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Temu has a rating of 2.0 stars from 1,721 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
When you get your items, you may get some ok things (temu does sell a lot of cheap garbage). But since they started using YTO as their couriers, good luck actually getting items. YTO are the worst ever. They used to use Oz Post or Fast Horse (which would pass parcels to Oz Post if you arent home)
Their current couriers are YTO...if you aren't home, you probably will NEVER receive your items.
I'm in a gated complex and there's always neighbours home & have told couriers to ring buzzers of neighbours but they never do.
Or, you are in the shower/loo and they won't wait for you to answer the door as they are very impatient.
They leave no card for you to contact them to rearrange delivery. So, unless you are waiting by the door 24/7 when they MAY deliver, you'll never get your item.
Tracking is useless as all it does is tell you on the Temu page "received for processing" one day then the next message is "recipient not able to be contacted". No way to get parcel delivery rearranged.
So, there go my 3 parcels they tried to deliver today as I know I'll never receive them. That's some of my Christmas presents to never be seen again
I've had 2 parcels that cost a lot go missing and eventually Temu gave me a refund & told me to reorder the o
Items.
Great in theory but half of the items I got refunded on were no longer available and the other half were way more expensive than what I originally paid. So that wasn't happening.
Then Temu tells you contact YTO, but they never respond to emails and the phone number provided doesn't even ring.
Yet Temu always uses them and they refuse to use a different company even though thousands complain to Temu about how terrible YTO is.
The worst courier services ever. Absolute joke
Tip for consumers:
It'd be nice if we knew what fabric things are made from and who the courier is.
Products used:
None
Date of experience: December 1, 2023
I have purchased multiple times from Temu & love everything about it. Prices are 2nd to none & free shipping & good product.
Tip for consumers:
I have purchased about 6 times from Temu & its been excellent.
Products used:
everything
Date of experience: August 24, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They sent me a notification I received my package but I never did, I sent them an email and it says the email doesn't exist.
Date of experience: April 19, 2023
Hello Jimena, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team
I like Temu! I think it's great! With inexpensive items that would cost much more on other sites! I would recommend this to others?
Date of experience: July 13, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered something on the 15th of September and that same day I had looked at my bank account and my card information was hacked drained my account
Date of experience: September 16, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I don't like that I can't pay for the remainder on fishland and the farmland other then that it's ok
Products used:
All
Date of experience: October 2, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Don't choose free shipping on Temu, it takes forever to process for shipping and just as long to actually receive it.
Sandra
Products used:
Silicon baby doll
Date of experience: March 17, 2023
Hello Sandra, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Prices vary on same items at temu site. When I asked for a price adjustment based on an item in their site, they rejected the proce adjustment.
Tip for consumers:
Cant understand whey the prices vary on similar item.
Products used:
Bag
Date of experience: July 4, 2023
Hello Vicki, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Everytime I order there is a delivery issue. Yes they issue a refund but if I wanted my money I wouldn't order. Needs to do better with shipping.
Products used:
Shoes, jewelry, clothing
Date of experience: April 10, 2023
Hello Lavoris, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu Team
TEMU CANNOT be trusted to do the right thing! I placed an order on 9/10/23 for 20 items. I received 15 items that I never ordered, random items were sent to me. They sent the wrong package!
Even the weight of the items did not make sense. One label on the package says 5.5kg & 6kg and on the same bag there was a label that said 3.4kg (see attached pics). I returned ALL of the random items I received back to TEMU only to have TEMU REFUSE/DENY the return and say that NO refund will be issued (see attached pics) even though TEMU messed up my order. SMH! I was definitely not satisfied with what TEMU sent. I spent over and hour on the phone with them and they wouldn't provide a resolution. I called TEMU on 9/26/23 to try to get a resolution. I spoke with one of their customer service rep (Nick) who put me on hold for 30 mins then disconnected the call. I called right back and spoke with Anne who had me repeat everything I had already explained to Nick. He never noted the incident. Anne assured me that she will create a ticket **************) and escalate the issue. To this day (9/29/23), I have not received any communication from TEMU. No copy of the ticket, no email confirming the call, no apologies for the frustrating inconvenience, NOTHING! I will NEVER buy from this scamming site! SMH
Tip for consumers:
I've said enough. Very very dissatisfied and disappointed!
Products used:
NONE
Date of experience: September 29, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I cancelled a purchase and almost a month later and numerous emails still no refund. I will never use TEMU again.
Tip for consumers:
No refund given one month after my purchase was cancelled.
Products used:
None
Date of experience: July 31, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to me at karl.wang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I contacted Customer Service in chat 5 days in and the agent stated they were submitting a ticket. I called in today, the said no ticket was submitted. The site says the package takes 2-5 days to get to the shipper (USPS). In this case all 6 items/outfits for the holiday/vacation have been sitting in their shipping facility for 8.5 days at the time of this post. Called their customer service, was told the ticket wasn't submitted and they would send a ticket to the department that will check with the facility that has my package and will have them locate it. WTF is locating it gonna do. She couldn't guarantee that it would be sent within any period of time. I told them the facility is at is 45 min away from the shipper. The facility is located in a small town that has a USPS there. WHY IS IT SITTING FOR 8.5 days at the same place? GIVE IT TO USPS Already and let the items get to the address in time. Their customer service lied first try, their 2nd customer service agent wasn't giving me any kind of confidence that this issue would be resolved. Gave the excuse that it's the holidays. It's been sitting since the 7th! The 25th is the Holiday. There's no excuse it should sit maybe 1 mile away from the post office for 8.5 days. & for the package being late, they give you a $5 store credit. WHY THE FK WOULD I WANT TO PURCHASE FROM THEM AGAIN?
Tip for consumers:
DON'T Unless you can wait for ever and have the patience of a turtle. Don't expect that they will get the package out to the shipper within 2-5 days... I'm going on 9 from where it's sitting and 11 days from time of order!
Products used:
Haven't yet been able to use any of the products. Items have been sitting WAITING for 8.5 days with no movement in Franklin Park IL, 45 min away from the delivery location, under 2 miles from the USPS who can get the package out to the recipient. Lied to by first agent shown in screen shot, no ticket was submitted per 2nd agent I spoke to on the phone. NOTHING but, we will have them locate the package is all I heard. We cannot guarantee when your package will be at USPS/or to residence.
Date of experience: December 15, 2022
Hello Mandi, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. After checking with your order, we found that your package has been successfully delivered. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
I'll just go back to SHEIN. My packages come within a few days to a week :) not a month etc that's crazy. I ordered then I cancelled with Temu
Date of experience: March 22, 2023
Hello Kiara, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html).We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day! Best wishes, Coco
When I was play that cash tree gas me I was at 95 I invited someone and got 4.90? Wow temu wow 2 stars!
Date of experience: March 6, 2023
Hello Rose, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
You cannot win nothing on Temu even if you bought stuff they cheat you out of it and it is a waste of time.
Tip for consumers:
The stuff you order some is tiny bottles. But there stuff is pretty good but don't waste your time on the games.
Products used:
Jean size 12 was like a side 14-16. I play temus games all the time and they cheat you get the same thing next time if it starts over
They do not play fair. Getting it takes weeks and You already ordered from else where and don't need that stuff you order 3 weeks ago. Just a waste no good deals or nothing everything in bottles if you pour it out in your hand it don't even fill up your palm.
Date of experience: March 19, 2023
Hello Regina, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
Worst customer service I've ever dealt with, it appeared to me that the entire staff has a combined IQ of about 5. Basically I got a "new member" $120 off of an order and free shipping where I only had to pay tax. Upon cashing out my order I read that I had to pay the $120 which would be refunded after order was processed. The issue I had was that I only had enough on the card to cover taxes, as none of this was stated to me prior. Now point being, the card would be declined due to ISF and I would not get the order processed. So after contacting online support and spending almost 12 hours going back and forth with several incompetent buffoons I was a little hot under the collar. Not a one of them understood anything I was telling me over and over to elaborate more when it was pretty obvious what I was saying and could elaborate no further. They insisted I place the order which would upon their receiving payment would credit the $120 back. I must have said about 40 times that the card would be declined for that amount and these imbeciles didn't understand and again asked me to elaborate further. As I said after 12 hours I was just over it and said I wanted to speak on the phone to a supervisor. Well after another agonizing hour with aforementioned supervisor asking me to elaborate further because she didn't understand what I was saying she said she would transfer me to a higher up supervisor who didn't pick up for about half an hour. After explaining situation to her...yep, you guessed it folks! Could I elaborate further? Now after almost 2 more hours with that level of stupidity I am awaiting a return from the next level up. So my whole day was wasted explaining over and over and over and over the same thing that I had already said countless hundreds of times. Don't waste your time with these dumb braindead people. Been waiting a little over an hour for the callback now and can't wait to see how it'll take for them to call and if the next level is just as stupid as the first three were.
Tip for consumers:
Will definitely not try to order from here ever again. Would definitely not complain about paying a few extra bucks to use Amazon who have never disappointed me or been rude in any way shape or form. Stay away from Temu
Products used:
None I couldn't place an order as explained in my review
Date of experience: June 13, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have ordered from Temu multiple times and have never had a problem. I love their unique products and especially their prices!
Products used:
Makeup, hair products, kitchen gadgets, many different things.
Date of experience: April 16, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I place order and past 10 dais without information about - customer service said. Not contact with UniUni so wrong.
Tip for consumers:
I don't like placed more order so far
Products used:
Never ever received my order and never have inf about where this one status
Date of experience: September 11, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
3 orders late. Called 5 days after due.Had to wait 48 hrs. 2nd call, wait 48 hrs. Refund in 30-45 days?
Tip for consumers:
Customer service absent
Date of experience: December 25, 2022
Hello Carlton, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
Very easy to return - very easy to navigate to their website - unlike Shein which I will not use again no customer support hard to navigate to their website - TEMU is highly recommended
Tip for consumers:
Customer Satisfaction is guaranteed
Products used:
women's clothing, jewelry
Date of experience: July 10, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is a very convenient and great store. I really enjoy Temu. Makes school shopping easy, Christmas even easyer.
Date of experience: August 28, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ordered 4 items to test Temu products. Absolute plastic junk from China. Plastic plastic plastic.
I'm done
Tip for consumers:
Avoid Temu. They are not helping our environment with this plethora of cheap plastic products
Products used:
Sandals, cap, flask, mat
Date of experience: August 3, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It says you can win free stuff. Don't waste your time just pay cash and be done with it.jjjjjjjjjjjjjjj
Date of experience: July 16, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
An okay selection but phenomenal prices overall Follow this link for a new customer special.
https://temu.to/k/usAD3KY0O030nG0
Date of experience: June 25, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I too was sceptical about ordering from Temu, I have ordered 17 times now. I haven't had any issues or major problems, if something was damaged, it was refunded promptly. I've only had one damaged item and it was due to poor packaging, nothing to do with the item, it was a plastic window cleaning tool, had it have been placed in the package longways instead of the short way, it would have survived the trip. It can be glued back together, it was refunded. You are allowed one refund per order, I have only taken advantage of that if something was wrong. I ordered three pair of size 7 shoes, two fit perfectly, the third pair, I believe were mislabeled. Those were refunded and I was told to keep or donate them. The same with a smart watch, I just couldn't get it paired with my phone, after 3 weeks I requested to return it, I was given the refund and again told I could keep or donate it. I've bought clothing and jewelry and love them all, none of the jewelry has turned yet, they wear beautifully. Two items of clothes were a little bigger than expected, I will either alter them or give them away. I've bought things for my car and had no problems. All of my orders but one so far have been in the time frame specified. The one that wasn't on time, I was given a $5 credit because of the delay by the day after it was due.
Also, people complain about Temu accessing your location and stuff, I have Temu on two devices and neither have access to anything and I use a third party vendor to pay for my purchases. As for the items being from China, half of items for sale in America come from China and have for decades, go into any Walmart or Target or wherever and take a look. Better yet Google the companies from all over the globe that operate out of the US, you'll be surprised at what comes from where.
Products used:
I've bought many items, clothing, jewelry, household. I use them all or they will be gifts.
Date of experience: October 21, 2023
Hello Robin, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team