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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
اشتريت طلبيتان من تيمو في نفس اليوم وكان موعد التسليم المقرر لهم في يوم واحد لللاسف جاء عامل التوصيل بطلبية واحدة زانا سالته عن الطلبية الثانية قال ممكن مع زميل غيري والي الان لم استلم الطلبية الثانية زلللاسف مسجلة عند تيمو انها تم تسليمها وانا فعلا لم استلمها
Tip for consumers:
delivery is very bad peopel
Products used:
for women
Date of experience: October 9, 2024
I purchased a small blender for smoothie after a week it doesnt work but i purchased other items anf are very satisfied with them
Products used:
Small blender
Date of experience: August 26, 2024
Hello Rosemary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The most terrible company, in every way. Products of execrable quality, extraordinarily bad shipping, but the worst experience is that of the return. After walking from one side to another to drop off the package (the instructions on the website have nothing to do with reality), you wait a month to receive a refund that was not even issued. I have been to the bank several times so far, only to be told that the ARN code sent by them to verify my transaction is invalid. There is no other solution/proof that the money left them. But the bank claims that no refund request was issued from them...
So, keep in mind that you will never receive the money for the products you send as a return, from this terribly bad Chinese company!
Date of experience: July 5, 2024
Hello Andreea, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
I used to love temu, i deleted the app recently. Somehow in my pocket i placed a large order that i have no idea how it made it into my cart, and also checked itself out. Within 5 mins i tried to cancel the order, but the site said the items had already shipped.
Date of experience: July 3, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I purchased a laser rangefinder from TEMU but did not open it until golf season arrived (after their 90-day return policy). The product looked nothing like the one I ordered, and it doesn't work - it won't power up.
Date of experience: July 3, 2024
Hello Gary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Shopping through TEMU is like spinning a Roulette wheel. I have made about 10 purchases in the last 6 months. One purchase arrived a month late, another item I bought did not arrived and when I checked, it showed it had not shipped so I contacted the seller and was told the item was no longer available. Three times I purchased items only to find out shipping would be delayed by several weeks. Today I received a package that was to contain 35 panels of decorative garden fence however it only contained 10 panels. The seller showed item was no longer available so I have to repackage and bring item to delivery company to return then wait for refund while once again shopping around for item. Of purchases that have arrived on time and as advertised quality has been mixed. I'm done with TEMU and would not recommend.
Tip for consumers:
TEMU wants pictures of the item you are wanting to return and tries to get you to take a store credit instead of a refund to your payment source.
Products used:
Mostly gardening items and shirts.
Date of experience: June 25, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Return policy does not work for elderly or disabled if the return is heavy and customer lives alone and does not drive there is not option for to return defective product.
Products used:
patio furniture
Date of experience: July 21, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I bought 3 pair of sandals to try the quality and I must say it's garbage, you can't put them on twice because the upper synthetic material is so thin, it's almost see thru and they don't weight nothing, materials are so light you could be surpised it's not invisible.
I also bought a casual dress and it didn't fit me, the material was so bad quality!
The thing I'd like someone to explain to me is just where these amazing reviews on their page come from, should be like Shein that you give a bad review and it doesn't appear on their site.
50 dollars gone to the garbage...Lesson learned.
Only good thing was I didn't have to pay shipping because I'd die if I had to do it
Update: for you to return a product, you need to pay for them, so, sending an item from the Dominican Republic to China would be ilogic; they give you a refund option but it was only for 1/4 of the order and they don't show bad reviews on their products, be aware!
Date of experience: June 13, 2024
Hello Paola, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. At Temu, we understand the important role authentic reviews play in the e-commerce buying process. We ensure that all feedback comes exclusively from verified purchasers to guarantee authenticity. False reviews are counterproductive to our goal of building long-term trust and credibility. We recognize the importance of authenticity in customer reviews and ratings as a key feedback mechanism and that genuine customer experiences are fundamental to the integrity of our platform. Should you encounter any suspicious reviews, please click "report" on the item reviews page. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
This was the worst customer service ever. I was never told it would cost me 7.99 to return an item. If I had of known that then I would of kept the item. I didn't want to use my credit on shipping it back to your company. I am very disappointed in this experience and will not recommend your company to anyone. I should have received my credit back due to not being notified of your plans. Worst experience. Then when I asked to talk to a manager I was told I couldn't. Not acceptable.
Tip for consumers:
Not happy and wouldn't recommend them to anyone
Products used:
jewelery
Date of experience: June 21, 2024
Hello Sandra, thank you for reaching out and we are sorry for the inconvenience. If you are not satisfied with any items you receive in your previous order, you may apply for a refund within 90 days of purchase. Please also keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. We offer a free first-time return for each order. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. If you have any other question or concern, please message us through Temu.com or Temu app live chat so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
Iv'e purchase for the first time on temu and paid it by card and they let me wait until more than the said valid date of delivery when i follow up they said still on follow up?! I waited that long and they offer me 5dollar, i dont need 5 dollar i want what i paid for, but what dissapointed me more is that they will refund it within 14 days which apparently when we purchase the item we pay it on time. I am now bother if im going to purchase here again.
Date of experience: June 24, 2024
Hello Jane, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Dress arrived and not even the colour was like the advertisement- the material was nylon rubbish -no shape,wrong colours to the one I chose- I would not even get buried in it. I gave it to the Charity shop.
Tip for consumers:
I should have looked at customer sites
Products used:
none
Date of experience: June 11, 2024
Hello Ann, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
My order status said delivered but no package to be found. After contacting costumer service, they claim it is delivered and not their problem anymore. I have never gotten the package. They don't help me at all.
Products used:
None
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 6, 2024
Hello Jessica, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, so we can help resolve your issue. Best wishes, Temu team
I purchased a pair of shoes at $12.65 and received a wrong size (too large to wear) in Jun. 2024. I requested a "free return" and I received a $4.66 refund in July, 12th. I contacted the help center, and the real person agent told me that the $7.99 deductible is for the shipping fees. I argued that shipping fees should be showed before the return starts, not after. As a result, the help center didn't issue the refund of shipping fees.
I recommend you not to purchase from this APP if your time is more valuable than the cheap price. TEMU is designed for those housewives, retired people who have no work, no income. I am a working class. After purchasing and returning a hundred of items on this website, I decided to quit.
This APP is not reliable. They do not have credibility to trust with. Sneakily charging customers the shipping fees is not the American way in doing E-Commerce. Temu should be banned. I would continue to file complaints with BBB and other government regulatory agencies.
Tip for consumers:
Be aware if you have time to kill, you can try Temu for returning their products. I returned 75% of what I purchased. It was very stressful because I am a full time employee and full time student. The price saved is not worth the time I spent on shopping and returning.
Products used:
Shoes
Date of experience: July 14, 2024
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
A bit of an unreal situation. 1 week of chats with customer service to warn them that the delivery couldn t reach me in time because I was moving abroad for good. So they decided to wait for the delivery to go forward anyways and process the refund once back in their warehouse...and you know what happened? 🤣🤣🤣🤣 the package was apparently delivered to a Ghost so they don t process a refund now. 🤣🤣🤣🤣🤣
At least I did not have to pay the ticket for this show which is making my days! 🤣🤣🤣.
Thus is ridiculous.
Date of experience: April 16, 2024
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Temu refuses to provide refund for defective products!
I ordered a number of items, one of which was defective. I took photos of the defective item that cost $2, fully expecting an immediate acceptance of my refund request. No. After two hours of chat time Temu still refused to issue a refund without me returning the product, which would have required me to walk an hour away to a shipper. Again, for a $2 defective product. Please shop at AliExpress. They are reliable, trustworthy and professional.
Tip for consumers:
I spent hours trying to secure a refund but was refused by Temu. I immediately deleted the app and will never consider using Temu again.
Products used:
The product I ordered was defective, and was an apple core cutter.
Date of experience: April 25, 2024
Hello Gary, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Living in Montreal, I bought an outside bicycle storage tent in February. It was not until Spring when I was able to open to attempt to use product. Which puts me out of the 90 day return window.
I unfortunately discovered it is defective, as it is missing three places for the poles to fit that are meant to support it. Particularly what I paid even if were not defective would have been disappointing. When I went to leave a review for the purchase, the Temu.com site would not permit me to upload a photo.
With much editing, I was able to upload a photo here. Second picture uploaded here is the picture from the Temu.com site for comparison. Buyer beware...
Tip for consumers:
A very disappointing first and perhaps last purchase with Temu.com. Very involved and time consuming process to leave a review. Undoubtedly to discourage people sharing experiences as this....
Products used:
Did use. Product defective. I could not refund as more than 90 days had passed between purchase and opening package to discover product is defective.
Date of experience: June 1, 2024
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I order several items they sent someone else stuff try to contact customer support told me they would review my complaint get back to me in 24 hours then just cut off the chat with me and wouldn't respond I want my items or my money back period don't trust this site
Date of experience: December 12, 2022
Hello Deneace, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
Discovering this site was for me - perhaps belated - but definitely a piece of good luck. It is similar to AliExpress, as regards prices, but has the following advantages, which I can think of offhand: it offers free shipping (for the time being), carries an extremely wide selection of true-to-size, plus size clothing (not easy to find everywhere); shipping and delivery is incredibly fast; returns and refunds are no problem whatsoever. As prices at online stores seem to be rising by the hour, it is good to have an alternative for bargain buys.
Products used:
All of them.
Date of experience: January 22, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
All products come in damaged packages. The products are cheaply made. They're no different than Wish. One thing I will give them, is most of the time it's free shipping. They cater to mostly new customers.
Tip for consumers:
It states the package came from California. Don’t understand why it looks like it came from overseas.
Products used:
Dispose of most products, due to cheaply made. Kept the air pods and iPhone chargers. Haven’t tested them yet.
Date of experience: August 20, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
-Definitely poorly made... CHEAP materials used. Hammock- cotton yarn is hardly more than thread. You can see through. Size is not as described (29"×72").
-Light- on/off switch sticks; does not work properly.
-The beads are cheap enough I won't judge. My granddaughters will like them.
Date of experience: June 23, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It is very disappointing of receiving damages items and missing pieces from the package. I have contacted with the customer service but they say that they cannot offer any refund. It's really impressive to buy bad products.
Date of experience: July 21, 2023
Hello Hello H., thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Placed a order paid over 100 dollars for items never received. Messed my Christmas up. Now I am going to request a refund and see how it works out. Very disappointed. I heard good things about the App.
Products used:
None
Date of experience: December 18, 2022
Hello Latonya, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
I order often. Shipping takes some time but worth it. I use it for business and personal reasons. If something is out of stock they refund your money and give you an additional credit. Plus frequent shopping credits. Their $18 shoes are better quality and more comfortable than my $100 name brands. Forever a customer and I always check them first when I want something.
Tip for consumers:
Not a scam or deceitful like Wish. Trustworthy.
Products used:
Everything I get!
Date of experience: January 18, 2023
Hello, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Temu is a great website. You can find some of everything, like women's tops, sneakers, jewelry, household items, silicone molds. They have some nice quality items. This is better than Wish, they keep you updated on your order. They actually credit you $5 if they pass their estimated time to ship and if your delivery is past the date they estimated delivery. This company has no problem in refunding your money if that ever happens. Everything I brought was just as described. Don't get me wrong there are some items that looks cheap but are worth the money to try them out. I recommend this site, I love Temu, It's hard not to buy at least 10 items an order. It can be addictive.
Tip for consumers:
I plan on buying some women tops I saw about 10 I want to buy. They're about $9 and probably a couple pairs of sneakers. It really is hard to stay off that site.
Products used:
Jewelry, belts, cleaning tools, make-up and silicone mold.
Date of experience: April 11, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
This is the worst company I ever brought from and will not be doing business with them moving forward- never received order or refund - please see image states that refund is being issued since July 19 haven't heard anything since kept calling giving me run around. Don't do business with this company you have been warn
Date of experience: August 17, 2023
Hello, thank you for reaching out to us. We appreciate your patience while we looked into the issue. After a thorough investigation, we regret to inform you that the order number you provided does not match any records in our system. It's possible that you may have made the purchase through a different platform or retailer. We kindly ask you to double-check your order confirmation email and the platform through which the order was placed. We understand how important it is to provide a reliable and efficient customer service experience. For future reference, you can contact our customer support team via the live chat feature.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello ABDELLATIF, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team