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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I have purchased swimsuits, shorts, tops and crop leggings. You are not getting designer fashions here but you are getting fantastic prices and decent quality. Shipping times are longer than with Amazon or Walmart but are free within their guidelines. Make sure to pay careful attention to item descriptions.
I have returned stuff to be told they didn't get it. The most recent issue was they stuffed 4 orders in a package w 3 pairs of boots and clothes and the bag had huge holes in it and I'm missing pieces they won't do anything about it.
Tip for consumers:
They lie
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Horrible quality items. Pictures cannot be trusted AT ALL. Everything comes wrapped in tons of plastic and smells terrible. You basically buy garbage.
Their app should not be trusted. Please read about them first before downloading it! I did not install it, but I am still bombed by their agressive marketing on daily basis, after that ONE damn purchase I made from them. Terrible mistake, I really regret ordering there. Stay away from this crap!
Products used:
Some child clothing and hair accessories.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm just going to chop it up as a loss and never use this app up again we take losses sometimes but this was a big loss and I really wish they could have did something about I am very upset with this situation
Tip for consumers:
I just want my money back for the items that didn't show up to my doorstep
Products used:
Glasses
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The packaging was extremely POOR quality. One item cracked, and the box of another crushed. The quality of the items, not up to par. Yes, you get what you pay for. I reported my broken item that cost over one dollar and got a.65 cent credit - really?
I gave them a shot, now, will never use them.
Hello Matt, thank you for reaching out. We are sorry to know that your order has damaged items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I have three orders out there. All three are still waiting to be shipped. It has been well over a week for two of them and they still havent shipped. Im concerned this may be a scam and would like some answers.
Hello Jacquelyn, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Do not buy here full of con artists, very cheap products. I ordered several products, and nothing worked properly. This site cannot be Trusted, I ordered wireless chargers for gifts and none of them worked I had to use a cable and the seller discontinued. Do not go by Reviews on TEMU those are paid reviews.
Products used:
Very poor quality, I ordered 3 heated jackets and they were as thin as a shirt and worked for a minutes it made me angry, They looked at us as stupid Americans. I won't return it because I probably won't get my money back. Going to change my credit card # before something else happens.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Bought 60 items. All but 6 I eventually was told were out of stock and my money was refunded. Still waiting for the rest of my items to get here. They applied $5 to my account and they did refund my money for the items out of stock but the whole thing was just a big waste of time. I can't believe I spent all that time picking out those 60 items which were for my kids graduation party. So now I have to start all over again. Wasted three weeks on the stupid company! Will never use again.
Hello Sarah, we are sorry to hear about your experience. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable. We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future. Please do not hesitate to reach out to our customer service at https://share.temu.com/SIfmZCHAcBA should you have any further queries.
Make sure you take photos of your return package complete with items before you send it as after only two returns both times Temu claiming items were not present. Managed to sort one out and currently trying to resolve the other. Would not recommend using them. Be careful with your hard earned cash.
Tip for consumers:
It’s a must to take photographic evidence of the returns before sending them which I never done. Now they are claiming package was empty!!
Products used:
Shorts
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I still haven't receive my packages yet. But I love when they keep sending me updates and emails about the were about's of my orders. Once package arrived will review quality of products. So far I'm impressed with their communication.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered 8 things from them in two different orders. After seeing my package arrive in a pretty small bag for 8 things I was worried. Upon opening I received 4 items. None of them being anything close to what I ordered. And some being inappropriate items. Very disappointed and not happy. Never will trust them again. Hopefully my money I spent will also be returned.
Tip for consumers:
If I knew I wasn’t gonna get what I ordered I never would’ve ordered from you.
Products used:
Nothing because I didn’t get anything I ordered.
Hello Allison, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
No wonder they don't have a store you can shop inside. This company's clothing is just like wish. Cheap nasty smelling fabric. So embarrassing. Even Halloween costumes are more wearable than these clothes. I spent $600 on costume material clothing. So mad. Huge waste of money and they are scammers. You don't get what the pictures depict of each article of clothing. I am so embarrassed that I trusted this company.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They made a mistake and sent packages to wrong house same street address but wrong City!which they take a picture of upon delivery and clearly not my house.Would not refund my money! I had spent several hundred dollars. They suck at taking care of valuable customers and definitely lost this one
Tip for consumers:
Poor customer service and management
Products used:
Placed order they shipped to my address but wrong city. They clearing was at wrong house cause they take a picture but wouldn’t refund my order or replace even though Laser Ship marked as lost!!!!!
Hello Lisa, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, so we can help you resolve your issue. Best wishes, Temu team
Not impressed. Colors are boring compared to advertised photo. Yellow dress is not yellow but mustard. Multi color dress is wrong. In photo it is green with orange and looks sharp. What I got was aqua green and peach. Scarf I ordered is lack luster compared to pretty sheen advertised! Also to return you lise money. Less the percentage they advertised on sale! Shipping and handling fees! Beware.
Hello Sharon, thank you for reaching out. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Both, one remote control for Logitech home cinema and one pair of Bluetooth earbuds in perfect condition for only 15,46 euros the earbuds have a good sound not the very best but for this price...no comments!
Products used:
Earbuds,remote control
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu has some really good stuff,like panties, bikinis, a lot of there clothing,some of there hair products are wonderful,the only bad things about temu is the stupid games,they get you to buy stuff and invite friends to win prices,and you never get to a winning point,bc they make the game harder a d harder,I bought 40 dollars in stuff just to see if I could get the points to win,I'm still playing the game bc it started dropping my point, them on the homeland game you grow wheat and it suppose to give you two dollars for every wheat,now im almost won and it started giving me.50 cent,so this app is crooked as hell
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I tried it I personally know others who bought items, received items, loved items. My experience has been great. I love it. I am addicted. Yes its an addiction. Most items I love bc the quality is good. Some items not so much. Pictures were or discriptuon was not clear. No problem with returning items, in fact I was able to choose how I am refunded. Either refund in several days and no returning item or Cash now and choose something else and not to worry about returning. I have always chosen the later. Zero issues. I get my package relatively quickly as well.
I've heard a lot of rumors, but nothing substantiated. They can't be any worse than any other app.
Hello Erin, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed five separate orders - 3 they canceled for no reason and never advised me. One is arriving late and I do not know about the other order yet. I contacted 'customer service ' and they were unhelpful and unprofessional. After an hour long phone call nothing was resolved.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have placed a few orders and have found the quality of the clothing to be horrible. Materials are itchy and thin (cotton does not exist) and the website description photos are highly edited and misleading. The costume jewelry is ok for the price but the dollar store has comparable items. BEWARE their return policy is discretional. If they disagree with why you returned the item they will not refund it even in brand new condition and even after you pay return shipping. I think this company is a cash grab and nothing to invest your hard earned money in. Most of the reviews are left by paid influencers as noted on other sites.
Tip for consumers:
They have been paying every Youtuber to promote their products - they are no better than other cheap sites.
Products used:
Costume Jewelry
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a set of curtains to finish off curtains in living room and other things. I rcd some totally different stuff. I told them and they said they checked with warehouse and they sent the right order. I never got my order or a refund.
Hello Dee, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I received and was charged for two tops that were the same. You can't get in touch with customer service and no way to return. The clothes are substandard, made very cheap. I don't order from them again!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu had delivered consistently good quality merchandise every time I've ordered. All orders have been timely and all items were delivered that I ordered.if you're complaining about cheap merchandise, maybe that's what you ordered! Great app to use. Everyone at work showed up on my birthday in Temu shirts!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
As a bargain shopper wish.com became overpriced years ago with lengthy delivery times. They've improved so when I saw Temu I was skeptical. The prices for majority of products were fantastic with free shipping. I was shocked how fast delivery was. I did notice some things are misrepresented like wish coming in super small. This making item not good deal. They were fantastic at returns, refunds, and price adjustments. If item goes cheaper within 90 days you can get difference. Temu is great for everyday items that are more expensive elsewhere. Like wish, Amazon, and Dollar stores, do your homework. Sometimes, other sites are cheaper or better quality.
Tip for consumers:
Compare items with other sites.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have bought many thing from this website and only 1 of the packages made it to me the other ones
We're never received so can't really give this a 5 star review stuff like this us probably why temu is being investigated by the government.
Tip for consumers:
They wouldn't give me a refund or a reshipment
Products used:
Didn't get anything
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Have made 50+ purchases since 9/22. Not once have I had any problems! Orders almost always on time but $5 reward if late. Never missing an item, only 1 defective item, Cust Service responds quickly, refunds & returns are easy. Incredible variety of items all more than reasonable. Quality of kitchen items I have bought esp stainless steel are amazing. Clothing is difficult. Sizes seem to run quite large and fabric is sometimes weird. I am one truely happy customer!
Products used:
Clothing, kitchen items, craft items, garden items, tools and everything else!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team