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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Disclaimer: This review has nothing to do with the order # listed, I was not able to leave a review unless I put in an order number. I was happy with the things I ordered. This is only about the SCAM free item promo.
Don't waste your time trying to get the"free" items, you will never get them. You have to harrass people to download the app which gives you points toward your "free" items. But when you need just one more referral to accept your invitation, suddenly, that persons referral won't go thru to your account. Then your time is up, and you lose everything you picked out. And no, you are not allowed to pay the difference. Even if that difference is only 50 cents. That's where I'm at now, one more new user referral and I would have gotten my free items. Nope, that new user was never credited to my account. So I lose all my items. Ive tried this "free item" thing twice now, both times i need just one more new user referral to get the items, but nope, those new referrals were never credited to me. Temu, fool me once, shame on you, fool me twice, shame on me.
I got fooled twice. I won't be doing it again. What a scam.
Tip for consumers:
Good products good prices, but Temu needs to quit fooling people into believing they can get "free" items. You have to jump through a million hoops, then when you are 50 cents away from getting your "free" items, suddenly, new referrals that accept my invitation do not get credited to my account. Scam.
Products used:
All that I ordered
Date of experience: August 22, 2023
DO NOT USE THIS SITE. THEY STEAL CREDIT CARD INFO.
After already charging my card, I could see the charge on my Wells Fargo account, these crooks try to get you to send them a statement. I actually did send them a statement with my financial info redacted and they wanted more. I tried working with them but they insist on recieving a statement with personal financial info on it. I hope the authorites take them down soon before more people are hurt. I intend to report them to several federal and state agencies.
Date of experience: November 10, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Placed an order in Feb 2023. Temu uses SpeedX delivery. Wrong package with someone elses name and address was delivered. I opened package and to my suprise it was a cheap china par of Nike knock off soccer shoes and a drum pad. Address was a town 25 miles away with a total different address. Called Temu customer service and chatted online. They apologize and stated my package is still on its way. 5 days later received a notice my package was delivered 5 days ago. Yes a package was delivered 5 days ago but it was the wrong package. Called TEMU again. They stated sorry and they issued me a refund and told me to order again. They did not even offer to resend my shipment which was suppose to be 50% off. When I asked where they were located they stated in Connecticut but they sounded very chinese. Seems clear to me this is another attempt for China to sell products to the USA and ship directly from China to avoid all the tarrifs and issues of trade between the USA and China. I will not be ordering any items from this company again and will be deleting my account. I know this company ran a 30 second commercial during the 2023 SuperBowl but I think they are very shady and deliver cheap quality products.
Tip for consumers:
Stay away. Cheap China products shipped direct from China to avoid tarrifs and USA policies.
Products used:
None
Date of experience: March 5, 2023
Hello Eric, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
I returned an item but they said we didn't receive it and they didn't refund me.
I contacted for a week but they said wait wait.
They stole my time and money
Be carful
Products used:
Dress
Date of experience: October 13, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am very pleased with Temu. I have purchased 188 items since Dec. 3rd with 8 orders. My first order was before Christmas and because I figured this was coming out of China I didnt expect it by Christmas. It came by the 17th. I have purchased mainly inexpensive stuff. Socks, artificial floral, hair pieces and accessories,Christmas stocking stuffers, household items, and some clothes and shoes. I was hesitant with my first order because I had never heard of them, but they had a Christmas projector light that I wanted for a good price, so I took the chance. I'm really glad I did. They can have really great prices, the shipping has been like any other store and I've been really happy with my purchases. You really need to READ the description. Sizes are in cm most of the time and not in inches so again READ the description. The clothes are probably out of China and run small. I'm 5'2" and 150 and bought a dress in xxl and it was still a little tight, but it really is pretty. I've bought a couple pairs of shoes and they run true. You should read the item reviews, some will have photos and you get get a better idea about what you're buying. I've been given 2 promo credits and received both with no problems. I have had no problems with Temu, I have been a little disappointed with some items, but it's because I didn't READ the description. Their artificial floral stuff is amazing, very realistic. Go ahead and try it, I don't think you'll be disappointed
Tip for consumers:
Read the description, measures in cm first, check for similar items-price might be better.
Products used:
Shoes, socks, household items, hair pieces and accessories, artificial nails and accessories, artificial floral, party accessories, jewelry and many others.
Date of experience: February 27, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Use this coupon code for major discounts there also!
https://temu.to/m/u5z059m0aai
Everything was shipped to me sage and secure as well! Thanks temu!
Tip for consumers:
Thanks
Products used:
Mask sweat shirts for cheap watch and more. Gifts for my wife! Ty
Date of experience: December 2, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
My order was made September 4th 2023 for about $260. The email notification stated delivery will be between 10th - 18th. The last email update I got was on September 6th 2023.
The tracking confirmed my package was out for delivery, no package delivered up till the 18th. No email update was provided. My cell phone number they collected but apparently was of no use to notify me either.
I had to go on the website to find out my package was returned because of "wrong" address. The address I provided was the right one. However, a refund was offered. It was stated that it might take up to 30 days to get it reflected on my account, with a caveat that the amount might change for reasons I don't remember. I have the refund already.
The experience was very frustrating, especially because there was absolutely no communication until I dug further on my own.
To think that Temu is still bringing up advertisements on my phone and computer wanting me to shop for some more items makes me wonder how they are going to deliver those item when I have the same address they could not locate before.
It also seems to me that Temu is very obsessed with 5-star reviews, cos that's all you see on their site. The site does not provide the opportunity to leave honest views about customer experience. No system is provided to provide a resolution to complaints instead your message is with a chat bot that provides generic responses, not specific to your need.
Date of experience: September 22, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Cheap stuff but quality sometimes is a pleasant surprise.
Please~I am trying to get my favorite item for free. Can you help me?
https://temu.com/s/fTzgdVVUSqikL
Date of experience: July 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I like shopping on this web site. They have a very good return policy and their shipping is fast. I haven't been disappointed yet.
Products used:
A wide variety. clothes, shoes, mixer, and other things
Date of experience: August 11, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Unresponsive customer service, put me on hold for more than half an hour hoping I give up on my complaint, and received no help at all.
Tip for consumers:
Lousy customer service
Products used:
none
Date of experience: August 12, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Really cheap and not durable. There are very few art pieces such as lighting that are good. But mostly, it's a water off money.
Date of experience: June 18, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I placed several orders in the past. Relatively fast shipping from China 5~10 days. I am happy with all my purchases so far.
Products used:
glasses. tools.
Date of experience: March 27, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Drill taps and bolt removers not strong enough. Volt meters I purchased had short leads and no instructions. Should have spent more.
Tip for consumers:
If it's too inexpensive then think about it.
Products used:
The meters will be used. Wires short!
Date of experience: March 10, 2023
Hello Ken, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
First shipment they sent me a bunch of junk products with bad quality and false advertising, like the product will say wool but when you got it it is polyester! Or say it is cotton, but when you get it it's polyester!
They give you coupons, but it expires in a few hours.
They also kept on canceling my orders that used the coupons, so the coupons expired without been used. I asked customer service why they canceled my orders, they would claim it is for your security protection but I feel that is a complete lie. They want my utility bills, proof of residence, and credit card statemets to restore the order, but when I gave it to them, they kept my orders as canceled without telling me why. It's been a month since they cancelled my orders, and they kept ignoring me or playing games with me. But they didn't refund all my money for every order they cancelled. So they took my money and wasted a month of my time. I think they just want to collect money, expires any coupons you have, raise the prices, and cheat you.
Temu promise you free gifts when you invite enough friends to download the app, but the counter resets so fast and many people said they never got the gift.
I feel they are just a bunch of scam artists that cheats you left and right.
Date of experience: January 12, 2023
Hello JH, we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). As for the canceled orders, we have detected unusual activities on your account. To protect your account safety, our system temporarily froze the account, canceled and fully refunded the orders. Please verify your payment information within 72 hours to complete your order with the “Appeal” button in your order page. If you need further assistance on return/refund or coupon status or referral programs, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I did not receive my order from Temu and when I reached out to them about it they stated that according to the terms and conditions I agreed to when I signed up, they are not responsible for items once they are shipped! That is insane and terrible service! I paid for it and THEY chose the shipping company. If there is an issue with delivery it is up to them to work it out with their delivery company - not to just tell me that they aren't responsible and that they are "sorry'! I paid for my merchandise and am therefore entitled to it! Now I need to do a charge back on my credit card just to get my money back! All I asked was for them to reship my order as I want it. This is cut and paste what they said to me:
I regret to inform you that we are unable to offer a refund or resend the missing package since the logistic record indicates that the package was delivered to the address consistent with the shipping information.
In accordance with Section 11.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at https://www.temu.com/terms-of-use.html.
In light of the above, we recommend checking your mailbox, around your house, and other potential locations for the package.
Thank you for your understanding.
Tip for consumers:
Do Not buy from this company as they have no customer service ability! They just tell you they aren't responsible for lost orders and that the risk is on you as a buyer! Most people would read all details of their terms and conditions so probably don't even know this! Buy from a different company like Ali Express or Amazon!
Products used:
Bed sheets that never arrived
Date of experience: August 19, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Their tracking says USPS picked up package. USPS has not scanned or received this package. You can't get through to customer service to request reshipment or refund.
Date of experience: May 17, 2023
Hello Rosa, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
I decided to give this site a try and that was a big mistake! I made a big order but only 2 things made it. After 13 days of getting a message preparing to ship, I then got a message that said they sold out of %90 of my items and were issuing a refund( which they did) the rest of the order still didn't leave after 17 days (still preparing to ship) so I just canceled it while I could still get my money back with no problem. This company jumped out too fast and wasn't ready at all, it's unorganized, customer service just repeats your question than gives you a generic answer that doesn't help, HUGE INVENTORY PROBLEMS-HUGE STAFFING PROBLEMS and this was my first order ever with them- A few things I ordered from amazon instead and just gave up on temu completely. Pay attention to how many reviews here state " I NEVER RECIEVED MY ITEMS"
Tip for consumers:
You might get your stuff after 5 weeks or not at all -who knows it's anybody's guess?!?!
Products used:
2 lighters
Date of experience: March 13, 2023
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
Bold SCAM! Never again! Bracelet with allegedly real stone beads turned out to be real plastic.Was an online purchase in Czech Republic
Tip for consumers:
Yes
Products used:
Nothing,bracelet is worthless
Date of experience: March 6, 2024
Hello Stephan, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos ((https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I don't need five emails a day telling me where my packages I only wanna know when it's been delivered
Tip for consumers:
Mostly everything is good except for shipping time
Products used:
Different kinds
Date of experience: March 23, 2023
Hello Sandy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Coco
The quality of product makes me disappointed. Scratched on every pieces.The shoes shelf is not matched with the picture too
Products used:
None!
Date of experience: June 10, 2023
Hello Edmond, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It's a cheap product! We really don't get good deal because products is a very bad quality.
Save your pennies!
Products used:
Organizer , and Hanging stuff for doors
Date of experience: August 23, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was looking around in the temu-app and suddenly i got a pop-up with an offer "shop for 200NOK and get a cupon of 1000NOK!", so i bought some stuff for 218NOK, and after i did, i got 3 cupons that i had to shop for thousands of NOK to use, and they didnt inform about this before i placed an order of 218NOK. Just scammers all over the place! Never shop at temu! You'll get scammed
Date of experience: April 12, 2024
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your concerns, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu Team
I had read the bad reviews, and then there were a few good ones. So I looked and found so many reasonable priced items that I figured why the hell I will try them. My main items purchased were hair clips and dog clothes. The dog clothes were some of the exact ones on ebay and soo soo very much cheaper. One of the dog clothes I had just ordered from a lady on ebay and it arrived and was absolutely adorable. So when I found the exact picture of the item I had just bought for 11.00 and Temu had it for 1.88 I thought why not order more dog items and see. So I did and I am so very happy I did. I got 7 outfits for what would have cost me 70.00 or more on ebay or amazon. I paid 12.00. The hair clips are the big claw ones that you get at Walmart for 7 or 8 dollars. I gave 88 cents. Yes 88 cents. Some were in the dollar range. But they are well made and heavy claw clips. So I would say why not try a few of their items. I did and am happy I did. I can save so much money. You may wait a week or two for delivery but to save this much I will plan ahead for when I need the items and get them early. Until I have a bad experience which I don't really see happening as they update you daily of the progress of the shipment including when the items are on their flight to the US and then on to Jamica NY to the customs facility to then be transferred to USPS for delivery.Please try this. I did not do it on their app, I did it on the computer and have had no problems.
Products used:
hair clips and dog clothes
Date of experience: April 21, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I live in WISCON and i got a notification that MY ORDER that i paid for was DELIVERED in MISSION TEXAS thats not even close to where i live and i dont really care that it was delivered somewhere else because it was just 10$ but im wondering if im going to get a refund or if ill get my order SOON my adress is (600 Tower Rd,*******, Waupaca,Wisconsin)
Date of experience: June 23, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
Sometimes the deliveries are on time but the rest of the time their warehouse doesn't bother to ship and after weeks of waiting and contacting their so-called "customer service" they stall can't be bothered to stick your purchase in the mail. Yeah they offer a 5.00 credit for late delivery but what good is that if your item is never shipped and you are so tired of the bad service you will never buy from them again?... My rating is DO NOT BUY FROM THEM NO MATTER HOW GOOD THE DEAL SEEMS!
Tip for consumers:
DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THIS SITE.
Products used:
I can't use products they never bothered to ship...
Date of experience: December 22, 2022
Hello Randall, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team