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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
Legit site for people who dont expect highest quality or fastest shipping... Trying to save money &/or are thrifty & can wait 1-2wks for items that also are ALL free shipping then this is great! MANY ways to get FREE items too. Make sure to check ur profile tab & do the day tasks to earn/play. Accept invitation (copy/paste)
https://temu.com/s/eThMg79ERq4rCQm
Tip for consumers:
Use free items and points features to try out first. Dont expect immediate shipping for free & quality to be best ever.
Date of experience: March 24, 2023
I ordered in the moring of 3/7 and finally it said it is shipped on 3/13.
BUT, during 2 or more days it just staying as "shipping label is created from USPS", and no tracking at all.
It is not actually shipped.
Now 3/15 and still it is not shipped.
I placed my cart for next order items but I don't think I will order those at all.
I will not use temu again.
Date of experience: March 15, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
I have purchased some items from Temu. I got a notification that I will be receiving my order today 1-10-2024. It's 5pm.
My items are not at my address. There is no phone number to call this company. This is my first and last time ordering from this company.
Date of experience: January 10, 2024
Hello Nana, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Not worth your time. Everything I ordered from shades, clothing, towels to household goods. Extremely poor quality. They show plenty of good reviews but not accurate.
Products used:
None. Cause everything are cheap quality
Date of experience: November 15, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The old saying you get what you pay for rings true for my dealings, I wasn't disappointed with what I got but the problem is I didn't get all I ordered. I paid for it because my bank statement says I have but my postman says that's all I have, so has my order been split, lost, not coming, well since I can't contact them I guess it's a mystery to me and everyone else reading this that's all except the company., even the pictures of the things I am still waiting for are gone don't have a clue.
Tip for consumers:
keep track of what you send for with numbers, dates and prices, on paper, can't find any of the rest of my order so I lose on this one, second thoughts on ordering more.
Products used:
all that were received yes
Date of experience: March 18, 2023
Hello Mary, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I talk to customer service. They said it was delivered so they couldn't issue me a refund Nor resend my package literally spent $45 just so my package was delivered to the wrong house and I know that's not their fault but I would still like a refund for the stuff I didn't get
Products used:
Nothing I didn’t get anything
Date of experience: July 24, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I placed an order. I got all my items quickly but they were low quality. In addition to my order I get getting an order for someone else that does not live at my house. They rang my bell at 9:00pm asking for their package. Temu told them it was delivered to my address. I got another package for that person today! I tried to contact Temu customer service but they are horrible. I am sorry I ordered from them!
Date of experience: June 16, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to me at yos.wang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Dear valued customer,
Thank you for reaching out to us regarding your order. We understand your concern and apologize for any inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for this order.
We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. Please check your mailbox, around your house, and other possible locations. Sometimes packages can be left in unexpected places. Thank you for your understanding.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Best regards,
Temu Customer Service
What pisses me off ive brought another banger thing as i was for a friend,and brought more stuff off temu as i thought they were going to help me no $#*! on me,signs turn up bent ive had a few things go missing but its my fault,i wish i didnt buy more crap,so another online store stating im ok $#*! you jack
Tip for consumers:
not as yet will update you
Date of experience: October 31, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Over £50 spent all items too small even after ordering larger sizes and material utter rubbish disgusting quality not even suitable for cleaning cloths please avoid this company. YOU HAVE BEEN WARNED P Parker
Tip for consumers:
I should have believed the bad comments about TEMU.
Products used:
Non I would not insult by giving a refugee this rubbish
Date of experience: July 1, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Avoid at all cost. No idea how to deal with customers. Don't keep promised they advertise on website. When you try and tell them, they quote the same promise again and resolve nothing
Products used:
Oven liner
Date of experience: August 8, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've made 4 orders and all items were delivered on time and as described. I see people complaining of packaging, wtf do you expect from something traveling so far? Packaging is bounced to be banged up. I've also seen people complain the item was wrong, one lady even posted a review with a Christmas tree sticker. That item she posted is exactly what they advertised it as she just didn't read. Comprehension is key lady. And 3rd I saw a lady having a fit about the post office not receiving her package yet. Correct. They were notified to expect your package and assigned it a tracking number for usps, they won't have your package for a bit as it's coming from over seas. You people are slowwwwww, leaving $#*! reviews because you're ignorant.
Temu delivers as they say and are legit. Period.
Tip for consumers:
Temu is great. Read descriptions. Reading comprehension is key. And ffs, stop leaving them $#*! reviews because you're ignorant.
Products used:
Too many to list. One order was 100+ items
Date of experience: January 8, 2023
Hello Shaena, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I placed an order this morning, no problem, money out of bank acc and receipt with P O issued.
Did another, same thing paid in full.
Looked at email this afternoon, saying payment for 1 click payment didnt work, still owe that, try paying again!.
Second order same thing!.
Payment was in full, money recieved and confirmation sent for both!.
Trying to get another payment, be carefull. I just cancelled both orders...not paying twice!
UPDATE;
I went back into my account with Temu and requested a refund for both orders. Thought that was better, than paying twice.
I did receive a reply from Temu asking if the problem was addressed.
I'm not sure if I will replace the orders I had to cancel as I don't see the point of requesting a refund for an order you haven't even seen yet! Very Leary!.
Tip for consumers:
Watch every email, read them carefully. They are trying to get double payment from you, when its already paid in full!!
Products used:
None cancelled orders
Date of experience: November 12, 2023
Hello Melody, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I tried buying a few shirts and some decorative items for my house. Items are barely Dollar General quality, plus it takes weeks to get to you. Save your money.
Date of experience: March 27, 2023
Hello Lauren, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I love this place. I have purchased at MINIMUM thousand dollars worth of products and they're all perfect. I used a coupon code to get a $50 free credit S23XP2W you can use the code if typed into search bar and get a $50 credit! Don't walk, run to this site!
Tip for consumers:
I love to change up my wardrobe every once in a while plus love to try out new Nick nacks for my kids and house. This website is perfect for that at such a cheap price
Products used:
Clothing, accessories, party decorations, baby clothes, baby items, cosmetics
Date of experience: February 22, 2023
Hello Veronica, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I've been watching a lot of skincare content on youtube and tiktok and almost all of them rave about this lip mask. I didn't believe it and didn't wanna waste my money on something that small but when my friend sent me this link on Temu, the price was just such a steal that I ended up buying it! I know a lot of people are skeptical about buying skincare products from sites like this but the fact that they source it directly from Laneige makes me feel so reassured. I scanned the barcode and it came back with the product link to the actual Laneige site so safe to say it's legit! Woohoo
Tip for consumers:
It real ya'll
Products used:
Laneige Lip Mask, check out my photo
Date of experience: February 2, 2023
Hello Myrtle, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Been wanting to get into making smoothies lately so I bought a mini blender and I've been having so much fun with it! My daughter saw the exact same blender on those dropshipping IG shops sold at 5x the price, but the Temu one works just as well. Even better that the price is a fraction of what dropshippers sell. The only difference is there's no logo or brand on it but honestly love the minimalist look.
Tip for consumers:
Better to order direct rather than on dropshipping ig shop, at least i can refund them if there is something wrong
Products used:
Mini Blender
Date of experience: February 3, 2023
Hello Karl, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I have placed 16 orders with Temu. Every item of clothing fit exactly as expected. I took time to read all the reviews and sizing recommendations. The clothing is top quality complete with lining in the dresses and skirts. My orders ALL arrived on time or early. Returns were super easy I recieved my credit within an hour of dropping off my return. It breaks my Patriotic heart that I cannot afford to buy this quality at home in our own country, the USA. Many of the items I purchased I cross checked on Amazon. The pictures were exactly the same as TEMU, even the models were the same.
TEMU is not the same as WISH. WISH was a disaster for shopping.
Tip for consumers:
Read all reviews and double check sizing
Products used:
Dresses, shoes, shirts,household items
Date of experience: July 15, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
My wife and I order from Temu and never get all parts. They sent Me a water hose and sprinker which i oreder a tripod sprinkler, wel to my suprise they sent me th tripod sprinkler with 2 spikes I need 3 can.t use it either because of the fittings. I am quieting going back to Amazon. Order number PO**************378 and its wronr sprimnkler head.
Tip for consumers:
No
Products used:
n/a
Date of experience: May 7, 2024
Hello Robert, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The items are cheap because it's CHEAP...NOT AT ALL AS ADVERTISED.Some of my items didn't work...I would have felt better giving my $$$ to a person asking for a dollar on the street...At least I would have known the dollar would have been used.This stuff I ordered is useless to me.Instead of returning this crap I chose to throw in the trash where I feel it belongs.I will never order anything else from Temu...
Tip for consumers:
Should of went to reviews before ordering...The reviews are terrible and Temu have a bad rating with the BBB.. In my opinion RIGHTFULLY SO!!!!! THE ITEMS ARE NOTHING WHAT THEY MAKE THEM SEEM...
Products used:
None...Some didn't work and all items went in the trash
Date of experience: January 15, 2024
Hello Ester, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Not gonna lie but i thought that temu was definitely without a doubt 100% a scam because of how the home page was designed (idk it just looks like them sketchy as hekk websites dyg me). But my friend persuaded me to give it a shot and i stand corrected hahahhaa like its great and have never had a bad experience so far.
Date of experience: April 19, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I've had this ring on for 3 day's and its already come apart, obviously it's very cheaply made. Be aware of prices they are only 8 dollars for a reason. Obviously not real Tungsten.
Date of experience: August 26, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have so many items missing, every order except 1 I have not received all of my products and I can't talk to anyone to receive what I've paid for. Angry customer Barbara Long 1500 EXETER AVE APT 210 BESSEMER AL ******* *******046 I NEED TO SPEAK WITH CUSTOMER SERVICE PLEASE
Tip for consumers:
How do you speak wya live person about you didn't receive?
Products used:
I've purchased many products, for myself and my business, some were great quality and some wasn't. You get what you pay for, they served the purpose at that time.
Date of experience: June 23, 2023
Hello Barbara, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
First time ordering. Great Website, placed order for a couple of items and then realised I wanted to order some more. You can add to your first order with one click PERFECT. Placed order on 30th July for trainers, a couple of storage boxes and some DIY tools. Items arrived well packaged and delivered by Evri on 3rd Aug. Items good quality and what I expected. Recommend and I will use again
Products used:
Trainers
DIY Tools
Date of experience: August 3, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Havent been on temu for long but i've had a p good experience with it so far. My things get delivered kinda late tho but alls well that ends well as long as i get my product. The important thing is that all the products that ive gotten were in good condition it just 1 shoes didnt fit i had to get them exchange.
Date of experience: February 28, 2023
Hello Gavin, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I ordered a quantity of 12 wallet/watch gift sets for when I visit my family out of the country on February 6th. I ordered on January 18th and received an estimated delivery from January 26th-30th. I finally got a delivery notification that it was signed and delivered to a post office location in California on February 1st... I live in Oregon so when I went to inquire about why the package said it was delivered to a different state. USPS said that it is being returned back to the sender. I tried to request a refund from Temu but have received runaround. Overall, it's been a very bad experience purchasing on Temu and I don't recommend anybody to purchase their products from this site to avoid further headaches and issues.
Date of experience: February 2, 2023
Hello Billy, thank you for shopping with us and we are sorry you are experiencing difficulties with the order. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please feel free to reach out to me at taylor.wu@temu.com. Have a great day! Best wishes, Taylor
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco