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Temu has a rating of 2.0 stars from 1,721 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Scammers. Don't order from them. They sent broken items. When you returned the broken items, they didn't find it. You have to show proof that you sent the product. Sometimes they didn't send some items. When you asked refund for those missing items, they didn't refund you. Their Customer service is wrost. If there is options for negative ratings, I will definitely give it.
Tip for consumers:
Quality is too bad
Date of experience: January 10, 2024
Some of the jewelry specifically rings, looked better in the photos and feel like bubble gum candy machine prices. Others are just a tad better but overall they are a couple of grades below costume jewelry. Other items like pistol holsters were surprisingly very well-made other cast emblems that I needed for a project were ridiculously expensive, and did exactly what I needed them to do. The bottom line don't hold high expectations for everything. Be disappointed with some and surprised with others.
Products used:
Pistol holster, cast aluminum emblems, motorcycle clamps
Date of experience: July 13, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The quality is very cheap. I can't sell it to my customers with any integrity. The returns are necessary. I was really excited to shop and bought three carts. Then my shopping like a Billionaire party was over.
A couple denim hats were okay but oddly shaped.I liked a couple pair of sunglasses but not any better than Amazon and I didn't have to spend $100 for free shipping every time.I shop on Amazon..
Tip for consumers:
It's just so cheap that it's unreal
Products used:
A few hats and sunglasses
Date of experience: April 25, 2023
Hello Nicole, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
To avoid at all costs. Plus they control what ppl say about them and will request removal.
They already tried to block my Instagram for saying that their app is spamming my phone which is true
Temu reported my review which will most likely be removed soon as it is a dictactorship and they do not accept feedbacks as the video I show it is not enough of the spamming this terrible company is doing and the data has breached. Horrible
Date of experience: December 22, 2023
Hello Loren, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Ive ordered two items to start, a shirt, and a solar charge hummingbird color change wind chime. Well both came intact, quality was better than i honestly expected for what i paid for the whole order. The hummingbirds are beautiful, the shirt was too big, but this particular option didn't have a chart to go by so i got the smallest option that one had. The amethyst was decent size, and great in color! I have another order coming, ill update then.
Tip for consumers:
Make sure you check for sizing charts
Products used:
Crystals, shirts, wind chime
Date of experience: August 10, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It's China stuff... Not meant to last a 100 years! I have ordered several items, from kitchen gadgets to clothing. Have I been disappointed... Yep you bet. It looked bigger in the photo, items arrived broken. But... For the most part, it is ok for China stuff. But the best part is, you don't have to pay double and triple for it at amazon... Trust me I worked for them. They keep china a float. Example I was looking for a wider headband went to amazon first. Saw what wanted 12.99 temu 2.39 same exact. And then there is the fact if your items do not arrive by the date they say. They give you a 5.00 credit. So just remember what and where your buying. Keep expectations in check.
Date of experience: December 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Don't get fooled by the nice pictures and low prices. They are just cheap qualities for more than what they advertised. Shipping takes more than their promised time (2-3 weeks). When reached out to customer service, it was just a bot repeating the same thing over and over. It is proven that there is no real customer service. Don't even bother to return anything because it's impossible. This is another offshore fraudulent company that enticed consumers with nice pictures and low prices but they are all false advertisement and shipped by boat. Do not get fooled and waste your money and time.
Date of experience: December 15, 2022
Hello Sally, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes!
Don't buy! I ordered some sandals looked very cute in pic. When I finally did get in an envelope the shoes were awful. The materials were cheep the fabric felt like thin cardboard the bottom silhouette is thin and awkwardly shaped and the strapping does not fit your foot it is too wide.the strap between the toes pulled out it was not secured and the sole is lifting. I have not been able to figure out how to return so I guess I just threw away good money
Tip for consumers:
Buyer beware
Products used:
Can’t find where it allows me to retun
Date of experience: May 27, 2023
Hello Laura, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
So my daughter ordered $20 worth of products and she changed her mind. We sent it back and she got the email that the warehouse received the products, they emailed my daughter and denied her return claiming they haven't received despite us showing proof. She's a teen and this was her hard earn money! Moving forward I am going to bad mouth them with the facts and discourage everybody to NOT buy from this scam
Date of experience: September 12, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am done with Temu. 3 out of 3 orders: Problems using my credit card (they actually asked for a copy of my statement to "verify"), problems with items that don't work, problems with shipping, problems with receiving items. Chat representatives can't do anything to help and just cover scripted talking points. I am done with this sham or shell company. Wondering if there is a different reason things are so cheap. Maybe instead of suing their competitors Temu should focus on their own order fulfillment failures.
Products used:
household items
Date of experience: December 14, 2023
Hello Amy, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had heard good things but my first experience with Temu will be my last. My parcel did not arrive after weeks of waiting and I have been told a refund will be issued and 'if my parcel eventually arrives' I can keep it. These items were ordered in November for Christmas and now I do not have time to re-order from another, more reputable company. Customer service was also terrible. No actual assistance just cut and paste responses which didn't actually help.
Tip for consumers:
Terrible experience with this company.
Products used:
My order did not arrive.
Date of experience: December 11, 2023
Hello Paula, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
You get what pay for. The thing that furnaces me about this online company is they advertise products with the best pictures! Advertising SCAM! They are scammers! I ordered two items and will not order from them again. I got my merchandise but it is cheap material! Nothing like the pictures! So deceiving! Never again.
Tip for consumers:
If you like quality ' this is NOT the site to shop on.
Products used:
NONE
Date of experience: November 7, 2023
Hello Tamara, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
It really is Wish.com 2.0, same low quality junk at a low cost. I ordered 10 items from various categories from clothing to kitchen to pets and because of horrible packaging 2 items were broken (bubble wrap would have solved this) all the items were just as I expected, not what was shown in the picture, low to very low quality and a complete waste of money. All these positive comments must be implants
Tip for consumers:
Just skip over temu , it's better to spend the extra 5 dollars and have something last more than 5 mins
Products used:
A key chain which I'm sure will break off soon
Date of experience: May 21, 2023
Hello Clyde, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I like TEMU. I do have some good things from them I have ordered. I've gotten a decent pair of house slippers, yard scissors, a wind chime, salt and pepper shakers. But I'd be careful with stuff that turns on and off. Two items I've purchased-a wind chime that is solar, but you have to turn it on for the light to come on at night and a pen for diamond painting. Those two things did not work. And I haven't been very impressed with all the coupons they send you and say you get this free or $20 credit. I have never seen any of that stuff, but they do have free shipping and that's good. I will still order from them, but I will just be a little choosy on the items I buy, if they turn on and off.
Date of experience: December 27, 2023
Hello Holly, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I am an old school person, who preferred shopping in person but Temu changed me. So far they are reliable, on time, I got wrong size shoes return easily and without hassle I got my credit. Stuff is valuable for the price.
Products used:
Jackets, cosmetics
Date of experience: November 4, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
This company is an absolute scam! I have spent almost $1,000 and have returned items as directed, yet the company is refusing to refund any money to my original form of payment. I keep getting brushed off and told a supervisor will take care of me or that the funds are on the way, but that never happens. A credit was actually applied to my bank account and then taken out by this company! I highly discourage anyone who is considering ordering from Temu to NOT TRUST THEM! They are extremely difficult to deal with and it's very hard to get your money back. They are very sneaky and constantly push you off from one department to another, yet they never resolve the issue and they never refund your money. I'm opening a complaint with the better Business bureau. Very upset and disappointed. If you do deal with this company I highly encourage you to keep all communications and be sure to screenshot everything so that you can submit it to your banking institution.
Products used:
I used a couple of small things but everything else went back. I am still waiting on the refund for five orders which began in the beginning of October.
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is not accredited by the Better Business Bureau (BBB). The products come in damaged or certain things are stated that they're real yeah real fake! The material of the clothing is disgusting. Not to mention so is the customer service! They send you broken things and expect you to pay two package them and send them back!
Tip for consumers:
Horrible customer service. Very heartless
Products used:
Nothing they are all damaged
Date of experience: January 23, 2024
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
Returning items are a PAIN! Very frustrating and disorganized returning several items. Most of their customer service is completely incompetent and will waste your time having you wait forever on hold without a resolution! Most of their women's clothing the material is not good quality at all!
Date of experience: November 8, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Sort of legitimate scam. All discounts, gifts, freebies are not real.
Absolutely no guarantee that you will receive what described and the amount ordered. The website has a lot of funky features, trying to convince you that you are getting a bargain, good quality at a good price. Well, not the quality and not the quantity that you pay for.
I ordered 3 sets, but received only 1 set. Described as 100% cotton, in reality, not a single string of cotton there! The only good thing about this site is that they refund fast, at least now. Not worthy my time.
Date of experience: April 17, 2023
Hello Elena, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
A Game Changer! They truly Do have Free shipping and Free returns. You also have the option of store credit or credit back to your original payment method. The pricing is very good. Now, before I purchase on Amazon or Walmart etc. I check the same item on their site and its usually less. I also love the shipping and tracking. I must say that with the clothing they will pull the old "Bait & Switch" on you! The item looks nothing like the picture on the model, totally different material…Good thing is I just return it for Free and get all of my monies back! Customer Service has been very good! They are now my favorite online store for almost everything!
Products used:
Jewelry, women's and men's clothing, shoes, toys, wigs, garden and kitchen items
Date of experience: June 16, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They send missing or broken or used items, and they refuse refunds! Totally thief! Not recommended at all! Don't waste your time and money and don't buy any thing from Temu!
Tip for consumers:
They are not responsible at all
Products used:
Garlic grinder
Date of experience: February 22, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered over 300 dollars of products they had on-trac deliver. It all was delivered to wrong address but the delivery company marked delivered and now they won't reship or refund me. I have photo of my packages at wrong door but they won't fix the problem. Multiple order numbers.
Tip for consumers:
You can't physically talk to anyone on a phone. All done through chat and can't speak to a supervisor. All they say is all the same speech
Products used:
None because never received any
Date of experience: December 8, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
The products are dangerous! Under low quality!
The photos are in the web shop are not real! They are modified. The electrical staffs are dangerous and/or doesn't work!
Date of experience: February 19, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Coming from China it does take a little longer but I see it was founded in Boston Massachusetts! I have loved everything I've ordered so far and plan to order more… Common sense would tell you to order a size or 2 bigger in shirts. I plan on to keep ordering! Thanks for what you do!
Products used:
Clothes, shoes, kitchen items, phone charger etc
Date of experience: June 17, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Really like the quality of the products, the website experience, delivery times and their customer service. There was just one instance in which the product received had a few scratches, but they happily refunded the amount almost instantly. They have a great assortment of products relating to daily household work, DIY and accessories. Way to go!
Date of experience: May 23, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team