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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
So, my first ordering after I saw the heap on tv. I'm about to move so I'll give it a try. I ordered 3 things but, 1 saw I got 2 of something when I just needed 1. I can custom service. Give them the confirmation number that I got in my email. For over 20 minutes. I heard they couldn't find it because of my phone number. When I asked to cancel the order that BASTARD TOLD ME YHE BANK HAS NOTHING TO WITH IT? JUST HOLD ON?!
$#*! YOU RIP OFF BULL$#*! AND MOST OF UOUR GOOD REVIEWS ARE LIES!
Products used:
NOTHING!!!!!
Date of experience: August 25, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Bought this moon lamp because I kept seeing it pop up everywhere on Tiktok and I wasn't even surprised that Temu had it because Temu always has everything I need:> It got delivered today and I love it sm D: like it works super well and its beautiful and my room looks super cool and aesthetic now. Am contemplating if I should also find some fairy lights…we know where I'll be looking for that hehe ;)
Products used:
desk lamp
Date of experience: March 16, 2023
Hello Trevor, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
THREE CHARGES ON MY ACCOUNT FOR THINGS NOT ORDERED AND NOT RECEIVED. I HAVE TRIED TO FIND YOU WHAT THE WERE. THE "ESCALAGE"
INFOROMATION AND YET RECEIVE NOTHING! THE LAST GUY SAID MONEY WOULD BE IN MY ACCOUNT IN THE NEXT FEW MINUTES.
I AM A CONSUMER ADVOCATE AND RARELY ENCOUNTER ANYTHING LIKE THIS.
WHEN YOU GIVE HIM YOUR CREDIT CARD YOU EXPECT THEM TO BE HONEST.WHEN I RETURN THINGS TO THEM I EXPECT THEM TO SAY THEY RECEIVED ALL OF THE ESPECIALLY WHEN THEY WERE IN THE SAME BOX.! THEY HAVE "ESCALATED" THIS 4 TIMES NOW.I cannot get anything to load for photos and the last P.O. IS **************588.WOULD NOT ENTER. ICAN SEND TO AN ADDRESS if you want to give me an address
Tip for consumers:
Hard to put in an order period! Everything keep changing
Products used:
EarPods,lipstick, eyebrow pencils
Date of experience: June 7, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Items supplied are of very cheap quality and fragile. Not worth buying things from Temu.
I wanted to buy shoes but looking at the material i received NO WAY again TEMU.
Date of experience: October 31, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The bodycrossbag order didn't have a strap.what do I suppose to do with that. Besides my order was 3 days late you supposeto give me a $5 credit keep it i will never order again.
Tip for consumers:
No
Date of experience: February 7, 2024
Hello Barbara, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Recieved the orders 3 days ago.Our maltipoo was playing the toy as I taking out some items from the bag and the EYE WAS A METAL SCREW AND IT FELL OFF FROM THE DOG'S MOUTH.
THE HARNESS GOT STUCK ON THE DOGS CHEST THAT I HAD TO CUT IT WITH SCISSORS. Basically, most of the items that I ordered went to the garbage.
Date of experience: April 7, 2023
Hello Charlotte, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I made several purchases and my experience was very good so I continued to buy from Temu however, my last experience was the worst. I ordered a wig for $74 with a discount, then reordered at $80 with a discount twice. Now it's $90. Each time the order was canceled by Temu with no explanation. It still shows 14 in stock. I've contacted Temu several times via chat and phone call with a promise to get back with me. A month later and still nothing. The money was refunded each time but if the item is available that should be stated. Kima Hair is the seller and no way to contact them. Customer service is HORRIBLE. Be careful if the items is something you really want.
Date of experience: December 26, 2022
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
THIS COMPANY IS A SCAM AND ILLEGALLY USES OTGER COMPANIES TO SEEM LIKE THEY ARE LINK TO YOURS. ESPECIALLY IF YOU HAVE HIGH RATINGS. THE OWNER IS FRUAD AND A COWARD AND SHOULD BE SURD BUT CANT FIND ANYONE THAT ACTUALLY OWNS THE COMPANY. HMMM. I WONDER WHY.
BUYER BEWARE!
Tip for consumers:
Scammers suck
Products used:
My soul
Date of experience: November 3, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Twice I have ordered from TEMU. Free shipping with a minimum order. Seperate returns result in employees lying and saying they did not return items. I have proof I did. Customer service is mostly AI-based. It is frustrating when you chat with a machine to get a problem solved. It is called Artificial Intelligence for a reason. Rarely do you chat with a human, when you do they are equally unhelpful they also seem like they are AI. I think that is their protocol to frustrate customers into not wanting to go through the hassle of returning their junk products. I was told for the second time I returned 2 items they only received one item. I was told the second item was lost in the warehouse so quality control could not verify QC. Rather than refund me my money for both items since TEMU lost my return item in THEIR warehouse they refused to refund me my money for THEM losing my return item in THEIR warehouse. Also, Beware 60% of TEMUs' items are poor quality even for Chinese-made products. Shipping takes a long time. I guess I am used to Amazon quality, top-notch customer service, and QUICK shipping. There is some value in shopping TEMU, but there are also a lot of returns for inaccurate item descriptions. Broken items, wrong items and cheap crap.
Tip for consumers:
In their return process, TEMU commits fraud on their customers. Their employees lie and steal customer's returns. Chatting with an intelligent human is VERY DIFFICULT. It is mostly "Canned/Scripted" responses or "Artificial Intelligence" responses.
Products used:
cleaning gloves. metal cleaning scrubber and plastic mouse traps. So many products are returned for inaccurate item description and are fall apart cheap
Date of experience: September 18, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Complete Christmas 2022 orders
I ordered from Temu for all my Christmas presents for 2022. I am so grateful for them. I was able to give my family a beautiful Christmas with alot of beautiful presents from Temu. They also gave free shipping during the holidays to help those who do not have alot to spend able to accommodate their children's wish lists. I was impressed with each item. Everything is well made. I'm not sure what others experienced and why they are unhappy. I did business with Temu during the busiest time of year and I was pleased over and over again. Thank you Temu. I love you!
Date of experience: December 01,2022
Tip for consumers:
This is a great site for everyone! They occasionally offer free shipping take advantage of that however their shipping is only at a minimal cost. This site is phenomenal!
Products used:
Everything from home decor mens and women's clothing kitchen accessories crafting supplies
Date of experience: December 10, 2022
Hello Lori, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
It's about time that a business ( brick and mortar or online) offers thousands of products the are actually "affordable" to the people that are suffering the most through, pandemics, out of control inflation, political failures immigration situations and the list goes on and on and on and on. These people are called the "Middle Class". Hopefully, they will not slide from the "middle class to the last class.". As far as I can tell, Temu is going in the right direction in this segment of American Business. In the inevitable end, either the other retailers will fall in line behind them, clone them and do it sincerely or face the same fate as Toys are Us, Kmart, Sears and that list goes on and on. I, myself, am a former retail owner of a group of Hallmark stores. Sold out and followed my basic instincts to do business (service businesses) that the majority of my clients would be able to afford. As wonderful as Hallmark products were, they were becoming "unaffordable" to a large percentage of my customers. Jump ahead 40 years to today June 8,2023, and where do you find Hallmark Cards being sold? Thousand and thousands are being bought at stores like Dollar Tree. The prices are 2 for a dollar or 1 for a dollar. It's like "they" say……. The proof is in the pudding! Good luck and good fortune to
Temu.
Date of experience: June 8, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
The way the games are designed on Temu are set up in a way in which you can never win. TRUST ME. NEVER. You'll get so close, but they cut the awarded points down every time you earn. Waste of time.
Date of experience: January 11, 2024
Hello Kimberly, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
BEWARE! TEMU is like WISH. It's a scam. You can not "win" anything free from them. ESPECIALLY on the game FISHLAND. Closer you get to the amount to win they throttle the amount you earn as well as cut back the amount of food you can feed the fish! It's deceptive, bait and switch, dishonest! And orders come from CHINA, Therefore impossible to receive within the 7 days they claim. They'll blame airlines for canceled flights. DO NOT WASTE YOUR TIME and MONEY!
Tip for consumers:
BEWARE!! TEMU is like WISH. It's a scam. You can not "win" anything free from them. ESPECIALLY on the game FISHLAND. Closer you get to the amount to win they throttle the amount you earn as well as cut back the amount of food you can feed the fish! It's deceptive, bait and switch, dishonest! And orders come from CHINA, Therefore impossible to receive within the 7 days they claim. They'll blame airlines for canceled flights. DO NOT WASTE YOUR TIME and MONEY!
Products used:
NONE
Date of experience: June 28, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
As in other reviews, the first 2 orders arrived very quickly, in about a week.
I placed 4 more orders, the first of which was placed on the 9th of October, but still 10 days later the order has not been dispatched.
Interestingly, the second and third orders were also placed on October 11th and 13th, but the orders are not being shipped.
The reason is probably one of two things.
Either the seller didn't timely update their inventory, or only offered fast order fulfillment to new members to keep them hooked.
For the first problem, TEMU needs to tell the customer which product is delaying delivery.
They should give their customers the choice of whether to issue a partial refund to expedite delivery.
Waiting 10 days doesn't make sense. That's a processing level far behind Aliexpress.
The problem is that all 3 orders are being delayed.
I'm sure the last order, the 4th order, will also be delayed for quite a while.
In that sense, I doubt that they provide fast shipping only to new customers.
I will cancel all orders worth $250 if they are not shipped in 5 days because I have a trip planned in 2 weeks.
Tip for consumers:
As in other reviews, the first order was shipped quickly. Subsequent orders require a very long period of patience with the phrase (Sorry! Your package has not been shipped yet, because the dispatching item(s) took longer than estimated. We are trying our best to hurry up),
Customer service is not helpful. They give a $5 credit, but I don't think that outweighs the long-term delivery times.
Products used:
Toy Bricks Models, Wooden 3D jigsaw Models, Metal 3D Models
Date of experience: March 19, 2023
Hello Joseph, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I ordered product from Temu. Never got delivered although I got notices for 7 days in a row that my order was out for delivery. This is as scam and I will never order from them again.
Tip for consumers:
Do yourself a favor and never order from Temu.
Products used:
Never received anything.
Date of experience: July 13, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I will never order anything from Temu again the orders I received were incomplete and the items I did not get were replaced with other cheap items I had ordered where I would get two or three of them instead of the oneS I ordered. The order numbers are PO **************179 /PO**************179/ PO**************179...
Tip for consumers:
How poorly they kept you notified on unavailable items
Products used:
So far none
Date of experience: June 9, 2023
Hello Linda, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com). Best wishes, Temu team
I put a order in for my kids school stuff and my other was canceled due to suspension activities I sent in the documents they required to verify that it was and they still canceled but made it seem like for days that my order went though and they got the documents NEVER AGAIN!
Date of experience: August 15, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I kinda like using the e-wallet thing more than actual credit cards but I hated that I always had to have a card for whenever I wanted to buy smth online but that's what made Temu IT for me! Apple Pay, PayPal AND Google Pay? Temu got me covered hahahahah I linked Temu to my PayPal and my charges come in instantly! Great for buying supplies for my small business btw!
Products used:
Lightning cable, Vr accesories
Date of experience: February 6, 2023
Hello Doug, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Temu products are good, it's the delivery service that sucks! When it's OUT FOR DELIVERY, U STILL WAIT ALLDAY IF IT COMES! I LIVE IN A APARTMENT BUILDING, UNITED DELIVERY SERVICE DIDNT NOTIFY ME, SPEEDX EITHER, I LOST MY PACKAGES!
Tip for consumers:
Date and time it will be delivered
Products used:
None, no notification from delivery person
Date of experience: May 31, 2023
Hello Cathy, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team
Thank you very much for the order!💓
I am very happy because the items are exactly as in the pictures.
The quality of the products is very good and I am already preparing a new order.
Thank you, Temu💕
Products used:
Dresses , makeup products , shoes
Date of experience: January 16, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I don't know if was the shipping company (laser jet) or Temu but i not received my delivery. And I still waiting the answer of them. So i was scammed. Don't buy anything with them.
Date of experience: June 4, 2023
Hello Samuel, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, so we can help you resolve your issue. Best wishes, Temu team
I love all of the bargain craft supplies I order from Temu! I do kid's craft classes and often make jewelry. The charms are adorable and kids love them! Their air dry clay is awesome and reasonable!
Tip for consumers:
Cute products, but be sure to oder way ahead of time! Itrems take awhile to arrive
Products used:
Jewelry charms, air dry clay, fairy garden supplies, doll t-shirts
Date of experience: March 19, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have been ordering from Temu since the very beginning and I have no compaints yet. 90% of everything I have ordered has been good quality, with the exception of a few that were very inexpensive and I didn't expect great quality. Any and every thing I've had a problem with I send back and receive a refund right away. I order so much that I just leave it as a credit now to make it easier. I have ordered some of the cutest clothes from them and I'm normally a Macy's/Kohl's girl. For the price the quality is very good. Their styles are fashionable; sometimes I have a problem with the sizes, but that is my fault sometimes. I will continue to order from them until the customer service is no longer good. I find a lot of really useful items that I never knew existed.:-) Anyway, it's an A+ from me. I don't know what people want when the price is good, free shipping and quick refunds. They have been most honest with me. I'm sorry I can't upload any pictures, etc. I'm not very computer literate.:-)
Tip for consumers:
I just don't know how to upload my proof of purchase to verify my purchase, but I have placed several mostly large orders since the beginning.
Products used:
Clothing, kitchen items, misc items, and lots of odd and ends!
Date of experience: August 8, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought some stuff and was able to get a coupon (because of the amount of my order). But, to get the coupon, I would have to buy again for a minimim of $$$. SCAM on this part
Date of experience: April 23, 2023
Hello Pascal, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best, Temu Team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team