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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I ordered 3 vegetable cutters for XMAS stocking stuffers. All three of the boxes came mutilated because of an improper shipping container. The choppers were delivered in an envelope rather than in a corrugated box. Luckily there was no damage to the choppers, however the containers (folding cartons) the cutters came in, look like something you might donate to goodwill. Not happy with the lack of concern over shipping methods with these items.
SMHART
Tip for consumers:
How poor the shipping container was.
Products used:
VEGETABLE cutters
First of all, I want to say that I have no issues with Temu. The customer service has been great, shipping has been free, and they've been very responsible about communication. So why did I give them four stars instead of five? If you've been on the site, you realize that it is sort of a Chinese Amazon. They are some wonderful deals, but you need to cross check the prices. For example, there is a snowman cat bed going for $100, but the identical bed with the same brand is only $46 at Walmart. The game Rumicub is $47 on Temu. On Amazon, it's $15.00. Unless the deal is obviously amazing, I'd hesitate before purchasing. Sometimes you get a deal. Sometimes you get ripped off.
Tip for consumers:
Double check prices. There are great deals but some rip-offs too.
Products used:
Headbands, beads, cat figurines
Hello, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Yes it is cheap. Get what you pay for. Then they do the "5free" joke. Have to send so many invites. Starts off great then get to a dollar and it takes 500 ppl if temu lets the link go through. Literally sitting at 5 cents for my 5 free items that they wont let go through.
Products used:
Clothes
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We would be happy to further assist. Best wishes, Temu team
Awful! I've ordered 3 items on promotion and paid around £16. In 5 minutes I changed my mind just because I thought the delivery time wouldn't suit me.
They've charged me this amount of money and never seen them in my bank account. They stated that this transaction couldn't even be seen in my account. I still can see a GAP. Just awful, stole my money and now pretending that this is not their fault.
Please keep a close eye on them and I would highly recommend not to use their services!
Hello Alex, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I tried out about $58 on four items. All bad quality products. I decided to return for refund on two items. And they said they only receive one item and refund me the low price item one. I would not recommend to shop there.
Hello kim, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
From the start delivery has been shocking, badly packed and late. Most items are mis discribe and to be frank crap. If you contact customer services you will get the run around. All in all buying from Temu is just a nightmare and not worth the hassle.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I would have been better off running 400 miles and back and i would have gotten the package quicker. I will never order from here again. Not worth my time and then they keep sending you messages telling u ur package is coming and it has not moved. Dont bother. I will find it on Amazon.
Tip for consumers:
It should not take weeks to ship a small item. They are doing something terribly wrong as a company. DO NOT ORDER FROM TEMU
Products used:
None yet cause i still have not received them hahahah
Hello Anna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
I have placed an order 21st of April 2023. They give me a tracking number. After that when I try to track it canada post just tells me "the shipping label created by online." That means Temu just created a shipping label, nothing else! The app shows miss information about the shipping process. The app shows that the order has been cleared custom, in transit ( in Toronto). I got in touch with Canada post and they said they didn't receive any mails or packages from the sender. They have only an online shipping label. Guys stop using this app anymore stay away to be scammed.
Hello Omer, thank you for shopping with Temu (tee-moo). Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com. We'll try our best to help find a resolution for you asap. Best wishes, Temu Team
I bought this just to try it out since it was so inexpensive. Something amazing resulted though - - I had recently developed impact arthritis from years of karate makiwara fist training; it had reached a point of constant severe pain. I started using this in conjunction with a grip squeezer, for the opposite muscles/tendons. Surprisingly, my pain was reduced and abated for a while, so I started using them regularly. My hands have now reached a point where there is no longer constant pain. Anytime I feel a pain attack coming, I do a few high rep sets of alternating with this and the gripper, and the pain goes away! I don't know the medical reason, but I am SO happy to have found a DRUG FREE method of relieving the pain. Please try it if you suffer from arthritic pain; it might work for you too, and it's so cheap that you have nothing to lose. HIGHLY RECOMMENDED! *I bought this level (6.6. Lbs.) and one higher, but only use this for the pain relief method.
Tip for consumers:
I'm not claiming that this will cure everyone's arthritis, but it did alleviate mine and I hope it will help at least some people that may have this same affliction. Please remember to buy a grip squeezer to use with it, if you decide to try it.
Products used:
Grip Strength Trainer
Hello Gregory, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
I have placed 4 orders with Temu, and have been very pleased. My only problem is with clothing. I had to return because of sizing, not quality! I loved the material, very disappointed they didn't fit.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Bought a wreath and shirt from this site. After ordering site all of a sudden with Chinese characters. Wreath cheap but expected to be. Shirt polyester old lady type shirt, will donate. Very shortly after order had fraudulent charges on my debit. Was afraid of that after seeing the Chinese characters.
Hello Michelle, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, I would be happy to further investigate right away. Best wishes, Rachel
I have placed many orders. You can't compare this company to Amazon (I've been an Amazon customer for years.) Temu's products come from China. The delivery time of course is longer.You get what you pay for. I am pleased with the products I've received. I had to do a little research about the UPS carrier. It is UPS innovations. I live in the mountains and only UPS, traditional and FedEx deliver to my front door. USPS deliveries go to my PO Box. Shopping with Temu is a fun inexpensive shopping experience.
Products used:
All products were used by myself or as gifts.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I was never really big on online shopping but my husband started talking about this app that he found from someone at work. He showed me all of the different things that he bought on it like his headphones and bicycle helmet and it was kind of hard to resist when Temu had so many products and categories. But everytime he sees me with a package, he constantly brings up how he was the one who told me about it.
Tip for consumers:
My only wish they can ship FASTER but its a TRADEOFF for the price
Products used:
helmet, black heels, kids toys, my kids xmas outfit
Hello Sam, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
My order arrived.The clothes were cheaply made, the material was cheap and nothing like the pictures as advertised. I am US Medium but nothing fit. Too small. Wrong colors were sent. The sneakers were like slippers. Material was very thin. I am extremely angry because this is my second return and I got to pay $7.99 for shipping.
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered from Temu last month just to get an idea of what to expect. Nothing over $10 and stuff I could use if I liked it and throw away what I don't. They were fine. All cheap made junk, but... cheap price too. But then I did a silly thing and bought a few more things. A couple over $20 and the rest under $10. All of it was absolute s***. Again. It's not worth returning. One was a string of lights for our patio. The photo on their app showed nice round lights about the size of a golf ball. When I got them, they were the size of a dime. A pair of shorts for $8 were so badly made that they went down to halfway down my calf. They also would probably fall apart the first time you washed them. Just skip it. They are not worth it.
Tip for consumers:
No.
Products used:
None
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is my first orfer. I was hesitate to place an order of sporting shoe that arrived today. The quality is superb! I love it. The shipping arrived one day before it's original estimate. And it provides tracking details. Very happy!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
My family has been complaining about how unreliable the wifi in our home is because of how its stronger in some areas but weaker in others. Finally deciding to do something about it, I decided to get an extender as recommended by a friend of mine and it's done wonders for our internet connection, especially for the low price it was selling at. I've already told a few friends about this one that I found on Temu. They were understandably very skeptical about it at first but I think I changed their minds when I showed them that it's a legit brand (gatekeeping tho cause too many people might get the same idea SRY)
Tip for consumers:
use voucher discounts!
Products used:
wifi extender
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I'm new to Temu but I'm already so impressed with all the things they do for their customers. Like free shipping with no minimum spend is already so surreal but the fact that they have a 90 day free return policy AND give you credit for late delivery? Other online shopping places could NEVER. Temu's also the first place I've seen that actually broadcasts their efforts to not contribute to global warming which is always a huge plus for me
Tip for consumers:
claim and use free discount vouchers
Products used:
table
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA.
I have had to return many of my grandchildren's orders because they are too small. Not sure why regular sizing is not used. A 5 year old little girl is usually a 7 regular- using ages does not work. You could have a little petite 5 year old or a little chubby one. This makes it very difficult.
Hello Cheryl, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
We were so delighted to receive our Fossett, but the fittings did not fit American plumbing parts. Even a professional plumber told us that it would not work. It was sad that we had to return the product because we thought we had a great deal and a lovely new faucet. Let's hope the return goes smoothly.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Online shopping has never really been my thing just bc its so easy to get overwhelmed and lost but I haven't had that problem with temu so far and i like it! The website has a pretty good selection of products but they make it so easy to browse thru everything without it being stressful. Also, temu is reliable and legitimate and i havent had any bad experience with it so far.
Tip for consumers:
Works great
Products used:
Mop
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I'm a first-time customer and at first i was very skeptical, because i see other sites i thought was ok, but - turned out bad for me like example wish.com...that particular shopping site i don't like anymore and has lots of bad reviews. However, i was willing to try temu.com after excellent. Reviews by the press in the United States of America and other countries like Canada i logged on and really fell in love with what i saw and the prices of items like clothing, electronics and home goods. The things were great quality and fit to American sizing for clothing., and for electronics it was state of the art quality and craftmanship!and also, the shipping was easy from China to USA. After placing orders, it was a really easy and speedy process to my doorstep. I think I'm 100% satisfied overall. I will be shopping at this site for a very long time to come and highly recommend it to everyone and teens {with their parents' permission} thanks. Very much[temu.com]...my name is Julian.
Tip for consumers:
it would be nice to let you know for any reterns its an easy 8 step process thats easy to perform.
Products used:
kid's shoes, electronics, household goods undergarments, toys, men's big and tall clothing, computer accessories, womans dresses, kids clothing.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
So this review isn't aimed at Temu so much, well I guess it is because they continue to use the despicable shipping company Ontrac to deliver or not deliver, rather they steal my packages from the Romulus facility in Michigan! I am so tired of them sending order after order with this trash company. 3 orders in a row have gone missing from ontrac and even though Temu has issued a refund for all of them. I don't want a refund, I want my items, they are all nail art related orders so I don't know what ontrac think they are getting valued stuff or maybe they have a nail tech that works there. I don't care! Temu needs to stop using trash track. If my current order doesn't make it and I am issued another refund. That will be my last order from Temu!
Products used:
None as ontrac didn’t deliver any of my packages as yet. 4 separate orders in total are missing.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The app has very good products so far. But I saw a pair of nice shorts available in 8 colors. I order one. Was very good quality and fit. So I decided to order two more for the gym and they told me I'm allowed just to buy one. I was in shock if you want to make profits you want to sell the more you can. Call customer service and they say sorry but you can buy only one.
Tip for consumers:
A business in USA are for sale items not to restricted the purchase of them.
Products used:
Shorts
Hello Edgardo, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that for the inconvenience. For certain popular items, given their limited stock cannot meet the overwhelming demand, we might limit the quantity each buyer can purchase, to ensure fairness and allow more customers to enjoy these items. We appreciate your understanding. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Maybe the stuff is good, I really wouldn't know as I haven't gotten any of it. It's been just under a month, half the stuff was " high demand" and cancelled on me after two weeks and it's been showing as. "shipped" for a week now but it hasn't been at all. The label was created, nothing more. If you can get the stuff actually delivered the cheap products are probably a good deal :(
Products used:
None since they haven't been shipped yet
Hello Shelly, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Steve, thank you for shopping with Temu. Your feedback is extremely valuable to us. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. We work with UPS and USPS to ensure the integrity of your package and timely delivery. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help resolve your issue.