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I started out buying the cheapest stuff like car accessories, kitchen utensils, and gadgets. After seeing how surprisingly good quality the items were I moved on to baby clothes and even shoes. So far a few things have been cheaply made (you get what you pay for sometimes) but for the most part I'm super impressed with the quality of Temu's products! It also arrives in a week or so.
Tip for consumers:
Read reviews on individual products. The sizes run different sometimes.
Products used:
Car accessories, kitchen utensils, baby clothes and slippers, women’s clothes and shoes etc.
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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I bought items from Temu and received 1. They said the package was delivered but it was not. They gave me a refund after waiting 3 weeks without giving me any explanation. I am not sure if Temu is real or reliable to shop. I gave them one star for giving me a refund,.
Tip for consumers:
where the item is coming from.
Products used:
only one does not workwhere my goods are coming
I have now made four purchases, with numerous items in each. Everything has been as presented, quality has been good to excellent, value has been excellent. I strongly recommend this site for purchases.
Hello Michael, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I've ordered twice from Temu. The first order was small and the second larger. My first order was more of a test and I was very pleased with the 3 items I received and extremely pleased with the price. My second order was 39 items and I was very pleased with all but 3 of them.
I understand if people are upset with the customer service, return difficulties or quality of product and give Temu bad reviews. However when people complain about the packaging or lack of I don't feel that's valid. From the items I've received it is clear that cost can be kept lower for consumers by not providing additional, unnecessary packaging and by not shipping in a box. Keep in mind this is not Amazon, it is Temu who provides free overseas shipping for orders over $10.
We as consumers have a responsibility to be 'smart consumers'. Read reviews, check dimensions and understand how economics and business works. We need to educate ourselves.
Products used:
Household items
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu has a broad category selection that I've been able to find everything that I need, even things that my kids or husband need. It's become the first place I always go to whenever I want or need something, but another thing that I like is that Temu is affordable. Temu is essentially just a win win situation because you find anything and everything but dont have to pay crippling prices for quality
Tip for consumers:
one stop shopping
Products used:
kids toys, kitchen stuff, earphone for hubs
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I placed an order a week ago. For some unknown reason it was split into 3 orders. I received one pkg this week with several duplicate items and some missing items. My total was over $50 and I received $1.00 worth of cheap merchandise
Products used:
None
Hello Diane, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. We may split orders into multiple packages depending on the number of items in your order or the size of the items ordered. For example, if there are too many items or any item is oversized, our logistics partner may have to separate them into multiple packages to comply with shipping weight limitations and to deliver part of your order faster. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). After the rest of the packages arrive, if you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco
This is a really good powerbank! Super easy to use and very convenient esp bc it comes with different cords for every device. The flashlight installed is also a handy thing to have and its small enough to bring everywhere. Tried it out with my phone and it charges very fast so im happy that temu is trustworthy.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
A lot of Temu stuff is cheap and nasty on receipt but trying to return stuff nearly impossible.had a 'chat' online which lasted nearly 30mins at which time i gave up trying and wanted a phone call...when it came that lasted nearly 20mins and got me precisely no-where so it looks like I am stuck with the junk.
Hello Fran, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I just spent several hours looking for items and had a couple of coupons I could use. Evidently there is no combination of coupons and no customer service to help you. No way would I order from them after this experience!
Hello Jean, thank you for shopping on Temu! Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we. Can help look into your coupon status right away. Have a great day! Best wishes, Coco
When I made out my first order I was skeptical about how this site would be to buy from. To my surprise got my order in about a week, and very high quality stuff. I would recommend the dog halter they had, very nice item. $5 something, very adjustable, sturdy design and would buy that item again. Annie
Products used:
Dog halter, sticky squares to hang up things on the wall.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I placed an item in my cart and went to checkout. The price of the item went from $6.99 to 37.99. I called customer service which was a total waste of 30 minutes I will never get back. I was actually told by the representative to order the item at the higher price and call back after I receive it for a payment "adjustment". He stated if they denied the adjustment to send the item back for a full refund. I couldn't believe how ridiculous the customer service rep was. No supervisors available. He first tried to tell me that the promotion had ended and that's why the price was higher. That might have worked but the item was still listed at the sale price on their website. Totally trying to rip people off. I've ordered one other time and I am waiting for that order. I will be sending it right back to them. To many places to shop to deal with a company with deceitful practices.
Hello Dottie, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I gave Temu 2 stars because the bird feeder I purchased is decent. I didn't give them more because the wreaths I got were an absolute waste of money. Not even worth the trouble it would be to return them. Doubtful I'll be purchasing from them again based on the wreaths.
Tip for consumers:
The wreaths I received were horrible. I’ll be throwing them away.
Products used:
Bird feeder
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought several graphic tees from temu. I received my order's, the t shirts are not true to size, the shirts get wider, not longer. Can't wear the t-shirts out in public, they don't cover your belly. Very disappointed, I gave them a chance. Not recommended.
Tip for consumers:
Do not buy adult clothing.
Hello Rachel, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your item. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
This is the worst system ever. I order many things online and this is incredibly bad. The tracking is vague, never says where items are only things like packaging, cleared customs, it never updates you as to where items are or specifically when it will arrive. Never ordering from them again.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
We had 4 separate orders placed within days of each other. One was delivered the rest never came with no explanation. They used a cheap shipping company called Ontrac/Lasership that only has 1 star reviews. Awful experience. We've lived at the same residence for 3 years and have never had issues with deliveries from anyone else. Pay a bit extra for peace of mind. This experience was unacceptable! Also it's impossible to get ahold of the shipping company and Temu's own customer service is basically nonexistent.
Products used:
A scrub brush
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I was supposed to receive my package on September 7. I saw it arrived to different locations...it was in West Palm Beach then it went to Miami and now it is in Orlando and I am I Hollywood Florida. It is going everywhere north to south and now going north again...seems to be they don't know how to handle deliveries.have a terrible delivery system.today September 12 still don't have my package. I placed the order on 8.29
Tip for consumers:
Very unhappy with temu
Products used:
None
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I placed m order on 11/29 and have yet to receive my order. They were fast in taking my money and keep giving me the run around. They have changed the delivery date 3 times already and keep telling me to wait another 48 hours. My order is still sitting in the warehouse somewhere. They refuse to give me a refund but they must not know me. I already reported them to BBB and local new channel. I also cancelled my card for any further deduction from afterpay. I am in the process of getting a lawyer
Hello Linda, thank you for your feedback and we are sorry you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If your package has not arrived or arrives not as described, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click the "Return/Other help" button. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (taylor.wu@temu.com), so we can help you locate your package and confirm your refund as soon as possible. Best wishes, Taylor
I ordered from Temu at the beginning of December. I still have not received my items! Tracking still has yet to update! All it says is that a label was created! ZERO SHIPPING UPDATES! Received none of my items and spent over $100 on products! Will not order again!
Products used:
none
Hello Ashley, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can further assist you. Best wishes, Coco
I've been using Temu to order various styles of hats which I hand paint for resale. Unfortunately, with each order at least 50 to 75% of my order contains crushed hats which are NOT usable, and the damaged goods must be returned for credit. More care MUST be taken while packing orders in order to prevent damaging goods. It appears that Quality Care is lacking during packing.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I found Temu's website through one of their Facebook/Meta Ads. They posted a photo of a lovely pair of earrings which caught my eye. When I clicked on it, I saw they were selling the earrings for $1.88 which did not make sense to me. I Google searched the image and found the original pair of earrings on Etsy for $28. I messaged the owner/artist who confirmed she did not give Temu permission to use her designs. This is a shameful practice that must be stopped at once. I bought the earrings from her instead.
Hello Jenna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. When we receive reports of intellectual property infringement, our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material.
To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
We have over 20 orders on Temu. We loved almost our items. 98 percent satisfaction. I wouldn't rank it high on clothing, but for household, and crafts, and adorable building block toys, Temu is unmatched. I encloses a pic of a few items from our recent orders, charging cords, cat tissue box, stainless steel thermos and tank building block set
Tip for consumers:
Take note of measurements on site, have a measuring tape handy while you browse so you note all the sizes, as they list it.
Products used:
Crafts, household utensils, small electronics, small camping supplies, reusable tote bags, bathroom accessories, small gifts, and toys.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Do not trust the photos that are shown with the dolls. The company ships from China, and although the doll is okay for a child, it is not for a collector. The shipping is slow. The doll is mostly vinyl, and can not be posed as shown.
Tip for consumers:
Don't
Products used:
Reborn Silicone Vinyl Doll
Hello Sherry, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html.
Beware of downloading the Temu app! To make you a new customer, they send you a picture with $100 gift coupons as a trap to make an account with them, without mentioning the requirements of spending money over $100 or $150 in order to receive the "GIFT". Keep in mind the same products are on Aliexpress for cheaper price/free shipping as well. They have a camera icon as well as google to upload a picture of the product and search all places. Good luck!
Tip for consumers:
Beware of downloading the Temu app! To make you a new customer, they send you a picture with $100 gift coupons as a trap to make an account with them, without mentioning the requirements of spending money over $100 or $150 in order to receive the "GIFT". Keep in mind the same products are on Aliexpress for cheaper price/free shipping as well. They have a camera icon as well as google to upload a picture of the product and search all places. Good luck!
Products used:
I will not shop from this site
Hello Vesela, thank you for reaching out and we are sorry you are having trouble with one of the promotions. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. For help with rewards or questions about the promo terms, please message us on our Temu.com or Temu app live chat, email help@temu.com. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. Best wishes, Coco
After I made the purchase, site promised items will arrive before Christmas otherwise I will get $5 credit within 48 hours. Now it is almost New Year, so I talked with customer service and was told my payment is unusual and the order is canceled! I always shopping online with this card and never had an issue! They canceled my order without notifying me! It is terrible!
Products used:
Household stuff
Hello Cindy, thank you for your feedback! We are sorry for the inconvenience caused by your canceled order. We are pleased to inform you that we investigated your issue further and have already lifted the temporary restriction on your account. You can now complete your order and start saving on Temu! To protect your account safety, our system had temporarily frozen the account, because it detected unusual purchase or payment activities. That’s the reason why your order had been canceled and refunded. Thank you so much for your patience. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this for you right away. Best wishes, Candy
I have been ordering from temu for awhile now and only had a couple small issues but now my next to last order totaling 34.34 was missing a watch that I ordered n they refused to send me one or give me store credit so I can order it again to hopefully receive it.ive emailed them 8 times but all I get is it was all shipped and package was good. They wanted a picture of watch but i told them how can I do that if i never got it.I won't be ordering anything else from them for a long time. Be careful what you order. Customer service sucks cause they continue to repeat everything 3 to 4 times in conversion.
Tip for consumers:
Be careful not to order small items as they may not be in package. Packages are just all wrapped up in paper. Always torn when I got. Y orders
Products used:
All my shirts.just never got watch with Las order.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I order stuff on temu sometimes. The clothes are polyester which I expected from a Chinese company and they are OK but it's not something I would return because they are usually under $10 usd. Actually I order and I know some things will be fine and some things will go to Goodwill. The stuff is so cheap I don't even think it's about wasting my time trying to get a refund. I ordered some pet stuff and the quality was very good. They have some cute Knick knacks for the home and other cheap stuff. I buy sewing and painting brushes which I use and then throw out. It's a fun site to look at. Shipping has gotten faster and faster. I actually got an order delivered within a week right to my door on a Sunday.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Martelle, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). And if you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Best wishes, Temu team.