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I started out buying the cheapest stuff like car accessories, kitchen utensils, and gadgets. After seeing how surprisingly good quality the items were I moved on to baby clothes and even shoes. So far a few things have been cheaply made (you get what you pay for sometimes) but for the most part I'm super impressed with the quality of Temu's products! It also arrives in a week or so.
Tip for consumers:
Read reviews on individual products. The sizes run different sometimes.
Products used:
Car accessories, kitchen utensils, baby clothes and slippers, women’s clothes and shoes etc.
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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
The water bottle is really pretty and the color doesnt easily fade or anything. It helps me track my water intake throughout the day which is good for someone like me who forgets a lot. The straw makes drinking from it more easier and the words of encouragement are also very nice :) Bought it because the temu reviews are positive and because it seems big enough for me.
I have placed three orders so far. I received the first order of mixed household items and the second had more clothing. I am truly surprised. Everything was of good quality and arrived on time. I expected the clothing to be cheap but it was all good quality. I love everything. I bought a fry pan that had a tiny dent in it from the post office, not Temo. When I wrote the review they immediately messaged me to see if I wanted to return it or wanted a refund. I kept it because it was perfectly usable. I can't wait for my third order.
Products used:
All of what I ordered
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
My orders still pending for almost a month now. I called the customer service they said they dont have the control and I have to call the suppliers? Why should I do that? So dissapointed.will not order ever again! Anymore!
Products used:
parcel's didnt arrived!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Personally I wear these when I'm just lounging at home. V comfortable and the fit is also pretty good and loose. The length of the shorts are also really nice but I wish that it was delivered faster. The fabric is also kind of stiff and hard but im okay with that
Products used:
shirt
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
The shipment tracking is awesome. And I love how they offer a coupon if your delivery is late. I had to return one item and they refunded me the purchase price and I was able to still keep it. They are the REAL DEAL
Tip for consumers:
Give them a try
Products used:
Beauty and home decor
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
One of the best things about temu is that their customer service is open 24/7 so i can shop day or night without worrying about having unanswered questions or concerns. I usually work nightshift so its really hard for me to catch the usual hours when customer services are open so temu having a 24/7 customer service chat is really helpful! I can always talk tosomeone whenever i have an inquiry about a product or something.
Products used:
puzzle
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I was skeptical about Temu at first, and based on reviews, seems to be hit or miss. Based on my experience, it is a definite hit. My order, despite including a few back-ordered products, arrived by the earlier delivery window. Regarding the "long" delivery time (12 days from the date of purchase for me), considering that the products were coming from China, and shipping was FREE, I was quite pleased! The communication about the order status was excellent, and my order was easy to track. All items in my order were correct and arrived in good shape. The value is great for the quality. The coupon offer and free gift were honored. One feature I liked was the ability to add on additional items for several hours after the order has been placed. Based on my experience, I will continue to use Temu in the future (especially for my daughter's dorm supplies), and have already recommended Temu to family and friends.
Tip for consumers:
Make sure your address is correct and complete.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I'm not sure if Temu or Laser shipping is at fault. My last order showed delivered and signed by someone i don't even know. The delivered address just shows my zip and not my full delivery address. I am not happy about this and probably will not be purchasing anything more and run the chance of this happening again
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
After taking the time to send invitations out for new and existing customers for their promotional invite friends for 5 free gifts. Only the existing customers were credited for accepting. I had 3 friends never heard of TEMU accept sitting right next to me. They have yet to be added to promotional 5 free gifts. It's a scam to get more people and not pay for the advertising. Actions are being taken to stop this companies blatant false promotional programs. Temu is an absolute disgrace for their actions. I shall be canceling my orders and returning the one being delivered today. They went as far as offering me 20$ credit to keep me from exposing them for their disgusting actions. So not only do they know they don't care!
Products used:
None all being returned. For their false promotional campaign.
Hello Christopher, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
Order a couple of items, but never received any of them. Refund was not possible before I receive the items, but they never came. With no chance to talk with customer service I deleted my account with Temu. I lost $39 only, so please do not make the same mistake.
Tip for consumers:
Avoid Temu !!!
Products used:
No pruducts were ever delivered
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Have made many orders from Temu. I love to go through the website and look at different things. If you have the app, it's $10 minimum order. If you do not have the app, it's $15 minimum order. I'll be sure all of my orders are $15 and I get free shipping. This last time I ordered I ordered a 98 cent pencil box. In the small print that I missed it said $18 shipping for this one little pencil box. When I checked out it was separated from the rest of the order but I didn't think much of it because I was able to pay for it all at the same time. There was no big print. That said, this was a $18 shipping.!
When I contacted the company to cancel this to cancel this. I was informed that that was the shipping policy for this particular ABDirect.
I feel like this is unfair to the consumer. TEMU as a very busy and active website to offer one product at this price without mentioning the $18 shipping when you put it in your cart is unfair. I will be done ordering from Temu. It seems like lately they're adding more and more things to confuse their consumers. I am a highly educated person and yes I did miss the small print. But I do feel like this was done on purpose to confuse consumers. I am being forced to take the pencil case and eat the shipping cost of $18 for a pencil case that cost 98 cents!
All I'm saying is read the small print. Don't let them do this to you. They're refusing my refund. I did nothing but brag about this company to others and how much I love purchasing from them. I've even maxed out a credit card with this company. But I'm going to be buyer. Beware and I'm going to stop purchasing from them. Just be careful folks
Tip for consumers:
Usually this company is very good. However, lately I've been noticing a decline in customer service and in the way that they treat their customers. So I will be done purchasing from them
Products used:
I'm a school teacher so I use almost everything that I purchased from them but I'm very disappointed and their customer service lately and in their refund policy lately
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I ordered about 8 items, a boy shoe size 13 was way too big, a girl shoe size of 3 was way too small. One item (fishing pole) was missing from the package. I asked for refund of the pole, they insist it was packaged inside a small bag. It is so ridiculous! There is no way you can even put the pole in that bag! They claimed their warehouse checked and confirmed the pole was packaged inside. They claim the package is about 24inx20in, not even close to the size! Never waste your time to buy anything from them again!
Tip for consumers:
don't waste your time and money on this trash company!
Products used:
shoes, fishing pole, and reel
Hello David, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
It lures new clients by spin a wheel and earn $100 / $200 coupon which you need to read between the lines to know the details as it is not as simple as getting the coupon and using it. Also before you get the coupon you HAVE TO buy 3 items to get the coupon. The one that you cannot use in any case. I did all the steps and closed the account before being wrapped up in their scam.
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered 13 items from TEMU.COM. All were clothes. I received only 1 item ( a kid's backpack) that I did NOT order. The package indicated the weight of items to be 4kgs while it was such a small package weighing less than 1 kg. I feel this was a calculated scam.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
While I was make the payment for my orders, my payment was declined in all the methods listed on there. Called customer service, I was told for security reasons which is very disappointing. That means my problem is not going to be solved.
Tip for consumers:
Wish I was told beforehand that my payment is not going to be working
Products used:
Not any
Hello Xiang, thank you for your feedback and we are sorry that you are having trouble placing your order. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at rachel.zhang@temu.com and I'll be happy to look into this for you right away. Best wishes, Rachel
I really needed a new hair dryer because my old one broke and I just couldnt resist the prices of the ones that I found on temu. I was scared at first bec China products but I ended up getting this one and am sooooooo happy with how good it is! Its as good than my old one and works rly rly well. I was wary when paying too, but I didn't have problems paying with my card. In fact I have another order for a matching vanity set arriving soon!
Products used:
hair blowers
Hello Carl, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Let me explain, I read reviews talking about quality, and these people are ridiculous, the reviews are unfair to Temu and other vendors, let me explain on a lower level for the under educated who write negative reviews without cause, if you want a $100 flashlight, go out and buy a $100 flashlight, but to spend $2 and expect a $100 flashlight is ridiculous, and then you take it further by unfairly judging the product via stars and reviews as if you had paid $100, get a clue, quit damaging sellers reputations and ratings because your ignorant, Temu is 5 stars all day long!
Tip for consumers:
Yes, to all customers, if you buy a $1 item expect a $1 item. You get exactly what you pay for here and so far, everything we purchased has worked as expected.
Products used:
flashlights, seat covers, etc... all we purchased
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
First time ordering form temu after hypes and first time perks.
They promised to deliver items to my door but nope. They said "failed to deliever" which I have no clue why cause I get items from aliexpress and dhgate with no issues. They are all from China!
Anyhow, they told me to pick up the items from their warehouse where it is over an hour away from where I live. I complaint and all i got was i understand your frustrations. We put customer's satisfaction as our priority. Ha gonna cancel the transaction with my cc.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I really liked Temu at first, then they show who they really are. I was cheated out of 10 items and they will not correct it. Took my money and cheated me out of 10 items. Will not buy from them again. Steer clear of this so called company. The worst!
Tip for consumers:
Stay away from this company
Products used:
Two spoons but I was charged for 12 spoons and only received 2.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
My items were scheduled for deliver on March 17 to 23. I think shipping was delayed. Temu immediately gifted me a $5.00 credit for the interruption in delivery. I just want to ensure the customers that Temu is an honest company. I am in Texas, USA. I just received an update to my delivery and it will be here by tomorrow, the 22nd of March. This company is dependable and trustworthy. Don't hesitate to remain a customer. I will continue to shop knowing that my purchases come from China (but what doesn't) which is definitely far away.
Tip for consumers:
My tip would be: expect delays in shipping and delivery. Things are pretty bad with less people employed. Be patient, they will arrive.
Products used:
I haven't received items yet but received message that they are at my local USPS Distribution Center at 4:51, so I assume that they will be here tomorrow. I am grateful for all the updates. This is a real professional company. Thank you very much. I am please so far. I think the items I chose will be good since I researched all the comments for each.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I never received this item because Temu shipped it in a cheap plastic bag and it must have gotten torn open and items lost during shipping. I went to Temu for help and they said that they could do nothing for me that I would have to contact the shipping company. When I went to the shipping company they said they could do nothing for me that I had to contact Temu for help. Don't buy items from Temu they don't care!
Tip for consumers:
If you don't care that the item might come damaged or some items missing then this is a great company to order from.
Products used:
None it never arrived and they wouldn't help me get a new order shipped fast enough.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Never shop with Temu, these guys sells defective, discarded items, they pick discarded items from company, that why they sell so cheap, first time I ordered 5 things from them, all were defectiv cigarettes lighter did not work, torch did not work, knife missing blade, bracelet was so cheap made not even worth $00.50, totally garbage everything, never shop with Temu
Tip for consumers:
Never shops with Temu
Products used:
Nothing everything went to garbage
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I had ordered about $73.00 worth of stuff, arourd 40 items. I received a small portion, maybe $20.00 of them. The packing was awful, looked like somebody had opened it and repacked it in a flimsy hand wrapped plastic bag, it was awful. Delivered by USPS in my mailbox! The large items had disappeared! Never again will I deal with them.
Tip for consumers:
Don't!
Products used:
Small items,$1, $2, $3 items.
Hello, thank you for shopping with Temu. Your feedback is extremely valuable to us. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue. Best wishes, Coco
You get what you pay for, the stuff is okay, Mm some of it is good but most of it is meh and ok, i just wanted to test it out so i spent like 20 bucks on it and it was okay ig, i wouldn't buy there again tho so
Tip for consumers:
No just if you don’t want low quality stuff don’t shop there but if ur looking for a few clothes to beat up there ya go
Products used:
Shirt hoodie and shorts but like i said it was all meh
Hello Brendon, thank you for shopping with Temu (tee-moo). We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
To return defective merchandise have $1 you have to submit pictures. Example is a defective flashlight that after 23-hours of charging is still dead and will not turn on - and they insist on pictures to even "consider" allowing it to be returned. Free returns is a SCAM on Temu!
Tip for consumers:
Do not buy from this company as too many items cannot be returned and pictures of things that do not turn on? Past ridiculous and a SCAM.
Products used:
Selection of items kept that either did work or can be made to work for something else. Too many items of poor quality, poor sizing or defective. Things over $1 required pictures to show defective, such as flashlight "off" to show it doesn't work? I tried charging 23-hours and it never turned on so no idea if defective power source or power button.
Hello Joe, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team