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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
Ordering is So EASY. The returns are So Difficult. They don't tell you that you have to download the Temu app. I saw an ad for Temu, I ordered some items, the items were large. I'm a 8 in women's so I ordered shirts for 8-10 which is a large & it was too big.
Tip for consumers:
What a BIG HASSLE-trying to RETURN the product
Products used:
NONE
Date of experience: October 12, 2023
Products are great especially for the prices. Services are good too. You can track your delivery using the app and you can chat with customer services through the app anytime too. Products are pretty standard. They're not luxury products, but they're legit! The price is good too and payment is easy since Temu allows you to pay with PayPal.
Tip for consumers:
Dont expect luxury product
Products used:
tennis ball, sports attire
Date of experience: February 7, 2023
Hello Marion, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I've always liked online shopping for its convenience, especially when I have an entire messy family to take care of, but no other sites can compare to Temu for me. It doesn't even matter what's happening in my home whether my kitchen blender broke or my kids break something or even if I realize that I need something, I just know that I can find whatever I need on Temu for a really bargain price (and all the parents out there know how important it is to save money where you can)
Products used:
women dress
Date of experience: March 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered some items on this app and my packages were missing and temu wasn't responsible to refund for the packages. So be careful if you order something and they missing because nobody is going to be responsible for you money. They told me to contact the carrier but they also told me to contact the sales person and at the end nobody was responsible and I lost my money. So sad for this app.
Tip for consumers:
They told me about their policies.
Products used:
Shoes
Date of experience: April 21, 2023
Hello Angelica, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Temu Team
Do not order from Temu. I ordered 9 items. They claimed to have delivered the package, but was never at my door. They mailed me another package and again, I never received it. I asked for proof of delivery with a picture of the packages at my door, to no avail. They refused to refund me the money. I had just bought a condo and I had ordered tons of things from different companies and I received every package, except the ones from Temu.
Date of experience: August 18, 2023
Hello Anamaria, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The wig was used and it smelled so bad it was nappy and dirty I reached out to temu and I haven't heard from them yet the wig was 15.89 disgusting not satisfied be careful what you buy from them the prices or cheap but the product is used
Tip for consumers:
Not good service product used
Products used:
Wig
Date of experience: February 20, 2023
Hello Sharon, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your item. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Some orders arrive, some do not. They give you a Temu credit rather than money back.
THATS THE HOOK! The Temu Credit... welcome to the rabbit hole.
Then subsequent orders do not arrive. They refuse to refund you back to original method of payment.
Most of the early orders that did arrive we returned as "junk" or "damaged"
Tip for consumers:
This company should be banned from doing business in North America
Products used:
Cell holders, clothes, car emblems, jackets
Date of experience: October 15, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I can't comment right now. I am just waiting for my first orders. As a first timer, I would like to check first the quality of all the items I ordered. I think I will rate Temu now according to their long waiting of delivery. I guessed I ordered March 2.
Date of experience: March 8, 2023
Hello Ramon, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I had 16 items in my cart- I never processed this order. They billed my PayPal. The $ did not show up until I recieved the order. They. Tried to do it on some stuff in my cart- but I cancelled this first. Trashing the app!
Products used:
None
Date of experience: December 10, 2023
Hello Robin, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I recently bought some items in Dec 2022. My purchase was for $900.00 or more. I sent back the items and never got back my credits. It's showing in the computer that they issue out the credits and never did. I use Klarna and paid around 600.00 dollars. This company refuse to give me my money back. I will call the attorney general and whoever I need to get my money back.Please don't give your money to a company that will not give you your money back. That's stealing!
Products used:
Return all
Date of experience: January 23, 2023
Hello Marsha, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment method. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you don’t see your refund in 7 business days or if you need any additional assistance, please feel free to reach out to us again through Temu.com or Temu app live chat, email (help@temu.com). Have a great day! Best wishes, Coco
I Purchased from Temu on March 2,2023, and have not yet received my package( today is April 18). I asked for a refund and have not received it yet. This company is stealing from us, please please please do not be like me and get scam.
Tip for consumers:
Shut them down.
Products used:
I received none.
Date of experience: April 19, 2023
Hello Fata, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again If you don't mind sending us your order ID, please email us at achel.zhang@temu.com, so we can help you check your refund. Best wishes, Temu Team
Temu will charge you full price when you return an item. Instead of refunding what you paid, the charge you the discounted price and deduct it from your refund. Which company does this?! This is the first and last time I order from TEMU
Tip for consumers:
Shocked that a company can charge you more than you paid for an item. It will cost you money if you return the item
Date of experience: June 26, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have ordered many times and have received all products ordered. Never had a problem with any cancelation. It does take a little longer for shipping but I have no complaints. Prices are great and have always had free shipping. I have and will recommend Temu.
Tip for consumers:
Read the descriptions thoroughly.
Products used:
Ordered various items. Watches, bracelets,
coin magnifier, and some crystals.
Date of experience: February 17, 2023
Hello Glenn, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu is not accredited by the Better Business Bureau (BBB). The products come in damaged or certain things are stated that they're real yeah real fake! The material of the clothing is disgusting. Not to mention so is the customer service! They send you broken things and expect you to pay two package them and send them back!
Tip for consumers:
Horrible customer service. Very heartless
Products used:
Nothing they are all damaged
Date of experience: January 23, 2024
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
I was skeptical ordering here but after people saying it was real and cheap m, I gave in.
After waiting and spending almost $300 (my very bad decision), I checked and said that my packages were delivered but to the wrong house on the photo! Customer service said to contact their courier that I never heard of "Piggyship" and I called them but no answer, no agent or even an option to leave a voicemail. I kept calling and told customer service that I got no response, they said they cannot refund me or even re-ship the product. So i lost $300 because they don't use trusted couriers and expect me to look for a misdelivered package that was all delivered past 9PM, through our 80+ apartment complex.
Bad customer service and bad courier.
Date of experience: September 12, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered 3 items from temu and they sent them after 3 weeks. 2 of the items were defective, missing parts. After chatting with them (as no way to talk to them), they said they cannot send the missing parts and to return the item. Now, only 1 item is allowed free returns, the other I have to pay for. What a SCAM from these guys. I would avoid these people at all costs. Typical Chinese site scamming people with cheap goods and return policies.
Tip for consumers:
Cheap products, so you get what you pay for, Beware of the return policy, they scam you on that.
Products used:
Kitchen sink strainer
Date of experience: March 8, 2023
Hello John, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Two problem that Temu have, the shipping company SpeedX that they pick to delivery my packages. They don't answer email or phone calls. Every time my packages are delivery by this company they always get stolen. They don't bring packages upstairs to your door. The second problem Temu Custome Service I called customer service about my concerns and the person was talking like he was annoyed on what I was say but also he barley even talked, he would just answer with "hmm" and after I finish talking there would be this huge silence. Then at the end he had the nerve to ask me if I can take an survey about his services
Tip for consumers:
No
Products used:
All, there's no problem with the products
Date of experience: May 23, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I ordered from temu twice and i never got my packages i ordered at least five things everytime i ordered they said i got my package five minutes ago and i checked my outside porch, front door and my mailbox nothing do not order from them there prices are too good to be true.
Tip for consumers:
Dont order from them
Products used:
i didn't get any of my products
Date of experience: April 15, 2023
Hello Lailani, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Temu Team
I purchased 50 sets of dangling rheinstone earings to be used as icicles on a Christmas tree. They are beautiful and will be perfect.
I decided to purchase them after spinning Temu's discount game which offered a $50 rebate on my purchase. I never got the rebate. Also, I noticed that if I wanted to return them, I would only receive $20 of the $70 I spent. Not an honorable company.
Tip for consumers:
Don't trust Temu's discount offers
Products used:
Earrings
Date of experience: March 11, 2023
Hello Deneen, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
I love Temu! To be honest, It is better than Amazon. I often see some item sold in Amazon too. But the item in Temu is cheaper than Amazon and same quality. I often visit Temu first when I want some stuffs! It is reliable. It would be better if Temu has image search.
Date of experience: February 25, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Some of the items, like the watches, are nice. A lot ot the jewelry is flimsy and not nearly as pretty as they are in the picture. It is hard to return items. Chatting with someone to get help returning items is $1 plus $55/month. The descriptions of items is not complete. I ordered beads thinking they were glass but they were acrylic. The bracelets I received are also acrylic but the descriptin said they were crystal. I am not going to order anything else from them because it is to difficult to return unwanted items.
Tip for consumers:
I need to know how to easily get a shipping lable so I can return unwanted items. Because I cannot return items easily, I will not order from this site again because I don't know if I will like the items I receive.
Products used:
Watches, one ring, cat earrings
Date of experience: October 13, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I gave placed 3 orders with Temu. I received the first, the second was delivered to the wrong address, and then reshipped a week later ( total time to get items 3 weeks) and the third order was also delivered to the wrong address, with a confirmation picture of the wrong address, and temu would not refund my money. I had to go through my credit card to get my money back. Not worth the hassle at all.
Date of experience: August 3, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
They sent me the wrong stuff I was told to go on and put in the wrong stuff claim. Because they wouldn't just give me my money back because they said it was delivered. I sent in the claim with pictures attached of the stuff that I received instead of the stuff I ordered. And it was denied. I went back on and tried to chat with somebody who just kept repeating the same thing and had no clue what I was trying to communicate to them. So I put in a dispute with PayPal and they said they will not speak to me any longer because of that. And all I really wanted was a label so I could send them the stuff they sent me that I don't want back so they suck.
Date of experience: July 6, 2023
Hello Christine, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I'm still waiting for my package i never received it. I was told that an individual received my package which was not me because I was out. I contacted them about the situation but was told it wasn't their problem and to go look for it myself. It says it was dropped off at 1:45 but I was home at that time and didn't see the mailman at all. So be careful there out to steal your money and it's all the customers fault If you didn't get you package.
Tip for consumers:
Avoid Temu if you don’t want your hard earned money to be wasted and stolen.
Products used:
None because i never got my package
Date of experience: June 14, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
My only complaint is they have slow shipping, as I believe that to being due to them being in Japan or China! But I like it for the most part even though I'm still waiting as it was due on the 12th-18th. It now shows the 22nd!
Tip for consumers:
What would of been helpful is nlk owing where the products are originally coming from.
Products used:
Coat protector storage bags, Clothing storage bags, Du-rags, etc.
Date of experience: August 13, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team