass nail stuff crap
Date of experience: March 25, 2024
As a US customer, I have now used Temu 6 times. Their shipping operation is slow. Orders seem to promptly be ready for shipping. After that one or two-day delays between the stages: awaiting shipment, order shipped, package at airport, flight departure, customs clearance, arrived at a US airport, American shipping agency picks up the package, that shipper may then transfer to another agency (e.g, USPS), then you start getting notices from the American shipping agent.
You aren't told what airport was the arrival port, shipping time can be short or long before you get a notice that the package is out-for-delivery. I had one package waiting at the airport for three days before the shipper picked up my package.
ONE GREAT THING YOU CAN SAY about TEMU.COM: They don't pepper you for feedback about their customer service.
Date of experience: March 10, 2024
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Most packages arrive between 6-22 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I've been shopping with Temu for almost a year now. Yes, I was skeptical at first but when I received my first Temu haul and the quality of the items I had bought I was impressed with everything. It doesn't even take long to receive your order. I'm now on my 6th Temu haul i just can't stay away if isee a item on television from a higher priced company i just look it up on Temu and they have it for over 80% cheaper. They are 100% legit😁
Tip for consumers:
They are legitimate and I've bought several hauls from them. See something, look it up on Temu.com and i can almost assure you that at least 90% out of 100% they have it for $$ less.
Products used:
Clothes, jewelry, outdoor items, household items, cosmetics
Date of experience: February 12, 2024
I am on the phone with customer SVC who even though they still haven't delivered my order after 2 weeks won't refund my money, mark Irwin in case a temu supervisor sees this, I want my money refunded now this app sucks never use it ever.would have gave neg stars if possible. PO**************003
Date of experience: January 31, 2024
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Be careful with this temu, once u select ur order they will send u directly without ur confirmation its so bad, I just select one item I didn't checkout the cart but then after a day a notification pop up says ur order shipped, wtf really temu?
Date of experience: February 17, 2024
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
You are certainly on your own with no recourse, no one to talk to, if there is a problem there will be no recourse. Our merchandise was sent to the wrong address and spent 1 hour with the chat bot trying to resolve the problem. My wife made the order but the chat bot says there is no record. We have an invoice and an order number. Asked for a phone number to resolve the problem and was advised there is no customer service number by the chat bot. It advised us to sign into our account. We have no account with Temu. We made the order, paid for the merchandise, and was billed by our credit card. We will follow up on the dispute with our credit card company. BUYER BEWARE
Tip for consumers:
My wife bought these items to go on vacation out of country. These items did not arrive when promised or at all
Products used:
Shirts and Dresses
Date of experience: February 13, 2024
Hello Glenn, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Impossible to trust facing liars. They never apply credits neither rewards. They abuse the credit card with duplicate transactions. They should use the credits under the TEMU account however they charge the bank credit card. Total trust abuse.
Tip for consumers:
Few items are good but since they change the price to a higher rate, bait and switch, is better to purchase anything from a local store.
Products used:
Small items
Date of experience: February 14, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered several outfits and before they shipped and label was created I advised them 7 times they were mailing to wrong address and person they refused to fix order refund and or replace items they mailed to a completely different state and person id never order from them again!
Tip for consumers:
Don’t use
Products used:
Clothing
Date of experience: January 31, 2024
Hello Nika, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They use the worse delivery company going, they are no help. My parcel was "delivered " to my house was actually left outside my door for everyone to see. Someone stole it and I tried either getting the items resent or a refund they didn't do either, so I'm out of pocket and out of items
Date of experience: January 29, 2024
Hello Elizabeth, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Remember this once you buy you own it or will go through hell to return it! Terrible customer service, first you go round and round with a chat bot which after an hour had me in tears so frustrated. I was finally able to maneuver how to actually get an agent (very tricky process), who then isn't actually reading my concern, this agent keeps sending generic "policy" messages. Had no care to my issues or problems. Absolutely got NO RESOLVE. Agent refused to allow me to chat with supervisor or manager kept sending generic messages. Temu sent me a package of items that was totally damaged, repackaged and taped with packing tape totally dirty. I couldn't use the original packaging so asked if they could send me a new package/box whatever. I also said I needed UPS to come pick up the package due to inability to get to the UPS store they said no. I ended up having to pay someone to bring it to UPS and then have to wait god knows how long for a 48 dollar refund. They have NO CARE for customers NO customer service what so ever, Temu only cares about selling. Awful. Zero stars if it would let me.
Tip for consumers:
STAY AWAY cheap products equals cheap service
Products used:
None
Date of experience: March 12, 2024
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
I ordered a pack of various items 2 times. I received my both packs within 8days. All items were just as described and shown in photos. Temu sends you day-to-day shipping status which I found useful because I could guess when exactly I was supposed to receive my order. And I guessed right! In general, I keep ordering to Temu. It's my best online shop.
By the way, I'm living in the Netherlands, and it takes 8days to get your pack from China (if not express)
Tip for consumers:
At first I was afraid of negative reviews but I make a risk and tried Temu. Now I'm their big fan.
Date of experience: January 23, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered small gift boxes for Christmas since 11/28... delivery would be between 04 and 12/14. They didn't deliver and offered me €5 for the delay. I'm not interested in buying anything from this site ever again. Since then I've been trying to return the purchase or cancel, but the site and the App don't work. This side is a disgrace and they do everything the worst marketing asks for. This has been a Xmas disaster as these were needed days ago for a bespoke gifts.
Date of experience: December 16, 2023
Hello Bestriz, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
I put 33 items in my cart nd check out. All of sudden, I got a notification on my order but only for 20 items. I went back into my account nd saw 13 items in my cart and asking me to check out again and make payment. My previous order was definitely scammed too because I sens all I ordered for did not arrive and those that arrived too forever. Temu is " NOT TRUST" many of my friends saying the same thing. Whatever they order for come half or missing items. Temu is scam! You will never get the total of your items and it will take forever to receive your order. I chatted with Cherry to no avail. The customer service representative is 👎 she argued with me for more than 1 hour. She said before I check out, I have to select the items I want. But I did not select any and they only processed 20. Why should they process any if the rule says I have to select? And why 13 was left in the cart and asking me to check out again and make another payment. Beware!
Products used:
Pictures attached
Date of experience: February 3, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Items just left in corridor for anybody to take if taken the deliverer would be arrested for failing to deliver purchases and nobody knocked or waited on the door!
Date of experience: February 29, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered twice from this company first time I did not receive the product. They did issue a full refund second time the packaging was so bad that the box containing the product was badly damaged. Had to return it and I'm still waiting for the refund.
Products used:
None
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2024
Hello Paul, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Given the mixed reviews for Temu, I decided to do a test run: I placed a small order and paid with a major credit card.
The 10 items I ordered were delivered exactly in the middle of the stated delivery date range, and 9 of the items were exactly as pictured on the site, and exactly as expected. The single 'off' item was only slightly different than shown.
Based on this experience, I'd order from Temu again. But not for expensive clothing, or electronics.
Maybe I got lucky? Or maybe some people's expectations are too high when ordering from discount sites.
Actual products aside, I appreciated that searches opened up for items almost exclusively to the search term (unlike Amazon, where a specific search often includes wide outliers).
I don't appreciate the daily emails from Temu, but they're easy enough to delete without opening, or cancel.
Tip for consumers:
- my initial experience with Temu was great
Products used:
- jewelry, ornaments, accessories
Date of experience: January 13, 2024
Hello Charlene, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have had close to two dozen orders received (over 100 items) from Temu here in Alberta Canada by way of Canada Post. I have personally been impressed and very satisfied with the results. Although most packages have been received in plastic envelopes, I have not received any items with any damages at all. All the orders have arrived as I have ordered them. One order came late arriving after their delivery date range and I received a $5 credit which I applied on my next order. I don't know why they are getting such a low rating, as I have been completely satisfied.
Tip for consumers:
It takes a bit of time to get delivered, but it does come from China and has to clear customs. I am quite satisfied with the service, especially since I am saving a lot of money.
Products used:
I have purchased clothing, jewelry, puzzles, games, automotive products, kitchen items etc. (over 100 items in the past 6 months)
Date of experience: January 20, 2024
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have ordered several items from Temu with no problems with quality of merchandise or with reasonable delivery times. I will continue to buy from them. My latest purchase was a 3' railing barrier that I used to keep wind off my duck coop. Really pleased with it.
Products used:
Tarp
Date of experience: January 8, 2024
Hello Darlene, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu owes me refunds from merchandise that was sent back to them. Their customer service department is Horrible. Be aware when returning items as they will try and say they've issued you a refund when they haven't. I use to order from them at least once a week but I stop. Also a lot of the merchandise is cheaply made especially the jewelry tarnishing after 2 or 3 wears. They kept my refunds of $32.71,$17.95 $ $7.88. I've had to file disputes with my bank
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2024
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
I have had FABULOUS results with buying on Temu. But...I only purchase items where others have posted good reviews and shows photos of the item ALWAYS use their size chart as sizing is different for each item. I normally wear medium but many of my Temu purchases were in size small and a few in size large. I always use the measurements on the size chart and they are always correct. I have returned a few items that I didn't care for the look on me, the fabric or the color. Each time returns are easy (just like Amazon). Take it to the Post Office or UPS store and they swipe your return code then a week later I have my refund. So I must say my experience is very positive. Just take your time to read the reviews for items before purchasing!
Products used:
Belts, tops, sweaters, earrings, necklace, household items, mens shirts...
Date of experience: January 18, 2024
Hello Dianne, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Do yourself a favour go elsewhere if the prices seem too good to be true, that's because they are ie cheap equals tat. Sent me the wrong size slippers asked me to return them at my cost for a refund. The mistake I'm supposed to pay for that? Anything about China don't trust it
Date of experience: December 22, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I placed an order for resort wear
I got a terrible cheap poor quality garments $99 dollars
I send them back in my expense of &30 dollars it is two weeks and still don't have my full refund
They keep sending me my lie after another
I had to file a complaint with the Fear Trading
It is a disgusting terrible company to buy from
They have the worst customer service
Date of experience: February 20, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
This Rep (Karl W. – Temu Rep) seems always using same msg to respond all kinds of issues without actually solving the issues. The money stolen in August 2023 by Temu never be returned after 5 months. Temu is not a trustable company.
Date of experience: January 22, 2024
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Not allow the customer to use his credits by seizing his credits, which means stealing money from customer.
Tip for consumers:
Temu doesn't allow the customer to use his credits from the return items. Temu has seized the customer credits without stating any reasons.
Date of experience: September 14, 2023
Temu products are not worth the price. Bought some thermal curtains they had plastic on the back instead of foam. Said I was saving $270. I don't think so. Bought some under door drafts they were cheaply made. I'm done.
Products used:
None
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2024
Hello Janet, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered some items that were not as they were described. I initiated a return, my order was just over $40 and I was charged $8 for return postage. I had to wait nearly 3 weeks to get my parial refund.
Products used:
None, they were all junk
Date of experience: January 30, 2024
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team