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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
After placing an order with temu someone tried to log into my bank account. Luckily my bank noticed suspicious activity and locked my account. After this, I saw on Reddit that I am not the only person this has happened to. There are many people comparing that after after making a purchase with temu, they noticed fraudulent charges on their accounts. If I would have known this prior I would have NEVER made a purchase. So be aware that your information is not safe with them.
Tip for consumers:
That your accounts will be hacked after ordering from temu.
Date of experience: May 20, 2023
The thing that has aggravated the most is the invite others and get free gifts... myself and another member invited for an hour...it just kept asking for more... I won't be bothering my friends anymore.
Products used:
Cloths are safe... electronics...not so much
Date of experience: June 21, 2023
Hello Lawrence, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. We would be happy to further assist. Best wishes, Temu team
Ordered multiple items including some shoes and clothing. While I haven't tried out the other items yet they appear to be in good shape and good value but I regret ordering the shoes and clothing as all was too small. I won't be ordering these items again as I spent a fair amount of time insuring the the size I ordered as correct and I've not had this problem with other shoes or clothing purchases so if you're going to order clothing or shoes from Temu make sure you order at least a few sizes larger than what their descriptions tell you.
Date of experience: June 14, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am a very dedicated Temu customer. I have been pleased with the quality and price of all the items I have purchased. I also love that they honor their promise of a $5 credit when my order is delayed. In the beginning I mainly bought items under $1 (I love kitchen gadgets and cleaning cloths). However, I have recently bought some dresses and household items and have been extremely pleased. My only complaint with Temu is that I found a dress that I loved and planned to buy one in every color but they discontinued the dress after I only had 3 of them. Many of the items I have purchased are also available on Amazon for double or triple the price for the exact same item. I will be a customer for life as long as the continue to offer great prices, quality and service.
Tip for consumers:
I have given many of the items as gifts. I have also recommended Temu to family and friends and they are now customers.
Products used:
Dresses, pillow covers, table cloth, rug, pictures, lots and lots of cleaning cloths and kitchen gadgets as well as pet supplies and household items.
Date of experience: June 4, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Temu team
I have ordered from Temu on several occasions and never had a problem with the delivery or the products that I purchased. HOWEVER, the last 2 orders are being delayed and one of them has a product that is now out of stock. If it was processed and shipped on time the item would not be out of stock. Seriously considering not ordering from Temu again. NOT a happy camper. The $5 credits are ok but, if we pay for something we want what we pay for not a credit to use and shipping will be delayed again!
Tip for consumers:
Great products, shipping on time has become an issue
Products used:
Clothing, household items
Date of experience: March 19, 2023
Hello Felecia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
I am on the phone with customer SVC who even though they still haven't delivered my order after 2 weeks won't refund my money, mark Irwin in case a temu supervisor sees this, I want my money refunded now this app sucks never use it ever.would have gave neg stars if possible. PO**************003
Date of experience: January 31, 2024
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Watch out when it looks too good to be true it is.
Downloaded the suspicious app and placed an order. I get order confirmed track the shipping and a day later "order canceled" for "suspicious activity on you payment". I re-order it asks for a copy of the CC with last 4 digits. Order gets confirmed then gets cancelled for "suspicious activity". What is "suspicious" is the app and everything. I don't know what they do with the order info. Apple Pay. I also tried to pay with pay pal. App requires your password for PayPal i.e. Does not link automatically to PayPal as legitimate vendors do. BE CAREFUL! STAY AWAY!
Tip for consumers:
REMOVE APP AND WATCH OUT!
Products used:
IT IS A SCAM NO ITEMS RECEIVED
Date of experience: January 12, 2023
Hello Mona, thank you for your feedback! We are sorry for the inconvenience caused by your canceled order. We have detected unusual activities on your account. To protect you, we have temporarily placed your order on hold. Please verify your payment information within 72 hours to complete your order with the “Appeal” button in your order page. Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at wholesale prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at taylor.wu@temu.com, I would be happy to look into this and help find a resolution for you right away. Best wishes, Taylor
Temu uses an unreliable delivery carrier that leaves packages without so much as knocking on the door or ringing the bell. They don't even send a text message. Twice my packages have been stolen because the package was left in the hallway of my apartment building -- while I was in my apartment and could have take the package from the carrier. I will not shop Temu anymore, because I have no confidence that I will actually receive my purchase. The choice of carrier is Temu's, not mine, and they are responsible for this problem.
Date of experience: June 18, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
This site sucks, they sell their stuff for dirt cheap because its all crap products that nobody would be even if Walmart carried it, They dont give you a full refund on the products you buy. All in all you should just skip this site and find something better
Products used:
Shower head, lazer pointer, girlfriends outfit
Date of experience: May 5, 2023
Hello Kendra, thank you for reaching out and we are sorry for the inconvenience. If you are not satisfied with any items you receive in your previous order, you may apply for a refund within 90 days of purchase. Please also keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. We offer a free first-time return for each order. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. If you have any question about your refund amount, could you please reach out to me at evelyn.yu@temu.com? I would be happy to look into it for you right away. Best wishes, Temu Team
I give Temu 💯 for their products and delivery and prices, but there so called free gifts by playing fishland and farmland is loser,i am yet to get any gifts despite spending hundreds of dollars and continually playing their Games and referring friends etc,very disappointing,i am actually going to write them and complain
Tip for consumers:
There only problem is there free gifts and Games
Products used:
Home eare,make Up, shoe's, clothing, art's and crafts
Date of experience: April 6, 2024
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
From November of 2022 to Dec of 2023 I have bought 21 men's tops(great prices). Out of the 21 I have only kept 4 and threw the rest away. The rest either had a horrible fit, lose in places I didn't even know a top could be lose at, or felt like I was putting fiberglass on. Electronics, I don't know how much I have bought but none of it worked or didn't work right, trashed. I have bought sweat pants that I have kept, a little long but doable. In all, I've only kept about 20% of what I have ordered. Not worth the savings because you're not really saving, just wasting money. I won't buy from them again.
Tip for consumers:
This was my experience.
Products used:
4 of 41 tops. Sweatpants. Gloves.
Date of experience: March 29, 2024
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Very cheap,but quality is better than you would think, customer service is quick and fair.
Delivery is usually around 10 days which is better than their competitors.
I use them all the time.
Products used:
socks
Date of experience: June 12, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I don't normally do reviews. But in my opinion, which may count or may not, TEMU is a good website. The key to be successful is not binge buying just because it seems cheap. Do a little bit of comparing, checking, etc. I have been a customer since Jan 2023, and have not been disappointed. True, few orders seems rubbish but the inconvenience is little compare to the benefits you get. The customer service is excellent too. I will be using TEMU again.
Products used:
Blouses, skirts, household goods
Date of experience: July 26, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I thought this was a wonderful place to deal with but I was wrong. The description on the products does not give a clear picture of what you are buying and secondly the shipping is always late. They actually ship the items very late and the delivery date on tracking the item keeps on changing. Shein delivers on time but I still think that no one can beat the delivery service of Amazon and Walmart.
Date of experience: March 4, 2023
Hello, thank you for sharing your feedback. Customer satisfaction is the most important to us and we are constantly striving to improve. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. We try to be transparent about when orders can be expected to arrive. So, on every product page, you will be able to see the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. We greatly appreciate your patience regarding the shipping delays. We hope that we can continue to provide the best experience for our customers. If you have any concerns, questions, or issues that you need help with, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have ordered several items from Temu with no problems with quality of merchandise or with reasonable delivery times. I will continue to buy from them. My latest purchase was a 3' railing barrier that I used to keep wind off my duck coop. Really pleased with it.
Products used:
Tarp
Date of experience: January 8, 2024
Hello Darlene, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I watched the ads for a long time, and frankly didn't trust them, which is ironic, considering their advertising line about how the deals are real. Finally, an item came along with a special price for first time users. I decided to gamble on it. Lost that gamble. Their system is broken somewhere and the item I clicked on, and supposedly went in my cart but didn't, before the registration process. During the process I ended up ordering two more items, but was never given the chance to check my cart. The original item was not ordered. I then went back and ordered it but didn't get the promised price. Total elapsed time was 11 minutes. Contacted customer support and talked to a Jasmine. She was unrelenting and didn't care. I will never trust temu again.
Date of experience: September 6, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The products are cheap but lack quality, it smacks of cheap plastic goods from China. The shipping took awhile, maybe 10 days but it was free.
It might suit some people, I will not be shopping there again.
Products used:
Motion light, solar lantern and a bird feeder.
Date of experience: December 25, 2023
Hello Leigh, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I probably have over 20 orders already with them... Though some items are just disposable, most are well made with an unbelievably low price. PLUS - shipping is FREE... Shipping is not overnight but it is quick! Excellent selection on just about anything!
Date of experience: June 29, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm liking the prices, delivery and quality of their products. The clothing has all been true to size. The return policy is fast, easy and free. The fabric bins for the closet, WOW! I recommend this place, and have shared with many.
Products used:
4/5
Date of experience: May 16, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Don't get me wrong, for the most part, I like my items some are super, super, cheap,cheaper than dollar tree. Temu, customer service is horrible, you don't get to speak with anybody just an automated typing service, so basically no customer service, just an automated response of someone typing the same thing over and over with no resolution of the issue., I was told, they're going to connect me somebody that can help me, which that NEVER took place they, sent me coupons that are not valid and they're not expired, they just dont work. I've only shopped twice,I had to return some shoes that were too big which it was my fault, I got half of order in 7 days I ordered a half size up similar to Shein, things do come quicker customer service is no customer service.Still no help with my problem, so my issue is not resolved guess they don't care and I did not get my free gift that was supposed to come with my first order of over $40
Tip for consumers:
It would have been helpful to know that with the issue I wasn't going to get any customer service just lies that I was going to receive help which I never did. Because of that I probably won't be a customer anymore.
Products used:
Order wooden earrings they look pretty decent ordered two portable urinals for women they're cheap look like they're made of silicon ordered a rug very cheap I will keep because it has a a pop of color similar to my bedroom.
Date of experience: February 20, 2023
Hello, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. Please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 for help with any official Temu account orders. Best wishes, Coco
This is just a review based on my first experience as i have not received my items yet. I first heard about this new app from a friend of mine. I was skeptical on trying the app as the reviews are mix but i was surprised when i downloaded the app, they are very easy to navigate and the price are really, really affordable. I just made my first purchase and got free shipping and also extra 30% off with $19. Waiting for my package to arrive on Jan 20 and they wrote upfront if its late they will give me $5. I don't need the items on a rush so i don't mind the wait as long as they are friendly on my pockets.
Tip for consumers:
I read a lot of tips to read of the reviews and choose the ones that have a lot of review to avoid disappointment, i think this is a good tip. Also to see the photo of the real item from other reviewer to avoid disappointment.
Products used:
N/A as my products is not here yet
Date of experience: January 5, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
So I recently tried Temu and tried to get their 2 free gifts by conning 8 different people to sign up for the Temu app. I actually achieved that and then Temu promised to ship...but then the message came the shipment was delayed. They gave a $5 credit for the delay BUT you need to have a minimum order of $20 to use it. Finally I received notice that may package had been delivered, but it had not. When I notified them about this they said they would re-ship but because one of the free gifts was out of stock they would not re-send that. So, would I trust them to really send something if I actually bought it. Nope. They also clearly are happy grabbing personal information from others too, which suggests they would not be careful of my private information. Ultimately they are not worth it to me.
Tip for consumers:
Give them the least amount of personal info that you can.
Products used:
Nothing yet, nothing has arrived.
Date of experience: March 20, 2023
Hello Kris, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
I have put an order for the first time and my husband was concerned from the very beginning if we are gonna receive our Package or not. Well guess what his intuition came true. I have been tracking the package for long and it didn't move from one stagnant place for so many days. Approached temu rep, he said I have to call the delivery services myself and upon arguing he said he will inquire on my behalf. I really wanted the stuff that I ordered but I am highly disappointed and now I asked for a refund because I am done waiting. Want to place another order but I am not sure if I should do it or not. It's been a month now since I placed an order. It's a great value for money but it is not worth the wait.
Date of experience: May 12, 2023
Hello Sanober, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Not really sure if the thing i got was exactly like the one in the picture but i still like it anyway :) It fits really well at the top and the bottom part is kinda loose. Also vvv easy to pair with almost anything so you can wear it casually or dress it up.
Products used:
coat
Date of experience: April 14, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered twice from this company first time I did not receive the product. They did issue a full refund second time the packaging was so bad that the box containing the product was badly damaged. Had to return it and I'm still waiting for the refund.
Products used:
None
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2024
Hello Paul, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Macy, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 if you have any other concerns. Best wishes, Temu team.