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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
If something is wrong with your order they will simply delete your account-I know...
I ordered slim jeans and got "parashute legs"-said they'd get back to me but my acc't has been deleted.
Im out $29.68
Tip for consumers:
Worst service ever !
Products used:
mens underpants
Date of experience: April 27, 2023
Very satisfied with this company although it takes 2 weeks to get order it's well worth the wait the quality and prices are great having 6 grand children I can now afford to buy more clothing m ascenzo
Tip for consumers:
The shipping takes 2 weeks but we'll worth the wait quality and price excellent
Products used:
Boys short sets toddler girl short sets
Date of experience: March 25, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Decided to give it a try after looking into the negative reviews because the price is really great for something I needed/wanted. Everything came it in good condition except 2 things not working properly and I got the refund. My inbox was filled by their emails everyday in the beginning but now only got emails that's related to your order/delivery updates. All you need is to change the notification setting. I don't really want to bother my friends so did not do any referrals but still getting free gifts by purchasing stuffs and playing Fishland and Farmland game at the same time. Already won 9 free gifts in 2 months. I hope Temu will keep adding new products especially for my kitchen collection such as wooden bucket for tofu dessert…
Tip for consumers:
Don’t get tempted to place an order because of all the discounts and attractive/cute gadgets. Only buy things you needed or really really wanted.
Products used:
Meat slicer, pot/pan covers, shirts, wireless charger for iPhone, wireless headphone, screen door replacement, electric toothbrush replacement heads, gardening equipment….
Date of experience: April 26, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Nothing 3 weeks! Then each order give you a free $5 for being late try to use it! Hope I get something! Spent $150 hope my money not gone! Temu blames laser but they don't have it! And no way to contact sellers!
Products used:
Socks shirts
Date of experience: August 6, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is a good website. Most of their stuff is legit. But things might be smaller and low quality than shown on the app. It takes so long for it to deliver and the free gifts thing takes so long and it's a waste of time. I have done it so many times and never gotten anything for free there. Most of the part it's good. But I'm so frustrated that they are not helpful with stuff we don't know.
Date of experience: May 3, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Packaging was torn in shipping children chart was damaged poor quality of puzzles will never order from this site again they lure you into buying by low price but really bad quality worse than dollar store...I could have purchased 225 items from dollar store. 64 items for $264 average cost of items was $4.125 rip off
Yes I am upset for wasting my money. It is so true that Temu advertisement fools many people.
Products used:
none so far
Date of experience: April 12, 2023
Hello Rubina, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
They are from Boston selling things from overseas, cheap price but takes up to 14 days, some sellers are not perfect hence i did refunds for those, other than that no complains, just will be more careful when i look at sizeee
Date of experience: February 20, 2023
Hello Leornard, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I've read the reviews, although I haven't tried to return anything, so far my experience has been great. Shipping has been spot on, for me a day or 2 early. I have ordered lots of products. If you read all of the description of the product you shouldn't b shocked if you get something small, they do tell u sizes. However, clothes and shoes r not to size unfortunately, that's why only 4 star. Big women's clothes need to go one size up from what you wear. I am a 2 x, but have to buy a 3 x. And some tops r smaller up top, but I'm also a size d, so I'm bigger also. Amazon lies about sizes too and Amazons shipping is now taking longer even as prime. I'd rather shop with Temu for the great prices. And those saying cheap material. Well look at how much your paying. If it's too low then you know it's made with cheaper material and u Can't expect to pay $5 and get a product worth $50. Oh and my coupons always come off, so far anyway.
Tip for consumers:
Read all of the product discription and do your measuring B4 ordering, so your not surprised by what you get. Read reviews about clothing. Temu sizes r not to fit. So go up one size. Read all about returns before ordering, don't just assume their like Amazon.
Products used:
Shirts, spandex, outdoor lighting, USB plug for car. I've ordered tons of things. U only asked for one receipt. I've used all products
Date of experience: February 19, 2023
Hello Lisa, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Not my first time buying from Temu and everything Ive bought were pretty good imo but one thing to keep in mind is that the delivery takes super long like 2 weeks minimum. Don't have a problem for it personally but….maybe dont buy anything that you need asap lmao
Date of experience: April 17, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I have only had positive experiences with Temu so far. I've probably ordered there 8 times already. I have always been satisfied so far! You should be aware that if you buy Bluetooth headphones for 3 euros, you cannot expect the quality as with items from A... etc etc.
Complaints have gone well so far. Always got my money back straight away and was often allowed to keep the goods.! The most important thing is, when I finally entered the codes ******* and ******* in the search bar, I was really surprised. I not only received credit, but also great rewards:)
#I#am#with#team#temu
Date of experience: October 14, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Its hard when your kids are super picky about what they eat but getting them these lunchboxes was a great idea without spending crazy money and you know how fast kids change their mind. Kids love the blue color so far, comes with a handle. I don't know if its because the presentation is better or what, but they've been more excited eating their lunches at school.
Products used:
bento box kids friendly
Date of experience: January 26, 2023
Hello Sam, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Lower quality products, horrible customer service, you only get the credit refund in your temu account, not money back to credit card account.That's not American style.I don't want buy anything from there again
Tip for consumers:
Water spilts out when the machine working , and not grinder and smoothed it enough, No money refund to my credit card from which I paid it after 15 days return it.
Products used:
Soy beans milk machine
Date of experience: January 24, 2023
Hello Kevin, thank you for reaching out. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Please keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need any further assistance, please contact us any time through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue. Best wishes, Coco
I ordered a bunch of clothes for school and some gifts for my brother and aunt, and i've been waiting since the 17th. I know shipping is around 7-15 days, but it hasn't even been shipped yet and the delivery date was supposed to be between today (february 28) and march 4. I can't imagine it'll be here before march and i don't really want any money or credit back, just the stuff i ordered because it meant a lot to me. I loved the experience with this app and the shopping spree, but i'm a little irked that costumer service won't help me at least figure out where it is. I have no tracking information except for that it's "preparing to ship", and it's said that for several days now. Hoping something changes soon :(
Date of experience: February 28, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (rachel.zhang@temu.com), or call us (1-888-495-8368) so we can further assist you. Best wishes, Rachel
There have been many items I've seen on FaceBook and Amazon, learned not to trust many of them because of quality and price issues. However when I see something I do like there I check with Temu to see what they charge for the same item and then read their reviews. I've always saved at-lease 50% from FaceBook offers. The only drawback is sometimes orders take a little longer to arrive then Amazon (however I think Amazon is evil and try to avoid whenever possible.)
Tip for consumers:
Check the items listed carefully, don't just order the 1st you see. there are often more of the same or similar at a better deal for lower on the page.
Products used:
I gave Magic cube as gifts have now ordered compression socks and face cream awaiting delivery
Date of experience: March 5, 2023
Hello Cliff, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I've been buying stuff on Temu for a few months now and im still amazed at how much you get for your money. Products are already crazy cheap, but Temu also offers free shipping on all orders, a lot of sales and discounts that cut down prices even more and amazing aftersale services in case you find some issues with your product. Temu is reliable and legitimate and am super glad that i stumbled upon it
Date of experience: April 7, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Temu does have cheap stuff and good prices but they phish for information about your friends, fb contacts and phone contacts promising free gifts. After you provide the information you get nothing. Their customer service sucks and be very careful to read the full description of the item your buying. Pictures showing the items often do not match what you're actually getting. For example they'll advertise bouncy seat for kids, you buy them and its just the outside fabric, the stuffing isnt included. Steer clear of this site!
Date of experience: July 7, 2023
Hello Sean, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
It is so much fun to scroll through all the stuff and pick out things you like, and when you look at the cart it's still under $100. Great selection and great prices. However, they use a shipping service that uses UPS for the first part, so you get a notice your package is on the way and speeding to you. But UPS then drops your package at a local post office for the final delivery. This results in a delay of up to three weeks, or the rest of your natural life. Have you ever waited in line at a post office? This is the most incompetent organization on earth! PS I was going to add a picture of my purchase, but I am still waiting.
Products used:
Shower curtain and hooks, funny tee shirts and hats as gifts, pasted door covering,
Date of experience: November 16, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Great online market place, we have placed 6 orders so far in our house and happy with everything received - all at great prices & good quality.
Loads of money off each time (that's why we've placed multiple orders).
Download the app and search in the search bar for product "*******", that's how I'm getting free products without even placing an order.
If the prices decrease on a product Temu will give you the difference back as well as a coupon, they love giving away money!
Date of experience: August 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered a couple of items from TEMU. They took 10 or 11 days to arrive, which I consider very fast when ordering from China. The items were exactly as described in their postings. I have no complaints.
Products used:
Handheld videogame, shirts.
Date of experience: August 22, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm a savvy senior with plenty of online purchasing experience. At first, I was cautious with TEMU, I was first impressed with their website, well executed and description of items, options to pay are numerous including PayPal. I firstly bought 4 or 5 small items on 1 order to check their shipping. TEMU surprised me by being attentive to my order all thru the shipping process via email and texts, even included a USPS tracking number. Order arrived in a timely manner and products were good quality for what they were. I have since made 3 more separate orders, all were satisfactory all around. No complaints from me. I will surely order again in the future without worry.
Tip for consumers:
Orders do come from China mostly, but they all get a USPS tracking number, and you will be updated almost daily for status.
There is no express shipping, so allow a week or so, but your order will arrive in timely manner.
Products used:
Hardware, household etc
Date of experience: February 19, 2023
Hello April, thank you for shopping with us and sharing your 4-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Never really expected a lot from cleaning gloves as long as they managed to protect my skin so I don't really have anything to say about these bc they're pretty effective I guess. They don't really fit perfectly on my hands but that's to be expected with a lot of cleaning gloves. I do like the color tho :)
Products used:
gloves
Date of experience: April 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Temu seems to offer good price with a high ratio of defective product. Out of the total 13 items we ordered, 3 of them were defective, that is almost a 25% defect rate. Return process is relatively easy but we've used Temu credit option only so far. Not sure how long it takes if we request refund to the original payment method.
Our other big concern with this website is their pop-up promotions which are pure scams. We've got "buy $30 get $10 coupon", and "buy $60 get $20 coupon" offers. After we receive the code and try to redeem it with our next purchase, it says "you have to buy $30 to use this coupon code", which means the $10 or the $20 are not true coupons at all. If you buy again today, you will be prompted the same messages to induce you to add more items to the shopping cart. Be careful with this site!
Date of experience: February 5, 2023
Hello Yun, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver the affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance or questions about promo terms and coupon conditions, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I tried it I personally know others who bought items, received items, loved items. My experience has been great. I love it. I am addicted. Yes its an addiction. Most items I love bc the quality is good. Some items not so much. Pictures were or discriptuon was not clear. No problem with returning items, in fact I was able to choose how I am refunded. Either refund in several days and no returning item or Cash now and choose something else and not to worry about returning. I have always chosen the later. Zero issues. I get my package relatively quickly as well.
I've heard a lot of rumors, but nothing substantiated. They can't be any worse than any other app.
Date of experience: November 25, 2023
Hello Erin, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I just received my first order from Temu and you definitely get what you pay for. Their products are cheaply made and some not as pictured. I received oven covers and they are way too big. I have to cut them after I do so they do not fit and look terrible. I received a flashlight super small. I received a shaver, outdoor camera and yet to try it but shaver has a very small blade. The other 2 gadgets are just small and will be fine. Would I ever place another order probably not.
Tip for consumers:
You get what you pay for!
Products used:
I tried all
Date of experience: April 17, 2023
Hello Jenica, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I was just giving it a try at first, but they have tons of interesting products at a much lower price than the big online retailer here. Many items were so cheap that they weren't even sold here, such as stick-on hooks for less than $2 that I found lots of use for, galoshes for less than $5, and brow shaper kits for $1.34, and pressed on Fake Nails for $.98. Shipment arrives quickly considering that they're from Asia There are issues with most of the dresses I purchased- be it the material or the sizing. Thus the 4 instead of 5 stars, but they were quick to approve my returns with free shipping and issued refunds, I placed 4 orders thus far and am happy with most of my purchases I highly recommend giving them a try; I'm glad I did.
Tip for consumers:
I still wouldn't buy their makeup and face creams because they don't have the regulations that we do here.
Products used:
wall hooks, sparkling shoes, organizers, computer keyboards, earbuds, ladies' tops, fax nails, USB, organizers, a pocketbook, etc etc
Date of experience: July 3, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello marc, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!