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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I love this app so far so good haven't have any issue and for the price the quality it good. One of my favorite app to buy from but I will never buy any clothes from any app. And Thank temu for the free things too.
Date of experience: June 8, 2023
It offers $100 bonus for installing and using the app on the cellphone. I did that and made a purchase from my cell phone. However, I do not see the $100 bonuses. Is this a case of false or "tricky" advertizing? I do not know but the end result is the same. I did not get the bonus that they advertized. BE AWARE!
Customer support was useless.
Tip for consumers:
Be aware of the "offers". Prices are the same as purchasing them regularly. Additionally, the $100 bonus for downloading and using their app, did not materialized.
Products used:
Various
Date of experience: February 26, 2023
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you investigate right away. Have a great day! Best wishes, Coco
Went on this app to buy a smart watch for my boyfie birthday gift but the item that i got was defective and the box was dented from the delivery. I decided to go straight to customer service to resolve it asap before my boyfie birthday and they responded within minutes and helped me get a full refund so I still had time to look for another smart watch and buy it for him. Happy that Temu has this protection plan scheme for customers. The last time the same thing happen to me elsewhere, I had to wait for 1 month and ******* calls later to get my refund. Boyfie is very happy with his present. Yipee!
Tip for consumers:
Look at all your items carefully when they arrive as they are ship from outside the US
Products used:
Smart watch
Date of experience: January 25, 2023
Hello Santos, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I like shopping with Temu and have had great experiences, and they have even helped me when I have had issues. Only issue is they use Straightship for some of their shipments and I have no choice, this company has a bad rap and rude customer service. Already lost a with them and they said it delivered, non of my neighbor have seen it, fearing I may never get my money back which will be a big hit for me and Christmas. If the next shipment I have coming in with the same company goes missing I may have to close my Temu account as I can not loose money like this.
Products used:
Clothing
Date of experience: January 2, 2024
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. We appreciate your patience and understanding. If you have any further questions or specific requests, please feel free to contact us through Temu.com or Temu app live chat. Our team will be happy to assist you further. Best wishes, Temu Team
Great products, shipping, returns and ability to earn free gifts and prizes. I shop weekly and my daughter loves the prices and cell phone cases, we shop weekly.
Definitely come Give it a try!
Plz, Plz, Can you accept my invitation so that I can get free cash?
https://temu.com/s/TdWEoQ9yz5PsnYgk
Products used:
All purchased, except on I got wring cell phone case size
Date of experience: March 28, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I have excellent connections with TEMU through purchases and customers service agents. Amazing. I am very happy with their overall quality. They refunded my products due to delay in delivery. Only problem with them engaging UNIUNI carriers. UNIUNI is hopeless in their delivering. But I will keep buying from TEMU for ever. They are not only genuine but they have excellent customer service. They not only refund your money in delay or lost parcels, but in case you receive the package, they let you keep it. Amazing. Himansu Padhy *******670
Tip for consumers:
Not to engage UNIUNI for delivery as they are really bad. They need to improve a lot.
Products used:
Watches, sunglasses, electronics, pen, etc.
Date of experience: October 6, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
A month and a half ago, I ordered from temu. I never recieved anything from them. I have ring app on my phone to see who came that day for delivery. I saw the temu delivery guy inside the car taking pictures that they have delivered but they did not. They did not walking into my doorstep and leave the delivery. Instead I saw the amazon delivery guy leaving stuff at my doorstep and taking a picture the right way. I emailed them with evidence and they won't give me a refund. Instead I've been waiting for my "case" to be reviewed. Like how long do I have to wait?
Tip for consumers:
Don't buy from temu, the customer service is terrible. I'm having terrible experience with them right now even if I have evidence that it was not delivered correctly. They avoid your messages. So don't buy from them!
Products used:
Classroom materials
Date of experience: December 26, 2023
Hello Inyong, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I paid for 4 items over 4 weeks ago, they said would receive by march 19 never received, credit card charged. I spoke to customer care about email they sent if i did not receive items by the 19th i would get a whole $5 credit, my order over $100 4 items spoke to customer care did not get credit or items, was told its not their issue contact Canada Post and Canada post said contact TEMU the issue is not at their end. Very bad customer service
Tip for consumers:
DO NOT ORDER FROM TEMU ALL A SCAM
Products used:
None never got order
Date of experience: March 19, 2023
Hello Arlene, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Temu always made me feel spoiled bc of their prices and products and stuff but their customer service just made me feel straight up appreciated hahahah this was my first time encountering an issue on Temu regarding my order I mean I just needed a clarification for smth and the customer service crew was right there when I needed them. When they say 24/7 they mean 24/7
Products used:
women dress
Date of experience: March 15, 2023
Hello Victor, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I hope the company will accept my apology said that they took $7 out of my account without authorization I made a purchase that I don't remember I did sincerely sorry customer service was great helping me out with this got to think about things before I react
Date of experience: February 19, 2023
Hello Robbin, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
My package went to some random house. Tried everything I could to figure out where it is. Contacted shipping company and they tried to go back to where it was delivered and it wasn't there but due to package not being insured they couldn't do anything. Contacted temu and told them and they refused to refund even though they have a purchase protection program
Products used:
None it never came
Date of experience: May 31, 2023
Hello Jenna, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered $143.33 worth of products from temu. I waited and waited due this package to arrive and it never came. I look at my tracking and it says that it was delivered to a different city abd state. I have contacted temu several different time and tickets have been made. They say that it was delivered there abd uses picked it up at that point abd brought it to my give. However, there is no tracking information for uses. Everyrhing as far as actual tracking information stops in Greensboro NC. I have asked for the additional tracking information and they can't provide it abd refuse to do anything about me not getting the package. Their customer service is terrible.
Date of experience: March 18, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Ordered for the first time and ordered wrong color in dress that I ordered and was told by customer service that I couldn't change the color because I order under a promotion and when I asked to speak to a supervisor she refused to let me speak to one. Then I was placed on hold phone was still connected and she never came back to phone. First experience was horrible.
Tip for consumers:
Horrible, Horrible, will never order again from them.
Date of experience: June 14, 2023
Hello Donette, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This site is just another attempt to get your information and bank account brakes forever to get anything and what you get is pure 3rd hand garbage. Try to get free items through the whole refer a friend deal is a joke it starts out fast but closer you get the more friends you have to refer the whole process and products are waste of time and money this site should be taken down. I can get better stuff from a 25 cent gimbal machine I wouldn't waste 25 cents on the crap they sell here
Tip for consumers:
Site sells nothing but 3rd quality junk. Throws out a bunch of bogus offers and offers free crap. Everything about this site is a freakin joke
Date of experience: December 15, 2023
Hello STEVE, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
My order Been out for delivery for 4 days. I ask where my order at 7 pm at night. They said it out for delivery. At 9 30 pm they tell me the carrier delivery at 645pm. But no package. They rip me off n didn't send me my package.
Products used:
Non did get nothing
Date of experience: September 12, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have been an early customer of Temu, but I have not received my latest shipment. I decided to contact the carrier but they directed me to Temu, when I went to the Temu app there was no customer service support. I did a search on the app and there is no customer service link to speak of, so it's gone and so is my Temu account.
Products used:
Too many to list
Date of experience: September 4, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Bought this space heater because mine broke. But when it came, my bro apparently got it fixed for me without telling me. Luckily, I hadn't opened the one I bought yet and was able to return it and get a full refund in a few days :D It was also super easy and convenient to do it so thank you for being v v v understanding Temu and super big shoutout to the cs lady that helped me (Mai)!
Tip for consumers:
THEIR SERVICE IS 10/10
Products used:
None went to refund but would DEF come back to buy
Date of experience: February 10, 2023
Hello Cary, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Tbh the shipping was really late but I get it cause it was from overseas which really takes a while. I ordered smth from similar shops too and shipping really takes a while. I got my order late, but everything arrived in great condition so I'm not too mad about it esp since they gave me delivery credit for the delay Overall, it was a pretty good experience shopping in Temu, just gotta estimate the delivery time better in the future! Plan two weeks ahead to make sure u reach their 15 days delivery!
Tip for consumers:
Be patient
Products used:
Lenovo headphone, MECHANICAL KEYboard
Date of experience: February 2, 2023
Hello Clemen, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I was a great 5 star fan of this company until yesterday when, out of nowhere, they whacked $65 minimum purchase on my orders. I contacted customer service and got "standard spiel" reply; to do with shipping and being green. Trying to justify their decision and since when has China started being green! Had read reviews where people said they couldn't chat, all they got was spiel. I've now experienced it. First time in 12 months.
There was no chatting, no looking at my purchase history, nothing but poorly worded, grammatically incorrect spiel. Wow if you were angry before you contacted them...
I pointed out my scenario on chat; Temu doesn't give much choice when, 'only xx left in stock'; 'this item is xx people's cart' etc pop up. I either place a quick order, or miss out. I then go back to shopping and place an order either same day or next.
Temu, you need to listen to your customers. Yesterday was such a poor experience with customer service. You need to review your policy, $65 is ridiculous, or expect your customers to go elsewhere. Once all my orders have arrived and my returns credited, if there is no policy change I will walk.
Tip for consumers:
Drop minimum purchase amount. $65 is too expensive for people. It's also too much if you're purchasing $2-$5 items.
Products used:
I purchased a whole range of items from baby wear to walking stick.
Date of experience: May 10, 2024
Hello, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. The minimum order amount may vary from time to time based on different factors, including market trends, logistic capacity, promotions, and discounts. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
I placed an order worth several hundred dollars, the order is stuck in Hong Kong PAST the latest delivery date and Temu refuses to refund my money. They have washed their hands of it, with their "Customer Service" saying I have to contact DHL (who also doesn't care). Now, no merchandise less than a week before Christmas and no refund to buy replacement items. Scammers are the worst, but doing this during the Holidays is just criminal.
Date of experience: December 20, 2023
Hello Dawn, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I wanted to purchase my order with 4 instalment payments with PayPal. It didn't go through on my end, so I cancelled my order. It states you can get a refund! WRONG. They have credited me the amount of my order $72. Before I was told I couldn't be reimbursed, the next day I redid my order plus added another item and was able to go through a different account and in 4 instalments, $99. PayPal have notified TEMU, and I have been messaging back and forth, insisting I won't my money. I don't won't it sitting in their account and don't won't to purchase another item. I am a pensioner and need my funds back into my account. I checked into this matter with a legal company and by law they must refund me. I still get messages 'we are looking into it'…this will be my last order if I am not refunded my money…not their money, but legally mine.
Products used:
Shoes, and tops
Date of experience: June 8, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Website is much more comfortable, the shipping to Israel was faster that with AliExpress, and was accurately tracked.
Never tried their CS yet. Good experience so far.
Date of experience: January 3, 2024
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed 6 orders with Temu. The following is the order numbers and dates of orders.
PO**************879 ordered 3/3/2023 received 3/14/2023.
PO**************4014-DO1
Ordered 3/9/2023 received notice that company issued refund on 3/28/2023
PO**************014
Ordered 3/10/2023 received notice that company issued refund of $4.28 back to PayPal and put the rest of my purchase on my Temu credit which is not what I wanted.
PO**************014
Ordered 3/13/2023 received notice that company issued refund of$21.39.
PO**************0140
Ordered3/22/2023 company shows ordered was shipped on 3/28/2023
All but 1 of these orders have not been received and refunds have not processed. Buyer Beware!
Tip for consumers:
I read reviews and most were positive. Not sure why I only got 1 order.
Products used:
Received the wallpaper for shower.
Date of experience: March 30, 2023
Hello Mindy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Please keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can help you resolve this issue right away.
This is an interesting and fun company and I have now spent about $500 Canadian on all kinds of useful kitchen gagets and useful items for my three cars. BUT once they have your contact information you receive a ton of messages all day long. You are reaching for the phone every few minutes all day and see ridiculous messages that you have something in your cart or there is a price drop or some other nonsense. Most distruptive in a busy day and incredably annoying. I will not order anything else and have deleted their app **************393and blocked their numbers. Too bad. They just lost a good customer.
Tip for consumers:
I am deleting your app and blocking your phone number etc. How ridiculous of you to send me dozens of alerts each day. I am busy and will shop when I have the time. You just lost a customer.
Products used:
Kitchen gagets and car gagets, clothes, etc.
Date of experience: January 15, 2024
Hello LINDA, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to 'Settings' in your Temu app or on Temu.com, select 'Notifications' and then 'Edit' to adjust preferences for alerts. If you are using Gmail, you may also click on the 'More' button in the upper right corner of the email and choose "Stop seeing this Ad". If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered 8 items on 30th July 2023 but items never arrived. So I asked them to resend the items instead of refund but today as on 6th September 2023, I saw the message from Temu saying "Customer is not reachable" which is ridiculous. Let say the Security officer at the main gate didn't let the delivery person in, they would still be able to contact me to pick up the package from the main gate which is not the case. I got no call at all from the delivery person nor anyone regarding the package. So not happy about it.
Date of experience: September 6, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team