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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I keep seeing a lot of reviews about the quality of the stuff on Temu, but tbh just manage your expectations cause the stuff here are pretty good for the price. They're for sure better than Wish and they deliver faster than Shein. I've ordered from the site like 5 or 6 times and all the items I got were pretty good. It's easy to use the app, checking out seems safe and I got my orders around a week after ordering. It's a pretty good app for people who want to find good but affordable stuff, but you gotta consider the price point when buying!
Tip for consumers:
manage your expectations!
Products used:
electric chopper, soymilk filter, baguette french mold
Its so much easier to follow trends and aesthetics now that im on temu but the best part is that temu is affordable so i dont even have to spend a lot of money to do it! Temu is always on top of whats hot and popular which means that so am i because they offer much cheaper alternatives that are just as good as the real things.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I love this site. Some really good product for great prices. This site is no my go to site for online shopping. Even their clothes are great. Shipping is very quick compared to other sites and they are good about returns.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I dont know why temu doesn't advertise it more or maybe its just not showing up on my personal feed but they sell products directly from great brands like lenovo! I couldnt believe it when i saw it bc the prices were so crazyyyyy but i couldnt resist getting stuff and theyre honestly the greatest! You get legit products from legit brands without the overpriced-ness of it all.
Products used:
headset
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Idk about other online shopping places but temu is probs the only one that has been v vocal abt their commitment to the environment. I wasn't planning on buying anything to begin with because I try to avoid online shopping as much as possible (the pollution produced by logistics alone makes me feel bad) but the moment I saw that Temu offsets their carbon emissions I was immediately on board. I don't bother online shopping anywhere else anymore <3
Products used:
sofa cover
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It keeps popping up with "FREE""" and then when you go to do it it says that you have to share and then invite ppl. I invite people and it stops giving me "point" once I hit.1 left. It leads you on and never win
Products used:
Games hat trick
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
Don't shop Temu! Screwed up my orders not once but twice today. Haven't given my temu credit that's 270 dollars and then refused to credit my account for all the hassle! Save yourself the trouble. Shop elsewhere! VERY ANGRY
Hello Renee, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am extremely disappointed with Temu. I ordered a lot of stuff for my daughter's dorm room almost 2 WEEKS ago and only one item arrived and it wasn't even something I ordered. Another item is showing as delivered but was supposedly included in the package with the wrong item! We are now having to rush to find other items to purchase because our Temu orders won't arrive before we leave for college and I have no faith what we ordered will actually be in the packages.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have purchased a few things with Temu now. I have to say that the shipments are pretty slow overall. But worst of all is the return process. I returned my items on May 25,2023 and used Temu shipping label, and they still don't have the package! It's been almost 3 weeks. I checked USPS and it says the package is moving through the network. That's a really long time to wait for a refund. Once this is resolved I won't continue to shop with Temu. My question is, where are these packages being returned to? I don't feel it's worth it to shop on Temu. I will just go back to Amazon and pay a little more money and get great shipping and returns. I don't recommend Temu. I don't trust there return process. I'm hoping to just get refunded and be done with them. I learned a lesson. BUYER BEWARE. DON'T SHOP ON TEMU.
Tip for consumers:
How terrible the return process is. BUYERS BEWARE.
Products used:
Clothing.
Hello Victoria, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat, so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
I have a credit with them totaling over $30 and whenever I try to use it, the check out system wont allow, me to use it. Customer service tried to tell me I used it on an order but when I showed them it still sitting in my account and to show me how I used it, I get crickets and a page out of the playbook. They are allegedly from Boston, but customer service is clearly outsourced. Until this issue is resolved, I will not order again and if anyone asks me if they are a good company, my answer will be a resounding no. Going to try AliExpress. Maybe they will do better.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This review is about poor customers service. Beware of the games Temu entice you into playing spin the wheel to get $150.00 store credit. So you spin and you get coins but you have to invite friends and family to accept the invite, it tells you one more time then one more time and one more time, this is time sensitive l worked real hard getting family and friends taking time for their work day to play this game me. I finally got down to $.50 from earning my reward of $150.00.My last referral Temu ask her for her credit card number, she got suspicious since she was just signing up not making any purchases. Why did they need her credit card? So she stopped. And l got nothing for all my hard work. I feel cheated and this is fraudulent. Customer service was powerless to do anything about it, l felt that they would at least give me the $.50 credit due to their negligence of asking her for her credit card. They offered a mediocre solution to the problem they offered me a $10 credit. Wow! So temu finds any way to cheat you out of your winnings? I left dissatisfied and disappointed. I recommend don't play the games
They're not real. They're the only ones that gets something from it. They get your referrals as customers.
Tip for consumers:
That the games are to their advantage of you supplying customers and leads for them. And you're not able to win the game to get your in-store credits
Products used:
This is about the games Temu entices you to play by offering in-store credits or free products
Hello Patricia, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I bought multiple orders, at least over 20 in one setting, and this company took my money and canceled all my orders, and now they will not give me my items, and the items that I wanted are no longer in stock because they canceled them without a reason when I have been verified every single time for the past five days, I don't know how many times I have been verified and my items have still been canceled. Worst company to deal with and talk to. I would not recommend and I would not buy.
Products used:
None, cancelled.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu has the best prices and top quality items. I am seriously hooked on them. Have not had one issue, have ordered for my home, furbabies, appliances, you name it. I am very satisfied with them. Time wise for shipping and receiving is not an issue, it comes well packaged and shipping is free so what's a few days more. Thanks to all of you
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I wanted the dresses I ordered so bad. They came as the tracking # said. I took them out of the package and tried one on. They were TOO small and they had long sleeves which I didn't order either. The dresses were to have no sleeves at all. Not satisfied at all. Will not order anymore.
I have no return label, so the package will have to be sent regular mail.
Tip for consumers:
Don't use it.
Products used:
NONE
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
They hold packages and just start combining all your orders well past your shipping date. And start trying to get you to contact usps when it hasnt even left there country! Right now its 16days past the latest package, and 30 days past the first!
Products used:
Havent recieved
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I placed my order on Feb 2nd and it arrived on Feb 8th, earlier than expected. Items were typical discount quality, but well worth what I paid. I was a little leery, in the past orders from overseas took forever, but Temu did great. I already placed another order. And my pup is happy with her bone!
Tip for consumers:
Look for discounts codes from other users on social media
Products used:
Bra, dryer brush, straw brush, dog toy, elastic shoe laces
Hello Barbara, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
They charged me for my order, marked that they delivered my items, I checked my mail box and mail office in all compartments. It got sent to the wrong mail box and I don't have my items. They need to fully reimburse me to change my mind about why I should use this app again.
Tip for consumers:
Don’t expect any refunds!
Products used:
I didn’t get any of my products. Spent $20 in party supplies, my son won’t have his birthday decorations, and they refuse to refund me. They marked the package as delivered, and I refuse to buy from them again. There products are cheap.
Hello Rebecca, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Coco
I had ordered several items including a tiny brass bunny and a tiny brass tiger. My husband and I created a keepsake shadowbox frame that included several items from TEMU. Every order purchased, was just as advertised. The brass items were heavier and better than anticipated. The frame was a tribute to our good friend, a magician, "The Great Raguzi".
We had a magic wands, doves, a brass tiger, tiny playing cards, dice, and small L.E.D. lights.It turned out to be a beautiful treasure for Raguzi's birthday celebration. Everything came together because of a website like Temu.com. Thanks Temu.
I will definitely recommend this site and seller.
Tip for consumers:
Nothing else needed. I needed tiny toys and the photos usually had the items next to a finger or ruler to indicate how small in reality. That was awesome measurements.
Products used:
A mini brass bunny and a brass tiger.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Don't use this company, they will play with your refund and reduce the amount of it, in another words they will steal your money. Quality wise is poor at the least. You will regret certainly if you use them. I think the reviews they are getting are fake and probably work out from the TEMU
Tip for consumers:
Not use TEMU, it is really bad experience, you will regret
Products used:
Jackets
Hello Cesar, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver the affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Please also keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco
I've been shopping on temu constantly because the discounts are crazy! Not only are products that are usually found in stores for 10$ only about 99¢ on this website, but they're also sold in such manageable, reasonable portions instead of the huge bulk portions that other stores try to push on us. For example I like making handmade bracelets and if i find beads I like, I want to buy only that bead, not a huge mix and match kit of other random beads just to get that one kind. On temu you can buy any kind of one thing without all the weird annoying sales tactics and its amazing!
They also have this crazy feature that I've never seen anywhere else called "price adjustment." Every single day after you've bought something you can check back with the price adjustment button to see if the seller has changed the price of that listing that you already bought and if they lowered the price at all, you get money back! I've gotten like 10$ in price adjustment change just because sellers have had occasional discounts on things I've already bought and I'm always clicking that button lol.
Tip for consumers:
Shipping usually takes like 12-14 days.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I love this mini washing machine it is so cute and works so well. It was delivered quickly and all in one piece. I am so happy with Temu service and product. I highly recommend it to everyone and you will not be disappointed. Great product great service I will continue to bring my business to Temu. Thank you!
Lorraine Nicks
California
Tip for consumers:
I am a very satisfied customer.
Products used:
Mini Washing Machine
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have ordered from this site five times and have yet to get anything free. I spin the wheel and it says I win five things if I send several referrals which I have and still nothing. Why advertise it if your not gonna give it.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you investigate right away. Have a great day! Best wishes, Temu team
Disgusting customer service, Evri didn't deliver parcel safely, contacted Evri they said it's down to the company to refund or replace item as their self the courier is at fault so the company should put a claim in (with TEMU can only do) spoke to someone called Jessica she's refusing to refund me. The site is messed up and they stolen my money and I don't have my items I ordered due to the courier service they use. Temu are money stealing company and scam their customers out their money
Products used:
None of them due to their courier serivice they use ,
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I'm skeptical of online shopping bc I'm hard to fit,but Temu has so far done well.Their shoes are wide enough for my size "D" width,and I've ordered 2 size "7" sandles and they're a good fit.I ordered an "xl" summer dress,where I normally wear a med/lg,and I'm glad I did bc it runs small but I'm pleased with Temu so far.The prices are fabulous and shipping is fast.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I wish I would have read thru all of the reviews before ordering. I don't think that they actually ship anything. I just get a notice that my item has had a label created and is at a shipping partner. Tracking is USPS but they do not have any tracking because the items have not actually been shipped. It has now been over 3 weeks. Oh, but I have been charged for everything immediately. If it looks too good to be true then it really is, I'm just mad at myself for falling for a scam. Doubt I will see any products or my money back but I will try for my money! (good luck trying to contact their "customer service") because it really doesn't exist. So, my advise is JUST DON'T ORDER FROM THEM!
Products used:
None because I have never received them.
Hello Trish, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com. We'll try our best to help find a resolution for you asap. Thank you and have a nice day! Best wishes, Temu Team.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Rose, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.