Review of Temu: Not worth it
Thumbnail of user loiss307
Rhode Island
4 reviews
164 helpful votes
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June 2nd, 2023

I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: May 3, 2023

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    Temu

Temu

Overview

Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.

  • Service
    1140
  • Value
    1150
  • Shipping
    1187
  • Returns
    830
  • Quality
    1082

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 10.2%
Positive
11
Neutral
2
Negative
95
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Reviews (1,725)

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Reviews that mention popular keywords

customer service (359) credit card (58) post office (24) phone number (19) delivery company (19) return process (17) search bar (12)
Thumbnail of user oliveshorts
Texas
1 review
1 helpful vote
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April 13th, 2023

Got this for my kid and it's her new favorite thing ever (her words not mine). It's cute that its a flower cushion and it's also really soft and fluffy but it did have a very strong smell when i got it but maybe its just because its new? Or maybe from the plastic pack?

Products used:
pillows

Service
Value
Shipping
Returns
Quality

Date of experience: April 13, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team

Thumbnail of user victoriam1308
Alabama
2 reviews
4 helpful votes
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May 17th, 2023
Verified purchase

Worst customer service ever. They harass you for hours acting like they will help. Then they rudely hang up chat out of nowhere. They refused to give me $.08 that gift box game told me I won, but it never showed up on my account. I even had screenshot proving the prize, but they said that meant nothing. That is fraud. And Temu is pathetic if their customers aren't worth giving them the $.08 they won. I am never shopping here again.

Date of experience: April 17, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello Victoria, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!

Thumbnail of user michelleg2228
New York
1 review
0 helpful votes
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March 20th, 2023

Recently ordered my so cargo pants the fit was great but way to short. There was no option to add length only size. Will cut them off for shorts, but options would be nice for the length you need. The pants were very nice

Date of experience: March 19, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco

Thumbnail of user stanz21
Florida
3 reviews
7 helpful votes
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August 25th, 2023

This is a big, fat scam! Do not waste your money if you are ordering from the USA. I placed one order, my first and my last. They sent me a damaged and USED water bottle. They sent me stationery that is wrinkled and bent. They sent me razors that are dull and dangerous. They sent me scrapbooking papers that are cheap and useless. I raised such a stink with them via their chat, and thankfully, was refunded immediately. I am sick of these overseas companies ripping off customers. It's a scam and a joke! You've been warned.

Products used:
NOTHING! IT'S ALL $#*!!

Service
Value
Shipping
Returns
Quality

Date of experience: July 26, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user torw
Washington
1 review
35 helpful votes
  • Send Message
January 9th, 2023

Never got the several items I ordered. Requested help through the online chat, they told me to go file a claim with the post office. Refused to issue refund. The chat person kept deflecting and apologizing. This site is a fraud. I'll be pursue a claim with appropriate state agencies.

Tip for consumers:
Don’t buy from them, you’ll never get it.

Products used:
Sun glass holder, heater, car seat gap organizer

Service
Value
Shipping

Date of experience: December 10, 2022

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello Tor, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), so we can help you resolve your issue. Best wishes!

Thumbnail of user jeanneheidenreich
Wisconsin
1 review
0 helpful votes
  • Send Message
September 30th, 2023

I've ordered from them twice now. Both times it was dollar store quality at best, but mostly worse and you pay more. For the kitchen items, they were highly dangerous plastics that should never be used in a kitchen. The clothing items were as thin as a piece of tissue as well as I am afraid were put together by a sweat shop. This app will be uninstalled and never used again. Buyer beware.

Products used:
None, it was all junk, I can't even donate it as it's dangerous plastics that are known to cause cancer.

Service
Value
Shipping
Returns
Quality

Date of experience: August 31, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user nottinghillproperties
France
1 review
0 helpful votes
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October 26th, 2023

It came as a major shock to me that Everything I bought from Temu is fake and substandard. And I mean Everything., I spent good money for nothing. They are not branded, I said leather hiking sneakers it's all made out of fabricated rubber material, I am speechless even the cheap wrist watch is not working.

Products used:
None

Date of experience: September 26, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user zirklelarry0618
Oklahoma
1 review
1 helpful vote
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August 18th, 2023

I ordered 12 items, was lead to believe that my grand total was around 50 bucks. I buy 6 items and I get 6 free. But for some reason you all cancelled my order. So I placed the same order to give you guys one more chance to get this right. And did you? No! Charged me over 70 bucks! Not cool. It was the same damn order. I used the same card and nothing changed. But this time you guys did not cancel my order. So I want to know if that is something you do to everyone? Cancel their order and if they place it again then you don't discount them? What a big rip off. Buyers beware! You guys credited me 2 bucks and some change. Thank you VERY much. Lol what a discount. I am disgruntled customer!

Date of experience: July 19, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello Larry, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Thumbnail of user williamd3579
Virginia
2 reviews
0 helpful votes
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July 19th, 2023

I purchased two toy trucks for my HO model train layout. Turns out they were not HO scale at all. Apparently my mistake in ordering was due to less than clear information on the website and fact I had reached these items in searching for HO Scale vehicles -- erroneously assuming these too were HO scale. Wrong. My mistake. Temu promptly refunded my purchase, no questions asked. I will consider purchasing again. Lack of sufficient detail on the web page contributing to my error is the only reason for not giving Five Stars.
I had previously bought several items and was generally satisfied with my purchases, except one item was missing. Temu also refunded the price of the missing item.
In my view Temu is a reliable merchant. Could benefit from improved customer interface through the website.

Tip for consumers:
Website needs improvement, but customer service is excellent.

Products used:
Neither

Service
Value
Shipping
Returns
Quality

Date of experience: July 18, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello William, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Thumbnail of user poodlesd
Alabama
1 review
4 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

Worst site ever! If part of your order is damaged, you're out of luck. They don't offer exchanges. And the minimum spend to place an order is $20. I got an item for $3 with a special promotion that arrived crushed from shipping damaged. Temu refuses to allow me to exchange it. They said the only option was to return for a refund, and then I have to buy $20 worth of stuff I don't want in order to repurchase the one item. Plus, they won't honor the promotional price. So it will be double the cost plus I'd be forced to buy other stuff I don't want. Horrible. I will never shop here again.

Service
Value
Shipping
Returns
Quality

Date of experience: January 21, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello Poodles, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco

Thumbnail of user ellenm764
Nevada
1 review
1 helpful vote
  • Send Message
April 7th, 2023

Temu really offers a wide range of different products but all i care about is the fashion and clothing category. Its just so crazy that they really have everything for every style and aesthetic out there and Ive found sm great pieces there! Its basically the only place I do my shopping these days :p (super random but i was only today year's old when i realized that temu is pronounced as tee-moo lmao)

Products used:
women clothing

Service
Value
Shipping
Returns
Quality

Date of experience: April 6, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.

Thumbnail of user tardisxo
Florida
1 review
1 helpful vote
  • Send Message
December 6th, 2023

I placed five separate orders - 3 they canceled for no reason and never advised me. One is arriving late and I do not know about the other order yet. I contacted 'customer service ' and they were unhelpful and unprofessional. After an hour long phone call nothing was resolved.

Service

Date of experience: November 29, 2023

Thumbnail of user candyw105
Candy W. – Temu Rep

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Thumbnail of user angilos
Virginia
1 review
0 helpful votes
  • Send Message
September 18th, 2023

Temu is horrible. I would give negative stars of i could. They use to be good, but they don't care anymore. Not only did they lose tracking on my package and didn't get it back until I got on to them over and over, but when my package finally came, it was missing 4 of the 9 items I ordered. I showed them and told them over and over and their untrained online customer service reps just kept repeating themselves regardless of what I had shown them. They don't care. At all. If you're reading this, go find another sight to order from that does a better job. I promise, you will experience problems with Temu. Time for them to be canceled.

Tip for consumers:
Temu is not a good company. They use to be. But they do not care about their customers anymore.

Products used:
What they managed to give me. They didn't send 4 of my 9 products. This company is garbage.

Service
Value
Shipping
Returns
Quality

Date of experience: August 19, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Thumbnail of user juriel
California
2 reviews
0 helpful votes
  • Send Message
March 21st, 2023

One happy customer here! Talk about doubts before i ordered, (bow) anxious after i ordered( another bow) but when i received the yellow purse and the etc! Sooooo happy! It even came 1 day earlier than expected! Shared my joy to all my friendships! Another orders sent!

Tip for consumers:
order small items first then check the quality.

Products used:
purse, sunglasses, collapsible cup, passport case

Service
Value
Shipping
Quality

Date of experience: March 19, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user bitonkar
Canada
6 reviews
19 helpful votes
  • Send Message
May 3rd, 2023

The quality is so bad, beyond what you can imagine bad. I ordered the storage bags advertised for comforters etc. They are paper thin and about the same quality and strength. When I lifted a first bag with only one queen conforter to put in in the closet, the handles just ripped. Every other one was like that.
I contacted their 'customer service' and this is where true abuse and harassment started. The person I spoke to was just repeating the same thing 'I give you 1 dollar refund' for about 30 minutes, made me livid.

I reported them to the bank and got a refund. Save yourself aggravation.

Tip for consumers:
I get still angry with how I was treated. Never again will I shop there or on any other chinese business.

Products used:
NOTHING, nothing was worth using it. It is like taking your own, hard-earned money and shredding it.

Service
Value
Shipping
Returns
Quality

Date of experience: April 3, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello Bitonka, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible.

Thumbnail of user teddysgal2
Alabama
1 review
0 helpful votes
  • Send Message
December 5th, 2023

I ordered a set of curtains to finish off curtains in living room and other things. I rcd some totally different stuff. I told them and they said they checked with warehouse and they sent the right order. I never got my order or a refund.

Date of experience: November 28, 2023

Thumbnail of user candyw105
Candy W. – Temu Rep

Hello Dee, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team

Thumbnail of user fiehrervicki
Ohio
1 review
0 helpful votes
  • Send Message
May 29th, 2023

Been using Temu since I saw their ad on Superbowl Sunday. I've put in about 10 orders with no problems. I primarily buy jewelry but I've ordered some kitchen items recently and I'm happy with all of my purchases. Temu keeps you well informed as to the status of your order and my orders have never been late. The jewelry I've ordered get so many compliments and when I tell them what I paid…everyone is amazed. I highly recommend Temu, I've never been dissatisfied with anything I've purchased. It's like Christmas morning when that orange Temu bag arrives in my mailbox.

Products used:
Rings, earrings, kitchen ware, clothing

Service
Value
Shipping
Returns
Quality

Date of experience: May 27, 2023

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team

Thumbnail of user lasarinelli
New York
1 review
1 helpful vote
  • Send Message
May 15th, 2023
Verified purchase

Purchased 4 clothing items, a cat scratcher and small kitchen mat. Opened package and every single one of those items had a very strong chemical smell similar to freon. It was terrible. Also, items are very poor quality. I won't order from Temu again.

Value
Shipping
Quality

Date of experience: April 15, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello Lisa, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team

Thumbnail of user reginaxh
California
1 review
4 helpful votes
  • Send Message
August 2nd, 2023
Verified purchase

I shopped on Temu couple of times. Their shipping is slow and product quality is a hit or miss! For returns, I chose to get credit instead of refund which I know now is a terrible mistake! I accidentally deleted their app and when I reinstalled I found my credit balance is zero! I have tried their on line chat ( useless robot rep repeating the same Q&As), their credit balance recovery options (email or phone, nothing works), called their customer service hotline (on hold for hours, no one answered), so basically Temu stole my credit balance of $17+ and I don't know how to get it back!

Service
Value
Shipping
Returns
Quality

Date of experience: July 3, 2023

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Thumbnail of user stillease
Pennsylvania
1 review
1 helpful vote
  • Send Message
August 14th, 2023

I really like the experience of shopping here. Most of the products are outstanding and the no hassle return policy with great customer service is outstanding. I will invite others to check temu out. The only issue that I've experienced is with the spin for discount always pops up but is null and void for customers already participating. Then there is the invite one where you invite all of your friends and family from social media but never get enough to receive the promised free gifts selected, not satisfied at all with that one a lot of time wasted.

Respectfully,

Tip for consumers:
Great experience with only one exception on promotions and discounts. But understandable since everything is at a reasonable price already.

Respectfully

Products used:
Clithes and household items

Service
Value
Shipping
Returns
Quality

Date of experience: August 13, 2023

Thumbnail of user karlw235
Karl W. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Thumbnail of user robinb1349
Texas
2 reviews
0 helpful votes
  • Send Message
May 18th, 2023

All of the products we've received have been of good quality and very inexpensive. LOVE the FREE SHIPPING. One item was not Internet compatible and I called the. And they gave me a credit (offered to return $ as well), and didn't want the product back. Very good customer service. The only thing I think they could do better on is description of products. It's not very much information sometimes. Clothing sizes are iffy at times. Ordered 3 tops, one fit well, one was a little too tight and one was too big. All were supposedly the same size. Overall, we are very satisfied with Temu.

Products used:
Clothes, household products, chain saw, air pump, phone holder for car

Service
Value
Shipping
Returns
Quality

Date of experience: May 18, 2023

Thumbnail of user evelyny183
Evelyn Y. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.

Thumbnail of user nikkiec6
Nevada
1 review
0 helpful votes
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March 29th, 2023

I mean…its kinda hard not to XD and im not really complaining abt it. Its super easy to find things that u probs dont even need and it doesnt help that similar items pop up in ur home page that just look too good to pass up on. Idrc if i buy too much tho bc the prices are so low that it feels like im getting a bargain for them anyway

Products used:
table rack

Service
Value
Shipping
Returns
Quality

Date of experience: March 29, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.

Thumbnail of user nancym3441
Florida
1 review
1 helpful vote
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April 18th, 2023

When I placed my first Temu order that order came so fast it was unbelievable even quicker than things on Amazon.So then I placed more orders this was about 2 1/2 weeks ago now all I get is a lot of notification spam them apologizing of their delay and things that should be on stock out of stock because they have waited to long to send my order that the product run out of stock.Who in their sanity wants to have this kind of shopping experience is super frustrating.I don't want to pay to be annoyed and frustrated.Yet I see all the free loading YouTubers being served so kindly yet they are getting free things while I am paying for my orders I have to wait while others (free loaders) get their order first.I don't think I will be ordering from them anymore and that's how you loose customers.

Tip for consumers:
I don’t know what to say but I do want to warn those who want to order be aware that you might not even get the things you ordered because they wait until things run out of stock.So that beautiful chain you liked and you had plans to wear at a party or a celebration may not even get to you at all.However I watch YouTube and it seems the YouTubers getting the free products from Temu are being served properly while those who pay are being served last.They really do appreciate their paying customer

Products used:
Just a few things that I received from my very first time ordering in Temu and those things I ordered were not a lot of products.I was testing the app to make sure they weren’t scammers.It seemed good at first however now on my second order I just keep getting spam delay notifications and while I wait the things I ordered which is been a while ago keep running out of stock.

Date of experience: March 19, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello Nancy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco

Thumbnail of user blakeh217
Georgia
1 review
0 helpful votes
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April 29th, 2023

Temu really has one of the best product selections I've ever seen on an online shopping site plus they give crazy crazy prices and free shipping like….what else could u want (aside from faster delivery teehee). At first, I was a bit overwhelmed with the interface of the website but then i eventually got used to it and was like hey this is temu trying to give you the best of everything.

Products used:
carpet

Service
Value
Shipping
Returns
Quality

Date of experience: April 28, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team

Thumbnail of user johnj3541
Georgia
1 review
3 helpful votes
  • Send Message
April 27th, 2023

Temu offers good quality product but they also give customers the best value for their money. More often than not, there's free shipping across all orders and items on the website, but customers can also easy return products that they didnt like with Temu's purchase protection program. Transactions are very fast and secure and theres always a customer service representative ready to help with problems. Apart from the very affordable price, Temu also gives customers much much more

Products used:
Gardening stuff

Value
Shipping
Quality

Date of experience: April 26, 2023

Thumbnail of user candyw95
Candy W. – Temu Rep

Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team

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From the business

Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.

Business History

Start from Sep1st 2022 in the USA

Company Representative

Thumbnail of user candyw105
Candy W.
Typically responds within 9 hours

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