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Temu has a rating of 2.0 stars from 1,721 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
On time delivery. Good products. Variety of items. Discounts all the time. Great deals. Very addictive!
Tip for consumers:
I highly recommend this site to EVERYONE!!
Products used:
I use this site all the time and there is just so much to see. This is a great place for any occasion!!
Date of experience: April 14, 2023
I gave low rating previously but they have come back and resolved the issue. Temu have been refunded.
Products used:
some
Date of experience: April 28, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have placed several orders from Temu. Very happy with my purchases. Orders usually arrive within 12 days.
Tip for consumers:
It’s a legit site. Delivery about 12 days; they have free delivery and make returns by reimbursing your card or credit your account for future purchases.
Products used:
Curtains shoes yard decor clothing decor home
Date of experience: June 21, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I received dresses that were too small and did everything I was told to do to return it but everyone was charging me for the return...USLESS to try to do a return
Products used:
Dress
Date of experience: May 8, 2023
Hello Dianne, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
If you order and you have a problem or question you will not get help they will repeat what you already know!
Date of experience: December 2, 2023
Hello Nicole, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've placed an order for filters twice and they have sent me the wrong filters twice. The site is a scam. Total crap. Our $150
Zero stars
Products used:
None Wrong filters on two orders
Date of experience: September 8, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Changed return policy, so now no longer worth it to shop here. Items are so ridiculously hit or miss, you need to return something pretty much every time you order. 50% if the stuff on here either arrives broken or is completely different than the photos you're shown.
They used to immediately refund you without needing to ship the item back, so it wasn't a big deal. But now they're requiring you send the item back before you can even get a refund!
I understand why as a company they'd do this, but ultimately it makes me never want to shop here again. Even if they "pay return postage" you still have to provide the boxes and packing yourself, so it COST MONEY to make a return. And then you have to wait weeks to ever get your money back. Also you have to take a trip to the post office which cost you gas money and takes time out of your day.
I've read about people sending things back here and it doesn't sound like a trustworthy process at all. You could end up with zero money back and no product, because they claim it "can't be scanned." Or even if it works out you'll be sitting around for at least a month to see your money again. Not worth it for the cheap stuff you get here. So you either have to roll the dice with their annoying return process or keep damaged and useless items and never get your money back.
Since they product quality is so inconsistent I'm not going to shop here when I have to go through all that and wait forever to get my money whenever something arrives damaged or different than the listing. Which is most of the time.
Used to be fine, now useless and will be deleting. Change the returns back to what they used to be and maybe I'll consider returning.
0/10
Tip for consumers:
Don't bother. 50% of what you buy is broken or nothing like the listing, and you'll be waiting weeks for your money back.
Date of experience: July 15, 2023
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
They won't connect me to a representative anymore. I've ordered a few times from TEMU and it was fine. Some items weren't like they were said to be, some were broken but I got a full refund. I even got some free items thanks to getting credit for late delivery and other stuff.
But the more I order the worst the costumer support. Recently I ordered for 90$+ and waited and waited. For more than 3 days the tracking status didn't update. When I went in the customer support chat, the bot said my last tracking update was from July 12th 3:06 AM, but on the tracking site it said July 11th 11:06 PM.
Since the damn bot wouldn't connect me to a living person and kept sending the same message over and over I sent a ticket. The response was unhelpful and just repeated the EXACT same thing the bot said except now it said July 11th 11:06 AM too.
I was pissed. Not only did the tracking updates suck and were incorrect, each day they'd tell me the estimated delivery would be today and then suddenly change it without any explanation to why it's been stuck on the same "in transit" status for DAYS.
I also subscribed to get tracking updates both by email and by message and I didn't even get a single one. Not even one.
I'm disappointed. I used to love Temu but after this, I don't think I'll be ordering again.
Tip for consumers:
Buy from Temu max 4 times. After that good luck doing everything yourself.
Products used:
None. They haven’t arrived yet.
Date of experience: July 17, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
They sell fake gold and silver. Packaging is horrible. No matter what it is, it comes in an orange bag covered with tape. Be careful.
Date of experience: July 5, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
So far I'm pleased with my purchase. Mine has been basically clothes and the fit is good and the outfits are ok.
Date of experience: August 27, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Very Bad Service, Its looks like a scam. When I buy a product my credit card charge 300£ but the product price is Only 124.99£..
Date of experience: May 6, 2023
Hello Zendex, thank you for your feedback and we are sorry that you are having trouble with your purchase. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at evelyn.yu@temu.com and I'll be happy to look into this for you right away. Best wishes, Evelyn
They claim that they deliver orders in few days but after 4 days, not even shipped out. There is no detailed tracking system in the app too.
Date of experience: March 16, 2023
Hello Khosrow, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
IT LEGIT BUY THE WOODEN MUSICBOX AND THE ROOM LIGHT PROJECTOR SETS AND YOU WON'T BE DISAPPOINTED! LEGIT LOVE IT AND LOVE THE AMBIEANCE THAT IT GIVES MY ROOM ESPECIALY WITH THE LIGHTS OFF LIKE IT AWHOLE NEW AESTHETIC I CAN GET INTO. IT GIVES STARRY NIGHT CAMPFIRE VIBES!
Products used:
cool stuff
Date of experience: April 3, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
In Temu there are many useful items for good prices. And they offer free shipping even for a small amount of purchase.
Date of experience: October 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Haven't received goods yet; am dubious about what (IF) I receive based on other reviews. I do have a problem with being told there is a tracking number, part of which they provide. However, when trying to track, the message is the carrier hasn't received the package yet, 6 days after order placed. Also noted the shipping point is only 75 miles away from me. Don't understand why so much time passes between order placement and shipment. Am guessing the distribution center might wait until they have a truckload to go to the carrier to save $. They also use an unreliable carrier in my area. All of this might explain why they give you a 2 week window to receive order. One of the TEMU responses to a customer indicated you can get a refund if the time span exceeds 15 days. Regret ordering anything from them; at least I didn't directly give them my card info but used Klarna (4 equal payments) instead that I've used before without incident. In the unlikely event I am thrilled with what I ordered, don't plan on ordering from them in the future.
Edited 12-6-2023. Turns out delivering carrier distribution point is 75 miles away but actual shipping point clearly is China as correspondence with them talks about waiting for a flight and then an update indicates arrival at an airport. To me, where they fall short is giving you a tracking number for the delivering carrier before they have the goods.
Have since received orders. Ordered 3 human apparel items, all size lg. Feel like Goldilocks...one too big, one too small, one just right. Material has that (what I call) China smell of cheap fabrics soaked in chemicals. Returned stuff not fitting; immediately washed the one that did. Dog sweaters appeared to be ok. Still don't plan on buying from them again just based on quality of goods, not a surprise actually.
Products used:
Purchased couple ladies outerwear and dog coats. Have not received items yet. Am in fact waiting for items to actually ship (from 75 miles away) 6+ days after order placement.
Date of experience: November 30, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
After all Temu put me thru, I submitted a detailed letter with proof to the State of California Consumer Protection Agency, showing there were indeed two packages and not 1 as Temu insisted over 8 times. I provided the UPS notification received with the weight, date & tracking number prepared the exact same time as the one package I did receive that only had 4/11 items ordered & weighed <1 lb. However Temu never sent my second package to UPS, even though TEMU prepared a label & notified UPS it would follow. Package weighed 4 lbs. All of the documentation with images I sent to CPA moved them to notify Temu. I also sent the same letter to Temu headquarters. After an internal investigation and prodding by the CPA, I received a detailed apology letter and full refund. I gv them 1 star still because I should not have had to FIGHT to make them do the right thing by refunding me. I forced their hand and it was extremely stressful and unnecessary & unfortunate bcuz I really liked shopping their site prior to this interaction.
Date of experience: October 27, 2023
Hello Lady, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
I've usually been a happy customer with Temu and their products, I've always received everything I ordered in a reasonable time, usually less than 10 days. My last order consisted of 11 items which cost me over $61 and I was excited about my pending delivery. Because the order was large I expected two packages but was notified there would only be 1 20" x 17" when it arrived I received a package 15" x 16" with only 4 of the 11 items. I got 2 rugs & 2 bathroom shelves. The bag could not hv fit any other items. I notified Temu of the 7 missing items and within 24 hours they informed me that the warehouse stated all my items were shipped in 1 bag and their records show delivered so my refund was denied. After referring I don't know how many people to this company I feel like a fool, I received $21 of the $61 and they hv refused to ship what was missing or refund me for what I didn't get. Until I get my money back there is no length I won't go to so ppl know it's possible to get royally screwed by this company. I contacted the shipping company that confirmed the size and weight of my package which was less than 1 lbs. and 4xs Temu refused to refund me stating they checked the video and all 11 items were stuffed in a small package & delivered to me which is impossible! Most likely they were packaged in 2 bags & someone mistakenly put a label for someone else on my package, which my daughter has gotten someone's else's order before. I will not rest until I get refunded or the item shipped that I ordered but did not receive. Buyer beware! That's IF you actually receive it! Criminal!
UPDATE! I used my credit to purchase a few of the items I never received a but paid for & then I was going to delete the app. Once I received shipping information I went into my UPS app to track the package to see when I could expect it. I noticed that there was a package also coming from Temu also packaged on 19 September the day after I place my order and it weighed 4lbs. I contacted UPS who stated they never received the package for me to contact the shipper. It is a 4lb package obviously containing the 7 items I never received and yet Temu is still insisting that they checked the video in the warehouse and all 11 items I ordered was placed in one package weighing <1 lb. totally ignoring the fact that I have proof from UPS that a second package was prepared for me the same day that I still have not received! They are unbelievable! Proof provided below! They deserve zero stars!
Tip for consumers:
Every time prior I ordered from this company I was happy with the delivery time I was happy with the cost, and I was happy with what I received. This is the first time I placed a large order and only received a portion of it and my request for them to ship the missing items or either refund me was denied. I’ve never had this issue with this company before and I definitely did not expect them to handle it this way. I’m extremely disheartened!
Products used:
The 2 rugs and two bathroom shelves I did receive were just as advertised however my issue is that 7 items did not come and they denied my refund implying I’m lying about receiving them. The package could not fit all 11 items ordered and they stated I was only receiving one package not 2.
Date of experience: September 26, 2023
Don't hold true to there won prizes. Games are a scam. Monies going missing out of bank via PayPal. Also after using my bank card some1 unsuccessfully ( because bank was empty thankfully) tried to make a payment with the card I'd used half hour before on their sire. They hide negative reviews. Lot stuff doesn't work. Best buys u get can be on I would same hone decor like bedding or rugs. On that had some nice items. Oh also my review got hidden by Trustpilot just lately claiming against rules which isn't true and can't show where
To be clear I have had some bargain nice items and all have been delivered. Just there us also alot of tack and stuff that doesn't work. They try to dishonour won promotion gifts etc and don't honour shares and accepted new subscribers you've got them for points for their games. So total scam their clothes are right size at small medium but the xxl stay at medium. They have a price adjustment tool that credits you back the difference to balance if item goes cheaper which is good. But I suspect give it a bit longer this site coukd go total scammy like Aliexpress Dhgate did. Big tip don't use the add to order button after you've placed a total order. Otherwise when unaccounted for money that's recieptless gets taken out your bank you're gonna be put through hell tracking it and pairing it all to unknown source.sitejabbers making me enter a order number but I've ordered several times so my review is based on a full scale use of various uses of the sites such as its gaming and gambling extortion tactics, bought items, shipping & reliance, quality
Tip for consumers:
No
Products used:
Bedding , rugs, cutlery, shower head, lip liner, nails, primer, soundboard, charger, Tabley, curtains, stick on hooks
Date of experience: September 17, 2023
I've ordered several times. I've never been disappointed. And everything arrives punctual! I'm very impressed.
Products used:
Household, clothing and decoration
Date of experience: September 6, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
THEY HAVE EVERYTHING FROM A TO Z Excellent Prices! Great Stuff! Guaranteed! I HAVE ALREADY BOUGHT HALF OF MY CHRISTMAS GIFTS, AND ITS ONLY SEPTEMBER 2nd!
Tip for consumers:
I HIGHLY RECCOMEND!
Products used:
ALL Of Them! Nails, Medical Tape, Shoes, Clothes, Pet Toys, Childrens Learning Stuff!
Date of experience: September 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Worst experience ever. Deceptive advertisement. Never ever! There are missing items. Bad quality. Not worth to order.
Date of experience: July 31, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I need my orders it has been 4 days without an updates which is really making me worried and i don't know where are my orders
Date of experience: August 14, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I ordered some stuff and waited 2 weeks and my product never came. Now I got to wait 2 weeks on a refund. This online mess socks. Good luck people
Date of experience: August 7, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have ordered 82.67in lightweight phone tripod, however, metal piece part attached to the tripod is missing.
Tip for consumers:
I would like the missing part than refund.
Date of experience: July 4, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Wow people,people please trust this site they is true to shipping, pricing and quality and size real.
Tip for consumers:
People please trust this website it's worth your fun time for shopping and save money and really pretty things for you entire family I love you Temu!!!!!
Products used:
Blouses, pants designer nails sunglasses night comes dress ect.
Date of experience: January 20, 2023
Hello Detra, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I'm happy with the items I've gotten from Temu.,They arrive on time, for the most part, and they give $5 credit when they don't.
Tip for consumers:
I love that there's free shipping and I will shop at Temu again!
Products used:
I've used clothing, nail wraps, kitchen tools, etc.
Date of experience: April 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team