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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Temu is THE. BESTTTTTT! Its got so much cool stuff that im literally addicted to it. Every time i think ive seen it all, i find something new and exciting. I can spend hours on this site and never get bored. If your not using temu, your missing out on some serious awesomeness.
I am so happy that I found this app and gave it a try. Not only is everything priced super affordable and super great quality but the customer service is A1 as well. Fast shipping I get everything within a week from ordering it absolutely love this app I can't say enough good things about it And they have all these games you could play where you can also win a lot of free stuff it's super easy and yes it's all real I am a real shopper from The Central valley California 559 I'm not a paid person or anything like that or a bot try this app you won't regret it You're welcome.
Tip for consumers:
do not hesitate to give temu a try you will not be disappointed and definitely get a bang for your buck.
Products used:
miscellaneous
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I got this for my kitchen a while back but then I got alerted that shipping would be delayed. I didn't even have time to be sad about it because I ended up getting like $5 credit and I was just really shocked because no other online platform does that. Finally got my order though and my grandkids and I are very happy with it, but I'm happier to see that Temu really cares about their customers :) Keep doing what you're doing!
Products used:
kitchen appliances
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a T-shirt on Temu and it was delivered in 12 days, well within the estimated delivery window. The quality was good and similar T-shirts would sell many times over even in discount stores. I save on the gas and time and the order comes right to my mailbox. No qualms at all ordering from Temu even though it is relatively new and unknown. I knew that Temu was legit and totally reliable because it is owned by PDD Holdings, a profitable multinational e-commerce company that is listed on the Nasdaq. It trades under the ticker PDD and was the biggest gainer on the Nasdaq-100 Index. It pays to do some research and not just read reviews, many of which are fake (especially the negative ones!).
Tip for consumers:
Have some common sense. Don't order presents for Thanksgiving or Christmas a week out and throw a fit when the items don't arrive in time. E-commerce deliveries that time of year are dicey, no matter which site you buy from. Even Amazon Prime has gone from 2-day shipping to 5-, 6-, even 7-day shipping. There are plenty of really good quality products if you take the time to go through the listings, reviews, ratings and delivery times. Temu gives a lot more information than others to help buyers.
Products used:
T-shirt
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Compared to other similar Chinese based marketplaces the goods arrive quickly. I don't like the bombardment of marketing click bait on their website and their is some well documented reports about unethical practices especially child exploitation - https://www.latimes.com/business/story/2023-06-15/temu-sells-products-linked-to-forced-labor-in-china which is making think again about this site.
Hi, thank you so much for your review. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. We would love to hear more about your concern, so please message us on our Temu.com or Temu app live chat. Best wishes, Temu Team
I bought one time, a few things. They lie about their products such as a necklace being 18 caret gold plated. It was painted gold. The PKG. Was at my door and when I picked it up realized the gross orange dye all over the bag was all over me. The dye along with my pants and shirt were ruined.
Because my card I used was compromised after this sale, the account was closed. They will give me a store account. Are they crazy or what. I will never recommend or buy from them again.
They claim to be 5 stars. It's rigged. BBB will not back them. They are nasty money hungry sales people who could care less if your dead or alive.
Tip for consumers:
They are taking you!
Products used:
None
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This company is a fraud, they just want to steal Americans information and data. I placed a legitimate order, there system kept denying my debit card and kicking back to recommended PayPal, so I used PayPal and 5 now later my order was canceled for no reason without any notice before.
Products used:
None
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Lowkey mad because their delivery partner wasnt careful with my order but kudos to their purchase protection that let me return the items even if the damage was minimal. I just clicked on the customer service button on the app and a rep helped me wih the return. Returns were super simple too since u just print out the waybill they give u and drop it off even got a full refund for everything.
Hello Oliver, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
They claimed you can get a coupon when you maximize your order of certain amount. They don't honor the coupon when you did that. They said you will receive your coupon when your orders were shipped. My order was placed on 12/25/22@ 11:19pm. I want to use a $25 coupon that I earned from last purchased now (12/29/22@ 6pm). I was told the coupon is EXPIRED.
My orders have not even shipped to me yet, and the coupon they supposed used at that time of purchase already expired? Scam! Be aware of their coupon!
Hello Cindy, thank you for shopping on Temu! Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you email me at taylor.wu@temu.com with your order ID, so I can help look into your coupon status right away? Best wishes, Taylor
Temu is straight-up lit AF! I was searching for some stuff and then i found theyr site, and now i cant stop using them. Too cool like frfr. They've got all the cool $#*! that i need and it's so easy to just get on my phone n open teh app. I can't believe i didn't find it sooner!
Products used:
massager
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I was good with the product I ordered last month but I am not good with the fact that I receive many, many marketing ads a day in two email inboxes…there is not a single soul who works at TEMU who knows how to remove one email address from their marketing ads…they are very polite LIARS every time you request help…but you do not receive help so don't be fooled…worst part is I did not agree to go on their marketing lists and therefore will not ever shop with TEMU again…be warned!
Tip for consumers:
Be careful if businesses that do not allow you to unsubscribe
Products used:
Two bed pads for cats or dogs
Hello Christine, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered an item and after 10 days they said they can deliver the product without an explanation. I asked for my refund but they say I have to wait until I receive the item. How can I get my refund if they said they can deliver it? They are scammers.
Tip for consumers:
They refuse to process my refund.
Products used:
nothing.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have made 6 orders to Temu in the past 2 months. 100s of items, totaling about $200.1 box has shown up. The others either haven't shipped yet or are stuck in transit and have been for 2 weeks. To compensate they have given me $5 five times... But I used $10 of it plus spent more just to have another box not arrive. Contacted customer service and they offered me another $5 and refused to cancel my orders that are WAY overdue... So I promised to go leave an honest review.
Hello Angie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
They had shipped my last package with a scam shipping company called Deliver-It and I complained to customer support that I hadn't received my package yet. They got on it and I received my package the next day. My current package (seen in the screenshot provided) is a day early and thankfully they shipped it with a different shipping company and even wrote a note on my account to never ship with that scam shipping company. Good job Temu!
Hello Sims, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Be aware of Temu shopping platform. Our 1st 2 couple orders were perfect given Temu handled the problem correctly. When we received BAD products, they're gladly to issue our refunds. However, when we received our 3rd order with POOR quality items, we were responsible to shipping charges for any returns, which I found it unreasonable practice on Temu part. I've voiced my opinion with Temu's management with no prevail. So we decided to leave Temu for good. So shop with your own risks.
Hello Brandon, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I don't think BILLIONAIRES have to wait as long as you do for items they purchase. They start with "Sorry! Here's a $5.00 credit for being late" then another "Sorry! Here's ANOTHER $5.00 credit for being late". Pretty soon I'll have a hundred dollars + credit due. I can't even rate the quality of an item because I still haven't received my items. If the items are anything like the expected wait period is to get them then I'm going to be very disappointed.
Hello Kevin, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day!
I was reluctant to try Temu because I never heard of it, but I am so happy that I did! My orders get to my house within a week & so far everything that i have purchased is very nice! Try it, u won't b disappointed!
Tip for consumers:
Free shipping, easy returns, there were items that I did not have to send back & they refunded my acct as a return.
Products used:
Shoes, jackets, women’s clothes, cosmetics, pet products, home decor
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
The quality of stuff you get is good, the only thing about Temu is it's not as incentivizing for returning/potential returning customers with deals being given out only to new people who join the platform. Temu also sends a lot of deals via messages that say I am selected to get a discount/reward but when I attempt to claim my discount/reward, it says I'm ineligible and when I scroll to see if I'm eligible for any activities, it only brings me to ones where I can refer other people. I understand the platform is really striving to obtain a bigger following but it should also attempt to appease potential returning shoppers like myself.
Products used:
Plushies, ADHD items, posters, collectibles, music boxes.
Hello Avery, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I bought these two bubble gums from a granddaughters. My daughter went to use them, put batteries in but in the battery compartment it's missing a hard to keep the batteries in place. I'm trying to get a refund but they insist they need a picture, well I don't have a picture. I thought this was a good site but I will no longer be using this site at all. For a $4.58 and a $6.98 bubble gun machine yes I want my money back. But I don't feel I should have to provide a picture when they're not even in my house anymore. Terrible company
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They claimed they shipped the order when tracking number said it wasn't shipped, and then customer service spent an hour playing dumb and going in circles copy pasting their own website statements as "evidence" it was shipped
Products used:
None
Hello Veronika, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I'm pretty new to Temu like a month or two and really quite impressed. I have made a number of purchases and have returned a couple of items, nothing wrong with them just wasn't what I thought they were and Temu had no problem with me returning them for free. I have kept and am using everything else from clothing to power tools and am very happy with the purchases. Definitely am going to buy more and will most likely use aTemu for gift purchases. Shipping time has been very reasonable too. Thank you Temu…..
Tip for consumers:
Great company
Products used:
Shorts tools shirts
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I didn't receive a parcel from TEMU. The courier left my parcel on the doorstep in full view of the street, and someone must have picked it up. The EVRI Couriers emailed me back saying this was not delivered correctly! I sent copies of the email to TEMU and long story short it is all standard replies i haven't had a conversation with a human.
Hello Gillian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered two dresses which came to a total 19.30. The shipment was supposed to be delivered in 2 weeks. I kept tracking it and was expected to be delivered via USPS. One fine day I get a text stating that my shipment was delivered to a neighbor. I checked with my neighbors and no one has received a package. So I asked for a full refund. They are stating that since their records show it was delivered they will not do a refund! Absolutely scammers. Do not trust them one bit. This was my first time and will be the last time!
Products used:
No products arrived so never got to use it
Hello, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. We have looked into your package status and can see that it was delivered. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I had to send some of my products back and they were not good quality butI did get a refund, after I received my refund I ordered some more products and got them back within the time frame and was better quality. I don't have any complaints as of now I gave them a 5 review.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu and Amazon have a lot of the same items. Those items are cheaper on Temu than on Amazon. You may have to wait a bit longer with Temu delivery but, I am okay with waiting. Amazon requires you to sign up for Prime in order to receive free S&H. Temu gives you free S&H with a purchase of $10 or more. They provide a delivery date window. If your item does not arrive within that time frame, you will receive a $5 credit. Returns are free and simple. I feel that Amazon is getting greedy. I purchased the 2 items below from Temu. The top was $3.67. The panties were $7.48. Amazon carries both of these items. The top is at least 3x more on Amazon. The panties are double in price.
Tip for consumers:
I hope that Temu thrives and passes out Amazon
Products used:
Clothing, household items, jewelry, home decor and pet toys.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.