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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Dear valued customer,
Thank you for reaching out to us regarding your order. We understand your concern and apologize for any inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for this order.
We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. Please check your mailbox, around your house, and other possible locations. Sometimes packages can be left in unexpected places. Thank you for your understanding.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Best regards,
Temu Customer Service
What pisses me off ive brought another banger thing as i was for a friend,and brought more stuff off temu as i thought they were going to help me no $#*! on me,signs turn up bent ive had a few things go missing but its my fault,i wish i didnt buy more crap,so another online store stating im ok $#*! you jack
Tip for consumers:
not as yet will update you
I ordered some items on this app and my packages were missing and temu wasn't responsible to refund for the packages. So be careful if you order something and they missing because nobody is going to be responsible for you money. They told me to contact the carrier but they also told me to contact the sales person and at the end nobody was responsible and I lost my money. So sad for this app.
Tip for consumers:
They told me about their policies.
Products used:
Shoes
Hello Angelica, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Temu Team
The wig was used and it smelled so bad it was nappy and dirty I reached out to temu and I haven't heard from them yet the wig was 15.89 disgusting not satisfied be careful what you buy from them the prices or cheap but the product is used
Tip for consumers:
Not good service product used
Products used:
Wig
Hello Sharon, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your item. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have excellent connections with TEMU through purchases and customers service agents. Amazing. I am very happy with their overall quality. They refunded my products due to delay in delivery. Only problem with them engaging UNIUNI carriers. UNIUNI is hopeless in their delivering. But I will keep buying from TEMU for ever. They are not only genuine but they have excellent customer service. They not only refund your money in delay or lost parcels, but in case you receive the package, they let you keep it. Amazing. Himansu Padhy *******670
Tip for consumers:
Not to engage UNIUNI for delivery as they are really bad. They need to improve a lot.
Products used:
Watches, sunglasses, electronics, pen, etc.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I can't comment right now. I am just waiting for my first orders. As a first timer, I would like to check first the quality of all the items I ordered. I think I will rate Temu now according to their long waiting of delivery. I guessed I ordered March 2.
Hello Ramon, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Temu do not cater for disabled customers it's a complete scam they only want your bank details stay away especially if your disabled they will make you feel like it's your folt because your disabled and if you suffer with your anxiety depression stay away your you'll end up feeling even more worse after speaking to temu's customer service remind them equality act 2010 you have rights report them at the earliest opportunity and forward the information to your local mp or apply for a n1 form for discrimination and log it and upload it online to warn other disabled customers customers temu do not have a landline there *******@uk is fake it don't exist stay away it's so degrading because disabled people do not have rights in china and there bringing there laws with them it's a complete joke stay away
Hello Matthew, thank you for your feedback! Temu is an online App that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, PayPal, Apple Pay, Google Pay, and more to protect your financial data. Plus, we will follow up on your additional concerns and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I recently bought some items in Dec 2022. My purchase was for $900.00 or more. I sent back the items and never got back my credits. It's showing in the computer that they issue out the credits and never did. I use Klarna and paid around 600.00 dollars. This company refuse to give me my money back. I will call the attorney general and whoever I need to get my money back.Please don't give your money to a company that will not give you your money back. That's stealing!
Products used:
Return all
Hello Marsha, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment method. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you don’t see your refund in 7 business days or if you need any additional assistance, please feel free to reach out to us again through Temu.com or Temu app live chat, email (help@temu.com). Have a great day! Best wishes, Coco
Temu will charge you full price when you return an item. Instead of refunding what you paid, the charge you the discounted price and deduct it from your refund. Which company does this?! This is the first and last time I order from TEMU
Tip for consumers:
Shocked that a company can charge you more than you paid for an item. It will cost you money if you return the item
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have ordered many times and have received all products ordered. Never had a problem with any cancelation. It does take a little longer for shipping but I have no complaints. Prices are great and have always had free shipping. I have and will recommend Temu.
Tip for consumers:
Read the descriptions thoroughly.
Products used:
Ordered various items. Watches, bracelets,
coin magnifier, and some crystals.
Hello Glenn, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I Purchased from Temu on March 2,2023, and have not yet received my package( today is April 18). I asked for a refund and have not received it yet. This company is stealing from us, please please please do not be like me and get scam.
Tip for consumers:
Shut them down.
Products used:
I received none.
Hello Fata, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again If you don't mind sending us your order ID, please email us at achel.zhang@temu.com, so we can help you check your refund. Best wishes, Temu Team
I gave placed 3 orders with Temu. I received the first, the second was delivered to the wrong address, and then reshipped a week later ( total time to get items 3 weeks) and the third order was also delivered to the wrong address, with a confirmation picture of the wrong address, and temu would not refund my money. I had to go through my credit card to get my money back. Not worth the hassle at all.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Two problem that Temu have, the shipping company SpeedX that they pick to delivery my packages. They don't answer email or phone calls. Every time my packages are delivery by this company they always get stolen. They don't bring packages upstairs to your door. The second problem Temu Custome Service I called customer service about my concerns and the person was talking like he was annoyed on what I was say but also he barley even talked, he would just answer with "hmm" and after I finish talking there would be this huge silence. Then at the end he had the nerve to ask me if I can take an survey about his services
Tip for consumers:
No
Products used:
All, there's no problem with the products
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I ordered 3 items from temu and they sent them after 3 weeks. 2 of the items were defective, missing parts. After chatting with them (as no way to talk to them), they said they cannot send the missing parts and to return the item. Now, only 1 item is allowed free returns, the other I have to pay for. What a SCAM from these guys. I would avoid these people at all costs. Typical Chinese site scamming people with cheap goods and return policies.
Tip for consumers:
Cheap products, so you get what you pay for, Beware of the return policy, they scam you on that.
Products used:
Kitchen sink strainer
Hello John, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
My only complaint is they have slow shipping, as I believe that to being due to them being in Japan or China! But I like it for the most part even though I'm still waiting as it was due on the 12th-18th. It now shows the 22nd!
Tip for consumers:
What would of been helpful is nlk owing where the products are originally coming from.
Products used:
Coat protector storage bags, Clothing storage bags, Du-rags, etc.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
They sent me the wrong stuff I was told to go on and put in the wrong stuff claim. Because they wouldn't just give me my money back because they said it was delivered. I sent in the claim with pictures attached of the stuff that I received instead of the stuff I ordered. And it was denied. I went back on and tried to chat with somebody who just kept repeating the same thing and had no clue what I was trying to communicate to them. So I put in a dispute with PayPal and they said they will not speak to me any longer because of that. And all I really wanted was a label so I could send them the stuff they sent me that I don't want back so they suck.
Hello Christine, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I purchased 50 sets of dangling rheinstone earings to be used as icicles on a Christmas tree. They are beautiful and will be perfect.
I decided to purchase them after spinning Temu's discount game which offered a $50 rebate on my purchase. I never got the rebate. Also, I noticed that if I wanted to return them, I would only receive $20 of the $70 I spent. Not an honorable company.
Tip for consumers:
Don't trust Temu's discount offers
Products used:
Earrings
Hello Deneen, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
I ordered from temu twice and i never got my packages i ordered at least five things everytime i ordered they said i got my package five minutes ago and i checked my outside porch, front door and my mailbox nothing do not order from them there prices are too good to be true.
Tip for consumers:
Dont order from them
Products used:
i didn't get any of my products
Hello Lailani, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Temu Team
I love Temu! To be honest, It is better than Amazon. I often see some item sold in Amazon too. But the item in Temu is cheaper than Amazon and same quality. I often visit Temu first when I want some stuffs! It is reliable. It would be better if Temu has image search.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I love this app so far so good haven't have any issue and for the price the quality it good. One of my favorite app to buy from but I will never buy any clothes from any app. And Thank temu for the free things too.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm still waiting for my package i never received it. I was told that an individual received my package which was not me because I was out. I contacted them about the situation but was told it wasn't their problem and to go look for it myself. It says it was dropped off at 1:45 but I was home at that time and didn't see the mailman at all. So be careful there out to steal your money and it's all the customers fault If you didn't get you package.
Tip for consumers:
Avoid Temu if you don’t want your hard earned money to be wasted and stolen.
Products used:
None because i never got my package
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
It offers $100 bonus for installing and using the app on the cellphone. I did that and made a purchase from my cell phone. However, I do not see the $100 bonuses. Is this a case of false or "tricky" advertizing? I do not know but the end result is the same. I did not get the bonus that they advertized. BE AWARE!
Customer support was useless.
Tip for consumers:
Be aware of the "offers". Prices are the same as purchasing them regularly. Additionally, the $100 bonus for downloading and using their app, did not materialized.
Products used:
Various
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you investigate right away. Have a great day! Best wishes, Coco
Went on this app to buy a smart watch for my boyfie birthday gift but the item that i got was defective and the box was dented from the delivery. I decided to go straight to customer service to resolve it asap before my boyfie birthday and they responded within minutes and helped me get a full refund so I still had time to look for another smart watch and buy it for him. Happy that Temu has this protection plan scheme for customers. The last time the same thing happen to me elsewhere, I had to wait for 1 month and ******* calls later to get my refund. Boyfie is very happy with his present. Yipee!
Tip for consumers:
Look at all your items carefully when they arrive as they are ship from outside the US
Products used:
Smart watch
Hello Santos, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
Sent me the wrong order and when I returned their garbage they refused to refund my $400. Literally robbed me and there's nothing I can do about it.
Tip for consumers:
don't ever buy from here!!!
Products used:
none
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
My order Been out for delivery for 4 days. I ask where my order at 7 pm at night. They said it out for delivery. At 9 30 pm they tell me the carrier delivery at 645pm. But no package. They rip me off n didn't send me my package.
Products used:
Non did get nothing
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have been an early customer of Temu, but I have not received my latest shipment. I decided to contact the carrier but they directed me to Temu, when I went to the Temu app there was no customer service support. I did a search on the app and there is no customer service link to speak of, so it's gone and so is my Temu account.
Products used:
Too many to list
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team