- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
After ordering over $100 and 7 days later, they tell me it has shipped. Call UPS, they told me they don't have it or receive a notice to pickup anything. Anyone can generate a UPS#. Will you believe Temu or UPS?
Tip for consumers:
This is a fraud or at best mess up ste
Products used:
Nothing
No complaints here. The title of my review says it all. The quality of the items I've purchased, the speed of shipping, the array of products and no problem with adjusting the order. Keep your eyes open to the measurement guides, and use them.that's the best way to order clothing.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I had a pair of sandals in my cart. They were there for awhile because I had started losing interest in Temu. Anyway, after they messaged me in my inbox, I went back on the app. They offered a rebate coupon that would have allowed me to pay $0.58 for my items. The coupon was to be active for 23 hours and counting down. By the time I click on the item and was ready to make payment, the coupon was removed. I reached out to customer service and was given the run around! I KNOW the coupon is still in their system. But the rep wanted to give me 20% off if I spent a $100! I heard before that Temu scams its customers and now I see it for myself!
Products used:
Shoes
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered 3 summer dresses on sale at the Temu website.
Got a text and an email stating that items are already enroute.
Got another text and an email stating that it was delivered and received.
How can that be? Since I was at work and no one was at home to receive
Said items. Emailed them back and got an auto pilot reply, for me to contact
The seller. Such a hassle. To this day, no refund was made. A big SCAM.
Tip for consumers:
Scam site
Products used:
Summer dresses
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I had 2 orders with this company. First order was delivered with no problem. The second was lost and labeled as Invalid Address by Shipping Company. I reached out to TEMU and chatted with a representative who told me that now it's my problem to deal with their Shipping Provider. Basically, they are washing their hands of the problem. They refused to cancel or refund items. And that $5.00 credit you are supposed to receive when an order is late, is definitely a JOKE. I will never order from this poor poor company again. It's definitely TOO GOOD TO BE TRUE!
Tip for consumers:
The Shipping Provider this company is extremely POOR. You will have to pay for items you will never receive. I will never order again!
Products used:
Nothing. The shipment never came
Hello Carol, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Here you get amazingly low prices for very low quality items. I ordered a large jacket. The actual size is medium. I just used it once during the cold storm on Dec 22,2022. This jacket will not unzippered. I had to force it open. Never seen so low quality items. I am 6'5" tall, 165" pounds. The hoody is so small it will not close. Picture included. The zipper will not work after 1 use. I had to force it open
Hello Hector, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
Haven't really had any reason to shop at any other place than Temu since finding it. You really do have everything that you need all in one website but you also get affordable prices that get lower with the many sales, promos and discounts that you can get on Temu. Had a few experiences that weren't that great but Temu customer service is 24/7 so someones always there to help out!
Products used:
watch
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I have been ordering from Temu for several months now and have not been disappointed with any item, with the exception of one item that didn't work as advertised and was credited the amount within minutes. I had one product that would not work on my phone and I was credited the money immediately and told to keep the item! So what I am saying is Temu has been a good Company to do business with, even though I just saw a post on Facebook saying that they are getting into your phone contacts, photos and all of your information. I believe that this person just has an issue with your Company! But I am very happy with it!
Products used:
Art supplies, lighting, jewelry
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a watch, and I received a cheap piece o plastic ( a watch link remover) so l contacted TEMU to resolve the issue, to my surprise, they did not even investigate, the answer that l received was that I did not provided enough evidence of my claim, on the other hand, they also fail to provide evidence that in fact, the watch was send to me.l lost 50 dollars but they lost my credibility and trust. If they just verify their inventory the issue could be resolved immediately but the company opted for judge me as liar….so disappointed.
Hello Alejandro, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to us at help@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
Temu is pretty much like Amazon but cheaper. I mean you still have to figure out if the product is worth it or not, but most reviews on the site are mostly good! The stuff I got were pretty good too, tho some items were kind of cheap-looking but they were also like $0.99 so I'm happy with them! Basically just read reviews first and use your own judgement when it comes to buying anything online! Most of the stuff I got were pretty good that you wouldn't know they were just $5 or so!
Tip for consumers:
Shipping nt as fast as Amazon
Hello Mary, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
As a first time customer I spined the wheel and it landed on a 30% discount. At check out, I tried to use the discount code but it will not take it. I called the customer service number and after many tries someone called me back the next day. I was told that they will credit my credit card which was charged on the same day. I received part of my order yesterday and the rest is coming on 2/3. I have not opened the package and I will return everything because of the false advertisement and terrible customer service. If you do shop from this site make sure you receive the discounts they supposedly offer.
Tip for consumers:
Be aware of their discounts. They are falsely advertised
Products used:
I did not review the products. I review the company and their customer service who did not give me the discount I was promised.
Hello Alexandra, thank you for shopping on Temu! Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you email me at taylor.wu@temu.com with your order ID, so I can help look into your coupon status right away? Best wishes, Taylor
After purchasing items on PayPal tracking updates show items have shipped, package has arrived in my location, package has been placed on a truck and is out for deliver to my house. Next there is a problem with my order? Next they offer a $5.00 credit if package is delayed. I call 1-800 number, some guy in the Philippines says he is very sorry and if the package is late by 48 hours I will get a full refund and I will receive the package at no charge. I receive the refund, the package in my opinion never existed.
Hello Steve, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered a coat for my son for the holidays and after a month got a text that the cost was delivered. I couldn't find it. They were good at responding to my emails and suggested I look around the house or maybe the package was stolen. Neither is true. I have a security camera and no one came to the door to deliver or steal a package. The holidays have come and gone and I still don't have the coat.
Products used:
Never received my purchase
Hello Dov, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. If you don’t mind, could you please reach out to me at candy.wong@temu.com with your order ID and a screenshot of your review details? We are eager to help you investigate right away to find a resolution. Best wishes, Candy
I returned items and still DO NOT HAVE MY ENTIRE REFUND! They gave me $24.11 out of $109.00. They tell you they are going to have the financial institution look into it but it is the same email every time saying they sent the refund when they only gave me $24.11. It has almost been one month!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I really wish I could free given a good review blank. However, I can only give one star I wish I could give no stars. I never received my product, even though they said it was received. Never received a refund. It was requested for no merchandise. Be very cautious when using this app..
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
PO**************004
I ordered a LARGE order ($200+) thinking it was free returns so I can try on and return items if anything didn't fit. BIG MISTAKE!
I returned EIGHTEEN items in the same package. They told me they received only 3! And when I complained, they magically "found" one more item the next day. After that they don't let you dispute anything. It's ridiculous.
Now I have to contact PayPal and my credit card company to dispute the charges. But judging by the MANY other negative reviews here, this is probably common and hopefully PayPal will stop accepting them soon.
HORRIBLE SCAM company.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Stick to Amazon. Package is a week late and it's lost. They can't track the package - it's lost! Told to wait patiently for delivery of items. No remedies to resolve except for a $10 credit - ridiculous! No refund or reshipment of goods. I requested that, but was denied. Previous shipments received were poorly packaged with large openings - surprised that nothing was missing! Stick to Amazon. Temu has the worst customer service! Christmas is a week away and they won't refund for my lost shipment.
Tip for consumers:
Stick to amazon
Hi Lynn, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season and carrier availability. You can check your estimated delivery date and track your package directly on the Temu app or Temu.com. If your package does not arrive, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you have any other questions, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue. Best wishes, Coco
This place is total bull$#*! i purchased about $150 worth of merchandise waited a month and still nothing my tracking is just a label they bought but post office is still waiting on items total scam the only thing i can rate this place on is customer servive they were decent which just makes me question it all wtf! They said they were refunding me and im still waiting on that so we will see wish is legit guess ill try there
Hello Kimberly, thank you for shopping on Temu and we are sorry you are experiencing difficulties with your recent order. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. If your items do not arrive, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If your order is refunded, please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again to me directly at taylor.wu@temu.com. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Taylor
My first order on Temu went great, but the second order said it was delivered, but I never received it, so I requested reshipment, only for it to get lost and never moved past a certain point and tracking just stopped. I had to request a refund. Now I'm scared to order anything else from Temu.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
Dont ever try and return an item. The entire process becomes a nightmare! No return shipping label can be produced. After several attempts talking to customer service i was assured they would refund the two items i was trying to refund, well only one item was refunded and after reaching out to them yet again no response from them yet again. I would advise anyone purchasing from Temu to be happy with what you purchase because you wont be getting any refunds. Use a credit card and dispute the bill that's the only way youre getting your money back!
Hello Joyce, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com). Have a great day! Best wishes, Coco
I initially ordered $242 worth of items from this website. I was told to send a copy of my bank statement the last four of my account which I did not feel comfortable doing. Therefore I contacted customer service requested to speak to a supervisor was told someone would get back with me. They never did. They refunded my money thank God However, I was never able to apply all the great discounts they told me about the 50% off of does the five get free gifts. I was never able to apply to. I think it's this is a shame I really do and this is this I really like the little stuff that I saw. I couldn't tell you about quality I can tell you about shipping, but I can tell you about customer service Down the drain.
E Steen
Products used:
None
Hello Erika, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system temporarily froze the account, canceled and refunded your order to your original payment method. If you wish to avoid potential cancellation of subsequent orders, please verify ownership of the payment method or shipping address used on this order. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us at help@temu.com, We would be happy to look into this for you right away. Best wishes, Temu team
I ordered my items march 1'st and it's now the 15'th. Ik it takes some time but wtf I been waiting!. It went back on my shipment date by 9 days!. If I don't receive my items by tomorrow or the day after I'm not buying from y'all again. I'll come back and let y'all mfs know bc I'm mad asf on bro.
Tip for consumers:
They have great products for cheap I will say that but it’s been too long, I haven’t received any of my items. And they keep pushing my shipment date back.
Products used:
None Ian receive $#*! yet the $#*!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I purchased a dress, swimsuit and Tshirt. I couldn't believe the low prices. I figured you get what you pay for, however after reading the reviews I thought I'd give them a try and I'm so happy I did. The quality is much better than Walmart at half the price. The only negative thing was it took 2 week for it to arrive.
Products used:
Tshirt, dress and swimsuit
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I had three orders w a temu of about 60 items - one order was many socks to give to a local homeless shelter. Other orders were for misc items for house, car, clothing, kitchen etc.
Every aspect of doing business via their app was totally satisfactory. No problems, no glitches.
Great technology to track items and return as well. I had one of three sweatshirts I ordered that I just didn't like the style so I requested to return it. I instantly got an email telling me that I would get a credit on my PayPal (which I did in two days) and to keep, give away or recycle the product. No need to return.
Everything was legit and easy to do business with. Their prices are very low and you just need to recognize that shipping, if from china, takes some time. My longest wait was less than two weeks. The quality of the 3 sweatshirts and dozens of socks was fine.
So I was wrong. I thought that if it was too good to be true it's not true. Well it's true.
Sam Marcus
Tip for consumers:
I had three orders w a temu of about 60 items - one order was many socks to give to a local homeless shelter. other orders were for misc items for house, car, clothing, kitchen etc.
every aspect of doing business via their app was totally satisfactory. no problems, no glitches.
great technology to track items and return as well. I had one of three sweatshirts I ordered that I just didn't like the style so I requested to return it. I instantly got an email telling me that I would get a cre
Products used:
socks, jackets, shirts, towels...
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
It says you can get stuff for free. It lied. It makes you buy 10 things just to get one thing. The delivery is horrible and this place is a scam. If this place keeps lying I will sue. If they keep lying to us I will sue. They should change there policy and give us free things for free.
Hello, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Boone, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy