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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I would give this a zero but that's not an option so I'm giving it a one. It has been already three times that I ordered from temu and they keep delaying my orders. They refund them without explaination. This last time I really wanted my items and was given the run arounds for weeks. They would just tell me to call the USPS and they wouldn't tell me a straight answer for the delay. Time kept passing by and out of the blue they just cancelled my order even tho I said not to. This is beyond unprofessional and frustrating. Don't waste your time or money on this app. Truly disappointing.
Tip for consumers:
This app sucks. So unprofessional and disappointing. Total waste of time and money.
Products used:
None. They were never delivered
Date of experience: June 29, 2023
I purchased a kitchen holder and i phone plug. Never either one or my money back! Said incorrect address. But, I did receive from them before after numerous attempts they never responded. BAD
Tip for consumers:
Don’t
Products used:
None
Date of experience: March 9, 2023
Hello Louis, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Once Temu have your money and deliver your parcel, FORGET about returning anything - you are told that the courier Buffalo will contact you to collect your parcel - this does.NOT happen - you cannot get through to Buffalo or.to Temu and you are asked.to PAY TO RECEIVE CUSTOMER SERVICE FROM TEMU! Shocking service - they pretend to.be service orientated and helpful - Temu is.not.helpful - only when you are buying and paying - after sales / returns not important ro Temu
Products used:
3 tops out of 50
Date of experience: May 14, 2024
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
It took 3 days to pack and ship after the order is placed. It will take another 10 days to deliver to your place. That means once you place the order don't expect delivery for the next 2-3 WEEKS (if you are lucky).
I will not recommend anyone to order on their site. AMAZON Prime is a BETTER CHOICE.
Don't be Penny-wise fool and save a few dollars.
Date of experience: March 16, 2023
Hello Jiten, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I ordered my first order in November it it was fast shipping.
Since then I have ordered about 5 more times.
I placed a order on the 28th of Feb and was supposed to receive shipment on the 11March to 17 th of March so far it's still in preparing to ship and $145.00 was refunded because 38 of the items was sold out.
No explanation no customer service.
And I can't cancel the rest of the order, because I can't get my money back only Temu credit.
Date of experience: March 15, 2023
Hello Sandra, thank you for shopping with Temu (tee-moo). Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this issue for you right away. Best wishes, Rachel
I placed an order said it would take 7days, if not they'll pay you $5. I've order a couple times and one order took over a month to recieve. And the other one wasn't complete, was missing half my order
Products used:
Necklace, ankle bracelet, and throw pillow cover
Date of experience: April 17, 2023
Hello Amy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
Sometimes the deliveries are on time but the rest of the time their warehouse doesn't bother to ship and after weeks of waiting and contacting their so-called "customer service" they stall can't be bothered to stick your purchase in the mail. Yeah they offer a 5.00 credit for late delivery but what good is that if your item is never shipped and you are so tired of the bad service you will never buy from them again?... My rating is DO NOT BUY FROM THEM NO MATTER HOW GOOD THE DEAL SEEMS!
Tip for consumers:
DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THIS SITE.
Products used:
I can't use products they never bothered to ship...
Date of experience: December 22, 2022
Hello Randall, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy.
I ordered about 10 x from them in the last 6 weeks. App and merchandise are great. But stay away from the games! You waste your phone memory and time. GAMES ARE UNWINNABLE! Always a dollar or a few cents short. Fish game: I wasted a whole week on 3 cents short, even though I PLACED A BIGGER ORDER TO BOOST. Free gift game: A dollar short, even though I shared the link and got 2 NEW USERS, WHO DOWNLOADED THE APP AND ORDERED FROM THEM! Stuck on a dollar. See below pic. That is absolutely unacceptable! They gain 2 new good customers,who order from them and I get 0 in return. STAY AWAY FROM THEIR GAMES: UNWINNABLE! Unless you are a big time influencer. A regular person gets used up for doing all the work with free referrals and get absolutely nothing in return. Maybe tell people about the app, but do not waste your time sending links and 100's of shares. App is legit, games: scam.
Tip for consumers:
The side is legit, the games are not!!! Do not waste your time on games, unless you are a big time influencer! I wasted hours and multiple multiple days on these games and so called free gifts, it's a scam.
Products used:
I ordered multiple times. Had only a few not so good merchandise and a couple of damaged ones. But they will refund. GAMES ARE TERRIBLE, UNWINNABLE A SCAM.
Date of experience: May 9, 2023
Hello Taranee, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We would be happy to further assist. Best wishes, Temu team.
Missing items from reshipment. Refuse to refund or reship since delivery said delivered and youre only allowed either once. 1 order was shipped into 5 packages. Only received 3 packages from reship-lasership was deemed at fault but no luck there. Received 1 package twice. 2 packages once and never received the other 2 packages but because its under 1 order it says delivered from all so i only received 1 out of 5 originally and 3 out of 5 for reshipment w 1 being a dbl from the first…. On the hook for $250 worth of items never received
Tip for consumers:
never ordering again
Products used:
the ones i received. clothing and childrens toys
Date of experience: July 23, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I received my order with 1 item missing and 1 that only had 30 pieces of the 46 pieces advertised. I wrote a detailed explanation to CS asking for a refund on both items. Jessica in CS wrote back to me telling me that unless I return the missing items, no refund will be given. O_o (not kidding), then she closed the ticket, so I had to do it all over again. How do I return an item THAT WAS MISSING from my order? She never addressed the item that only had part of what I paid for in it. Temu is doing this more and more. I've bought several items (beads, stickers, etc.) that had a specific number of items that were to be included in them. Clearly they don't think we'll count them. I do. She's done this to me TWICE now and I'm on my third ticket. Each time demanding that I return the items I didn't receive in order to get a refund. I will file a report on BBB and FTC on their fraudulent sales practices.
Date of experience: March 10, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Not proud of it but this wireless speaker was definitely an impulse purchase on my part BUT it didn't end in tragedy bc I actually like it :O Got this off of Temu without any expectations whatsoever but what I got was amazing sound quality and great bass with a super long battery life for such a small speaker. I trust the products from Temu since getting this one and i'm even waiting for another order to arrive!
Products used:
speakers
Date of experience: March 16, 2023
Hello Dominic, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Big let down! I placed 2 large orders. P.O - **************170 and P.O - **************170. Over $500 between April 01st, and end of May 2023. I wear a size 42, I purchased 8 pairs of sneakers I received sizes 41, 42, 44 and the largest 46? Aparently what ever they had, is what was sent. I tried customer service, after being past from one to the other the 3rd completely ended my communication. I could not leave a 1 star review because the application will not allow it. Unless it's a 5 star review, 1 star ratings are immediately sent to customer support. Where I explained my delima over and over and no one understood? What's to understand I order size 42 and recieved 8 pairs or every other size. Big let down.
Tip for consumers:
Not certain this is my 1st time visiting this site.
Products used:
Male/female Shirts, ladies dresses, men sneakers
Date of experience: July 16, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I got to find sooo many nice things on Temu that let me customize my bedroom <3 From bedsheets and pillowcases to study lamps to even little cute things I can put on my desk, Temu really had so many great things that let me express myself! There was a really great selection of items I couldn't find anywhere else so it makes my room feel more unique to me :)
Products used:
bedsheet & lamps
Date of experience: March 16, 2023
Hello Frankie, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Ordered twice for over $100 and didn't receive either shipment. Now the customer service is saying they won't reship or refund my order. So I am now out of $100 and no items. They are a scam!
Date of experience: August 17, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
If you're not in urgent need of anything (bc temu is fr not the platform to shop on if you need it ASAP), then temu is a great place to get some great pieces to add to your wardrobe! You get a lot of options and theyre really cheap too so you aint putting too much on the line.
Products used:
Closet
Date of experience: April 18, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Free shipping for life? 24/7 customer service that's actually available 24/7? Super diverse payment options and v reliable delivery services with a $5 credit if late? Free return and refund policy? AND an environmental initiative? Temu really said CHECK CHECK AND CHECK
Products used:
Roses for real!
Date of experience: March 31, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Enjoy the selection on Temu, they have a wide variety of items, honestly those poeple complaining that items are from china, alot of things is also from china so i don tthink this is a big problem at all, bought a bunch of items for my music station so when my friends came over to jam, they were impress how comfy and organized everything are, worth trying this app for sure
Tip for consumers:
Nothing wrong with made in china come on guys
Date of experience: February 27, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I sent 3 packets to Temu for returns which were successfully delivered by canada post to their warehouse, where Temu says Return failed as Item not received. I lost over $100 in this, I would have kept the items, If I know Temu's return is scam
Beware on sending returns
Tip for consumers:
never got any money back although returns were received
Products used:
I send out most returns
Date of experience: May 2, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I ordered products on August 2nd and was told delivery would be between August 10th - 19th, First my products were shipped in two deliveries. The first one came on Aug. 20th and I'm still waiting for my second delivery. It shows from Ontrac that it has been sitting in New Jersey for several days now with no attempt to deliver and all Temu gives me is 5 dollars per delivery. Just want my order or my money back but have yet to get any real feedback from Temu or Ontrac. This really sounds like a scam to me. Though my first order was what was advertised and I was satisfied with it, but still it came late. If I don't hear anything back I'm demanding a refund but I have a feeling I'm going to get the runaround. Already sorry I used them!
Products used:
just the cologne
Date of experience: August 26, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered my granddaughter dresses, outfits and shirts. This was my first order so I was a little nervous especially because of the low costs of the product. I ordered it on the 13th and just received the order today, I was credited $5.00 because it was to be here by the 30th. I am absolutely impressed with the quality and the sizes are correct. I would recommend this company to everyone! I actually just placed another order. It's not a scam.
Products used:
clothing
Date of experience: March 31, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I ordered from Temu. The order went through. Later they stated that the order was cancelled and a refund would be issued. The refund was issued to a gift card that was thrown out once Temu approved my order. The only way that they are willing to refund my money is through this card. I have explained 25 times that I no-longer have the card. They can't tell me why they canceled the order and or why they can't refund my money. I called for 3 days and NO-ONE is willing to help me. I asked to speak to the manager and they denied me call after call. I was told that managers are not available for 3 days (no matter what time I called).
Between my friend and I (separate accounts). We spend maybe $400 a month with this company. I'm disappointed that the company won't even try to help me / return my money. There's proof on my account that a refund is due to me. Please view my account to see proof of purchase **************545).
Shame on you Temu!
Tip for consumers:
The customer service is terrible!!!
Products used:
.
Date of experience: November 26, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered batteries for my flashlight on July 23,2023. I immediately received the order receipt via email. O the July 25th i received an email the item shipped. What got my attention was the USPS tracking number. Especially when it referred to airports. I then went to the USPS tracking and it indicated a label was requested and awaiting item. Here I am on July 27th and I get the same results. No Item! Is this a scam sight? I alerted my credit card company as well as the postal service.
Tip for consumers:
BEWARE!!!
Products used:
none. never shipped as of today. Yet email shows it shipped.
Date of experience: July 27, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
First time buying from Temu and i honestly thought i was gonna get scammed but I didnt :D the steamer works pretty well and keeps my room fresh esp in colder seasons. The colored lights thing don't work for me but i dont really mind bc i came for the steamer and not the pretty lights.
Date of experience: April 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Not sure if this is allowed, however thought it could really help some people who are struggling financially.
https://temu.com/u/lPh4xhuDbwiJoSV
Hi lovelys
Can I ask how many of you shop at SHEIN, Ali Express, Wish?
There is a brand new app out called Temu which is exactly the same, if not better for cheaper prices.
Since joining a few days ago I have had £3000 worth of free items, all have been shipped already with tracking details for Evri & Royal Mail.
No bank details needed so there is no scam.
All you do is join the app, play the flip or spin game and refer people to get £40 free spends. Then keep repeating the game and referals to get more free spends.
Or £20 instant payment into your PayPal.
I've added a photo of proof of delivery, zoom in to see my name, I've blanked out my address for obvious reasons
If your interested please click on the link
Date of experience: May 12, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I paid for an arbor which I never received.I believe that was misleading I though it was a reputable copiy There were several different sellers to buy from us the puchase date was 6/13 to Commellie GBR. London
Date of experience: July 11, 2023
Hello Patsy, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team