Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
When I received my parcel it's open from one side and items missing but temu not refund me for missing items and said ur parcel delivered fine and where's house said they se d everything even I send them all evidence and screenshot from my phone when I take photo it's timing and date shown on it when I recieved parcel it's ripped from other side which I notice when I put it on sofa then I take photo first and i contact them but they not take serious notice and even not resend me missing items or refund me
Rest items is damage, no longer needed or don't like and coat size big which I return and hair ties and they refund for that and said what h don't like donate it etc
But for missing items they done nothing just apologise for it and denied for refund
Date of experience: October 21, 2023
I bought only 13 dollars worth of stuff from them but it was for mother's day and I kept getting the updated delivery progress emails but today's said it was delivered at my mail box which it definitely was not I checked all day long & I have no neighbors so no1 took it. I've tried customer support but it wnt even work and so I tried contacting USPS which the tracking number worked at 1st & it also said it was delivered but then I couldn't get it to find it again so I could report it because it then said it doesn't exist now. So I can't even get it fixed and what's said is it was only 13 dollars! But the saddest part was it was for MOTHERS DAY!
Tip for consumers:
I wouldn't use this site
Products used:
None because I never received anything
Date of experience: May 9, 2023
Hello Candace, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. We have looked into your package status and can see that it was delivered. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you require any additional assistance, please message us on Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). We are eager to help you find a resolution. Best wishes, Temu team.
Purchased shoes for $30.57. Returned them. TEMU says I didn't return them even though I've provided UPS's Proof of Delivery (attached here). TEMU would not return my money so I filed dispute-of-charges with my bank. My bank made me whole.
TEMU, in their infinite wisdom, —- suspended my account citing, "I'm in a dispute with TEMU" (see attached notice and poor grammar). Ummmm, NO I'M NOT! My bank made me whole and provided a letter for TEMU indicating the dispute has been resolved. ***DON'T FORGET*** —- TEMU's warehouse in Rancho Cucamonga RECEIVED the shoes back -and when I called TEMU, they could see that the shoes were returned and passed "quality inspection" and they could not explain why I was being told the shoes weren't returned.
The emails "Katherine" (from the "back office") sends are dumber than stupid and absolutely unhelpful and insulting.
So, if you're reading this "Katherine", unfreeze my account. Or are you going to REPEAT your NONSENSE here that you email me?
Tip for consumers:
They stole $30.57 from me (and got the shoes back).
Products used:
Shoes
Date of experience: August 25, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have been ordering from temu for over a year, I placed an order on 3/8, I waiting 14 days and it never shipped, so I canceled and tried to order again, just for them shipping was delayed and they didn't know when it would be shipped, well I needed these things for a baby shower on 3/25 so I just wanted a refund so I could buy the items somewhere else, they refused only wanting to give me temu credit but they aren't shipping anything so it wouldn't do me any good so temu just lost a loyal customer.
Date of experience: March 19, 2023
Hello Nun, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
I am very pleased with the water hose and sprayer that I received for the price that I pay for it it's excellent value I am sending pictures how well it sprays for my garden
Tip for consumers:
No
Products used:
Water hose other small items
Date of experience: May 16, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Poor quality terrible service poor delivery if at all refunds are discounted buy else where their the worst
Date of experience: May 21, 2023
Hello Jason, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
Hey people out watch out for this guy's... See I did there game task it told me to invite 2 people and u will u complete the task so I did will I invite 30 of my friends and only one went through so that leave me with 29 of my friends the reason why they did not go through is because THEY WAS ASKING FOR THE CREDIT CARD they would not let them sing up with out there CREDIT card information first TO ME I THINK IT WAS A BIG SCAM THIS IS NOT THE FRIST TIME DOING TO ME AT ALL... So I lost my 150 cashapp and all my free stuff and they want to get me $ 10 and that it That crazy
Date of experience: September 22, 2023
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I ordered 6 BIG AMD TALL SHIRTS THAT TOOK 3 WEEKS TO ARRIVE AND THEY ARE NoT BIG AND TALL.ThEY R YOUTH SIZE.WASTE OF TIME AND MONEY! CHEAP MATERIAL,NOT EVEN WEARABLE!
Tip for consumers:
Don't DO IT.WASTE OF $
Products used:
None
Date of experience: March 20, 2023
Hello David, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you for your patience. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at help@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Coco
I've placed exactly three orders with Temu.com, all of which I placed on my computer, by typing the site name into the web address bar, and activating Rakuten cash back before adding items and purchasing. All three orders, I had to reach out multiple times to get my cash back. I reached out to Temu directly and they told me to reach out to Rakuten, which I have also done. I finally received cash back for 2 of the 3 orders, but I am still fighting for the cash back for my order placed on 10/14/2023, WEEKS ago. Several times, Rakuten has updated to state Temu has not provided cash back for the order. I've already notified Temu I will not shop with them anymore for this reason. Do not state you will provide cash back if you don't plan to honor that - keeping your word is a huge thing with me and I will not purchase repeatedly from a company that will not keep its word. I've unsubscribed from emails and texts and put in ANOTHER request with Rakuten to find out why I'm not getting cash back, but this site is a joke for that reason, which is sad because most of the items were actually ok, except the shoes were small in size and I'm not sure I will be able to wear them.
Tip for consumers:
Don't expect them to honor the Rakuten cash back without a fight.
Products used:
Pot/Pan organizer and ion diffuser
Date of experience: November 7, 2023
Hello Rachele, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I srsly ques why more people dont know abt temu bc its like a good deal after a good deal literally the entire time. You can get really good products on here, but just be warned that it can get addicting, stopping myself from buying things that DONT SPARK JOY
Date of experience: February 28, 2023
Hello Stephen, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Never AGAIN! Items was never delivery by the date, still waiting for. NEVER use this company. Love my Amazon Prime! BAD BAD BAD fake company
Tip for consumers:
Never was delivery
Products used:
$#*!s
Date of experience: May 29, 2024
Hello Ricardo, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I am very very disappointed in what I got yesterday. The earings have already broken. I couldn't use them onr single day. There is no option to write review in their app, under the product.
Date of experience: September 6, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I recieved a $100 discont coupon and a $25.00 coupon if I made a $50 purchase or more. My purchase was over the $50 mark and I WAS NOT DISCOUNTED EITHER THE $100 NOR THE $25 DISCOUNT. As of now don't fall for the coupon advertising, obviously it's no good, more of a fishing tool
Date of experience: June 23, 2023
Hello Mark, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I'm really excited about my order I just lost my smokers weight. Now I'm getting back to my goal weight which is 165 pounds.
Date of experience: September 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
First it was no Shimano. Seems like a cheap Chinese knock off. I wasn't expecting much for the price, but wasn't expecting trash. It almost fell apart just spooling it. The handle almost fell off.
Date of experience: August 29, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
1st order came in ORANGE PLASTIC BAGS W/ Nothing was true to size. Everything was 1 size smaller Not 1 item was wrapped for protection. THE OUTSIDE WAS MARKED "FRAGILE"...ARE YOU KIDDING ME? I TOOK PICTURES. 2ND ORANGE PLASTIC BAG, JUST AS BAD. Broken was eyeliner color blue--right in half & left in separate bag, which meant they knew it was broken. 3RD ORANGE PLASTIC BAG is missing a light. I only received 1 when I ordered 2.
The very 1st order I received came in a box that was used before, again, I took pictures of a box that said "Fragile" on it, & taped together.
Not happy at all.
Karen Gerstemeier
*******@yahoo.com
Date of experience: January 2, 2023
Hello Karen, thank you for your feedback and we are sorry about your experience. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. For the item that arrived damaged, Temu's Purchase Protection program offers full refunds (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you may choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. We are eager to help you resolve the issue soon. Best wishes, Coco
My package was shipped to an incorrect address on Temu, and I am unable to receive help from Temu
I was denied a reshipment and refund. I am still unable to receive my package
Tip for consumers:
the service is not so great
Products used:
School supplies, bottles, portable fans etc
Date of experience: August 19, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Do not buy from Temu!
I ordered 3 large size tops and got one
3xl, one 2xl and one with no size at all but looked like a 4 or 5xl!
No way could I wear any of these!
Very bad experience!
Date of experience: May 24, 2023
Hello Mary, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you. Best wishes, Temu team
Receiving 2 emails with different date that my package shows" your package arriving today" but there's none. Very disappointing.
Date of experience: January 27, 2024
Hello Ed, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
At least I don't have to wait till next year and I haven't even received it yet. I'll be back here if the product is garbage
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
My husband placed the order in temu two weeks ago, the order arrived in Dublin but the delivery people have not brought it even now. Deliveries lie that they were at our house but it's not true, I swear I didn't leave the house that day to pick up my order but I wasn't called I didn't receive a message I didn't receive anything at all at the end of the day a message was sent in which they said that we were not at home, but it is not true. On the application it shows that my package is in the driver's van but the person in charge of delivery does not bring it, my order is worth 100 euros and I don't know what I can do to get my money back. If someone can help me with an advice... conclusion: those from temu sent the package (nothing bad to say) but those who deliver it to the country are a real disaster. Although I heard from a lot of people that they don't order from this application because they don't receive their orders, I still took the risk and "took the stake", I want my money back and I don't know how I will get it back, I repeat those from I'm afraid they are not to blame but those responsible for the deliveries are a disaster in Dublin they are playing with our time and money
Tip for consumers:
The orders on Temu arrive in your city but the delivery people do no bring them
Products used:
Nothing coz i don’t receive my order
Date of experience: September 11, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have a HUGE problem with Tiktok, Shopify, and Instagram sellers puting HUGE markups on their stuff when Temu has them at like less than HALF THE PRICE of these sellers? Why would I pay so much just for drop shipped items when I can get the exact same ones on Temu for cents? I swear Temu really helped buyers find good stuff for less so I supppppper recommend them!
Tip for consumers:
Dont go for DROPSHIPPING JUST BUY DIRECT!
Products used:
earphone, shoes
Date of experience: February 10, 2023
Hello Jenny, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I shopped on this website a lot, I bought things for my family, and I used to really trust Temu, because not any bad things happned, and I have a very good history on the site. I asked for a simple explaination on a refound matter when I have delievered the refunded item back, and I have ask them wy, but they just told me the same thing and now it is been a week, im been played around for no reason, but they denied it, and charged the refunded amount back, I do not understand why the customer service in a matured website like this will make that happen. I am rully disapointed and feel quiet stupid of me of trusting this website.
Products used:
bags
Date of experience: January 12, 2024
Hello Sakura, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Don't use this site Don't get updates no tracking info asked for money back told I have to wait until when ever order comes yeah!@@
Date of experience: October 18, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the busy season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive (Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Excellent so glad I tried them out we also like shein both are pretty similar but the cloths seam better on Temu so far
Products used:
Women's tops, shorts, kitchen utensils,
costume Jewelry, bags
Date of experience: June 30, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Madiha, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team