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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I really liked Temu at first, then they show who they really are. I was cheated out of 10 items and they will not correct it. Took my money and cheated me out of 10 items. Will not buy from them again. Steer clear of this so called company. The worst!
Tip for consumers:
Stay away from this company
Products used:
Two spoons but I was charged for 12 spoons and only received 2.
Date of experience: September 12, 2023
I have heard about this company but was hesitate to look into it until I saw one of my FB friends who placed an order and received it. I have not yet received my order, it's been about 10 days today. So between them and LaserShip, the time that you get your order is SLOW.
Tip for consumers:
They used LaserShip, which has a lot of negative reviews, and I have had issues with them in the past, myself.
Date of experience: April 3, 2023
Hello Michelle, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Temu's products are fun to scroll through and the prices are amazing I was extremely satisfied with my purchases. Plus, they arrived very quickly and I sure appreciated the free shipping! My only problem is with their "free offers." They seem to be usable only to customers who have cell phones. Not everybody does. I scanned through the negative reviews here and these "free offers" seem to be problematic for a number of unhappy customers. Maybe they should just eliminate these offers that seem to discriminate against folks who don't have cell phones or ones who choose not to put the Temu app on their phones. Their prices and their fun merchandise ought to be enough.
Date of experience: April 7, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Never received the package. The delivery company left my package on the street for anyone to grab. And Temu told me to call the shipping company. Be aware!. If you package stolen or missing. Temu will give you the run around, and you have to sort it out on your own and lose your money at the same time.
Tip for consumers:
Temu is a hit and miss type company. It's like gaint 99 cents store. You will be able.to get some stuff in good condition, functions at a lower price. But when they use 3rd party shipping, they will kick the ball around.
Products used:
Amazon
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 5, 2023
Hello Brenda, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
My first shopping was okay I did give or disposed of like 7 items of very low quality. Although it wasn't that bad they refunded 4 items. Then I did a big shopping for $153.00. They split the order into two different packages fine, I got the biggest package but the second I never got it. The order was placed on February 1st... Still waiting. I did ask for a refund because I never got my order, but they did give me a store credit... I place another order and still waiting for it to be shipped. 3 days going into 4. I realize instead of shopping from them I rather go to the store or shop on Amazon at least they work quickly to resolve any problems. Temu not cutting it. Too low-quality items have long shipping delays I rather pay for shipping and get faster... In my opinion, I did email them today six times to no avail. I'm done they can keep the money and at least save me a headache.
Date of experience: February 24, 2023
Hello, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
I was really happy with Temu until they decided start shipping my packages without a signature in my building? My last shipment I was at the cottage and I had to call the courier company to hold at a UPS location so that I can pick it up but this time it required no signature. I did not know that so I left to the cottage all to find out they had left it at my door! I can't believe they would leave over $120 dollars worth unattended. I think that's so disrespectful. And they won't even try to find my package nor give me a refund. I am furious. I think this is fraud. I have never been through this before.
Tip for consumers:
I am furious that they can’t find my package and won’t refund my order!
Products used:
A lot of their products
Date of experience: June 12, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I put 33 items in my cart nd check out. All of sudden, I got a notification on my order but only for 20 items. I went back into my account nd saw 13 items in my cart and asking me to check out again and make payment. My previous order was definitely scammed too because I sens all I ordered for did not arrive and those that arrived too forever. Temu is " NOT TRUST" many of my friends saying the same thing. Whatever they order for come half or missing items. Temu is scam! You will never get the total of your items and it will take forever to receive your order. I chatted with Cherry to no avail. The customer service representative is 👎 she argued with me for more than 1 hour. She said before I check out, I have to select the items I want. But I did not select any and they only processed 20. Why should they process any if the rule says I have to select? And why 13 was left in the cart and asking me to check out again and make another payment. Beware!
Products used:
Pictures attached
Date of experience: February 3, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I want to love this website. But it's pure spammy. The coupons and coupon codes are just spam to get you to buy more. There's not a lot of transparency. Every order they get shipped out ships with a courier within your country. It could be one of many, but most of the time they ship with an incompetent shipping, courier and packages are never delivered. You then have to use your own time and energy to call customer service from that courier, instead of Temu, using their customer service to make it right. If they are the ones that ship it on any platform, then they are the ones that should be taken care of tracking down the package and making it right.
Date of experience: July 5, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I keep seeing a lot of reviews about the quality of the stuff on Temu, but tbh just manage your expectations cause the stuff here are pretty good for the price. They're for sure better than Wish and they deliver faster than Shein. I've ordered from the site like 5 or 6 times and all the items I got were pretty good. It's easy to use the app, checking out seems safe and I got my orders around a week after ordering. It's a pretty good app for people who want to find good but affordable stuff, but you gotta consider the price point when buying!
Tip for consumers:
manage your expectations!
Products used:
electric chopper, soymilk filter, baguette french mold
Date of experience: January 24, 2023
Hello Rose, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I bought several things that were not nearly approved by me as my previous order. One of the things was the official national mah-jongg card. On the outside it says 2023 version, but inside is his 2022 version. This probably disappointed me the most because it is false advertising. I thought I was getting the latest version and instead I got a This probably disappointing me the most because it is false advertising. I thought I was getting the latest version and instead I got an old version. Instead, I got an old version And instead I got an older version. Also, I ordered a dog harness which was too small. I ordered several tops for mason jars. One of them was terribly bad, the other things came through fine, but remember these are not expensive things, so not up to a lot of standards. My previous order I got some brushes, which I really like, and some artist pens, which are very nice to all of them came on time.
Date of experience: June 10, 2023
Hello Suzanne, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Hey guys,
Here to fine you my quick review on Temu. This has to be the worst online shopping experience that I have EVER encountered. I ordered 4 items online on the 7/1 it arrived at the airport on 7/8 and has been stuck in transit for the last week now. Ontracknhas been a complete JOKE! Like where in the hell is my stuff? This is so frustrating to be taken advantage of like this. I I'll be requesting a REFUND ASAP! Never will I order from a Chinese website. And to think that the NFL sponsored these guys with an ad during the Super Bowl. Are you freaking kidding me? Stay away from these guys. Get it together TEMU.
Tip for consumers:
I just want my REFUND!!
Products used:
None! Never received anything. Still waiting.
Date of experience: July 19, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I love this site. Some really good product for great prices. This site is no my go to site for online shopping. Even their clothes are great. Shipping is very quick compared to other sites and they are good about returns.
Date of experience: June 12, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Its so much easier to follow trends and aesthetics now that im on temu but the best part is that temu is affordable so i dont even have to spend a lot of money to do it! Temu is always on top of whats hot and popular which means that so am i because they offer much cheaper alternatives that are just as good as the real things.
Date of experience: May 3, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered a 4.5" mirror diameter telescope. They sent a 3" scope which I could have bought for cheaper here. To much trouble to return but I may return it. 3" is much less light gathering power than 4.5" they advertise.
Tip for consumers:
They bait and switch, fraud, reported to government mail fraud investigators.
Products used:
4.5" telescope
Date of experience: August 17, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I dont know why temu doesn't advertise it more or maybe its just not showing up on my personal feed but they sell products directly from great brands like lenovo! I couldnt believe it when i saw it bc the prices were so crazyyyyy but i couldnt resist getting stuff and theyre honestly the greatest! You get legit products from legit brands without the overpriced-ness of it all.
Products used:
headset
Date of experience: April 18, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Impossible to trust facing liars. They never apply credits neither rewards. They abuse the credit card with duplicate transactions. They should use the credits under the TEMU account however they charge the bank credit card. Total trust abuse.
Tip for consumers:
Few items are good but since they change the price to a higher rate, bait and switch, is better to purchase anything from a local store.
Products used:
Small items
Date of experience: February 14, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Idk about other online shopping places but temu is probs the only one that has been v vocal abt their commitment to the environment. I wasn't planning on buying anything to begin with because I try to avoid online shopping as much as possible (the pollution produced by logistics alone makes me feel bad) but the moment I saw that Temu offsets their carbon emissions I was immediately on board. I don't bother online shopping anywhere else anymore <3
Products used:
sofa cover
Date of experience: April 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I returned 3 bags full of items and did not get my money back, eventhough Temu confirmed the receiving of the packages! Utmost disgusting scamming-practice! Then they ask Trustpilot to remove my review! I am furious!
Tip for consumers:
Its a scam and if you already ordered stuff, make sure to film the process of putting the items back in the return package!! With each return-item, you can add a video! That way they cannot svam you like they scammed me!
Products used:
All of the above
Date of experience: December 2, 2023
Hello Avanisha, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have purchased a few things with Temu now. I have to say that the shipments are pretty slow overall. But worst of all is the return process. I returned my items on May 25,2023 and used Temu shipping label, and they still don't have the package! It's been almost 3 weeks. I checked USPS and it says the package is moving through the network. That's a really long time to wait for a refund. Once this is resolved I won't continue to shop with Temu. My question is, where are these packages being returned to? I don't feel it's worth it to shop on Temu. I will just go back to Amazon and pay a little more money and get great shipping and returns. I don't recommend Temu. I don't trust there return process. I'm hoping to just get refunded and be done with them. I learned a lesson. BUYER BEWARE. DON'T SHOP ON TEMU.
Tip for consumers:
How terrible the return process is. BUYERS BEWARE.
Products used:
Clothing.
Date of experience: June 12, 2023
Hello Victoria, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat, so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
Temu has the best prices and top quality items. I am seriously hooked on them. Have not had one issue, have ordered for my home, furbabies, appliances, you name it. I am very satisfied with them. Time wise for shipping and receiving is not an issue, it comes well packaged and shipping is free so what's a few days more. Thanks to all of you
Date of experience: June 22, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I wanted the dresses I ordered so bad. They came as the tracking # said. I took them out of the package and tried one on. They were TOO small and they had long sleeves which I didn't order either. The dresses were to have no sleeves at all. Not satisfied at all. Will not order anymore.
I have no return label, so the package will have to be sent regular mail.
Tip for consumers:
Don't use it.
Products used:
NONE
Date of experience: March 7, 2023
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I have a credit with them totaling over $30 and whenever I try to use it, the check out system wont allow, me to use it. Customer service tried to tell me I used it on an order but when I showed them it still sitting in my account and to show me how I used it, I get crickets and a page out of the playbook. They are allegedly from Boston, but customer service is clearly outsourced. Until this issue is resolved, I will not order again and if anyone asks me if they are a good company, my answer will be a resounding no. Going to try AliExpress. Maybe they will do better.
Date of experience: June 25, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They hold packages and just start combining all your orders well past your shipping date. And start trying to get you to contact usps when it hasnt even left there country! Right now its 16days past the latest package, and 30 days past the first!
Products used:
Havent recieved
Date of experience: June 12, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Don't shop Temu! Screwed up my orders not once but twice today. Haven't given my temu credit that's 270 dollars and then refused to credit my account for all the hassle! Save yourself the trouble. Shop elsewhere! VERY ANGRY
Date of experience: August 4, 2023
Hello Renee, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I placed my order on Feb 2nd and it arrived on Feb 8th, earlier than expected. Items were typical discount quality, but well worth what I paid. I was a little leery, in the past orders from overseas took forever, but Temu did great. I already placed another order. And my pup is happy with her bone!
Tip for consumers:
Look for discounts codes from other users on social media
Products used:
Bra, dryer brush, straw brush, dog toy, elastic shoe laces
Date of experience: February 9, 2023
Hello Barbara, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team