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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Pathetic 3rd class products.
Really pathetic service as well.
Have been requesting and following up with them for last 1 week for shipping by 11th day max while the order was submitted like 2 weeks ago.
Spoke to customer care they say talk to UPS and UPS says they don't have the package yet. I did this exercise for like 3 times and all the time same response. They dont even help to cancel the order...
Very pathetic on understanding on customer's urgent even if you want to pay extra for early shipment.
No such way to expedite the request
Tip for consumers:
no understanding for customer urgent and feelings
Products used:
multiple
Date of experience: March 18, 2024
I ordered twice from this company first time I did not receive the product. They did issue a full refund second time the packaging was so bad that the box containing the product was badly damaged. Had to return it and I'm still waiting for the refund.
Products used:
None
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2024
Hello Paul, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
The products are cheap but lack quality, it smacks of cheap plastic goods from China. The shipping took awhile, maybe 10 days but it was free.
It might suit some people, I will not be shopping there again.
Products used:
Motion light, solar lantern and a bird feeder.
Date of experience: December 25, 2023
Hello Leigh, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Given the mixed reviews for Temu, I decided to do a test run: I placed a small order and paid with a major credit card.
The 10 items I ordered were delivered exactly in the middle of the stated delivery date range, and 9 of the items were exactly as pictured on the site, and exactly as expected. The single 'off' item was only slightly different than shown.
Based on this experience, I'd order from Temu again. But not for expensive clothing, or electronics.
Maybe I got lucky? Or maybe some people's expectations are too high when ordering from discount sites.
Actual products aside, I appreciated that searches opened up for items almost exclusively to the search term (unlike Amazon, where a specific search often includes wide outliers).
I don't appreciate the daily emails from Temu, but they're easy enough to delete without opening, or cancel.
Tip for consumers:
- my initial experience with Temu was great
Products used:
- jewelry, ornaments, accessories
Date of experience: January 13, 2024
Hello Charlene, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I thought this was a wonderful place to deal with but I was wrong. The description on the products does not give a clear picture of what you are buying and secondly the shipping is always late. They actually ship the items very late and the delivery date on tracking the item keeps on changing. Shein delivers on time but I still think that no one can beat the delivery service of Amazon and Walmart.
Date of experience: March 4, 2023
Hello, thank you for sharing your feedback. Customer satisfaction is the most important to us and we are constantly striving to improve. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. We try to be transparent about when orders can be expected to arrive. So, on every product page, you will be able to see the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. We greatly appreciate your patience regarding the shipping delays. We hope that we can continue to provide the best experience for our customers. If you have any concerns, questions, or issues that you need help with, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu owes me refunds from merchandise that was sent back to them. Their customer service department is Horrible. Be aware when returning items as they will try and say they've issued you a refund when they haven't. I use to order from them at least once a week but I stop. Also a lot of the merchandise is cheaply made especially the jewelry tarnishing after 2 or 3 wears. They kept my refunds of $32.71,$17.95 $ $7.88. I've had to file disputes with my bank
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2024
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
I watched the ads for a long time, and frankly didn't trust them, which is ironic, considering their advertising line about how the deals are real. Finally, an item came along with a special price for first time users. I decided to gamble on it. Lost that gamble. Their system is broken somewhere and the item I clicked on, and supposedly went in my cart but didn't, before the registration process. During the process I ended up ordering two more items, but was never given the chance to check my cart. The original item was not ordered. I then went back and ordered it but didn't get the promised price. Total elapsed time was 11 minutes. Contacted customer support and talked to a Jasmine. She was unrelenting and didn't care. I will never trust temu again.
Date of experience: September 6, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered a pack of various items 2 times. I received my both packs within 8days. All items were just as described and shown in photos. Temu sends you day-to-day shipping status which I found useful because I could guess when exactly I was supposed to receive my order. And I guessed right! In general, I keep ordering to Temu. It's my best online shop.
By the way, I'm living in the Netherlands, and it takes 8days to get your pack from China (if not express)
Tip for consumers:
At first I was afraid of negative reviews but I make a risk and tried Temu. Now I'm their big fan.
Date of experience: January 23, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I probably have over 20 orders already with them... Though some items are just disposable, most are well made with an unbelievably low price. PLUS - shipping is FREE... Shipping is not overnight but it is quick! Excellent selection on just about anything!
Date of experience: June 29, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm liking the prices, delivery and quality of their products. The clothing has all been true to size. The return policy is fast, easy and free. The fabric bins for the closet, WOW! I recommend this place, and have shared with many.
Products used:
4/5
Date of experience: May 16, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Don't get me wrong, for the most part, I like my items some are super, super, cheap,cheaper than dollar tree. Temu, customer service is horrible, you don't get to speak with anybody just an automated typing service, so basically no customer service, just an automated response of someone typing the same thing over and over with no resolution of the issue., I was told, they're going to connect me somebody that can help me, which that NEVER took place they, sent me coupons that are not valid and they're not expired, they just dont work. I've only shopped twice,I had to return some shoes that were too big which it was my fault, I got half of order in 7 days I ordered a half size up similar to Shein, things do come quicker customer service is no customer service.Still no help with my problem, so my issue is not resolved guess they don't care and I did not get my free gift that was supposed to come with my first order of over $40
Tip for consumers:
It would have been helpful to know that with the issue I wasn't going to get any customer service just lies that I was going to receive help which I never did. Because of that I probably won't be a customer anymore.
Products used:
Order wooden earrings they look pretty decent ordered two portable urinals for women they're cheap look like they're made of silicon ordered a rug very cheap I will keep because it has a a pop of color similar to my bedroom.
Date of experience: February 20, 2023
Hello, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. Please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 for help with any official Temu account orders. Best wishes, Coco
I have put an order for the first time and my husband was concerned from the very beginning if we are gonna receive our Package or not. Well guess what his intuition came true. I have been tracking the package for long and it didn't move from one stagnant place for so many days. Approached temu rep, he said I have to call the delivery services myself and upon arguing he said he will inquire on my behalf. I really wanted the stuff that I ordered but I am highly disappointed and now I asked for a refund because I am done waiting. Want to place another order but I am not sure if I should do it or not. It's been a month now since I placed an order. It's a great value for money but it is not worth the wait.
Date of experience: May 12, 2023
Hello Sanober, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
This is just a review based on my first experience as i have not received my items yet. I first heard about this new app from a friend of mine. I was skeptical on trying the app as the reviews are mix but i was surprised when i downloaded the app, they are very easy to navigate and the price are really, really affordable. I just made my first purchase and got free shipping and also extra 30% off with $19. Waiting for my package to arrive on Jan 20 and they wrote upfront if its late they will give me $5. I don't need the items on a rush so i don't mind the wait as long as they are friendly on my pockets.
Tip for consumers:
I read a lot of tips to read of the reviews and choose the ones that have a lot of review to avoid disappointment, i think this is a good tip. Also to see the photo of the real item from other reviewer to avoid disappointment.
Products used:
N/A as my products is not here yet
Date of experience: January 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
So I recently tried Temu and tried to get their 2 free gifts by conning 8 different people to sign up for the Temu app. I actually achieved that and then Temu promised to ship...but then the message came the shipment was delayed. They gave a $5 credit for the delay BUT you need to have a minimum order of $20 to use it. Finally I received notice that may package had been delivered, but it had not. When I notified them about this they said they would re-ship but because one of the free gifts was out of stock they would not re-send that. So, would I trust them to really send something if I actually bought it. Nope. They also clearly are happy grabbing personal information from others too, which suggests they would not be careful of my private information. Ultimately they are not worth it to me.
Tip for consumers:
Give them the least amount of personal info that you can.
Products used:
Nothing yet, nothing has arrived.
Date of experience: March 20, 2023
Hello Kris, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
At this writing it has been 4 days since I called about wrong items that were sent to me. The day I called I was told a ticket was created and a supervisor would reach out in 24 hrs. Everyone knows that is a lie. So I reach out via FB messenger. Only to be told that they are urging customer service to reach out and be patient. Day 3 nothing. Today is day 4 and I have heard from no one. They still have my money and I still don't have the correct items. 4 days is too long for a supervisor to reach out and see if they can reship my order. I have never encountered such horrible customer service. I am done shopping with Temu.
Photo indicates what I received. I ordered 2 sets of tarot cards.
Date of experience: April 19, 2023
Hello Deanna, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you wouldn't mind sending your order ID and a screenshot of your review details to us at rachel.zhang@temu.com, we would be happy to look into this for you right away and help you find a resolution. Best wishes, Temu Team
Not really sure if the thing i got was exactly like the one in the picture but i still like it anyway :) It fits really well at the top and the bottom part is kinda loose. Also vvv easy to pair with almost anything so you can wear it casually or dress it up.
Products used:
coat
Date of experience: April 14, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered from Temu a lot before because the stuff was at a good price and the shipping was good. All of a sudden some piggy ship got involved and all 7 packages they have I have yet to receive. I've contacted them and have yet to email me back let alone update the system. After I get all my $5 late fee credits I'm deleting this app.
Date of experience: October 4, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
They want you to over load people with invites.They say you win free items.You can spam people and make them mad for days on end.But you still are going to come up just short of being able to get free items.
Tip for consumers:
Don't waste your time.
Products used:
Haven't received
Date of experience: January 3, 2024
Hello Ellen, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I had heard good things but my first experience with Temu will be my last. My parcel did not arrive after weeks of waiting and I have been told a refund will be issued and 'if my parcel eventually arrives' I can keep it. These items were ordered in November for Christmas and now I do not have time to re-order from another, more reputable company. Customer service was also terrible. No actual assistance just cut and paste responses which didn't actually help.
Tip for consumers:
Terrible experience with this company.
Products used:
My order did not arrive.
Date of experience: December 11, 2023
Hello Paula, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Overall, Temu shopping was an excellent experience for me, and I will definitely come back in the future to make more purchases. Temu is a fantastic online shopping site that I wholeheartedly endorse to anyone looking for one.
Products used:
Rub, Canvas paintings
Date of experience: July 30, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I really enjoyed purchasing products from this company. Unfortunately they are using UPS and in the state of Missouri UPS is awful to work with especially in the Springfield and Branson area. They do not care about their customers. They are rude and blame the customer for not being there when they deliver a package. I work just as most people do. I will not be ordering any more from this company as long as they use UPS for delivering methods.
Products used:
None
Date of experience: June 16, 2023
Hello Dusta, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to contact us via: https://share.temu.com/NWGRVrrOSMA. Best wishes, Temu team
I have placed many orders, and everything's been great. I've had to send some things back and that was very easy to do. Somethings they refunded me my money, and said I didn't need to send the item back. I've had no problems with them.
Date of experience: July 22, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I really can't buy anything unless I have 10$ or more worth of things in my cart? That's stupid, I found what I needed and don't need more things just to buy to get the one thing I actually need. I'll pass on this site.
Tip for consumers:
Nope.
Products used:
None.
Date of experience: May 1, 2023
Hello Bia, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!Best, Temu Team
I bought two of their surveillance cameras they were both junk they will not stay connected to the ior the Wi-Fi or the Bluetooth I try to insert one of the memory cards it will not go in because the hardware on the inside of the case of the camera are not even lined up very cheaply made I purchased several different things from them and I will not ever purchase anything else it is a waste of money a waste of time go to Walmart and get your merchandise because you're going to get better. And once they get your phone number and your email they do not stop trying to contact you to buy more of their products it's very annoying. They act like they're giving you a prize bonus the price bonus is no more worth what you can go into their website and get the same thing for the same price. They give you a little price bonuses 4 cents 6 cents but when you try to actually claim it to use it all of a sudden now they can't find your account or it's impossible to use. I honestly feel it's a scam.
Products used:
Lights
Date of experience: March 11, 2023
Hello Douglas, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Their service is very poor. You order item and if they can't find they cancel it or don't care to inform you that
It is out of stock
Delayed shipping
Charge your card right away but then you have to fight for credit if they don't ship
Merchandise is very poor quality and what it is in picture is not in reality
Date of experience: October 1, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team