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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
Just made my 1st and last purchase at this website. The shipping was prompt and arrived as ordered. However, quality is definitely not their strong suite. I even ordered LED lighting strip which is just terrible. That being said, I would not order again.
Date of experience: September 5, 2023
My parcel is missing, I asked there customer service to investigate. They just responses me the parcel has been delivered to correct place. What the hell is it? It definitely shipped to wrong address from the photo which the courier company took. They won't investigate properly! There team is doing rubbish work!
Don't trust them!
Tip for consumers:
Don’t use Temu! You will be disappointed
Products used:
Shoes
Date of experience: October 7, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered four squirrel baffles for my bird feeders. They came after a considerable period of time in two boxes with no directions on how to assemble them. Just two packages with metal parts, screws, and zip ties! In addition, the product seemed to be very poor quality. It consists of four items of rolled up black plastic with a series of holes for fastening them. Based on my experience here, I will never buy anything from TEMU again.
Tip for consumers:
Very poor experience. I will probably throw the product out.
Products used:
Squirrel baffles
Date of experience: February 29, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had a fantastic experience with TEMU! My delivery arrived promptly with 7 items at 2:29 pm. However, upon opening the package, I noticed one small item was missing. I quickly went online, clicked on the missing item, and to my surprise, at 2:41 pm, my account was refunded. It took just 11 minutes from delivery to resolution – truly exceptional customer service. Moreover, the quality of the items I received was excellent. I'm thoroughly impressed with TEMU's efficiency and product quality.
Products used:
Polarized Sun Glasses, Mens Ring, Night Driving Glasses
Date of experience: October 18, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is a lot like Wish. They are selling cheaply made stuff for low prices. So, most is so-so. Occasionally they will have something really good though. If you purchase clothes, purchase way bigger than you need because they will shrink big time. In response to Temu's response, they do not make sure their sellers descriptions are accurate. That is why I have had to use the return/refund me option so much because they do not keep after any sellers to have accurate descriptions even after you report inaccurate descriptions. Don't get me wrong there are good sellers who give accurate info and accurate pics. Most do not though. Luck of the draw as to which you will get.
Tip for consumers:
There are really good things but then there are some items where sellers just flat out lie or try and blurred pictures so you can't see how product quantity.
Products used:
I had to clean many because they smelled of oil. Two shipments. It was so strong it made my house wreak. Had to use Clorox wipes to get smell off gifts.
I have purchased a lot. Humidifier, clothes, toys, Xmas gifts
Date of experience: February 18, 2023
Hello Nicole, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Don't waste your time nor money on this site. They have you refer people to their cheap site just to not give you the free gifts. Nothing on the site last over a week. Or it's either not what they're promoting, nothing looks like the picture. It's like they steal the original pictures and sale you a cheap version of it. Don't bother trying to contact them cause they will not pick up LITERALLY! Scamming people out there hard earn money. I've had several items that I paid for that I never received. It's just all bad.
Products used:
Clothes, shoes, jewelry, cosmetics, luggage, hair.
Date of experience: June 16, 2023
Hello Khloe, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to contact us via: https://share.temu.com/NWGRVrrOSMA. Best wishes, Temu team
Will always be grateful that Temu never gives me a reason to worry that what Im getting is actually fake or an imitation bc of how strict they are against counterfeit items. Also really love their commitment to the environment and how they dw contribute to the climate situation. Temu really be the online shopping site for me <3
Products used:
house displays
Date of experience: March 15, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
It's the worst don't buy from them I waited for delivery nobody came between the given time slot, after 1/2 hour later they updated that it's delivered with a random picture which doesn't have any name on it. I tried to match the picture with my neighbours but can't find anything. I made a complaint about the picture, after 1 hour they updated that they tried to deliver but no one was at home.
After that I diverted it towards a parcel shop, now they said parcel is very big need special delivery.
Try to contact Temu customer service they said contact delivery partner and ended chat.
Now my 100 pounds are stuck.
If you have more money to waist go and order with them.
Tip for consumers:
Can’t express my disappointment
Products used:
They try to give me 5 pounds but they have my 100 pounds of order with them what a joke
Date of experience: June 5, 2023
Hello Krishna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Don't trust this company...placed my order got tracking number and after 2 weeks it says order returned as wrong address. And my address is perfectly all ok. When I asked to re ship they said can't ship again...so don't get for low prices as if never arrives..
Tip for consumers:
Don't use.
Products used:
Na
Date of experience: March 26, 2023
Hello Satinder, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
The problem with these type of places is that they do a whole bunch of things to get you to be a customer. They hand out coupons and they're friendly. As soon as you buy a few things next thing, you know they yank the coupons. They are not that friendly, and they keep making excuses as to why they won't give you any. Either that or they say wait 24 hours and you'll get one! Big boo. So yeah, be grateful if you're a new customer because once you're in it, you will be tossed to the side.
Tip for consumers:
As I stated once you’re a new customer, they throw you to the curb. Not pleasant and make out like you’re an inconvenience and no longer give you coupons.
Products used:
All of them
Date of experience: August 11, 2023
Hello Sharee, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat so that we can help you look into this issue right away? Best wishes, Temu team
Some of their items are a good bargain, but if you ever need any "support," their "Support" team are literally useless and just give you the runaround. I bought this saw but we didn't use it until a pre-planned camping trip. The saw literally broke the first time we tried to saw a piece of wood less than 2 inches in diameter. They wouldn't refund my $11.19 because, when I got the order, there was a shirt I ordered which was not the measurements posted on their site, so I sent it back for a refund right away. We had no idea the saw would be so crappy at that point, so they WILL refund it...but we would have to pay $7.99 to ship it back to them! SERIOUSLY? No. I'm not ordering from them anymore.
Tip for consumers:
MAKE SURE YOU USE EVERYTHING WITHIN A FEW DAYS!! They will only pay for one return, but, say you bought something that you didn't intend to use until a certain date...use it at least once anyway. Because, all returns after the first, will cost at least $8, no matter what.
Products used:
Clothes, phone accessories, Garden tools, cat toys, misc. gadgets and other items
Date of experience: December 17, 2022
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
It's China stuff... Not meant to last a 100 years! I have ordered several items, from kitchen gadgets to clothing. Have I been disappointed... Yep you bet. It looked bigger in the photo, items arrived broken. But... For the most part, it is ok for China stuff. But the best part is, you don't have to pay double and triple for it at amazon... Trust me I worked for them. They keep china a float. Example I was looking for a wider headband went to amazon first. Saw what wanted 12.99 temu 2.39 same exact. And then there is the fact if your items do not arrive by the date they say. They give you a 5.00 credit. So just remember what and where your buying. Keep expectations in check.
Date of experience: December 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm not knocking the shipping because it was fast! However the stuff I bought is cheap crap that doesn't sell so they practically give it away here. One item was broken so clearly they are not paying for quality control. I'd rather pay more for quality and buy American made!
Date of experience: June 24, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am disappointed with your delivery service. Your people outside the door do not know how to knock the door or make a phone call.
I need my stuff urgently.
What is the photo for.
Wasting everyone time and money.
I many attempt and email fails to get any response.
Tip for consumers:
Poor service
Products used:
nothing
Date of experience: June 13, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I love Temu. The prices are the lowest around whilst the quality is almost always better than expected. I've order 6 times now and my husband has also caught the Temu bug.
Search for item ******* on the app and you get a free gift without placing an order (I get one too!)
Products used:
Kitchen storage. Cleaning products. Deceptive items
Date of experience: August 16, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Have bought several purchases from Temu. All are Chinese made, and inexpensive. One item was damaged, emailed them, they refunded the money and did not have me ship it back. But, you have to look closely at the photo of the item. I was unaware they sold athletic sneakers with the tongue of the shoe being seamlessly attached to the body of the show. That leaves a small opening for the foot. Also, they offer a $100 shopping voucher to install their app on your phone or computer. I did not do this because like any other major company they collect data. If I want to open the site, I always type it in my search bar and open it like that. Some of the plastic household items were cheap and I decided to discard. A personal item I purchased required installation of an app on my phone to use. Went back and looked, it does show that in the photo add. My fault for not seeing it.
Tip for consumers:
Most shorts do not have back pockets. Was unhappy I didn't see that in the photos. Always read the item description carefully, look at the item photo carefully.
Products used:
Walking shorts, personal device, shoes
Date of experience: February 25, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have been on the Temu fan-wagon since Super Bowl 2023. Today I am officially making it my last time. I received notice of a delivery in my parcel mailbox which is the mailbox that the post office puts packages in, one per mailbox. Today, I noticed my bag was open but taped up over the excessive tape Temu uses. I will try to figure out how to post videos. The order first is nothing I ordered and second all the packages mostly have been stolen and only the empty boxes/bags were in the package. I am on hold to speak to a live person but thru chat ONLY. I was number 177. Now I'm 134. Hopefully they get to me within the next two hour considering I have been on hold for 30 minutes now. I do not know how this is going to get resolved considering it's my word against their word. Smh. So now I am to the part to upload video and a 30 sec video it's saying its too large. I should've known Temu was too good to be true.
Tip for consumers:
This delivery experience is my lesson learned
Products used:
None. This my shipping label but no my order of which most bags were empty when I opened the orange bag.
Date of experience: May 17, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Best wishes, Temu team.
I ordered a few items just to try it out. We'll days after the delivery date still no package. I contacted customer support who said the USPS had my package. Well I pulled it up and showed them they did not. I asked why they would lie about something they knew I could look up? Their response was we didn't lie. I told them I just sent you proof you did. Well I called the usps and they stated that they had provided a false tracking number and it was a scam. Had to call several times and threaten with charges and a lawsuit to get my money back. Do not trust these Chinese businesses!
Products used:
None
Date of experience: April 17, 2023
Hello Kevin, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. What you have shared is out of the norm. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
Items missing in the package and had escalated to PayPal. Later returned another item but refund yet to receive. Customer service communication is circular and not to the point. The returned item has nothing to do with PayPal escalation. Will never again buy on Temu. I m paying interest to my visa while refund is being delayed since last two weeks.
Tip for consumers:
Refund delays
Products used:
Sports
Date of experience: October 4, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
If you never try Temu before, lucky for you! Please don't try it. This company is treating their customers by providing free gifts to you and asking you inviting new users to download their app. Once your friends signed it up, the company doesn't give you any free gifts by saying that " your friend isn't qualified for the new users, please invite another new friends!" Secondly, the quality of products are not good! I had a really bad customer experience from this company!
Tip for consumers:
Never believe their free gift program. It will end up that you successfully invite your friends to download and sign up their app without getting any free gifts!
Products used:
Kitchen stuff
Date of experience: March 24, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. We are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, email (rachel.zhang@temu.com), or phone (1-888-495-8368) so we can help you investigate right away. Have a great day! Best wishes, Rachel
I placed an order with them And was supposed to receive my package on 2/16/23. Instead of receiving my package I received a note from the United States post office stating that they regret to inform me that the postage label on my package is counterfeit I must pay for my shipping. I refuse to pay since the shipping was free. I've been fighting with them ever cents to get my money back. Every response is the same from them. They refused to give me my money back stating it was shipped. So, I had to file a dispute charge.
Products used:
Never received
Date of experience: March 1, 2023
Hello Roxann, we are sorry to hear about your recent experience. At Temu, we’re committed to providing our customers with quality merchandise from global suppliers at affordable prices. During transactions, we generally do not charge consumers any additional fees. If you were asked to pay additional fees, which is out of the norm, please feel free to contact us with any questions or concerns you may have. To assist you better, please sendus an email rachel.zhang@temu.com with your account details and we’ll investigate the issue and assist you right away.
They send you items that you didn't order. Then, when you contact them and tell them, they respond with, "According to our warehouse, they have shipped the correct items, and this issue is now closed." So you are essentially out of luck.
Then they harass you for your phone number only to sell it. I used a free number for them because I didn't trust them. I never received spam calls until 5 hours after Temu got this number, and now I get calls all the time.
Date of experience: April 2, 2024
Hello, thank you for your feedback and we are sorry that you are experiencing difficulties with your orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Temu works closely with its network of merchandise partners, manufacturers, brands to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can investigate this matter for you. Best wishes, Temu team
I know what I'm getting when I buy from sites like these. I've never bought anything extravagant. But felt like I made out like a bandit for Christmas. Great for buying stuff for arts and craft, little figuring, tarot cards, bracelets, stickers, stuff animals and luv the prices on mirrors bought a bunch of those.
I'm not going out of my way to buy a 1000+ dollar wedding dress for 35.99 and think I'm going to get something good. Remember you get what you pay for.
Tip for consumers:
Don't expect much if you want a wedding dress or designer items at a Steal. Its the internet people they are not going to sell you a 1000+ dollar dress for 16.99 or even 34.99 and think your really going to get that.
Products used:
Brackets, heart crystals, gnomes, bunny figuring, mirrors (lots), stickers, jack skeleton hoodie, tarot cards, wire holder for desk, Zombie cat, 3D rubber key chains, socks, cat witch pins, Vintage siler owl pendant necklace( disappointed), Naughty Kitten resin, Sweater (had hole in sleave), Bento Box, ear cuff, necklace, and sleeve arm pieces.
Date of experience: March 29, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I placed 2 test orders with Temu with zero issues. However, the next three never arrived. I did get a refund on one.
I think they are leading up to having a lot of people's money and they won't provide the items ordered.
Tip for consumers:
They appear to have some issue and orders are not being shipped.
Products used:
Jewelry
Date of experience: March 29, 2023
Hello Sonya, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I recently looked into to temu and thought it was going to be great. I bought a bug repellent and an air purifier. For like 16 dollars. To good to be true. The air purifier came in pieces with zero instructions in English. These are extremely extremely cheap products just to get you to buy from them. AND! If you think for one second your going to be the one out of ten a day world wide to get a Nintendo switch for $7 dollars... You're image to believe that. Nintendo's company would NEVER let that happen. This is a pure scam out right
Tip for consumers:
This is a complete scam. This gives countries, who think we are unintelligent, to take advantage of us for cheap cheap product. TEMU is a scam product plain and simple
Products used:
Zero
Date of experience: May 20, 2023
Hello Travis, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team