- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Temu has a rating of 2.0 stars from 1,721 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Cheap stuff but quality sometimes is a pleasant surprise.
Please~I am trying to get my favorite item for free. Can you help me?
https://temu.com/s/fTzgdVVUSqikL
Date of experience: July 4, 2023
I've placed exactly three orders with Temu.com, all of which I placed on my computer, by typing the site name into the web address bar, and activating Rakuten cash back before adding items and purchasing. All three orders, I had to reach out multiple times to get my cash back. I reached out to Temu directly and they told me to reach out to Rakuten, which I have also done. I finally received cash back for 2 of the 3 orders, but I am still fighting for the cash back for my order placed on 10/14/2023, WEEKS ago. Several times, Rakuten has updated to state Temu has not provided cash back for the order. I've already notified Temu I will not shop with them anymore for this reason. Do not state you will provide cash back if you don't plan to honor that - keeping your word is a huge thing with me and I will not purchase repeatedly from a company that will not keep its word. I've unsubscribed from emails and texts and put in ANOTHER request with Rakuten to find out why I'm not getting cash back, but this site is a joke for that reason, which is sad because most of the items were actually ok, except the shoes were small in size and I'm not sure I will be able to wear them.
Tip for consumers:
Don't expect them to honor the Rakuten cash back without a fight.
Products used:
Pot/Pan organizer and ion diffuser
Date of experience: November 7, 2023
Hello Rachele, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I did not receive my order from Temu and when I reached out to them about it they stated that according to the terms and conditions I agreed to when I signed up, they are not responsible for items once they are shipped! That is insane and terrible service! I paid for it and THEY chose the shipping company. If there is an issue with delivery it is up to them to work it out with their delivery company - not to just tell me that they aren't responsible and that they are "sorry'! I paid for my merchandise and am therefore entitled to it! Now I need to do a charge back on my credit card just to get my money back! All I asked was for them to reship my order as I want it. This is cut and paste what they said to me:
I regret to inform you that we are unable to offer a refund or resend the missing package since the logistic record indicates that the package was delivered to the address consistent with the shipping information.
In accordance with Section 11.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at https://www.temu.com/terms-of-use.html.
In light of the above, we recommend checking your mailbox, around your house, and other potential locations for the package.
Thank you for your understanding.
Tip for consumers:
Do Not buy from this company as they have no customer service ability! They just tell you they aren't responsible for lost orders and that the risk is on you as a buyer! Most people would read all details of their terms and conditions so probably don't even know this! Buy from a different company like Ali Express or Amazon!
Products used:
Bed sheets that never arrived
Date of experience: August 19, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Really cheap and not durable. There are very few art pieces such as lighting that are good. But mostly, it's a water off money.
Date of experience: June 18, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I placed several orders in the past. Relatively fast shipping from China 5~10 days. I am happy with all my purchases so far.
Products used:
glasses. tools.
Date of experience: March 27, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Drill taps and bolt removers not strong enough. Volt meters I purchased had short leads and no instructions. Should have spent more.
Tip for consumers:
If it's too inexpensive then think about it.
Products used:
The meters will be used. Wires short!
Date of experience: March 10, 2023
Hello Ken, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I just ordered on Dec. 18th. My order was "refunded" on Dec. 20th. Who knows how long that process will actually take before my credit card account is refunded? When I inquired with customer service why this would happen, I got zero real response. My chat experience started at 2:06 pm. I finally received communication from Darwin, offering to help at 2:35 pm. Whatever, it's days before Christmas, and they had a convenient queue countdown letting me know I started at 252 in the waiting line. I wasn't particularly in a hurry, so I waited it out. I asked Darwin why my order was refunded, and I got the same stock answer twice: "In order to protect the safety of your funds..." Listen, Darwin, I heard you the first time, and you still haven't actually told me why my order was refunded. PayPal was happy to pay it, as was American Express. So anyway, Darwin was no help. He told me he had informed a supervisor and ghosted me. The customer service did not get better from there. The "supervisor" responded two days later with the exact same non-response and ended the chat.
TLDR: You MIGHT be able to get a good deal from TEMU, but I would not count on actually receiving it or getting any actual customer assistance if you need it.
Tip for consumers:
Don't bother using this site if you want to receive your items ordered.
Products used:
None, as they did not arrive.
Date of experience: December 26, 2022
Hello Amber, thank you for your feedback! We are sorry for the inconvenience caused by your canceled orders. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. We might have detected unusual purchase activities or payment activities from your account. Therefore, to protect your safety, we temporarily froze the account. Please verify your payment information within 72 hours to complete your order with the “Appeal” button in your order page. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you wouldn't mind sending me an email with a screenshot of the transaction details to taylor.wu@temu.com, I would be happy to further investigate right away. Best wishes, Taylor
It's a cheap product! We really don't get good deal because products is a very bad quality.
Save your pennies!
Products used:
Organizer , and Hanging stuff for doors
Date of experience: August 23, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
First shipment they sent me a bunch of junk products with bad quality and false advertising, like the product will say wool but when you got it it is polyester! Or say it is cotton, but when you get it it's polyester!
They give you coupons, but it expires in a few hours.
They also kept on canceling my orders that used the coupons, so the coupons expired without been used. I asked customer service why they canceled my orders, they would claim it is for your security protection but I feel that is a complete lie. They want my utility bills, proof of residence, and credit card statemets to restore the order, but when I gave it to them, they kept my orders as canceled without telling me why. It's been a month since they cancelled my orders, and they kept ignoring me or playing games with me. But they didn't refund all my money for every order they cancelled. So they took my money and wasted a month of my time. I think they just want to collect money, expires any coupons you have, raise the prices, and cheat you.
Temu promise you free gifts when you invite enough friends to download the app, but the counter resets so fast and many people said they never got the gift.
I feel they are just a bunch of scam artists that cheats you left and right.
Date of experience: January 12, 2023
Hello JH, we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). As for the canceled orders, we have detected unusual activities on your account. To protect your account safety, our system temporarily froze the account, canceled and fully refunded the orders. Please verify your payment information within 72 hours to complete your order with the “Appeal” button in your order page. If you need further assistance on return/refund or coupon status or referral programs, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Their tracking says USPS picked up package. USPS has not scanned or received this package. You can't get through to customer service to request reshipment or refund.
Date of experience: May 17, 2023
Hello Rosa, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
The watch set got was junk, saddly disappointed the jewlery is stuff crap u could buy at dollar store
Tip for consumers:
Temu has some good products i got socks good quality but thier jewlery needs a up grade
Products used:
I kept the watch rest i donated to goodwill
Date of experience: January 9, 2024
Hello Jennifer, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I decided to give this site a try and that was a big mistake! I made a big order but only 2 things made it. After 13 days of getting a message preparing to ship, I then got a message that said they sold out of %90 of my items and were issuing a refund( which they did) the rest of the order still didn't leave after 17 days (still preparing to ship) so I just canceled it while I could still get my money back with no problem. This company jumped out too fast and wasn't ready at all, it's unorganized, customer service just repeats your question than gives you a generic answer that doesn't help, HUGE INVENTORY PROBLEMS-HUGE STAFFING PROBLEMS and this was my first order ever with them- A few things I ordered from amazon instead and just gave up on temu completely. Pay attention to how many reviews here state " I NEVER RECIEVED MY ITEMS"
Tip for consumers:
You might get your stuff after 5 weeks or not at all -who knows it's anybody's guess?!?!
Products used:
2 lighters
Date of experience: March 13, 2023
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
I don't need five emails a day telling me where my packages I only wanna know when it's been delivered
Tip for consumers:
Mostly everything is good except for shipping time
Products used:
Different kinds
Date of experience: March 23, 2023
Hello Sandy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Coco
The quality of product makes me disappointed. Scratched on every pieces.The shoes shelf is not matched with the picture too
Products used:
None!
Date of experience: June 10, 2023
Hello Edmond, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Less than 3 weeks after my 1st Temu order my credit card was used for multiple fraudulent transactions.
Date of experience: December 4, 2023
Hello, thank you for reaching out and we are sorry about your experience. Based on what you described, you have been the victim of identity theft. If someone stole your debit card information, we suggest that you contact your bank and report to the local police immediately. I encourage you to thoroughly examine all places, both online and offline, where your card information could be exposed. If someone used your card to make purchases on Temu, unfortunately, we are also a victim, not the perpetrator. We are investigating the allegation internally and will report to the police if we uncover anything suspicious. Please message us through Temu.com or Temu app live chat so that we can do everything we can to assist you or law enforcement to investigate and recover your loss. Thank you, Temu team
I had read the bad reviews, and then there were a few good ones. So I looked and found so many reasonable priced items that I figured why the hell I will try them. My main items purchased were hair clips and dog clothes. The dog clothes were some of the exact ones on ebay and soo soo very much cheaper. One of the dog clothes I had just ordered from a lady on ebay and it arrived and was absolutely adorable. So when I found the exact picture of the item I had just bought for 11.00 and Temu had it for 1.88 I thought why not order more dog items and see. So I did and I am so very happy I did. I got 7 outfits for what would have cost me 70.00 or more on ebay or amazon. I paid 12.00. The hair clips are the big claw ones that you get at Walmart for 7 or 8 dollars. I gave 88 cents. Yes 88 cents. Some were in the dollar range. But they are well made and heavy claw clips. So I would say why not try a few of their items. I did and am happy I did. I can save so much money. You may wait a week or two for delivery but to save this much I will plan ahead for when I need the items and get them early. Until I have a bad experience which I don't really see happening as they update you daily of the progress of the shipment including when the items are on their flight to the US and then on to Jamica NY to the customs facility to then be transferred to USPS for delivery.Please try this. I did not do it on their app, I did it on the computer and have had no problems.
Products used:
hair clips and dog clothes
Date of experience: April 21, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I live in WISCON and i got a notification that MY ORDER that i paid for was DELIVERED in MISSION TEXAS thats not even close to where i live and i dont really care that it was delivered somewhere else because it was just 10$ but im wondering if im going to get a refund or if ill get my order SOON my adress is (600 Tower Rd,*******, Waupaca,Wisconsin)
Date of experience: June 23, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
Received damaged packaging
They don't package properly like shein
How do they think we can give these as presents really dissapointed
Products used:
Non
Date of experience: November 12, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Purchased shoes for $30.57. Returned them. TEMU says I didn't return them even though I've provided UPS's Proof of Delivery (attached here). TEMU would not return my money so I filed dispute-of-charges with my bank. My bank made me whole.
TEMU, in their infinite wisdom, —- suspended my account citing, "I'm in a dispute with TEMU" (see attached notice and poor grammar). Ummmm, NO I'M NOT! My bank made me whole and provided a letter for TEMU indicating the dispute has been resolved. ***DON'T FORGET*** —- TEMU's warehouse in Rancho Cucamonga RECEIVED the shoes back -and when I called TEMU, they could see that the shoes were returned and passed "quality inspection" and they could not explain why I was being told the shoes weren't returned.
The emails "Katherine" (from the "back office") sends are dumber than stupid and absolutely unhelpful and insulting.
So, if you're reading this "Katherine", unfreeze my account. Or are you going to REPEAT your NONSENSE here that you email me?
Tip for consumers:
They stole $30.57 from me (and got the shoes back).
Products used:
Shoes
Date of experience: August 25, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had my first order and it all went well, the item description was accurate and the material expected, for shipping they used UNIUNI and it arrived in about 5 days after shipping. However, on the second order they used STRAIGHTSHIP and it appeared they "mislabeled the package as delivered", so it was stuck at the straightship warehouse. Upon contacting TEMU they assured me that the package will be delivered. On the last day of Temu appointed delivery, the package was magically "DELIVERED". However my phone never rang, and no picture of the delivery was available. Spoke to Temu and the item was reshipped on the 30th of December with STRAIGHTSHIP, package was not even delivered to the apartment but thrown in the lobby. Will not be using Temu again unless they change courier to another company that is not Straightship.
Tip for consumers:
Use SHEIN instead
Products used:
clothes
Date of experience: January 5, 2024
Hello Jose, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I bought only 13 dollars worth of stuff from them but it was for mother's day and I kept getting the updated delivery progress emails but today's said it was delivered at my mail box which it definitely was not I checked all day long & I have no neighbors so no1 took it. I've tried customer support but it wnt even work and so I tried contacting USPS which the tracking number worked at 1st & it also said it was delivered but then I couldn't get it to find it again so I could report it because it then said it doesn't exist now. So I can't even get it fixed and what's said is it was only 13 dollars! But the saddest part was it was for MOTHERS DAY!
Tip for consumers:
I wouldn't use this site
Products used:
None because I never received anything
Date of experience: May 9, 2023
Hello Candace, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. We have looked into your package status and can see that it was delivered. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you require any additional assistance, please message us on Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). We are eager to help you find a resolution. Best wishes, Temu team.
Hey people out watch out for this guy's... See I did there game task it told me to invite 2 people and u will u complete the task so I did will I invite 30 of my friends and only one went through so that leave me with 29 of my friends the reason why they did not go through is because THEY WAS ASKING FOR THE CREDIT CARD they would not let them sing up with out there CREDIT card information first TO ME I THINK IT WAS A BIG SCAM THIS IS NOT THE FRIST TIME DOING TO ME AT ALL... So I lost my 150 cashapp and all my free stuff and they want to get me $ 10 and that it That crazy
Date of experience: September 22, 2023
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I have been ordering from temu for over a year, I placed an order on 3/8, I waiting 14 days and it never shipped, so I canceled and tried to order again, just for them shipping was delayed and they didn't know when it would be shipped, well I needed these things for a baby shower on 3/25 so I just wanted a refund so I could buy the items somewhere else, they refused only wanting to give me temu credit but they aren't shipping anything so it wouldn't do me any good so temu just lost a loyal customer.
Date of experience: March 19, 2023
Hello Nun, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
I am very pleased with the water hose and sprayer that I received for the price that I pay for it it's excellent value I am sending pictures how well it sprays for my garden
Tip for consumers:
No
Products used:
Water hose other small items
Date of experience: May 16, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Poor quality terrible service poor delivery if at all refunds are discounted buy else where their the worst
Date of experience: May 21, 2023
Hello Jason, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team