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Temu has a rating of 2.0 stars from 1,721 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I ordered on the 6 of June and my order has not even shipped, and I don't like not knowing when I'm getting something because I like to be home.
Date of experience: June 13, 2023
Prepare yourself for a tale of utter despair and incompetence that can only be attributed to Temu, a company that has truly perfected the art of delivering disappointment. My recent encounter with them has left me baffled, frustrated, and convinced that they are in the business of making customers' lives miserable.
The saga begins with Temu's audacious claim that my eagerly awaited item had been delivered to my doorstep. They even had the audacity to back this up with a photograph, a photograph that proved, beyond a shadow of a doubt, that they had delivered it to the wrong address! Yes, you read that right; they delivered my precious package to someone else's house and had the gall to call it a successful delivery.
Naturally, I reached out to their customer service team, naively expecting a swift and reasonable resolution to this absurdity. Instead, what I got was a masterclass in how NOT to treat customers. Their representatives displayed an astounding level of incompetence and a stubborn refusal to acknowledge their colossal mistake. I offered to send them a photograph of my house as proof, but it was as if I was speaking a foreign language.
In a breathtaking display of ignorance, Temu's customer service team insisted, time and again, that the delivery had been carried out correctly. I can only conclude that they are either completely out of touch with reality or genuinely believe that their customers are fools.
What's even more infuriating is that they made absolutely no effort to rectify their blunder or find a solution to the problem they created. They simply brushed off my concerns and left my valuable item unaccounted for, likely left to the mercy of thieves on the roadside.
In short, Temu has set a new low for customer service, and their delivery blunder is a testament to their breathtaking incompetence. This ordeal has been a stark reminder that Temu cares little about its customers and operates with an astounding level of negligence. I implore you, dear reader, to steer clear of Temu at all costs unless you enjoy being treated like a second-class citizen and having your valuable possessions vanish into thin air. Temu's disgraceful performance in this matter should serve as a warning to anyone considering doing business with them.
Date of experience: October 9, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
None of the stuffs are working to
My expectations, its like buying stuff at the dollars store. DOES NOT COME WITH INTRUCTION.
Tip for consumers:
No
Products used:
Wi fi router
Date of experience: July 3, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This site is just full of fake everything. Fake descriprions, fake reviews, false claims, fake customer service, false clains, fake offers. They say 24/7 live chat customer service as well as 24/7 customer service by phone. Both lies. If you go to live chat it's a bot that offers you a ticket to fill out about your issue & says they're assigning you an agent but nobody ever replies. I have 3 tickets in for over 3 weeks now with no response at all. If you call nobody ever answers. I have sat on hold waiting for an agent for over an hour 6x now & nobody ever answers. All of their "offers" to earn gifts or credits are all fake & none of them work unless you refer several new users who install & use the app. Every clothing ad all say true to size but none are. Better order 2 sizes larger at least cuz all their measurements are wrong & you can see through the fabric they're so thin. I was sent 3 glass items with zero padding & all broken. All their good reviews are fake with only stars given it they are in broken English & barely understandable & whenever there's a bad review they put up like 20 fake 5 star reviews with now words after them. There are actually some decent deals & products on there but if you're going to purchase any kind of clothing or electronics be prepared for disappointment. They also say free easy returns but only the first item out of an order is free to return. Any more than that & you have to pay to return them so they must have multiple item return requests regularly. There are much better sites/apps to use if you're looking for cheap products from Asia or the Middle East with much higher quality products. There's a reason all theirratingsv are so high EXCEPT for their Better Business Bureau rating which is only 2.1 stars out of 5. It's because the BBB is the only agency out there that you can't get away with fake users making fake reviews which the Asians seem to be very good at. Use Temu at your own peril. You've been warned.
Tip for consumers:
Full refund only because first refunded item out of order is free. More than that cost you to return. So multiple returns are definitely NOT full refunds. I had more stuff I wanted to return I just wasn't going to pay to return them.
As I said in review, use Temu at your own peril. You've been warned.
Products used:
All that I ordered except broken items that's how I know what the quality of them are.
Date of experience: May 4, 2023
Hello Clay, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I received a text from a friend stating "I'm trying to get 5 free gifts can you help me". I clicked the link and then I received an invite to spin the wheel to see if I hit for example silver or platinum. I hit platinum then it said pick a card and when I did it said pick 10 free gifts. I did and then it said I had 24 hrs to get people to help me by responding to my text to join or they could be existing users then I would get the 10 free gifts. I had exceeded the challenge way before 24 hours. I got several people to join and help me with the challenge. The issue is Temu did not honor it's own challenge. I was frustrated because it said the items I chose totaled $154.71 and at the end of the challenge it said sorry you didn't complete the task in time. LIAR! I DID AND GOT SEVERAL PEOPLE TO SIGN UP AND EXISTING USERS TO RESPOND AND TEMU WOULDN'T GIVE ME MY CREDIT TOWARDS MY PRICE. It said you had $0.40 left before you could get your free items. Really! At this piont I see it as a scam and they used me to get a substantial amount of people to sign up and existing users to respond. Then to insult me further I get a message from Temu stating "My bad but I'm making it up to youwith an offer get 3 items for just $10." When I did this it showed my cart for checkout. Only took half off the price. I'M OVER THIS SCAM!
Tip for consumers:
Not at this time.
Products used:
Nothing, Never received them.
Date of experience: August 13, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
DO NOT UNDERSTAND THE ONE STARS. GREAT COMPANY TO WORK WITH FREE RETURNS,GREAT TRACKING, GREAT PRODUCTS.
Date of experience: February 16, 2023
Hello Joann, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
UPDATE after TEMU replied me:
- Order ID: PO**************901
- I've been in a chat session with your colleagues today, right before I wrote the review, but the outcome of our conversation was deplorable!
I shipped the damaged items and other I don't like in a robust cardboard delivery box, despite your laim bag I received it, squashed and deformed, but I haven't received the confirmation nor the delivery status in your app, hence I got anxious and very frustrated!
Just now I have finished a chat session with TEMU customer service and they proved me I have lost my money, when I returned a package with damaged and faulty goods, and they're asking me to wait until the shipment arrive to its destination, in the warehouse to become inspected, even though TEMU is ALWAYS shipping items you are ordering, only in bags and ALWAYS you'll receive the article inside squeezed and damaged, but when you want to return these, you are forced by the carrier (DHL & Cargus in my case) to use a robust cardboard shipping box,... what a mockery!
I have undoubtedly lost my money (roughly 40,00 €) but perhaps everyone who is reading my comment here, will take necessary precautions and avoid this fraudulent chinese platform!
The reason Temu does not accept payment via PayPal is because they can't steal your money through them if your transaction with their products goes wrong, even if you make the proof of sending the receipt and applying for a refund!
Temu won't compensate anyone who returns their products, they'll just bombard you with hundreds of ads and collect your personal and bank details to be sold on, to hackers!
Tip for consumers:
AVOID AT ALL COSTS THIS FRAUDULENT CHINESE COMPANY!
Products used:
Different items like nail clippers, bulbs, bathroom and kitchen articles, etc!
Date of experience: October 24, 2023
Hello Laurentius, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered a tunn of stuff and my package never come and they wont refund my money untill i do receive it? They are a scamm do not buy from temu
Date of experience: August 26, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Bought items, shipping problems, got refund. Ordered again, same, and again, same. Don't buy there!
Tip for consumers:
Avoid this company
Products used:
None, they never arrive
Date of experience: September 28, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Arrived on time. Quality not as described. Had to pay for a box for my return: NOT FREE! Not happy!
Tip for consumers:
Had to pay for a box to return item. Not free returns!!!!
Products used:
One item order
Date of experience: August 31, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
***UPDATED REVIEW***
I would like to take back my original review. This order has been fulfilled and the delivery company ended up delivering the items after the fact.
I spoke to customer service explaining that I finally did receive my order and they could cancel my refund request. The customer service girl said it was too late to reverse the refund but that I could keep the items. I wish it wasn't so chaotic to begin with but I'm satisfied with their service and the items received. SO IN THE END I AM A HAPPY CUSTOMER!
***ORIGINAL REVIEW***
The shipping company says that my order was delivered. However, this was not delivered as it said it was. There was nothing left at the front door and I have cameras to show that this was not delivered to my address. Perhaps they delivered to the wrong address.
I called the laser ship company that they used and It was just a message stating to call whoever we ordered from.
I called their customer service phone number and was told they would issue a refund to my credit card. I feel like the customer service person wasn't really interested in what I had to say. Of course, a refund issued to my credit card is a good thing but I would have much rather gotten the items I ordered. I was reluctant to order from Temu to begin with but a family member of mine recommended Temu. I feel like this could have been handled differently. The customer service person rudely said she works for Temu not the shipping company. Perhaps, you need to find better shippers. As a first time customer I have to say I'm disappointed. I really wanted the items and to be honest maybe they could have tried to reach out to the shipper or even offer to resend the items ordered. The customer service rep couldn't be bothered.
Tip for consumers:
No
Products used:
All
Date of experience: June 6, 2023
Hello Josette, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I had been using Temu for a while and loved it. Items had nice prices and delivery didn't take too long. However my most order was not delivered to me. I received either someone else's order or only a partial order as two of the items I received were similar items I ordered but the rest weren't. I have tried to contact their customer service to explain this issue at least 5 times just for their customer service rep(Jessica) to accuse me of lying, say that I received my package(I didn't) and that if I have issues maybe I should have packages sent somewhere safer? That last part shows me her $#*! didn't actually read any of the messages I wrote. Then after she responds she closes the ticket and I have to start all over and keep only getting her as my customer service rep. It takes her 3 days just to copy paste a generic and offensive message to me. I just wanted my package which I can't even get since several of the items are sold out now and when won't help at all. So it just feels like they're scamming now that they have more customers and people can't do anything.
Update: Still never received my refund from TEMU or any actual help. The order number was attached to this review so they could look it up instead of asking me to contact them, but I did email and contact them as they "politely" asked me to do below and they just continued to call me a liar, tell me I received my package and refuse to refund or reshoot my items. They kept saying that they "checked" with the warehouse and have proof the correct items were sent out. I asked to see proof but they couldn't provide it. I told them they were probably sent to whoever's package I received they told me no? Then I even contacted USPS about the package mixup because the package was insured. USPS sent an email for me to forward to them saying to refund the package and they took blame for it. TEMU still said no. I asked them if they could open a claim on USPS since they were the shipper and I didn't have the information to do so. Something that wouldn't cost them a dime and is the whole point of the package being insured. They again refused and told me I received the correct package? Like they won't he'll at all and it's ridiculous.
Tip for consumers:
Just avoid them or make sure you have a good bank so you can charge back in case they try to steal your money.
Date of experience: March 11, 2023
Hello Ally, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Noy expecting quality fabric but didn't expect to be able to read through it. Unusable for anything
Date of experience: February 25, 2023
Hello Linda, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Package delivered to wrong address. I gave specific instructions. No refund. I'll no reorder again
Date of experience: March 29, 2023
Hello Ana, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue.
Avoid buying from this place. I initially thought that this website sells stuff similar to generic stuff on Amazon but at wholesale or discounted prices. Most of the stuff on Amazon is crap already anyway but OMG, the items on Temu are beyond cheap, cheap, cheap and you really get what you pay for. It's a decent place to buy for fun but definitely not for long-term use. Even the SIMPLEST household item fail so forget about appliances and electrical products; they could probably start a fire!
1. Rug grips wouldn't stay in place then came off within a week.
2. Cable organizers fell off the same day and left irritating foam adhesive that's impossible to take off the surfaces.
3. Manual garlic chopper was a piece of crap. Blades were close to being as thin as a piece of paper and the construction was terrible.
4. Skirt says material is cotton but it was obviously not cotton nor anything close. No labels, no care instruction tag, nothing.
5. Miniature animal figurines came with broken limbs.
6. A pair of generic sneakers already had the heel coming off the moment I tried them on.
7. Faucet sprayer attachment was some crappy piece of plastic covered in a thin chrome finish.
8. Questionable cosmetic products that I wouldn't even put near my face. You're not saving money by buying generic products. They're not all made equally. In USA, you have to list ingredients and the products are tested. With the products sold on Temu, you could be told anything; it's not regulated nor tested.
9. Product images and descriptions are often wrong or misleading.
10. Most items are definitely too good to be true and not like the picture at all.
For many of the products above, it spanned between 3 different orders and I only purchased what I thought was "good quality" because I trusted the reviews on the website. Now, I'm starting to think the reviewers are either fake or their idea of quality is very low.
Everything came in plastic, plastic, plastic and more individual plastics. All the product boxes are always beat up and crushed up. Everything here is worse than the dollar store. Yes, there are quality products manufactured in China but in USA, it's always quantity, pointless consumerism, waste, and more crappy products then stealing customer information for marketing purposes. Unless you're looking for cheap party favors, this website is terrible for the consumer and the environment. Stay away!
Date of experience: July 1, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They are scammers in "fishland" and "farland" DO NOT WASTE YOUR TIME WITH THEM! I stop with this app
Date of experience: August 24, 2023
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
They also give out really good discount and promo codes such as UST1223 or *******
Alot of prizes can be won on the app too
Date of experience: February 13, 2023
Hello Seth, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Temu is all good as long as you have no problem. The moment you have a problem, they become the worst ever company. I had an order that was never delivered and they kept insisting it was with a misleading picture, they asked me to call their courier service for further details and when I did the courier service told me it was returned back and to call temu for it. When I got back.in touch with them, they kept saying to call the courier service and that they wouldn't help, even after I sent them picture of email from the courier service asking to contact temu. After a lot of back and forth where both companies kept asking ti call each other, the courier company relented and gave me a refund but temu never took responsibility for it ever.
The next thing that happened was I ordered a bunch of items and one was a shelf packed in a box. I omly received that box and the package itself was tightly wrapped around the package that you can tell there wasn't anything else packed. I sent the picture of package and the shelf box itself and unless they want to agree that they tempered with the box of shelf, there was no way to say items were packed. But temu kept denying my claim without any info. After atleast 15 times, I had contacted their customer service, all I got was their cameras show it was packed. I recieved no proof of it and my proof was discarded even though it was a solid proof.
Not to mention it is actually hard to reach their customer service. If you contact customer service to talk to a person, they will tell you to submit a ticket. The ticket do not talk to an actual person and they refuse to talk to you one on one. The only way you can directly talk to them is to call them and even that takes ages and you still won't receive the help you need in the end.
Date of experience: August 21, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
After referring a friend who spent+$500 in a month I was informed I didn't qualify for the reward..
Products used:
Various
Date of experience: August 17, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I can not believe how long my order is taking, this is ridiculous... I WILL NEVER ORDER FROM THIS PLACE AGAIN. PERIOD!
Date of experience: March 2, 2023
Hello, thank you for reaching out. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Coco
Je l'ai acheté sur le site Temu. Boucles d'oreilles clous. Très beau et léger, agréable à porter. Je les aime beaucoup. Je recommande. Bonne qualité.
Products used:
boucles
Date of experience: March 18, 2024
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I RECEIVED MY PACKAGE TODAY OF A MIXTURE OF ITEM I CHOSE. I AM VERY PLEASE WITH THE QUALITY OF PURCHASE.
Products used:
make-up, clothes, earrings
Date of experience: January 10, 2023
Hello Victoria, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
The doll is beautiful, great quality and just love love love love loveit! I totally recommend them!
Date of experience: June 11, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This company do not sent all the stuff you order from them. Be careful money don't grow on tress..
Date of experience: March 17, 2023
Hello Sandra, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Estuve verificando los productos de temu.pero tiene 3 grandes detalles que deberia cambiar en la manera como cambia los prwcios constantemente y en cuestiones de segundos asta parece la bolsa de valores.la calidad en la ropa.de pantalones y camisas es muy baja de calidad.los trajes por el.precii que vas a pagar puedes conseguir un calvin cklein o tommy.o asta el DDD puedes encontrar el precio mas bajo que en temus aqui en estadoa unidos vimos la misma ropa mas barara en el ddd que temu era el mismo producto temu era 20.50 y en el ddd era 13.99 no hay razon.temu si quiere entrar al mercado de latinos d3beria respetar precios y exigir mejor calidad en los priductos...para mi concepto.es poor la calidad y ae descolora la ropa vale mas calidad que cantidad...esa es una esencia de empresa
Tip for consumers:
Los precios paracen la bolsa de valores ..la calidad de muy baja calidad
Products used:
Camisas chores ..gorrros..pantalones
Date of experience: December 25, 2023
¡Hola, gracias por comprar en Temu! Tu opinión es extremadamente valiosa para nosotros y lamentamos que no estés satisfecho/a con algunos de tus artículos. Implementamos políticas estrictas y medidas de control para garantizar la calidad del producto y que las descripciones sean precisas. Si no estás satisfecho/a con alguno de los artículos que recibiste, puedes solicitar un reembolso dentro de los 90 días posteriores a la compra. El programa de Protección de Compras de Temu ofrece reembolsos completos si tus artículos no llegan, llegan dañados o no coinciden con la descripción o las fotos (https://www.temu.com/temu-purchase-protection.html). Para solicitar un reembolso, inicia sesión en la app de Temu o en www.temu.com con la cuenta que utilizaste para hacer el pedido, abre la página "Tus pedidos" y haz clic en "Devolver/Reembolsar". Para obtener instrucciones detalladas sobre devoluciones, visita https://www.temu.com/return-and-refund-policy.html. El envío de la devolución es gratis en su primera devolución de cualquier pedido. Si seleccionas tu método de pago original para el reembolso, espera de 5 a 14 días hábiles para su procesamiento. Los tiempos pueden variar según tu institución financiera, extendiéndose hasta 30 días. Si eliges recibir tu reembolso como crédito Temu, recibirás el reembolso en un plazo de 3 minutos. Si tienes alguna otra pregunta, ponte en contacto con nosotrosa través del chat en www.temu.com o la app de Temu, para que podamos ayudarte a resolverla de inmediato. Saludos, Equipo Temu
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team