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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Been wanting to get into making smoothies lately so I bought a mini blender and I've been having so much fun with it! My daughter saw the exact same blender on those dropshipping IG shops sold at 5x the price, but the Temu one works just as well. Even better that the price is a fraction of what dropshippers sell. The only difference is there's no logo or brand on it but honestly love the minimalist look.
Tip for consumers:
Better to order direct rather than on dropshipping ig shop, at least i can refund them if there is something wrong
Products used:
Mini Blender
I have placed 16 orders with Temu. Every item of clothing fit exactly as expected. I took time to read all the reviews and sizing recommendations. The clothing is top quality complete with lining in the dresses and skirts. My orders ALL arrived on time or early. Returns were super easy I recieved my credit within an hour of dropping off my return. It breaks my Patriotic heart that I cannot afford to buy this quality at home in our own country, the USA. Many of the items I purchased I cross checked on Amazon. The pictures were exactly the same as TEMU, even the models were the same.
TEMU is not the same as WISH. WISH was a disaster for shopping.
Tip for consumers:
Read all reviews and double check sizing
Products used:
Dresses, shoes, shirts,household items
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've had this ring on for 3 day's and its already come apart, obviously it's very cheaply made. Be aware of prices they are only 8 dollars for a reason. Obviously not real Tungsten.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Not gonna lie but i thought that temu was definitely without a doubt 100% a scam because of how the home page was designed (idk it just looks like them sketchy as hekk websites dyg me). But my friend persuaded me to give it a shot and i stand corrected hahahhaa like its great and have never had a bad experience so far.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I HAVE ORDERED SO MANY TIMES AND REORDERED! NEITHER THE UPS NOR TEMU CAN GIVE ME ANSWERS THEY MAKE THE STUPIDEST EXCUSES ABOUT THE PACKAGE AND JUST KEEP PUTTING IT BACK ONTO MY TEMU ACCT AS CREDIT TO REORDER! BEEN WAITING FOR PACKAGE FOR A MONTH! Scam terrible company. How are they still up?
Tip for consumers:
Terrible. Terrible. Website.
Products used:
Didn’t get any.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have so many items missing, every order except 1 I have not received all of my products and I can't talk to anyone to receive what I've paid for. Angry customer Barbara Long 1500 EXETER AVE APT 210 BESSEMER AL ******* *******046 I NEED TO SPEAK WITH CUSTOMER SERVICE PLEASE
Tip for consumers:
How do you speak wya live person about you didn't receive?
Products used:
I've purchased many products, for myself and my business, some were great quality and some wasn't. You get what you pay for, they served the purpose at that time.
Hello Barbara, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
First time ordering. Great Website, placed order for a couple of items and then realised I wanted to order some more. You can add to your first order with one click PERFECT. Placed order on 30th July for trainers, a couple of storage boxes and some DIY tools. Items arrived well packaged and delivered by Evri on 3rd Aug. Items good quality and what I expected. Recommend and I will use again
Products used:
Trainers
DIY Tools
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Havent been on temu for long but i've had a p good experience with it so far. My things get delivered kinda late tho but alls well that ends well as long as i get my product. The important thing is that all the products that ive gotten were in good condition it just 1 shoes didnt fit i had to get them exchange.
Hello Gavin, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I would give this a zero but that's not an option so I'm giving it a one. It has been already three times that I ordered from temu and they keep delaying my orders. They refund them without explaination. This last time I really wanted my items and was given the run arounds for weeks. They would just tell me to call the USPS and they wouldn't tell me a straight answer for the delay. Time kept passing by and out of the blue they just cancelled my order even tho I said not to. This is beyond unprofessional and frustrating. Don't waste your time or money on this app. Truly disappointing.
Tip for consumers:
This app sucks. So unprofessional and disappointing. Total waste of time and money.
Products used:
None. They were never delivered
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I ordered a quantity of 12 wallet/watch gift sets for when I visit my family out of the country on February 6th. I ordered on January 18th and received an estimated delivery from January 26th-30th. I finally got a delivery notification that it was signed and delivered to a post office location in California on February 1st... I live in Oregon so when I went to inquire about why the package said it was delivered to a different state. USPS said that it is being returned back to the sender. I tried to request a refund from Temu but have received runaround. Overall, it's been a very bad experience purchasing on Temu and I don't recommend anybody to purchase their products from this site to avoid further headaches and issues.
Hello Billy, thank you for shopping with us and we are sorry you are experiencing difficulties with the order. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please feel free to reach out to me at taylor.wu@temu.com. Have a great day! Best wishes, Taylor
I purchased a kitchen holder and i phone plug. Never either one or my money back! Said incorrect address. But, I did receive from them before after numerous attempts they never responded. BAD
Tip for consumers:
Don’t
Products used:
None
Hello Louis, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
They make fool to people. In photos different and received items different.
It's too small and tiny product will get. 100% worst too bad quality.I am not satisfied
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm highly satisfied because all my products has been good top of the line grade a very good quality I've had no problems either when I called tina to get something straightened out right away it was straightened out and if I needed a credit they gave it to me I never had to send anything back they gave me a credit for it temu is the bestest
Products used:
All I got
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
It took 3 days to pack and ship after the order is placed. It will take another 10 days to deliver to your place. That means once you place the order don't expect delivery for the next 2-3 WEEKS (if you are lucky).
I will not recommend anyone to order on their site. AMAZON Prime is a BETTER CHOICE.
Don't be Penny-wise fool and save a few dollars.
Hello Jiten, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I ordered my first order in November it it was fast shipping.
Since then I have ordered about 5 more times.
I placed a order on the 28th of Feb and was supposed to receive shipment on the 11March to 17 th of March so far it's still in preparing to ship and $145.00 was refunded because 38 of the items was sold out.
No explanation no customer service.
And I can't cancel the rest of the order, because I can't get my money back only Temu credit.
Hello Sandra, thank you for shopping with Temu (tee-moo). Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this issue for you right away. Best wishes, Rachel
Sometimes the deliveries are on time but the rest of the time their warehouse doesn't bother to ship and after weeks of waiting and contacting their so-called "customer service" they stall can't be bothered to stick your purchase in the mail. Yeah they offer a 5.00 credit for late delivery but what good is that if your item is never shipped and you are so tired of the bad service you will never buy from them again?... My rating is DO NOT BUY FROM THEM NO MATTER HOW GOOD THE DEAL SEEMS!
Tip for consumers:
DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THIS SITE.
Products used:
I can't use products they never bothered to ship...
Hello Randall, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
Missing items from reshipment. Refuse to refund or reship since delivery said delivered and youre only allowed either once. 1 order was shipped into 5 packages. Only received 3 packages from reship-lasership was deemed at fault but no luck there. Received 1 package twice. 2 packages once and never received the other 2 packages but because its under 1 order it says delivered from all so i only received 1 out of 5 originally and 3 out of 5 for reshipment w 1 being a dbl from the first…. On the hook for $250 worth of items never received
Tip for consumers:
never ordering again
Products used:
the ones i received. clothing and childrens toys
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I placed an order said it would take 7days, if not they'll pay you $5. I've order a couple times and one order took over a month to recieve. And the other one wasn't complete, was missing half my order
Products used:
Necklace, ankle bracelet, and throw pillow cover
Hello Amy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I ordered about 10 x from them in the last 6 weeks. App and merchandise are great. But stay away from the games! You waste your phone memory and time. GAMES ARE UNWINNABLE! Always a dollar or a few cents short. Fish game: I wasted a whole week on 3 cents short, even though I PLACED A BIGGER ORDER TO BOOST. Free gift game: A dollar short, even though I shared the link and got 2 NEW USERS, WHO DOWNLOADED THE APP AND ORDERED FROM THEM! Stuck on a dollar. See below pic. That is absolutely unacceptable! They gain 2 new good customers,who order from them and I get 0 in return. STAY AWAY FROM THEIR GAMES: UNWINNABLE! Unless you are a big time influencer. A regular person gets used up for doing all the work with free referrals and get absolutely nothing in return. Maybe tell people about the app, but do not waste your time sending links and 100's of shares. App is legit, games: scam.
Tip for consumers:
The side is legit, the games are not!!! Do not waste your time on games, unless you are a big time influencer! I wasted hours and multiple multiple days on these games and so called free gifts, it's a scam.
Products used:
I ordered multiple times. Had only a few not so good merchandise and a couple of damaged ones. But they will refund. GAMES ARE TERRIBLE, UNWINNABLE A SCAM.
Hello Taranee, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We would be happy to further assist. Best wishes, Temu team.
I had just downloaded the app and started playing there games, I was doing pretty good, then the game glitched, I didn't get my 6 free prizes, I was frustrated so I contacted support, they treated me horribly, the whole time, and was smug and aggressively arrogant, $#*! temu, they don't deserve anyone's business, don't waist your money
Tip for consumers:
Terrible customer service
Products used:
None, first time on the app
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ordered twice for over $100 and didn't receive either shipment. Now the customer service is saying they won't reship or refund my order. So I am now out of $100 and no items. They are a scam!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I received my order with 1 item missing and 1 that only had 30 pieces of the 46 pieces advertised. I wrote a detailed explanation to CS asking for a refund on both items. Jessica in CS wrote back to me telling me that unless I return the missing items, no refund will be given. O_o (not kidding), then she closed the ticket, so I had to do it all over again. How do I return an item THAT WAS MISSING from my order? She never addressed the item that only had part of what I paid for in it. Temu is doing this more and more. I've bought several items (beads, stickers, etc.) that had a specific number of items that were to be included in them. Clearly they don't think we'll count them. I do. She's done this to me TWICE now and I'm on my third ticket. Each time demanding that I return the items I didn't receive in order to get a refund. I will file a report on BBB and FTC on their fraudulent sales practices.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Big let down! I placed 2 large orders. P.O - **************170 and P.O - **************170. Over $500 between April 01st, and end of May 2023. I wear a size 42, I purchased 8 pairs of sneakers I received sizes 41, 42, 44 and the largest 46? Aparently what ever they had, is what was sent. I tried customer service, after being past from one to the other the 3rd completely ended my communication. I could not leave a 1 star review because the application will not allow it. Unless it's a 5 star review, 1 star ratings are immediately sent to customer support. Where I explained my delima over and over and no one understood? What's to understand I order size 42 and recieved 8 pairs or every other size. Big let down.
Tip for consumers:
Not certain this is my 1st time visiting this site.
Products used:
Male/female Shirts, ladies dresses, men sneakers
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Not proud of it but this wireless speaker was definitely an impulse purchase on my part BUT it didn't end in tragedy bc I actually like it :O Got this off of Temu without any expectations whatsoever but what I got was amazing sound quality and great bass with a super long battery life for such a small speaker. I trust the products from Temu since getting this one and i'm even waiting for another order to arrive!
Products used:
speakers
Hello Dominic, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I got to find sooo many nice things on Temu that let me customize my bedroom <3 From bedsheets and pillowcases to study lamps to even little cute things I can put on my desk, Temu really had so many great things that let me express myself! There was a really great selection of items I couldn't find anywhere else so it makes my room feel more unique to me :)
Products used:
bedsheet & lamps
Hello Frankie, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Karl, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco