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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I have bought many things from Temu and only one or two item went in the trash. The kids clothes and women's clothes are made well and finished well. I have bought many tops from them and have been completely happy. Guessing sizes can be complicated. They are so much smaller than we. I can't complain other than the fraud rumors of the stealing our payment information.
And, you can't return items to Dollarama! My friend had been purchasing from Temu and recommended it to me, as I have been buying from Aliexpress. At the time I ordered an item, it told me that if I do not receive the package by a certain date, they would give me a $5 credit. Well, they did much better than that - I received the item 2 days before the deadline. Then, there was a problem with the item I received, which was not their fault. I promptly went into my Temu app and returned it. Not only did they refund the item but directed me to donate it, etc. which means I did not have to spend money for return postage. I am very impressed and will continue to purchase from them.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My daughter paid with her cash out they ended up charging her cash up and my bank account. I called them so they could refund me and they said that they didn't double charge that it was only taken out of my account but my daughter's account was low the same exact amount that was taken out.
Tip for consumers:
They are horrible
Products used:
Nothing
Hello Eva, thank you for reaching out and we are sorry about your experience. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. It might be that the payment method saved in the Cash App is your bank card, which could mean there is no duplicate charges. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, we would be happy to look into this for you right away. Best wishes, Temu Team
I called numerous times and they never answered the phone and I told them I never received the package and they would not refund me my money.They never answered the phone! Don't order from them please
Tip for consumers:
I'm never ordering from them again
Products used:
Key chains
Hello Chichi, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email help@temu.com, or phone 1-888-495-8368 so we can help you resolve your issue. Best wishes, Temu Team
My first 3 orders were delivered on time, no major issue. Even I had to return some items, I got all my refunds and got to keep 2 small items without even bother to return them. The delivery on my last order was very late, it took almost a month. I did file a complaint before my stuff finally arrived. But I did not expect Temu to give me a full credit for the last order. The representative from Temu told me it was a compensation for the late delivery. I feel grateful for Temu's generosity and gracious response. What a outstanding company!
Tip for consumers:
Most the orders arrived in timely manner. If the delivery is late, Temu will give you "late delivery" credit.
Hello Bertha, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
I bought a variety of items including 2 buckets of Chlorine Tabs. They listed it as 100 tabs but do not indicate the size of the tabs. The bucket is the size of a yogurt cup and the tabs are literally the size of tick tacks. Be careful.
Hello Charlotte, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I started ordering from Temu several months ago and I have had great experiences with ALL the items I ordered. Everything I ordered was as advertised; shipping was free and was trackable, and if it came even a day later than expected, they gave me a $5 credit! I have returned 2 items with no hassle. The items I returned were not because of an error on their part; I ordered them the wrong size! I am very impressed with the prices, the quality, and the customer service at Temu, and I will be ordering more from them regularly!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Customer service, named Mae, was very helpful and very pleasant with me. I had been sending emails about the refund that I was supposed to get and not showing into my account. So I called the toll free number and I spoke to Mae and she figured it out. Thank you Ms Mae.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I ordered product from this company and one of my orders wasn't there for me to view. I chatted with someone named Tello. They give you this BS about how they can't tell you anything 'because they take it very seriously'. Okay, I told 'Tello to ask me any questions so he can verify that I'm actually the one who purchased the one order which he said was different. I told him the mailing address was the same, the phone number was the same, the last name was the same, etc. He didn't care enough to help me out and pawned it off to another division. One of those "I escalated your case and someone will be getting in touch with you". I asked to chat with his supervisor and he blew me off.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have ordered from Temu 3 times. The first shipment arrived before the window they provided. The second one, in the middle of their window. I'm currently waiting on an order from 3/23. It has just cleared customs in the shipping location. It might make it by the end of the window, but they have been extending their projections due to high volume. This is one area that needs drastic improvement.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
They will send you all kinds of tempting emails (in fact FLOOD you with them) offering a 100% rebate, and then when you ask for the "rebate" they will tell you "oh. Its in a form of coupons which were in your account but expired the following day"
Let alone the products which are very poor quality and not any cheaper than Amazon!
Long story short, STAY A WAY!
Hello Orna, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
As they say, you get what you pay for. Prices are low. Products substandard
And not as described. I was able to get credit for one product without having to return it. Milia patches OK, zipper pulls OK but unidentifiable metal. Easy thread sewing needles OK. Fridge shelf pads to small and looked like cabinet shelving plastic. Magic broom serviceable but cheap materials which will probably not last. Dual sided tape strong enough for paper projects only. Worst of all. The Magic Dog Gate, so unstable a puppy can tear it down, Sizing off, metal construction consists of two telescoping rods that are placed in a cloth seam and inconsistently sized. Truely an unusable product. You take your chances on these cheaply made products. Good luck. My $30 order probable cost less that $10 to manufacuture and ship. By the way the complete order was packed in a shipping bag sealed with tape.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Well as i tracked my order it first said I'd get 5 dollars back or a 5 dollar coupon if my order didn't arrive by a certain date then as that date came and i tracked it i noticed that they changed the deadline date on me on getting the 5 dollar coupon. So the whole " 5 dollar coupon if the deadline passes " is BS..
Hello Eric, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I will be the first to admit that the products on Temu are cheap and of reasonable quality, however the company sells your data to scammers who will email you relentlessly. Please be aware and do not use!
Tip for consumers:
They sell your data to scammers
Products used:
Socks
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I was originally hesitant to order from them so ordered 2 small products. Package came way faster than they promised. I had constant contact from Temu on the tracting. Products were as described or better. I have since ordered from Temu 4 more times with the same experience. On my last order I had a product that I wanted to return and thought that might be a hassle but it was a seamless process that took about 3 minutes. I elected to just have the payment credited to my Temu account because it is faster. Got the credit within 2 minutes AND they told me I did not have to return the product! Hello...yes please...I have now (after testing it out myself) recommended Temu to all my friends who are now ordering from them.
Tip for consumers:
Better than expected
Products used:
Shoes, kitchen gadgets, jewelry, clothes, etc
Hello Karen, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
Wasnt happy with the item that I got and wanted to get a refund for it. The websites customer service was super great and helped me thru their free returns process so it was easy to return my order AND i got a full refund on my PayPal! The return process took around 1 week to do so not too bad.
Tip for consumers:
Not everything fits perfectly but at least we can do returns
Products used:
Sports bra, pajamas
Hello Katyrn, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
As someone who has his trust issues with sites like this lmao, Temu's shipping game is honestly refreshing to see bc they don't make me feel like they just wanna scam me of my money. Most of my orders from Temu shipped within the delivery window they specify (sometimes it even comes a few days earlier) but they don't just leave u hanging when your order's gonna come late NO they actually give you some credit as an apology and I just think that that's a great way to make your customers feel like you actually give a frick abt them :)
Products used:
Kitchenware
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I sent back two items in one package and got email that they received only one item. They sent me my refund
And then again charged my Credit Card. It's not possible to receive one item when both items were placed as instructed into same package. Which make me think that either Temu employees are not honest or Temu taking me for a ride.
Hello Nune, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Okay, first off I have a love /hate for temu, I ordered sooo many times and I love most of what I got, my issues are with the discount and the free gifts, okay first off you jack your prices up 1000% and than tell me Im getting 90% and than theres the games for "free" items, don't put yourself in that rabbit hole, you will think you are getting close than they pull the rug from under your feet, and make it nearly impossible to get your "free" items. Also why do Canadians pay 4 times the amount as Americans? I understand the exchange rate but we pay way more, it doesn't add up. Well thats my 2 cents worth, take it for what it is.
I was told that my package was delivered and it was not. I have checked with all my neighbors have checked my mailbox and all around my house. They insist that I got my order and I did not. The tracking does not say your whole address it just says your city
Hello Denise, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider. Could you please call them so that they can help you investigate? If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible.
You will not get your orders in less than 10 days. Your orders will often be sent by the cheapest form of transport, get lost, and customer service will do nothing to help you. Nothing in the sense that when you speak to someone in chat, they will give you an automated response they tell everyone, that "rest assured, your package is on the way." The quality of items is rock bottom awful and beyond cheap.
Tip for consumers:
Who wants to put up with packages constantly being lost and zero customer service? No one!!!
Hello Christine, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, or message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I think Temu is a pretty reputable site! I did some research and found out they're linked to a really big corp overseas that's known for their affordable price items and have a Boston-based HQ too, so its not a SCAM. From my research, they seem pretty legit! People just have to put aside their prejudice against them. I bought a couple of stuff from the site and the items were good + the prices were cheap so they're a fairly okay company IMO!
Tip for consumers:
Just give it a try
Products used:
Heat pad, lavender eye mask
Hello Jeremy, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
This site should be shut down they lie and mislead you on coupons and say your orders are shipped etc and they don't be, and they don't be wanting to refund they just keep y sending notifications to try to give you "discount coupons" to get you to shop from them.
Hello Tonya, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, or message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is my #1 shopping website/app and this is why. Last month I saw a lot of ads about Temu, so I tried it out. I ordered a mini mic, fake grills, three piercing kits (5-6 USD) and a laser for my brother (7 USD) They arrived in a time radius of 7-10 days (as promised) and were in good condition. 4/5, will use again
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I place an order on Dec 2023 few day latter I notice a withdrawal from my account twice by Temu after hrs on line they send me to chat I spend hrs try to make them understand that they took the money twice they duplicate the order and took it twice I place two identical orders now they said they deliver and no wer to be found! Spend hrs and hrs and hrs finally o call my bank and reported fraud they duplicate the order and took the money twice now I struggle with tru to find wer is the order and try to send it back even do is not my fault but a glinch on the system if I find the order having dificulta try to get a label to return they said once they get the return that I never got them they will refund me the second order! So unfair! I will never ever ever shop with this company ever, I ask to speak to a supervisor they refuse it.
Tip for consumers:
The worst customer service ever they use nothing but computers
Products used:
Various please do not ever ever use Temu , they can commit a fraud and do nothing about it because is no one you can talk to very upsetting
Hello Guadalupe, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team