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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
No complaints here. The title of my review says it all. The quality of the items I've purchased, the speed of shipping, the array of products and no problem with adjusting the order. Keep your eyes open to the measurement guides, and use them.that's the best way to order clothing.
Date of experience: September 26, 2023
Be careful with this temu, once u select ur order they will send u directly without ur confirmation its so bad, I just select one item I didn't checkout the cart but then after a day a notification pop up says ur order shipped, wtf really temu?
Date of experience: February 17, 2024
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I tried buying something but I had some issues with the transaction. The issue ended up being cause of my credit card, but I was really happy with how helpful Temu's customer service was. They actually helped me check why my payment wasn't going through They also responded to my questions and problem very quickly and I was able to check out my cart within 20 mins after talking to cs. It works really well and I also got free shipping and a lot of discounts so it was very affordable and within my budget. Will buy again
Tip for consumers:
HELPFUL for my payment issue
Products used:
dog bed and toys
Date of experience: January 26, 2023
Hello Melinda, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I never got my package n I contact with temu team this is how they handle my case. Telling me they can not refund my money if i lost my package! I have video that prove my order never send to my house, i send them video and pictures they still dont want to refund my money. I need someone higher team tho solve my case and refund my money
Date of experience: May 5, 2023
Hello Cindy, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email help@temu.com, or phone 1-888-495-8368 so we can help resolve your issue. Best wishes, Temu Team
I don't understand, I always buy from this company and no problem but this time, the Items not delivered To know what's happened I need to pay 2$ for an answer? It's present's for Christmas, I didn't know what to do.
Date of experience: December 22, 2023
Hello Lea, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I am a new customer and have received my first purchase which had a pair of jeans that I ordered and I found in the pocket a solid piece of either a rock or a rat dropping it was hard and I was afraid to touch it when it hit the floor. I have washed the jeans before I put them back on I just wanted your company to be aware that sometimes there are things in the pockets
Date of experience: July 23, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
This is a second time in just one week I have received a wrong product, different quality and not what I ordered. Also one item a painless nose trimmer is missing. I am an old customer and buy a lot from Temu. Disappointed.
Products used:
Men’s clothing.
Date of experience: December 29, 2023
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
I had a pair of sandals in my cart. They were there for awhile because I had started losing interest in Temu. Anyway, after they messaged me in my inbox, I went back on the app. They offered a rebate coupon that would have allowed me to pay $0.58 for my items. The coupon was to be active for 23 hours and counting down. By the time I click on the item and was ready to make payment, the coupon was removed. I reached out to customer service and was given the run around! I KNOW the coupon is still in their system. But the rep wanted to give me 20% off if I spent a $100! I heard before that Temu scams its customers and now I see it for myself!
Products used:
Shoes
Date of experience: October 1, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I don't recommend purchasing from Temu if you care about having high quality products. The quality matches the price point. Very cheap, poor quality packaging. The cheap packaging probably ruined the merchandise I purchased.
Date of experience: February 11, 2023
Hello Jessica, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (taylor.wu@temu.com), so we can help you to resolve this issue as soon as possible. Best wishes, Taylor
Temu is designed to scam you with hopes of getting good deals or free items but in reality you get $#*! products and waist time trying to get a promotion you never get. Don't repeat my mistakes and don't waste your time or bother using Temu just a $#*! version of Amazon that's all.
Tip for consumers:
Scammers site don't waste your time
Products used:
None quality is crap
Date of experience: January 20, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Temu is like the answer to all my problems! Whenever i need something, i just go to this site, and BAMMM! Problem solved. It's like having a personal assistant, but way better. The selection is top-notch, and the site is super easy to navigate. I don't know how i ever managed without it.
Products used:
bedsheet
Date of experience: March 30, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I ordered about 15 items and there was half missing. I asked for a refund and they said they verified with the warehouse that all the items was there. Don't fall for the scam they will not send all your items and not give you a refund. Not trustable.
Date of experience: January 8, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco
I ordered an item and after 10 days they said they can deliver the product without an explanation. I asked for my refund but they say I have to wait until I receive the item. How can I get my refund if they said they can deliver it? They are scammers.
Tip for consumers:
They refuse to process my refund.
Products used:
nothing.
Date of experience: November 8, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I had placed my first order with Temu, referred by a friend. I ordered a bunch of different items, to many to explain, but I am really pleased with everything I received. The only negative I have is the wait time on delivery, besides that I am about to order some more stuff.
Products used:
sneakers, fishing equipment etc.
Date of experience: May 12, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I had no problem with TEMU until it was time to issue me a refund for a few items that I returned.
It has been over a month now and I still have not received my refund. My bank has tried to find where the refund was re- deposited back into my account, but to no avail.I have been calling customer service and now my calls go unanswered. What a poor way to treat a customer that has spent money with you. I will continue to call until my refund is back in my hand.
Date of experience: April 17, 2023
Hello josette, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
Really really bad service I've ordered from them three times now never receive my parcels. They've told me they've left them on the doorstep. I've told them over and over do not leave them on my doorstep knock on my door and hand them to me never got my parcel to 3 times I've ordered they've took my money I will not refund me then only done to me they've done it to my family to its a scam.
Tip for consumers:
Really really bad service
Products used:
Jumper and trainers
Date of experience: August 23, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I placed an order on February 20,2023. I put all of correct info in my profile. Received email that order was being shipped as 2 packages. I had no problems until I looked at where the packages were being shipped to. Lo and behold they were not going to MY address, but to an address in FLORIDA! I live in INDIANA! It took 2 days, 3 different "out-sourced" representatives in order to cancel the 1 package that had already shipped. I cancelled the other "package" as it hadn't shipped yet. BE CAREFUL!
Date of experience: February 24, 2023
Hello Caryl, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Best wishes, Rachel
I ordered a grinder and it took so long to receive. Painful, it was damaged on delivery. Please where do I return the product for a refund or replacement.
Date of experience: January 27, 2024
Hello Ikem, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Our first order received was the wrong items. Even the quantity of items ordered was drastically different. The original order had 28 items, and the wrong order received had 12. The tracking number was the same. Temu doesn't have a telephone number for Customer Service, I had to use Chat. I chatted with 3 different Customer Support Reps over an hour, and had to repeat the same information to each Rep. So, I finally submitted a Refund for wrong package received. I have never had an experience of an entire order from any website that was incorrectly sent. If I could have talked with a representative over the telephone, I would have saved myself at least 40 minutes. I'm just amazed how incompetent the quality control of Temu is, and on the very first order. That is very sad. There were a lot of Birthday presents in this order.
Tip for consumers:
I had to send pictures of the wrong items. If Temu would have reimbursed me immediately and resent the original items, I would have ordered more, but this was my very first order. This is why I feel Temu should have tried harder.
Products used:
None, products were never received
Date of experience: July 26, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
So I have made a few purchases with Temu and have had no problems. I returned 2 items and was refunded immediately. The reason for 4 stars is my last 2 packages are very late but I have received a credit for both.
Tip for consumers:
Read the description of each item carefully
Products used:
Pants, makeup, hone decor
Date of experience: March 20, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
This company is a scam, do not believe them first they make us believe that it is a good company, they are only scammers with low-class products made in China. Do not buy from this company, sooner or later you will be scammed. They have stolen my money.
Tip for consumers:
I would like companies like these not to be in the market.
Products used:
Blouses, scarf, earrings, dress.
Date of experience: May 24, 2023
Hello Mariana, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu's 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). Your feedback is extremely valuable to us, and we will always strive to address your concerns. Please do not hesitate to message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 if you have any questions. Best wishes, Temu team
So not happy with temu for the last month and ongoing, I have bought so much stuff from them and they are no longer providing proper documentation which is needed at the border. Several of my parcels have still not been delivered and temu will not do anything. Not kewl, temu. Get it together.
Tip for consumers:
Temu is losing me as a customer if this doesn't get fixed.
Products used:
Clothes, house hold items.
Date of experience: September 9, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 8-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/ca/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
Not happy with temu it looks all nice but in reality it's a scam for people to help them get more people. They say free gift just share with friends and you will get them. When your done doing what they say the app starts taking away your credit so you won't get the free gift it's a scam for you to buy more and find them more people to use their app.
Date of experience: February 28, 2023
Hello Carla, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you investigate right away. Have a great day! Best wishes, Coco
Within 2 days after having to give my phone number with my order, I got a scam call that knew my full name and phone. The scammer had a strong Asian accent. The scam said that if I didn't call the 866 number that "legal" action would be taken against me. I did fall for this scam, but that name and phone number I used for that Temu account is what the scammers used. Temu either sells the info or their servers are hacked.
Date of experience: December 22, 2023
Hello Dana, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
First and last time I will ever use this app. I ordered somethings back in June 2023. As of July 3rd I had not received my order. July 12th I was told my items failed to deliver. I requested a refund and as of August 11th I still have not been refunded my money. They are stealing from people.
Tip for consumers:
They give you a run around
Products used:
I GOT NOTHING. NO ITEMS NO REFUND. I GOT ROBBED
Date of experience: August 12, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team