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Temu has a rating of 2.0 stars from 1,720 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I've not 1 problem with this company, I've been ordering from them for 6 months and got everything I ordered. Nothing broken all still in packaging. They might be a little late on shipment but that's not their problem and they do give 5.00 back for late shipping. Over all I give them a 10 out of 10.
Products used:
All of them
Date of experience: October 7, 2023
I've been able to find everything I've looked for and most at lower prices than anywhere else. The selection is unbelievable, the prices are incredible and their Customer Support is better than most. I've read some reviews that claim Temu is addictive. Is it? Yep! Is this a bad thing? Nope!
Tip for consumers:
My experiences with Temu have been nothing but positive.
Products used:
Shirts, outside decor, beads & charms, desktop items
Date of experience: January 14, 2024
Hello Linda, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have bought several things from them. I will keep buying from them as there quality is good. Delivery is good and so far have not had to return anything.
Date of experience: March 5, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I am so glad that I did NOT listen to the majority of these reviews. I just received my order, and cannot believe how quickly my order arrived. The items are GREAT! Everything from fashion jewelry to clothing, and really nice hair clips/ barrettes. I will try out their sterling silver, etc. I ordered some bracelets from Walmart.com, and then saw them for much less on Temu, but then again, I did not pay that much through Walmart.com. I just cannot believe the items that I found. It is like going back in time, to the 1960's, or something. Temu has got me as their customer. Very satisfied!
Tip for consumers:
I do not know how they sell items for so cheap, but I am one happy customer.
Products used:
Tunics, fashion jewelry, scissors, hair clips/ barrettes, zipper pulls.
Date of experience: January 18, 2024
Hello Deborah, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
They want you to over load people with invites.They say you win free items.You can spam people and make them mad for days on end.But you still are going to come up just short of being able to get free items.
Tip for consumers:
Don't waste your time.
Products used:
Haven't received
Date of experience: January 3, 2024
Hello Ellen, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I have spent more than I'd care to admit in over 30 orders. Some of my purchases have been a bust, but mostly decent products. Read the descriptions carefully. They do have great customer service and I completed a couple returns with zero issues. They've actually always told me to keep or donate the product with a full refund. I've heard a lot of rumors, but nothing substantiated. They can't be any worse than any other large business.
Products used:
LOTS
Date of experience: November 11, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu failed to send me the items I purchased, resulting in a loss of approximately $200. They chose an unreliable carrier, and I never received the items. When I asked for a refund, Temu claimed the carrier had delivered the items. I provided evidence that the photo taken by the carrier did not depict my house, but Temu denied responsibility and refused to refund or resend the items. This situation is absurd; Temu doesn't hold the unreliable courier accountable but penalizes the customers. I am skeptical that Temu may be involved in fraudulent activities with the local delivery company.
Tip for consumers:
Don’t buy from Temu. In the beginning, you may feel their products are cheap, but later when tou buy more, you will find many problem including not doing refund or resend items to you even it is Temu’s faults.
Products used:
Car sit cushion and many other items
Date of experience: January 11, 2024
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I ordered a grinder and it took so long to receive. Painful, it was damaged on delivery. Please where do I return the product for a refund or replacement.
Date of experience: January 27, 2024
Hello Ikem, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The order was initially shipped with a specific company which they changed, to the local post office, at the very LAST step of the delivery process. I didn't have the ability to add delivery instructions to the new carrier and my order was lost or never delivered (no picture as proof of delivery either). When contacted customer service the only thing they had to say is that they are sorry!
No refund, no re-shipping of the items, no accountability. I just lost my money.
Horrible experience!
Products used:
N/A
Date of experience: December 1, 2023
Hello Vivian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Regarding my last order from 3 weeks ago...Temu and it's carrier lost my package and is trying to offer me a mere $5 account credit instead of a full refund for my order. This goes again their customer satisfaction guarantee. Additionally, the customer service representatives then tried offering me coupons ranging from $30 to $45 off my next order over $100 or $150. These do not solve the issue. This company takes no responsibility and credibility to their customers. Whatever you do, DO NOT purchase from temu. They WILL screw you over.
Date of experience: December 12, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The app is swift and cheap. However full of products that simply live up to racist stereotyping. Shirts with "I'm not Irish but drink like one" imagine a shirt with the message. Not Chinese, but have a gambling addiction like one, or car sticker "leave plenty of room the driver behind this wheel is asian." There would be outrage. Obviously I didn't buy the Racist item. Racist stereotyping is not nice no matter who it's directed at. I deleted the app.
Products used:
car diagnostic scanner
Date of experience: November 6, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
So I type in a specific thing and it doesn't show the right options, I type in 20lbs weighted blanket and I'm getting 3 or 5 lbs ones. I then type in for adults well I didn't know that adults can weight 30-50 lbs cause weighted blankets are divided by 10. Do you just not know what adults means or something? 15lbs and above is the average for adult weighted blankets. But work on your god damn app search
Tip for consumers:
You don't need order numbers to review
Date of experience: January 4, 2024
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. We appreciate your patience and understanding. If you have any further questions or specific requests, please feel free to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Our team will be happy to assist you further. Best wishes, Temu Team
The products are cheap but lack quality, it smacks of cheap plastic goods from China. The shipping took awhile, maybe 10 days but it was free.
It might suit some people, I will not be shopping there again.
Products used:
Motion light, solar lantern and a bird feeder.
Date of experience: December 25, 2023
Hello Leigh, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Package was 6 days late. When it finally arrived they were the wrong items. After 3 hours of CHAT Temu asked for a screenshot of the package which I am unable to provide.
They refer to you as Dear Customer which is a euphemism for F-you.
I want my $ back
3 items:
CA$72.34
Order Time:
Jan 9,2024
Order ID:
PO**************560
Tip for consumers:
They sent the wrong order. Customer Service sucks. They process your order and take your money and then expect pictures to prove that the warehouse messed up.
Are they all Bots?
Products used:
N/A
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 27, 2024
Hello Cynthia, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I order several items they sent someone else stuff try to contact customer support told me they would review my complaint get back to me in 24 hours then just cut off the chat with me and wouldn't respond I want my items or my money back period don't trust this site
Date of experience: December 12, 2022
Hello Deneace, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
Very poor quality goods and when you send them back they deduct everything, so called discounts, coupons etc, so you basically send them back all the items you had paid for and cost you this way whatever it was worth! So they either way make money on you! And delivery late and when you no longer needed it they still refund just a fraction of the amount! Never order from them again and wont recommend it
Date of experience: December 12, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Clothing was very poor quality. Didn't look at all like advertised. Every item I got I hated. I ordered jackets a purse and multiple outfits for my childern and all of it was ugly and very thin. The colors were dull as well.
Date of experience: December 29, 2023
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
Customer service was a joke at best. They say that if a package was not delivered to contact the shipping service. Not a good idea unless you want to be told to contact temu. Products were never received and no reship or refund was offered. Basically said I'm out of luck. I'm taking my business elsewhere from now on.
Products used:
None were received so none are usable.
Date of experience: December 6, 2023
Hello William, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
You get what you pay for! The quality of most items - very poor. So if you're willing to accept that you are NOT going to be receiving anything that's worthy of a bargain steal then go for it. It's a sad state of affairs at TEMU. Between their constant promotional messages/emails, lack of customer service, sub par items and difficult returns, I'm taking my money elsewhere!
Poor business operations, I don't see TEMU sticking around for too long!
Date of experience: December 27, 2023
Hello Sanya, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
All products come in damaged packages. The products are cheaply made. They're no different than Wish. One thing I will give them, is most of the time it's free shipping. They cater to mostly new customers.
Tip for consumers:
It states the package came from California. Don’t understand why it looks like it came from overseas.
Products used:
Dispose of most products, due to cheaply made. Kept the air pods and iPhone chargers. Haven’t tested them yet.
Date of experience: August 20, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered 15 items from Temu. Some of Prices when ordering increased when I added to my basket. They are sly how they do this like advertising a low price but if you choose a different colour the price doubles. Delivery was on time in shabby packaging. The goods ordered were of low quality but then I did get what I paid for. Half of the items not fit for use. Example sticky back pads only stuck for a day then fell off. My biggest complaint is since I download the app I have received 118 emails, scam, and selling disgusting items. I've Ed never received emails like this before using Temu as I try to be really careful online. I will be deleting the app of course. Be wary if you use Temu
Products used:
Dog toy
Date of experience: November 28, 2023
Hello Vivien, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Shipping is relatively fast and if it's slow, you get money back! Reliable return policy. Pretty everything is on this site. Save big money! I have purchased clothing, small kitchen appliance home decorations, gifts. Excellent site.
Date of experience: September 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is designed to scam you with hopes of getting good deals or free items but in reality you get $#*! products and waist time trying to get a promotion you never get. Don't repeat my mistakes and don't waste your time or bother using Temu just a $#*! version of Amazon that's all.
Tip for consumers:
Scammers site don't waste your time
Products used:
None quality is crap
Date of experience: January 20, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
It is very disappointing of receiving damages items and missing pieces from the package. I have contacted with the customer service but they say that they cannot offer any refund. It's really impressive to buy bad products.
Date of experience: July 21, 2023
Hello Hello H., thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
-Definitely poorly made... CHEAP materials used. Hammock- cotton yarn is hardly more than thread. You can see through. Size is not as described (29"×72").
-Light- on/off switch sticks; does not work properly.
-The beads are cheap enough I won't judge. My granddaughters will like them.
Date of experience: June 23, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team