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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I've ordered some nice things from Temu, but the shipping company, OnTrac is unreliable, often late, and does not follow delivery instructions. I am considering switching vendors due to Temu's continued use of this shipper and the numerous complaints about OnTrac's shipping practices. Temu also does not empower their employees to make business decisions that will resolve the customer's complaints in regards to logistics and this company, On Trac nor Temu has live customer service agents. Please research OnTrac reviews on Google. I will not order from any vendor that utilizes OnTrac for logistics.P
Tip for consumers:
Customer Service is not so great in revolving logistic issues. Order at your own risk.
Products used:
I've purchased shoes, clothing, household, skincare
I had a very very bad experience with Temu Spain. They couldn't fix the problem. Just apologize. And apologize doesn't really help.
At the end the refund money. And the amount was less.
Terrible service. Never ever order anything again.
Products used:
Nothing
Hello Tatiana, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Temu is paper never trust the company!
I hear people talk a lot of bad thing about the move merchandise electronics on the last five days close all small if your number is nine you're gonna order 12 to fit you. Everything is wrong that disappoint.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
You are only allowed to return ONE item for free postage from each order, so if you are putting in a big order, you should buy each one individually, so you are able to return it if you don't want it. Otherwise, you have to pay for all the items you return, after the first one. I ordered over 40 items in one order, and can only return one for free. If I had made 40 separate orders, I would be able to return all of them So I am stuck giving it all to charity because it is all junk.
Tip for consumers:
You can only return ONE item for free postage from each order, so order every single item as a new order, so you can return it if you don't want it!
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
I ordered four squirrel baffles for my bird feeders. They came after a considerable period of time in two boxes with no directions on how to assemble them. Just two packages with metal parts, screws, and zip ties! In addition, the product seemed to be very poor quality. It consists of four items of rolled up black plastic with a series of holes for fastening them. Based on my experience here, I will never buy anything from TEMU again.
Tip for consumers:
Very poor experience. I will probably throw the product out.
Products used:
Squirrel baffles
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Have bought several purchases from Temu. All are Chinese made, and inexpensive. One item was damaged, emailed them, they refunded the money and did not have me ship it back. But, you have to look closely at the photo of the item. I was unaware they sold athletic sneakers with the tongue of the shoe being seamlessly attached to the body of the show. That leaves a small opening for the foot. Also, they offer a $100 shopping voucher to install their app on your phone or computer. I did not do this because like any other major company they collect data. If I want to open the site, I always type it in my search bar and open it like that. Some of the plastic household items were cheap and I decided to discard. A personal item I purchased required installation of an app on my phone to use. Went back and looked, it does show that in the photo add. My fault for not seeing it.
Tip for consumers:
Most shorts do not have back pockets. Was unhappy I didn't see that in the photos. Always read the item description carefully, look at the item photo carefully.
Products used:
Walking shorts, personal device, shoes
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I bought two lunch boxes for my kids. I thought the lunch boxes on temu.com looked really neat with small parts for fruit or vegetables.
Unfortunately, the quality was terrible. The lid of the first box did was loose after a few days. But the second box was still good so we decided not to return the item. The second box broke after three months when I tried to close it.
The company declined to offer me a refund because it was more than 90 days (I was 15 days over the limit). I think a lunch box should last longer than three months. So what can I say? Design and shiping was nice and good. But the quality...
Products used:
Nothing. I had to throw away the broken lunch boxes.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed an order and received package on time but there was 2 items missing from my order, no refund or replacement was given for this missing items, even though the there delivery guarantee states
Refund if item damaged
If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'll be honest here, I'm loving all the cheap stuff and decent quality items. I don't mind to wait long for shipping, especially since they credit you $5 if late amongst other benefits including price adjustments for items that are reduced within 30 days of purchase. I've heard some people encountered problems including; fraudulent activity, concerned with cyber tracking their personal data by GPS, missing items, or supporting foreign businesses. Although our country already does business with other countries, I can understand the other reasons to cause red flag. This review is based on my own personal experience, which has been wonderful! They have great customer service each time I've needed help, too. Hope this review helps someone!
Tip for consumers:
Absolutely love TEMU
Products used:
So much! Blankets, clothes, dog items, kid toys, etc
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
After having bought items from Temu on numerous occasions. I have come to the following conclusion based on my experience.
The majority of the products are cheap compared to other online shopping websites. Shipping has been on time and without incidents.
The downfall of this online website comes down to the quality and the courier packaging of the products.
The upside is that there is a price adjustment within 30 days, so if the item you bought is cheaper now than when you made the purchase, they refund you the difference. (We are not talking a big difference here, just a dollar or two at most)
All products are packed in one plastic courier bag without bubble wrap or any protection from damage during transit.
Thus far, at least one item has quality issues in almost every order. While Temu prides itself in its free return policy within 90 days for the first return, this is not true as there are hidden costs. You are responsible for the return packaging and taking the package to the local courier. It costs you time, effort and petrol depending on how far you are from where you need to drop off the package.
Also, many reviews have complained that Temu's return process is tricky. Almost all items are eligible for returns and refunds within 90 days from the purchase date. However, it states on its website, "Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set" are not eligible. Again, this is not true. A friend bought a T-shirt, and the stitching came undone after one wear. Temu requested that he return the item before he get a refund.
The almost sold-out sign is a regular sight. I had "almost sold-out" items I put in the cart using my phone, and I had forgotten about it. Two weeks later, it's still available with the same old warning. While this could be true, items have sold out - when they dropped their prices to dirt cheap. But most of the time, it's more like a marketing tactic to urge you to buy.
In conclusion, there is no accountability for bad quality. No one but you will have to pay the price, literality. Temu's motto of customer service being their priority is debatable; if this were true, QUALITY ASSURANCE would be their objective. No, it's QUANTITY they are focused on. It is the reason why they don't have an exchange policy. They would refund you for quality problems, or if it's not the right size, you would buy the product again if you want. But then it's likely that you will have to buy other stuff to meet the amount required for the free shipping. Their quality rating is consistently low in the majority of the reviews.
Buy at your own risk, don't be surprised if you are filling the billionaire's pocket rather than shop like a billionaire!
Tip for consumers:
Don't trust the ratings alone. Temu will always display the highest rating reviews. Go to the rating filter, and have a read at those with 1 or 2 stars. It will let you know what the problems are with the item. There are other buyers who post the photo of the product they received against the ones advertised. Those are the most helpful. Last but not least, don't buy stuff you don't need just to make up the free shipping amount. That is what it is designed to do. It's a greedy strategy!
Products used:
miscellaneous
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu offers quite a variety of items for sale. After browsing the website, I placed an order for 6 items. 5 of the 6 items were under $1.50 except for 1 item, which was $4.88. My order arrived on time without any issues. The items seem to be of good quality. Overall, I am pleased with my order. My only recommendation is that Temu should scale back these "coupons" with a time limit.
Products used:
Wire, medicine box, key chain
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Only things that are even decent on here is gardening items. Anything electrical, mechanical, metal, tool oriented, clothing is just JUNK. Buyer Beware! Its a site full of just cheap trash that MAYBE you can use once before it breaks. DO NOT buy anything that can be dangerous.power tools, cooking, electrical...just trash.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I don't mind buying certain products from Temu. Although, it is still a bit of a hit-or-miss with the quality.
However, they have decided to increase the free shipping from having to spend $20 to $35, and now they have greedily increased it to $40 in the guise of being environmentally friendly.
It is more likely that they are increasing the amount due to the frequency of the sales, so they are making you spend more to be entitled to free shipping.
I have $31 worth of products in my shopping trolley, but I have deleted them all, as I'm not prepared to give in to their greed by buying more stuff to get free shipping.
Note to Temu, please don't give me your generic copy-and-paste answers to contact your customer service. Not unless they have the power to provide free shipping for under $40 spent. This is a management decision to increase the free shipping entitlement amount willy-nilly. Let the management team realise that in the long run, they will lose more customers than gain more profit by increasing the free shipping entitlement amount.
Tip for consumers:
Continue to increase their free shipping entitlement so you end up having to buy more or more expensive products.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
What happened to my 30$ credit I won? It vanished. Called and spoke to chat and got the run around and no 30$. What gets me is i was told this offer is for new customers...then why was thr wheel offered to me as an existing customer? Lost a good customer! Back to Amazon I go.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Placed a order they verified it. Was suppose to be delivered by verification on Feb 9,2024. Got message it was delivered. Looked all over not here. Called customer service repeated questions got no were. Currently out money no items. Will never ever order from this company again!
Tip for consumers:
That this company has such horrible ratings
Products used:
None didn't receive !
Hello Frederick, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I was looking around in the temu-app and suddenly i got a pop-up with an offer "shop for 200NOK and get a cupon of 1000NOK!", so i bought some stuff for 218NOK, and after i did, i got 3 cupons that i had to shop for thousands of NOK to use, and they didnt inform about this before i placed an order of 218NOK. Just scammers all over the place! Never shop at temu! You'll get scammed
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your concerns, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu Team
Shipping takes so long and when you inquire all the customer service agents say the same thing. Nothing is done and items are low quality. Most of the items that I bought are either broken or are garbage. I'm just waiting for my last orders to arrive and I'm deleting the TEMU app. I'm never ordering from them again. TEMU SUCKS! Please do not support TEMU and spend your hard earned money somewhere else. If I can rate them 0 out of 5 I would have put -0, that's how bad they are!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Discovering this site was for me - perhaps belated - but definitely a piece of good luck. It is similar to AliExpress, as regards prices, but has the following advantages, which I can think of offhand: it offers free shipping (for the time being), carries an extremely wide selection of true-to-size, plus size clothing (not easy to find everywhere); shipping and delivery is incredibly fast; returns and refunds are no problem whatsoever. As prices at online stores seem to be rising by the hour, it is good to have an alternative for bargain buys.
Products used:
All of them.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Disappointing platform, they know how to be nice until a problem arises, then as a customer you'll discover that reliability is not an adequate criterion to them, as the customer start purchasing by reasonable amount so that it is possible to checkout then from one purchase to another, the checkout amount starts to increase, for exactly the same category of products,it's simply it shows what they are dedicated to, much more respectable to demand shipping fees, than to use a transparent ploy, this despicable technique makes you feel disgusted
Their local delivery company sends messages, and does not meet the specified time (day), this false technique repeats again and again,the client's schedule is marginalized component for them,not in their priority,when I complained to Temu, they wrote apologies and other nice and "sticky" words, at the same time they reminding me (by the way) that there is still time for the deadline, it is a cheap and vile response, because they turning the case so that it appears to be a customer problem, "who is in a hurry and urgent to receive the products", when it's NOT the case, the problem is the false and misleading information provided by them, through the local delivery company, they know it is illegal act.
This is a defective organizational culture, an indicator how they are tending to relate to complex issues with the customer.
There are many positive alternatives without unnecessary distress.
Products used:
Tactical tools, clothes shoes
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Clothes dnt look same material is s--t. Electronics r s--t. Sum things r ok yho i will neva buy clothes again. Games on there, they steal ur points so cnt win giv NO EXPLANATION Y POINTS disappear u rnt get thm bak. Discounts r not discounts an special valued customer deals r same price, search thru an hav a look. U can only collect that bonus ova 3 days not at once, even tho u spent ur money in 1 go u get rewarded ova 3. All round jus pathetic customer service no reply to what's happened they jus reply sayn it's the game load of crap. Lie there busts off an shuld b ashamed of themselfs. The pic is special bonus tho hav to spend $99 to get $5 discount pathetic wat a joke
Tip for consumers:
They tak ur money an u dnt get to complain an hav I sorted they jus treat u lik an idiot.
Products used:
I purchased tops, way to big evn tho from thier sizes didn't look same dress is huge camera detector, $40 odd dsnt work dog wash bubble bath tablets absolutely crap. I hav spent a bit of money there an think I may hav 3 things out of 50 I still hav rest in bin.fibre glass nail stuff crap
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
As a US customer, I have now used Temu 6 times. Their shipping operation is slow. Orders seem to promptly be ready for shipping. After that one or two-day delays between the stages: awaiting shipment, order shipped, package at airport, flight departure, customs clearance, arrived at a US airport, American shipping agency picks up the package, that shipper may then transfer to another agency (e.g, USPS), then you start getting notices from the American shipping agent.
You aren't told what airport was the arrival port, shipping time can be short or long before you get a notice that the package is out-for-delivery. I had one package waiting at the airport for three days before the shipper picked up my package.
ONE GREAT THING YOU CAN SAY about TEMU.COM: They don't pepper you for feedback about their customer service.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Most packages arrive between 6-22 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I've been shopping with Temu for almost a year now. Yes, I was skeptical at first but when I received my first Temu haul and the quality of the items I had bought I was impressed with everything. It doesn't even take long to receive your order. I'm now on my 6th Temu haul i just can't stay away if isee a item on television from a higher priced company i just look it up on Temu and they have it for over 80% cheaper. They are 100% legit😁
Tip for consumers:
They are legitimate and I've bought several hauls from them. See something, look it up on Temu.com and i can almost assure you that at least 90% out of 100% they have it for $$ less.
Products used:
Clothes, jewelry, outdoor items, household items, cosmetics
I am on the phone with customer SVC who even though they still haven't delivered my order after 2 weeks won't refund my money, mark Irwin in case a temu supervisor sees this, I want my money refunded now this app sucks never use it ever.would have gave neg stars if possible. PO**************003
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Be careful with this temu, once u select ur order they will send u directly without ur confirmation its so bad, I just select one item I didn't checkout the cart but then after a day a notification pop up says ur order shipped, wtf really temu?
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
You are certainly on your own with no recourse, no one to talk to, if there is a problem there will be no recourse. Our merchandise was sent to the wrong address and spent 1 hour with the chat bot trying to resolve the problem. My wife made the order but the chat bot says there is no record. We have an invoice and an order number. Asked for a phone number to resolve the problem and was advised there is no customer service number by the chat bot. It advised us to sign into our account. We have no account with Temu. We made the order, paid for the merchandise, and was billed by our credit card. We will follow up on the dispute with our credit card company. BUYER BEWARE
Tip for consumers:
My wife bought these items to go on vacation out of country. These items did not arrive when promised or at all
Products used:
Shirts and Dresses
Hello Glenn, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Natashia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team