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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Temu.com took my order, promptly charged my card, and 3 weeks later sent me an email that my order was delivered.
Except they did not deliver. The picture on the site shows some door with the same number as my street address, with some package on the street close to that door. That picture has exactly nothing to do with delivering packages to my address. Number of a street address is not unique. I live in an apartment building with a mail room, where mail is normally dropped off. My order has correct address, with apartment number on it. Mailroom is the first room upon entering the building lobby. Every legitimate delivery service operating in my area manages to deliver packages with no problem.
I've contacted Temu.com about non-delivery, but online support tells me to call, and phone message tells me to hang up. Not exactly promising for getting anything for my money.
Tip for consumers:
Don't use this site.
Products used:
Nothing was ever delivered.
I am ashamed to say I've spent a few hundred dollars on Temu.com because they have an amazing selection of unique items from which to choose. Not anymore. While there are many things that can help you with housekeeping, the majority of things I've bought are cheap, made in China, and not as expected. Jewelry often tarnishes, breaks easily or looks cheap like the price you paid for it. Occasionally, you may get a quality ring in stainless steel, but that is not the norm. I purchased 5 clothing items in one order and each was made of the same poor quality materials, a cheap, thin polyester. I would never buy clothing from them again. Yes, Temu.com is a legitimate company who crams orders in to orange plastic mailers which can cause crushing of hats and other items. They do refund money if you are not satisfied once the item is returned.
Tip for consumers:
The clothing I've purchased is of poor quality and jewelry is cheaply made for the most part and breaks or tarnishes easily. Certain cosmetics are a good buy, but some can be disappointing, not working as described. I'd read the reviews before ordering and even then, you cannot be sure of the quality of items you are going to get. Temu does offer refunds if you are not happy with your purchases, so that is a good thing.
Products used:
Cosmetics, womens tops, cleaning sponges, rags, etc., squeegee for floor, jewelry, household gadgets, storage containers, shoes, and more...
Hello Mar, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Fun site too shop on...At xmas I ordered dog sweaters and pet supplies...all were wonderful...very wellmade but too small...I went too return them for larger size...They responded by saying too keep them or donate...8 sweaters and they refunded my money...I took al of them too the SPCA...they were so happy...shipping was amazing...1 week...its from china...so that was quick...I just ordered 4 dresses...2.99 each...even if there copies.its worth it too me...I spent 21.00 including shipping with this price...thats a dinner out for me...so good luck...my exsperience was great...
Tip for consumers:
Love temu
Products used:
Dog beds
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
This is a U.S. based Chinese company who has only been in business since September 2022. It is a million times better than decades-old AliExpress & is almost on par with Amazon (without the books)--amazing for such a new site. They have a humungus hoarders dream inventory of everything you never knew you needed at prices so low as to be almost free. Accurately fulfilled orders are shipped FREE in a guaranteed 11 days w/$5 credit for later deliveries. CS is easily accessible & overly fair. They have liberal return policies & refunds are promptly processed. I had problems with 2 orders but it was only because the packages didn't fit in my mailbox, which is a block away up an unpaved ominous-looking deadend & USPS couldn't find my house (if you can imagine that).
Tip for consumers:
Close to Christmas occasionally shipping wasn't free & required a $35 order, but if you checked back the next day it was back to free. Items I bought for $.68 each were $2.49 when I wanted to place a reorder for 10 more of them. When you see a ridiculously low-priced item, place your order IMMEDIATELY.
Products used:
papercrafting/art supplies, lighting, warm winter wear (hats gloves), tools, & many useful items I never knew I needed & the ones I found I didn't need were returned
Hello Kris, thank you for shopping on Temu and sharing your 5-star experience with us! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
After I finally received my products very late I discovered they are counterfeit. I bought an exhaust pipe that is counterfeit. It is not a factory item, just a cheap knockoff. I requested my money back but TEMU requires me to return the item. This mistake will be costly to TEMU as I have handed the item to the authorities. It would have been easier to comply with my request, but TEMU decided against it. My attorney has suggested a lawsuit after the authorities have concluded their investigation.
Furthermore my last TEMU review was answered by a repwho suggested TEMU sells quality products. WOW! Really! Quality products? You have been caught red handed selling counterfeit products! You call that quality? Are you completely insane? This company is a joke.
Ladies and gentlemen. Wait for a while before you purchase. After this lawsuit I'll take over and fire everyone who is responsible for this crap.
Tip for consumers:
Counterfeit Products. Stay away from them.
Products used:
Exhaust
Hello Eddie, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. You can shop with peace of mind knowing that all of our payment links are secure and PCI-certified. We work with UPS and USPS to ensure that packages are delivered timely and efficiently. Most packages arrive within 7-15 business days. However, we are experiencing shipping delays due to the high volume of orders this holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at coco.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Coco
Have been using Temu for a while now. Was sceptical at first but actually, I can't moan. You pay very reasonable prices for reasonable goods.
Ofcourse check the size guide and probably steer clear of some electrical items, but for baby toys, fishing gear and birthday gifts, you can't go wrong!
Can see some negative reviews but I'd suggest from ppl who haven't read the detail.
Worth the experience, relatively good delivery times considering. If you type in the code afe******* at the checkout, you'll also be given a 50% discount on your first order! Remember to check the size guide!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have no items to review because I am still waiting on my order. 2 wks after placing my order, I just received tracking number 2 days ago. However, tracking details show only label received and courier still waiting to receive order from seller. I wanted to place another large order but the shipping is a drag. Customer service is a joke. I needed my items for a trip that I will be taking in 6 days. I will do an update with a review on products received when I return from my trip. That is, if they are delivered by then. I am a 1st time customer but will not be ordering again.
Tip for consumers:
If needed within 2 or 3 weeks order month ahead of time or from another source.
Products used:
Multiple items
Hello Faye, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Coco
They use a point system to reel you in and then cheat you. Not only does the number of water drops you get get less and less towards the end it doesn't even add anymore. You take the time and effort to open the treasure chests, but the number of drops is no longer added. The reward you get when people download the app via your link will no longer be added while you see that it is. Very sneaky! Even though they are so mega sneaky to do that last plant per 0.05 per 10 drops, I should have made it long ago without the sneaky pranks of this worthless app. The only thing that adds water drops now is ordering orders. They want to cheat you to do their advertising for them and keep spending your money and not have to spend the reward they promise you. Shame on you Temu! I'll delete that crap app and keep it on Shein and Aliexpress. There you know what you have in them and you have no deceptive pranks.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Top fitted perfectly true to size. XL I am 14-16. Bra one size 3XL a bit large would fit 40DD but comfort plus. Bra 2 white fastening at front, 4XL but smaller still comfortable. I usually take 18DD. Haven't tried socks as yet.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
This is my 2d time shopping with Temu. With my first order I was not happy because the coat I ordered for my grandson was too small. I recently placed another order with them, using the one-click purchase for an order I had just paid for. Only one additional item was added, causing me to place a different order. Now I'm being given a $5 on each order because the delivery dates keep changing. It's frustrating. I'm hoping the quality of the products I've ordered will make up for how long I'm waiting to receive them.
Hello Toni, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I bought something off of Temu for my daughter for her birthday and they never arrived. I don't have much money. So when they had the items cheaper. I bought them.
Tip for consumers:
I have never been shafted before. They need to be shut down
Products used:
I received non of them.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Surely rings true with this on line shop. I ordered baby clothes which came balled up in a taped up bag. Clothes were of a very cheezy quality and sizing is questionable. Speaking of sizes, some items d no size others were in metric I presume? I had to look back at my order to figure out what sizes I ordered. Oh, and it gets worse. Laundering instructions recommend dry cleaning. BABY CLOTHS, DRY CLEANED? I DON'T THINK SO! I won't be ordering again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This company is a joke. They attract customers with their low prices, but their order system and tracking systems can't didn't give me my promised 20% off. When I inquired with customer service, they couldn't find my order, even with me giving my PO #. They were able to charge my PayPal account and get their money even before my order was shipped. Then I get text and emails that go to a company which gives me the message that the tracking number is wrong. If you want to deal with frustration use this TEMU company. You might as well throw your money to the wind.
Tip for consumers:
For such a large volume company, they didn’t know which end is up. I will try SHEIN next time and see how they do.
Products used:
Did not receive order yet, so didn’t use any items.
Hello Julie, thank you for reaching out and we are sorry that you are encountering difficulties using your coupons. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you email me at rachel.zhang@temu.com with your order details, so I can help look into your coupon status right away?
I spent about 3hrs on this site looking a different things and then I finally placed an order, then a couple days later I was checking the tracking on my order and I saw this sick shirt...I clicked on the shirt and it offered me the shirt at 94% off if I downloaded the app so I did and it turns out that the discount was only for first time users but when I was on their site for 3hrs a couple days prior...not a single offer of a discount on anything I looked at! But other then that, my experience has been good so far...but I may change/add to my review depending on when my order arrives and if the products I ordered are even worth the price!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I recommend the Temu app! This innovative platform saves you time and money. With the discount code 4246 216 18 you can even save 20$! Just enter the code in the search bar and enjoy the savings. Temu offers a user-friendly interface to search, compare prices and find the best deals in different categories. Try Temu, download the app, enter the discount code and enjoy your savings. Have fun saving! I am at your disposal for questions.
Products used:
Shoes and air pods pro
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Sent me an email saying my package was not deliverable supposedly from Pitney Bowes. My address is very deliverable, and said to call Pitney Bowes to arrange delivery. So I called. Was told Pitney Bowes does not deliver for Temu. Do not order from this company!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have ordered from here several times and have not returned any items however have had some damage in shipment which they immediately refunded. They also have provided a five dollar credit when one item arrived late without me asking. If you purchase an item and the price lowers, they will credit you the difference with the request in your account settings more than once. Plus, I have won 4 items over $30each playing their online games if you're interested https://temu.com/s/huRU2HIU5i1WDn7
Tip for consumers:
Play the games, play several of them you get credit on all games with one purchase more credit with more purchases you do not have to make purchases to win games if you do not want to, but it is quicker and easier
Products used:
I have ordered clothes, shoes, jewelry, summer items, swimsuits, house decor Pet items and electronics
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is my follow up review:
TeMu reached out to me after my first review, They acted really fast and improved their poor packaging from plastic to cardboard box and with Red Fragile stick on the box when my 2nd& 3rd shipment arrived.
Return are very easy, just need to print out the shipping label(free) and pack & drop *******@usps or ups location.
Product quality are good. Price are much better compares with Amazon for the same product.
Highly recommended this site with good customer service!
Products used:
99% of the product kept.
Hello Lin, thank you for reaching out. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue. Best wishes, Coco
Been trying to be refunded my money for a package that I never receive since 4/2/23 even after submitting to them the email proof in which I received from there shipping company Lazer Ship that they held the package at there facilities and discarded of them.
Hello Kishia, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need further assistance, please message us through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Terrible customer service. You don't get the products delivered, rather they try to get you to drive up to the warehouse. Which in my circumstances is over an hour away! The products I recently ordered keeps failing to arrive followed by continuous texts from Temu saying that they've attempted delivery and I wasn't home. They attempt to deliver at ridiculous times of the day, 2am and 3am, either that or they're faking deliveries. Don't deal with this company!
Tip for consumers:
Don’t order from this company
Hello Paula, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue.
My wife and I spent a lot of time selecting school clothes for our children. We sent in our order after double checking all of her information. Our order was canceled by Temu. We then spoke with customer service and put together a second order of which we spent a lot of time selecting all of the clothes. After placing the second order and verifying the money coming out of our checking account on our mobile banking app, we then called timu to confirm the ticket number and order confirmation speaking to one of their operators. We were told everything is good and the clothes would be shipped. A week later we see the order is canceled for no reason. These people are complete idiots and should not be in business.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ordering is So EASY. The returns are So Difficult. They don't tell you that you have to download the Temu app. I saw an ad for Temu, I ordered some items, the items were large. I'm a 8 in women's so I ordered shirts for 8-10 which is a large & it was too big.
Tip for consumers:
What a BIG HASSLE-trying to RETURN the product
Products used:
NONE
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I want to order t shirt - please don't try me try Jesus, he's still working on me in black, would you consider making/offering size 24 or 4x size. I wanted to order 5 or 6 t shirts for mothers day gifts in different sizes. I really really like this shirt but I don't want them to be skin tight.
Tip for consumers:
Nice gift products, sizes - larger
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Some orders arrive, some do not. They give you a Temu credit rather than money back.
THATS THE HOOK! The Temu Credit... welcome to the rabbit hole.
Then subsequent orders do not arrive. They refuse to refund you back to original method of payment.
Most of the early orders that did arrive we returned as "junk" or "damaged"
Tip for consumers:
This company should be banned from doing business in North America
Products used:
Cell holders, clothes, car emblems, jackets
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Price of my order is very cheap, I havent received my actual order just yet... Its delayed AGAIN... a $5.00 credit for late shipment will not do any good, because I dont plan on ordering from this site again. I spent over $150 and its been a week and my order still has not shipped. I ordered with the expectation that my dresses will arrive between the the 6th of April - 15th of April. In time for a formal retirement party. Now I have to order another dress from Amazon that I KNOW will arrive in time for my event. Im not very happy as a first time buyer/user on the Temu site. I will not be ordering again.
Tip for consumers:
N/A still waiting
Products used:
N/A still waiting
Hello Mamele, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Jane, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. If you need any further assistance, please contact us email (rachel.zhang@temu.com), so we can help resolve your issue.