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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I'm moved into an apartment and and wanted several little things to make it nicer. Of the six items I ordered three were either the wrong size or not what I ordered. Temu reply to my request for refunds to keep the products and they would refund immediately. It's been 5 weeks and I keep getting Promises of a refund or it's being considered. I don't expect any refunds. I will never buy from Temu again.
Tip for consumers:
Temu recommended Cash App. They did not refund and I have not received a check with my refund amount.
Products used:
LED lights for my granddaughter's room, sheer curtains with leaves on them and two very small bins.
Everything was great. However, I ordered a toilet shelf that did not fit over my toilet. It was too small and my toilet is a standard American-sized toilet. It was also difficult to put together. I have ordered several times and have not been disappointed, otherwise. From the looks of the pictures in the ad, the toilet is smaller.
Tip for consumers:
I ordered a sink caddy for my kitchen and it did not fit the standard American-style dish sink. I still have it and don't use it. I noticed that American plumbing is different than China, so things may not fit. For other customers using American plumbing and planning to order accessories, be sure to look closely at sinks, toilets, bathtubs, and showers in the ads, before ordering accessories.
Products used:
The jewelry and shoes.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered some my personal items. ($66.00 more)
When I got email delivered message I was in my house but I didn't get it. They sent picture where they delivered. That was not my house that picture was like woods. I sent email ask for check and let me know. They never answer to me. I try to live cheat But I cheating with robot not with human. The robot same answer repeat. I try again with human but same like robot doesn't help me anything. They sent email and text every minute for ask buy more and more before happen this. After complaint this issue they stop send text and email. They still didn't answer anything about my order. Bad bad customer services!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered a few things on temu and then shut down the app, and since then I've been bombarded with text messages from temu giving special offers and percentage discounts on your next order. I've gone into settings of shut everything off and I still can't seem to stop getting these messages. I've looked on YouTube I follow their instructions and still I get messages. Can somebody please tell me how to stop or how to turn off or get rid of temu completely?
Hello, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I will never order from Temu again! The clothes did not look like in the picture and their return policy may be for free, but the steps you need to take are so ridiculous most people probably give up! Not to mention all the garbage emails I started getting after signing on and the ridiculous games you need to go through with all of their pop-ups
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I stumbled upon this company by chance while browsing my Facebook feed and noticed the retailer came up. Since I was planning my child's graduation party from high school, I noticed many items offered by Temu that would be useful. I placed my first order and was impressed with the fast shipping and delivery not to mention great quality products that arrived. I ended up placing additional orders as I found items I needed. Temu is a great retailer that I look forward to shopping with again and again!
Products used:
Party and home decor
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
TEMU had my credit card on file from prior purchase (my big mistake). They then sent a package of items I didn't order and charged my credit card. The return was a fiasco which ended in me having to pay to return the items. I got the credit card company to reverse charges for the items. TEMU representative said they would refund any fees for return but after I incurred the fees and provided receipt they refused to refund my money. They are terrible to deal with. I spent hours trying to resolve the problem. I recommend you NEVER do business with TEMU. See TIME Magazine review: https://time.com/*******/temu-app-complaints/
Tip for consumers:
Representatives can’t understand English well enough to serve American buyers.
Products used:
None
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Purchased items but when packaged arrived it was open and items were missing. I was told they will not refund me for the missing items because they were shipped from their warehouse. I'm not saying they didn't ship them I'm saying they didn't arrive but they don't want to do anything to make it right. I even sent them the packaging showing the post office stamped unsealed and item arrived and damaged condition. Do not recommend them they don't fix the problem.
Hi Dina, thank you for reaching out and we are sorry any inconvenience caused. Your feedback is extremely valuable to us and we will strive to address any concerns you have. If your package does not arrive or not as described, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html)
To make a refund, please login to the Temu app or website with your ordering account, open "Your orders" page, and click the "Return/Other help" button. Please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html if we can help you further.
Best wishes, Coco
Dear Me***is, thank you for submitting review on Temu. After carefully reviewing your submission, your review could not be posted on our site. It appears your content did not comply with our guidelines.
Very bad for an order of this amount the boxes are very damaged and it is from TEMU as you see the tape holding the box together. Both cameras do not work, now I have to start the return process, very disappointed.on top of all this the directions for installation do not work and only now does it list that you have to have a specific router...very bad I have 400 euro of equipment that does not work and to return and wait is going to take more time than I have for this installation...TEMU shame on you for selling items like this
Nov 7,2023
19 items: 745,66€
Order Time: Oct 20,2023
Order ID: PO**************321
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Are the things cheap? Yes. Are the things cheaply made? Sometimes. But the value is there especially if you like to shop and not spend a lot of money. I placed a small order first to see if it was a scam. Since then I have placed an order about every 4 or 5 days. I really enjoy being able to get things for my teenage grandkids at a great price.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I placed my first time order about 2 weeks ago. I finally got a notification that the package was on its way. I check the tracking number and i was told it was out for delivery. That was 2 days ago. The tracking number keeps saying that the delivery was "attempted". Now it says that address can't be confirmed. The problem is that the address I put is my work address. Which is a hotel. A business that's open 24 hours. The "attempt" listed that the business was closed and now it just says insufficient address. I'm very confused. I've always had everything delivered to the hotel & NEVER had a problem.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I am extremely disappointed and have now deleted the app not to be used again.
I ordered a PU leather bag and what I received was not like the one represented. I never buy leather so this isn't the issue. I have now created more landfill which is very upsetting instead of using this bag. Awful!
Tip for consumers:
I won't use this site ever again
Products used:
None
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Every order is correct and delivered within their window. Return/refund policy is incredible. Customer service is prompt & efficient. All items are as described and of excellent/good/ fair quality for the unbelievably low prices. I am a die hard fan and have ordered atleast 50 times! Have not one problem. I cannot praise enough. I also want to add that I've purchased items on Amazon only to find identical items on Temu for a quarter of the price! Yes. The EXACT same item! For example, I purchased a pair of mesh sneakers from Amazon for $40. I then ordered what appeared to be the same item from Temu for $8.00. When I received them I compared the two and they are EXACTLY THE SAME! Just a different "name." I kid you not!
Tip for consumers:
Customer Service is unparalleled!!! I'm addicted to Temu!
Products used:
Everything from A-Z.
Clothing, cosmetics, houseware, shoes, jewelery, artwork, toys ect.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
On three separate orders, this company duplicated items (and charged me) immediately after I purchased them. I agree to one price, and then my CC is charged an extra $$ for the second item on the same order. When I got my receipt, I was like, wait - that's about 10.00 more than I agreed to... and then I figured out the issue. In my last order, I triple-checked my items were at qty 1, and nope - they duplicated 7 out of the 8 items of the order. They do ship the second item, but their return process is horrible! Is this a way to get more money out of their customers? It is a horrible business practice, and you must wait over a month (6-8 weeks) for your refund. About 50.00 more than I wanted to spend on the order. I have to wait for the long shipping process, then I can request a refund and a return label for items I never even purchased in the first place. What a pain and I am out that money for over a month!
Tip for consumers:
Horrible company.
Products used:
My order was duplicated. I didn't do it; Temu did. I am out of the money I never intended to spend until their long shipping and refund processes are complete. Over 30-60+ days. This is infuriating because they have duplicated items in past orders, so for this order, I double-checked that all things were a qty of 1 except I found one item had been changed to qty 2. I changed its qty to 0 not wanting to take any changes ... and made my purchase for around 50.00 ish dollars. Instead, they doubled the qty of the eight other items in my cart and charged my ca d over 100.00 - after I agreed to a 50.00 purchase. How is this not stealing? How can they charge my card without my permission? They will not refund my money until I receive the items. I should not have them hold my money for something I didn't purchase! I will not order from them again.
Hello Brea, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Could you please reach out to me at rachel.zhang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I just don't understand the post from some of these buyers. What would you expect for the price. I have purchased a lot of items and been happy with my purchases so far. Most of my items were the same item sold by Amazon but at a greater discount. One customer complained about the packaging. Some people need a life. Temu you got a loyal customer. I even told my family about it.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I love the wide variety of products they sell and the prices are amazing. I have ordered dozens of items and almost everything has been better quality than I expected. I did have one issue with a tool that did not work. I contacted TEMU about a refund, and in less than 3 minutes I had the amount credited to my account. I didn't even need to return the item!
I love TEMU, and I will always check there first, before I go to Amazon. I am always discovering new things to add to my wishlist. TEMU is like cell phones. You wonder how you ever managed without them!:-)
Products used:
Tools, workshop supplies.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had ordered several items yesterday. I get an email today saying that I had left items in my cart. When I checked they didn't include in my order a few of the things that I really wanted. They had raised the prices significantly over the price when I had ordered. Beware
Tip for consumers:
Beware! I had ordered several things and they left a few things out of my order and sent me a follow-up email that I had items in my cart. When I checked my car they had went up on the item significantly
Hello Greg, thank you for reaching out. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html or help@temu.com so that we can help you look into this right away. Best wishes, Coco
This humidifier is perfect for my bedroom bc it helps me sleep better. Most of the functions r really convenient like the auto-shut off when there's no more water but I also like that it can be charged with a USB cable bc its so much easier. I also really like the light settings because it acts as a nice night light before I go to sleep. Really happy that Temu is trustworthy because I get a lot of great items on it.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I did 4 returns for different order's and for each different return they gave me the same tracking number. Now they received one package and they said i only returned 4 items. What about the other 3 packages with all of the other items? I have proof from UPS of all packages scanned with same tracking number. Temu owes me over $120 dollars that they do not want to pay me back. Customer beware.
Tip for consumers:
I did 4 returns for different order's and for each different return they gave me the same tracking number. Now they received one package and they said i only returned 4 items. What about the other 3 packages with all of the other items? I have proof from UPS of all packages scanned with same tracking number. Temu owes me over $120 dollars that they do not want to pay me back. Customer beware.
Products used:
Jewerly
Hello Komi, thank you for reaching out and we are sorry for the inconvenience. If you are not satisfied with any items you receive in your previous order, you may apply for a refund within 90 days of purchase. Please also keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. We offer a free first-time return for each order. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. If you have any question about your refund amount, could you please reach out to me at karl.wang@temu.com? I would be happy to look into it for you right away. Best wishes, Temu team.
Most of the items are junkie. Especially the jewelry, the adage "you get what you pay for" is dire with this site. You can find some neat deals if you are willing to sift through all the junk...and there's a lot of it. Mostly low quality, poorly made items that reel bargain hunters in and then winds up in the garbage can or donation box in less than a year...stay clear of jewelry, and any items that you want quality in. I was switching careers and needed office lunch boxes, coffee tumblers, and items for my car for an hour commute in the morning and was able to score some great finds...just don't get stuck. This site is the equalivent of the "claw machine" before the Walmart parking lot.
Hello Jenn, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
I ordered a shirt and hat for my husband. And a short outfit for myself. It took weeks to get it and when I finally did I was very unhappy. The hat looks really cheap and came really smashed/ folded up in a bag. It's trash and as for the outfit I got it looks nothing like the picture shown. It's very cheap looking and the colors are dull. The cute picture shown on the shirt is just a big cheap sown on patch. My husband was dissatisfied with his shirt also. I saying is cute but the shape and material it's made from is weird. I'll never buy from them again! And the order wasn't really that cheap either. I would have rather spend the $32 on one good item at my local store then to have wasted it on this trash!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am upset with myself, because I didn't read the everything about the refund policy. If so I don't think I would have ordered. Can't get my money back. I can only use the refund on their merchandise, which isn't right, it's like you making buy your items. Didn't want to order anything thing else. I have ex amount of money tired up with them. I have. To buy from them if I want my money back. Please read the refund Policy, before ordering. That probably would have changed my mind of Ordering
Products used:
Most of the items where giving as little gifts
Hello Lois, thank you for reaching out and we are sorry for the inconvenience. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call 1-888-495-8368. Best wishes, Rachel
I never received my product and spent over three hundred... Can they have guaranteed delivery LOLO? And when I recent out to their customer service, he said they weren't refunding my money.
Products used:
Nothing showed up
Hello Stephanie, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 5-14 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can assist with your order tracking and refund. Best wishes, Temu team
I ordered from them. They said it will be delivered between the 9/16 to 9/21 I never got the package they resend it and I never got the package and they tell you they cannot refund your money but they use this packaging company call ontrac so you never get your packages. Do you end up losing your money? Do not order because if you do you won't receive what you ordered. I'm pretty sure a lot of people went to that customer service is no good.
Tip for consumers:
It’s not a good sign never get your order all your money so you get stiffed out of your money don’t make the same mistake I mean lost my money
Products used:
None I never got my order
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu has a good customer service, unfortunately the temu company has terrible rules in changing address or order cancellation. But they found a way to rfund 100% of my products that was sent to a wrong address "still waiting for refund but received an email they will refund everything. Temu products are fair enough for their price. - i hope they keep improving and the customer service will continue to be superb at their jobs
Products used:
None
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team