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I bought a bunch of items because they were practically free. Items came and no problem. Next time I order and buy, stuff came all wrong. You gotta be some kind of special to have a racket that sends stuff right on first orders and then send garbage afterwards. You make millions before the public figures it all out. Pics below show what I ordered and what I got. Straight garbage. F these guys. Don't bother ordering because it is quite the scam.
Products used:
None
Date of experience: May 3, 2023
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Temu has a rating of 1.9 stars from 1,725 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I recently received my sweeping mop from temu and did not receive the charger and i switched it on after 3 hours i noticed smoke coming out of it and my 2 year old son was near it he cld me and my husband immediately threw it out and it cought fire i was so scared my family was saved pls be careful before ypu orfer any electronic from temu
Products used:
robot vaccume
Date of experience: April 23, 2023
When i first heard of their tagline, i was skeptical and thought its a scam, decide to download them anyways just to check them out but boy i was surprised. The prices were so crazyyyyy, couldnt resis to get them. Legit products without the overpriceness. Tips: i only buy items that dont look dodgy
Date of experience: February 28, 2023
Hello Stephen, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I had a credit of 7.62 and a coupon for 4.75. My items were 19.03 plus 1.58 tax and the still charged me 12.99. I should've been 8.24. They are cheating people out of there money
Date of experience: July 30, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I screen shotted my win. After speaking with 4 pretty rude agents who obviously couldn't give a rats behind.They told me my screen shot of my $100 credit win was "irrelevant" - I was rooked out of my $100 Temu credit win and sent a paltry $5 credit for my trouble.
Don't place orders to get gems to spin the wheel thinking you'll eventually get that $100 credit. They don't honor it. See my screen shot below. They did not honor my win.
I've had a package lost/stolen before USPS ever put their hands on it (yes, they did reimburse me for it weeks later). Several other packages just sitting (no movement) in Dallas area for 10 days. They have improved in this area lately but rooking me out of this credit when I have proof.Put them back at a 1.
Tip for consumers:
It would have been helpful to know that Temus shipping was so skittish. It can take 16 plus days or you can get lucky once in awhile and it will get there in under 10 days. However, multiple packages sitting in a Temu, Dallas area warehouse (not moving) was unacceptable to me.
Products used:
Baking related items, cooling pads for dogs, compression socks, makeup
Date of experience: August 16, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Im a bit older so it obviously took me a while to really get into the rhythm of Temu. I knew how to use it but it felt like I didnt until i kept going on it constantly. Now, its the place where I get most of my household essentials and I really like it!
Date of experience: February 26, 2023
Hello Adam, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I don't know where to start. I guess I'll I begin with the sizing: the dress was at least three sizes too small. I usually wear a small, but, not knowing the company, I ordered a large to avoid this issue. Moving on to the fabric- it was a polyester so cheap that it would have been too awful to put on a dollar store doll ( one that actually costs a dollar). Next: the embroidered flowers on the netting were already starting to unravel when I took the dress out of the packing. Lastly, the dress is a color that I can only describe, if I were being kind, as vomitous- you might replicate it if you ate and regurgitated a VERY old Creamcicle -if that Creamsicle had been buried under the mystery meat at the bottom of the freezer, and repeatedly thawed and refrozen with said meat over the course of several years. Stay away from this company. You'd be better served setting your money on fire then throwing the ashes into the wind.
Date of experience: September 5, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Initially Temu was amazing- however the last three packages the USPS and Fed Ex have only seen labels and packages were not received. The package totals at almost $500 US dollars, they want to give a Temu credit and now again packages not received. Buyer Beware.
Products used:
I didn’t get any
Date of experience: September 18, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
So far as I can see this is a scam I tried to win the 20 dollars by inviting people to try and it won't let you past the 2 dollars to go no matter how many people invite or post on my FB page makes it a scam
Tip for consumers:
Stay away
Products used:
Never got that far
Date of experience: January 19, 2023
Hello Roy, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help you investigate right away. Have a great day! Best wishes, Coco
My first purchase experience with Temu was very satisfying. All the items were delivered within the time that was mentioned during ordering. Though a few packings were damaged, all the items were quite intact.
My returns' experience was also very satisfying as I had to return a few. The amount was immly credited to my Temu account. Since it said it would take 14 days to be credited to my credit card, I preferred an account credit.
Overall a very good experience. Hope it stays the same.
Date of experience: July 22, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I did my research before buying, apparently Temu is base in Boston and not some rando country. So i decide to give it a go. The website is sooo easy to navigate that I even got my mom on it (she's obsessed with the site now obviously). All you need to do is sign up and the site shows you these cool product recommendations right when you open it so shopping is super easy. You get to discover a lot of products you never knew existed! They offer really low prices too, like the ones you usually get when you buy wholesale but you don't need to buy a lot tho. You can just get one item at the fraction of the price that dropshippers usually give!
Tip for consumers:
ITS LEGIT BRO
Products used:
soccer shoes socks
Date of experience: February 3, 2023
Hello Stephan, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Curiosity killed the cat. I thought I would scan to see what they had. A pineapple corer! I love pineapple! It turned out to be a piece of tin that wasn't sharp enough to get through a tomato. The "plush" bathmat? A thin piece of foam that leaks right through to the floor. There were several other items that werent worth the bag they were in. Except a telescoping fan and corner sweep went into the garbage, along with my $33.00. When I scoped it, it was useless! It didn't bend to clean the blades! More garbage! Score: China $39.00 - Me 0
Products used:
None
Date of experience: September 12, 2023
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have ordered 3 times in 6 weeks, I have received 2 of the orders already with the third to arrive in the next week. The first two orders came within the timeframe promised. The products are WONDERFUL! I have not been disappointed with anything I have ordered, household products, baby toys, I haven't ordered clothes or shoes as I fear the sizing might be different that what we are accustomed to but I will be a lifelong shopper for sure! Once again, everything has been great quality, I wouldn't hesitate to try anything they offer! TEAM TEMU!
Products used:
Toys and household items
Date of experience: February 9, 2023
Hello Traci, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Order was split, 1st pkg was delivered to correct address. The 2nd half if the order was delivered to some other address that was not mine. Now 2 items are out of stock. Poor courier choice. Sticking with Amazon
Tip for consumers:
You may and may not receive your pkg
Products used:
Never received
Date of experience: March 29, 2023
Hello Bernice, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue.
Holy $#*!, this site is like WHOAAA! I dont know how I ever lived without it! Its like the motherload everything I could ever want. Need a new game? Chek. Looking for some fresh tunes? Check. Want to watch the latest movies? Check, chekc, check. And the best part? EVERYTHING IS IN ONE PLACE Im never leaving this site, ever.
Products used:
comp. parts
Date of experience: March 30, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I'm 63yrs old and have never dealt with a company so inexpensive and great quality for the money, especially the shoes and pajamas I've had 3 deliveries in the past 3 months all arrived within 2 weeks! What a brilliant owner giving the customer a great deal while they are also making money. I'm so excited I found TEMU their amazing, I've purchased over 50 items and love everything I've purchased, so happy to give a great review, I'm your customer forever! Example 2yrs ago I bought a microwave magnet at walmart, the same exact one is less then 5.00 with TEMU,I paid 12.00 at walmart! AMAZING... Barbara
Date of experience: May 22, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I liked the products and delivery Tim. BUT, I have an extra charge on my card and it's near impossible to get them to remove it. I was issued a refund for items that were a mistake. Never received the items. Afterwords the same day they recharged me for the same items. They won't refund that extra charge. Keep telling me to work it out with my bank. Banks says we need to dispute the charge and cancel the card. Temu will not cancel the charge!
Tip for consumers:
No customer service that helps with problems.
Products used:
Many
Date of experience: August 19, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This company will knock off any other one from CN they take really seriuos custumer service, they go over the top to make you feel happy they do anything in their power to make you happy is like unbelive to say this but is the true they are great. I feel to write this because something like this it was what i need to read back then when i was about place my #1 order i surely tell you the you making the best decition with them.
Tip for consumers:
Please take time to paly bonuses they great
Date of experience: January 26, 2023
Hello Adolfo, thank you for shopping on Temu and sharing your 5-star experience with us! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
TBH I wasn't expecting all that much when I bought this sweater off of Temu because of how low the price was but it's now my favorite sweater! I was really surprised by how good the quality of the fabric was like it's really soft and I can't stop wearing it at home. When I wouldn't stop talking abt it my friend told me that Temu clothing comes from global suppliers, so it really is like amazing clothes at the lowest prices! Drop everything now and shop on Temu > :((
Products used:
sweater
Date of experience: April 7, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
First order was ok. Second order, no good. First problem was luminescent rocks. I ordered a small quantity to see if I liked them. Yes, so I ordered a large quantity. Thr rocks were so small they we're almost dust. Size differences we're not mentioned. A few other items either did not work, did not have instructions. Quality was very poor. I contacted BBB. Temu denied I was a customer.
Products used:
None
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have ordered from Temu many times and have never had any complaints. Everything has always been worth the money. I play their games and have won my free gifts, it does take quite a while but sofar have recieved a vidio doorbell and and kitchen runner. I would recommend to anyone.
Products used:
Curtains, duvet cove and many more items.
Date of experience: September 8, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I called customer service like 7 times I have ordered from this company before and never had issues this 3 times I ordered and this time I got nothing but rude customer service treatment telling me if I didn't stop talking or I shut up I would be disconnected I will say they have cute items great price but the customer service reps and escalation dept suck so now I'm disgusting it with my bank and giving them a terrible bad review please don't order nothing here take it else where.
Tip for consumers:
Don't shop here
Products used:
General merchandise
Date of experience: January 17, 2023
I wrote a review months ago just wanted to add that these are the same people that's been scamming people for years on Facebook pretending to sell almost anything they also owns wish SheIn and the rest of the garbage you have to download to shop on Facebook please be aware
Products used:
Shoes belt eyeliner eyebrows stencil earrings bracelets and fingernails and toenails stickers
Date of experience: April 14, 2023
Hello Izanna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Temu hs been a very good company you got issues they fox them I had stuff stolen from my mail box and the resend it and refund me what they couldn't love this site and I have gotten so many people to order awesome good quality I will never go else where perfect thank you temu keep up the good work
Tip for consumers:
Good site love it
Products used:
I used clothes , automotive, household, garden supplies and toy for my kid
Date of experience: May 10, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
In the beginning of February I found myself in the hospital. With nothing to do but watch TV and infomercials I turned to the internet and found a really cool store online. I ended up buying a lot of stuff from them over the next few weeks. My first bag came within a little bit of time after I got out of the hospital. Waiting on my orders I was starting to wonder if they was ever going to come but I was still with inside the window that the company gave me then one day I got a bunch of text messages saying everything was being delivered. I went to the mailbox and lo and behold the bag took up most the mailbox it had to weigh about 7 lb well I went back to the house and opened it up there were tons of products in the bag and I was so excited. Then I started receiving text messages saying that products that were late I was getting $5 per each shipment that was late I ended up with like 30 bucks on top of the 30% I already got off on the products I first ordered. The company really treats you right and everything shows up just as described. If you're buying for yourself or buying for your online business you can't go wrong.
Tip for consumers:
Just read the descriptions and know what you are ordering.
Products used:
Smart band watches, bone conduction headphones, motorcycle gloves, gardening supplies, collective coins, electronics gadgets and to much more to add
Date of experience: March 16, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I would have given this site a positive review if they would let me checkout but no they have a "Ownership Verification Process" where they require you to take a picture of the last 4 digits of your card and of your last 4 digits of your account number on your statement. This wouldn't be to hard of a problem if I had a regular bank but im using a spendwell prepaid debit card and spendwell gives you trouble making an account. They dont approve new accounts for some reason also when you sign up through phone the text messege link they send you just says "error" when you click it. Not to metion I am in a rehab facility so they take away our phones and block certrain websites and other things to make this all the harder.
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Sakshi, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Our customer service specialists will reach out to you soon with further details. We appreciate your patience while we looked into the issue. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We hope you have a nice day!