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Temu has a rating of 2.1 stars from 1,714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I purchased several items from them, was missing several pieces. First I was told that they shipped them, even though I took pictures of the packaging that looked like it was opened and re-taped closed. They finally stated as a curtesy they will refund my order, which I thought was nice. I never received the credit. I have been trying to get a response from them and I can not get one. I am told 24 hours, 24 hours and again 24 hours. I finally was then told within 8 hours, still no response. This company is a Scam. Do not purchase from them you will not see your items or get a refund
Tip for consumers:
Do not purchase from them it is a scam
Products used:
none
I recently utilized their rewards program and did every single rewards program out there in amazingly I am won away on every single one as a former teacher of the year I utilize my network, and I know people signed up specifically however, each one is won away all seven categories I find that very strange and I feel this company is scamming people to build their database and if I am wrong, I want it proven to me because I did a life chat and amazingly they don't respond after you state something like that they don't know what to say so each of these categories is one dollar a way that is impossible logistically, logically, and mathematically, do not get scammed by this company. Do not give them any other personal information. Do not trust them. I have no reason to and I've ordered two orders in the last two days. I will be contacting my credit card if there's somethi
Tip for consumers:
This is my first and last time using his company
Products used:
This is about the company that solicit information and has rewards but doesn’t actually follow through and gives any rewards out and I know multiple people that did my referrals and it’s amazing how you start and you always end up one away, but never get the rewards that’s called scamming people
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I got $10 online credit for two of my shipments that were late. The credit was only valid for 48 hours to place a new order. So basically if you don't place the next order within 48 hours you will loose that credit. This is a big scam. However, I wanted to return some items that I thought were not usable for my need. I submit the return order and I was told that I can keep the items and refund was issue right away.
Hello Curri, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I ordered items a week ago and none of it had been shipped. I'm leaving out the country and thought it would be a good item to order butNope. It won't be here on time of my flight. Then they sent a 5 dollar credit. No need because I won't be using this site again… It's not convenient, I could go to my local flee market and get the same items for my travel. Never again Temu. First customers. First impressions
Hello Alicia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I would give them a zero. I ordered two outfits and received a bag of cheap jewelry. I returned the cheap jewelry and asked for a refund. They said I didn't return the outfits. When I told them I returned what I received they wanted pictures. I had already returned it and sent a copy of the return label I received from UPS. They denied my refund and said I didn't send back the two outfits. So I was out two outfits and a bag full of cheap jewelry. I will never order anything from this place again.
Tip for consumers:
Do NOT order from them.
Products used:
None
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I made an order and received a message that my package had arrived. The package was not deliver to my mailbox or porch, l looked everywhere for this package. I checked with the post office like they instructed. It had shown as delivered but I did not have the package. Post office ask for the insurance number to start a claim. I have been back and forth with emails about this with TEMU but apparently they do not insure the packages and said it was my responsibility to ask for signature on delivery. There was no where on the web site stating that I had to request this. Bottom line is did not receive my package and they keep my money. I know it could be a delivery problem, but they should have insured the package or self insure, either way be aware that it is your responsibility not theirs to get the package deliver properly. I did find out that the customer is never right with TEMU.
Hello Bryan, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Rachel
This scammers are using Laelanie Art Gallery on their scam google ads! I'm the owner and they don't have permission to use my art gallery seriously avoid this people after reading their reviews they are scammers and how dare they are operating in the country! Temu is not a professional company and they are scammers using others people products and pretend to sell them on their scam site.
Hello, thank you for your feedback. Temu is committed to protecting intellectual property rights and has strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. Please contact ipprotection@temu.com directly for intellectual property issues. Our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
I think fishland is a scam. The closer you get to the prize the more feedings you need and the fish become worthless. They just want you to invite people and shop.they should at least give you more of a chance. And it is so boring and takes too long.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I had no problem with temu until they've switched using Halify as their deliverer. There is no estimate delivery date and time. You ask for updates and they update you a day later. My package was stolen due to not knowing when to expect my delivery. It was left outside my house an entire day without me knowing.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
My husband roped me into this. So I ordered $25.00 worth to get my (FREE) stuff. Not free. It was the biggest bunch of junk I have ever seen. No not only out $25.00 I have to get rid of this crap. Don't get sucked in. It's not worth it.
Tip for consumers:
You have to buy something for your FREE items
Products used:
None
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I recently found site temu. I placed multiple orders nothing has been shipped out or according to
Them even packaged for shipping. I have orders that are 10 days old and not even packaged, however they have my money. Monies for five orders, I have nothing!
Tip for consumers:
Stay away. They won’t send your items
Products used:
None because I haven’t received any of them
Hello Mindee, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I bought 2 bangers for my dab rig, and i had read some reviews which were bad on them, but i decided to give it a try because around here bangers are 14$ for one usually, so i got 2 for 6$ each, came out to liek 13-14$ for 2 on temu. So i made my order, and here we are 4 days later, i have received the bangers, in perfect shape, and they seem to contain the smoke alot better than my other banger, best 12$ i've ever spent, temu for the win!
Hello, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Temu has been great so far, ordered like 5 times and received everything in about a week after purchase and everything looked great for the price, also 5 star Customer Service I had a minor problem and customer service made me a happy customer. I'm already working on a new order I can't get enough of Temu
Tip for consumers:
Temu is awesome and I'm a real customer not a bot... Nothing but great product so far and great customer service
Products used:
Shoes and clothes
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
The product is bad and adds are fake and scam to get you to give other people contact and details do not get involved in any promotions all they do fake the info u give them to there own benefit not trusted at all
Products used:
none
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, so we can help you investigate right away. Have a great day! Best wishes, Temu Team
I ordered a 4.5" mirror diameter telescope. They sent a 3" scope which I could have bought for cheaper here. To much trouble to return but I may return it. 3" is much less light gathering power than 4.5" they advertise.
Tip for consumers:
They bait and switch, fraud, reported to government mail fraud investigators.
Products used:
4.5" telescope
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I've always liked online shopping for its convenience, especially when I have an entire messy family to take care of. It doesn't even matter what's happening in my home whether my corgie need a new toy or my kids break something or even if I realize that I need something, Temu is good for a really bargain price
Hello Dylan, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have heard about this company but was hesitate to look into it until I saw one of my FB friends who placed an order and received it. I have not yet received my order, it's been about 10 days today. So between them and LaserShip, the time that you get your order is SLOW.
Tip for consumers:
They used LaserShip, which has a lot of negative reviews, and I have had issues with them in the past, myself.
Hello Michelle, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Never received the package. The delivery company left my package on the street for anyone to grab. And Temu told me to call the shipping company. Be aware!. If you package stolen or missing. Temu will give you the run around, and you have to sort it out on your own and lose your money at the same time.
Tip for consumers:
Temu is a hit and miss type company. It's like gaint 99 cents store. You will be able.to get some stuff in good condition, functions at a lower price. But when they use 3rd party shipping, they will kick the ball around.
Products used:
Amazon
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Brenda, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
Temu's products are fun to scroll through and the prices are amazing I was extremely satisfied with my purchases. Plus, they arrived very quickly and I sure appreciated the free shipping! My only problem is with their "free offers." They seem to be usable only to customers who have cell phones. Not everybody does. I scanned through the negative reviews here and these "free offers" seem to be problematic for a number of unhappy customers. Maybe they should just eliminate these offers that seem to discriminate against folks who don't have cell phones or ones who choose not to put the Temu app on their phones. Their prices and their fun merchandise ought to be enough.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
1. Price of Temu is cheap but most of the item are not good quality, especially clothing. Never order any clothes from Temu.
2. They always ship in the plastic bags so some of the items didn't hold their shape when you receive it and you have to contact their customer service to complain.
3. When return to Temu, they asked you to put their items inside the box but they shipped them to you in the plastic bag!
4. Make sure that you take pictures of everything you send back to them. One time I sent back the only t-shirt in the small shipping box from USPS and the warehouse said that they didn't see anything in the box. Another time I sent back 3 items and the warehouse said they only receive 2 so they won't refund the 3rd item.
Try many times and finally give up because it takes a lot of time to return because the quality is not worth the price you pay.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I want to love this website. But it's pure spammy. The coupons and coupon codes are just spam to get you to buy more. There's not a lot of transparency. Every order they get shipped out ships with a courier within your country. It could be one of many, but most of the time they ship with an incompetent shipping, courier and packages are never delivered. You then have to use your own time and energy to call customer service from that courier, instead of Temu, using their customer service to make it right. If they are the ones that ship it on any platform, then they are the ones that should be taken care of tracking down the package and making it right.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
My first shopping was okay I did give or disposed of like 7 items of very low quality. Although it wasn't that bad they refunded 4 items. Then I did a big shopping for $153.00. They split the order into two different packages fine, I got the biggest package but the second I never got it. The order was placed on February 1st... Still waiting. I did ask for a refund because I never got my order, but they did give me a store credit... I place another order and still waiting for it to be shipped. 3 days going into 4. I realize instead of shopping from them I rather go to the store or shop on Amazon at least they work quickly to resolve any problems. Temu not cutting it. Too low-quality items have long shipping delays I rather pay for shipping and get faster... In my opinion, I did email them today six times to no avail. I'm done they can keep the money and at least save me a headache.
Hello, we are sorry that you are experiencing difficulties with your order. Your feedback is extremely valuable to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive within 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
I was really happy with Temu until they decided start shipping my packages without a signature in my building? My last shipment I was at the cottage and I had to call the courier company to hold at a UPS location so that I can pick it up but this time it required no signature. I did not know that so I left to the cottage all to find out they had left it at my door! I can't believe they would leave over $120 dollars worth unattended. I think that's so disrespectful. And they won't even try to find my package nor give me a refund. I am furious. I think this is fraud. I have never been through this before.
Tip for consumers:
I am furious that they can’t find my package and won’t refund my order!
Products used:
A lot of their products
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
Hey guys,
Here to fine you my quick review on Temu. This has to be the worst online shopping experience that I have EVER encountered. I ordered 4 items online on the 7/1 it arrived at the airport on 7/8 and has been stuck in transit for the last week now. Ontracknhas been a complete JOKE! Like where in the hell is my stuff? This is so frustrating to be taken advantage of like this. I I'll be requesting a REFUND ASAP! Never will I order from a Chinese website. And to think that the NFL sponsored these guys with an ad during the Super Bowl. Are you freaking kidding me? Stay away from these guys. Get it together TEMU.
Tip for consumers:
I just want my REFUND!!
Products used:
None! Never received anything. Still waiting.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I bought several things that were not nearly approved by me as my previous order. One of the things was the official national mah-jongg card. On the outside it says 2023 version, but inside is his 2022 version. This probably disappointed me the most because it is false advertising. I thought I was getting the latest version and instead I got a This probably disappointing me the most because it is false advertising. I thought I was getting the latest version and instead I got an old version. Instead, I got an old version And instead I got an older version. Also, I ordered a dog harness which was too small. I ordered several tops for mason jars. One of them was terribly bad, the other things came through fine, but remember these are not expensive things, so not up to a lot of standards. My previous order I got some brushes, which I really like, and some artist pens, which are very nice to all of them came on time.
Hello Suzanne, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If your package has additional tape on the outside, it's because our warehouse staff and logistics partners may have added it to provide extra security. Rest assured that the additional tape does not mean your package was opened. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco