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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I have placed 2 orders with this company and never received any product I ordered (shoes). All I got from them were apology emails for being out of stock and offers for a $5.00 credit.
Tip for consumers:
That the site product offerings were too good to be true.
Products used:
I never received any of the products I ordered. They were all shoes
Date of experience: March 23, 2023
I have made a purchase, it actually turned out really good. The items were as they described. Quality wasn't great but at the price it was expected. The belts I ordered I'm extremely happy with.
Products used:
Belts, kitchen mats
Date of experience: May 2, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
It doesnt matter what youre redoing like ur wardrobe your room your study desk bc temu will have smth for uuuu! Temu really is t h e place i go to whenever i feel the sudden urge to give smth a makeover…but let it be a gradual makeover lmao give temu a chance to deliver…which usually takes up to 2 weeks
Date of experience: April 27, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
You are buying a coffee maker for what appears to be a good deal but you get toy versions of it in a lego like set…What kind of business list a picture of a real espresso machine and sends a toy instead? STAY AWAY FROM THIS SCAMMERS…
Date of experience: August 25, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm very sorry to hear that some of you are having trouble with this company. I believe they have great products & after comparing similar items on other sites, I'm very happy with their prices. I was kind of curious about where this company is located after receiving my first order. If I had anything bad to say about this company, it would be that they need to disclose their location. I don't think that would keep people from ordering from them. As for customer service, I have no complaints. I received my second order from them today (4/1/23) only to find that they sent me the wrong order. I was initially upset but after spending over as half hour in the chat room, the issue was resolved and my account was credited immediately. The chat room person was very patient and once I told her I wanted to know exactly how was and when issue was going to get resolved she offered a refund and told me she mark my refund urgent and like I said it truly was. I did find the the chat room evasive at first but once she realized I wanted my specific questions answered meaning exactly how what and when she was more than helpful. Mistakes are made all the time but I truly believe that this company will resolve issues and I am very satisfied with how they handle my issue." I believe this company is reputable with good customer service and great products and prices.
Date of experience: April 1, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Keep dreaming that you can get something cheap and it be good quality. For me it has been a returning fiasco. Missed parts, broken items. I did get a good dog collar. Be careful
Tip for consumers:
The Temu site is alluring , playing games , spinning wheels for percentage off . It was quite entertaining, even addictive, I’m thankful I became aware of this deception and hope a lot of people read this , I wish I had looked over reviews , And lastly , to think that EVERTHING , has five stars . Geez
Products used:
1 dog collar
Date of experience: December 27, 2023
Hello Dianne, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. For help with your activity status or if you need any further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Ordered a little cute lamp for my cousins upcoming bday but it arrived with some damages and dents but lemme tell u that temu was all over that the moment i reached out to customer service. Got a response super fast and they helped me go thru the entire return and refund process ((Temu offers free return based on its Temu Purchase Protection ICYMI)). Idec that i had to reorder another gift bc it was still a 10/10 experience for me knowing that they actually cared enough abt me to help yk:>
Products used:
night light
Date of experience: May 3, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I got so much tings from this app i got my parents to donlode it it toke me so long to try to get them to and i did and my mom loves it and it is free shipping and i got 60 scrunches from there for 1.55 i love this app i also got 55 hare istenchens for 5 dollars
Tip for consumers:
USE THIS APP I AM BORED AND I AM IS SATERDAY SCOOL AND LOOKING AT STUFF
Products used:
all of them
Date of experience: March 25, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
In the oast 3 months I have placed and received 3 orders from TEMU (+1 on the way). Product quality excellent, delivery within 14 days, with accurate, up to date tracking info!
Tip for consumers:
Excellent Company to deal with!
Products used:
T shirts, underwear, waterproof plumbing tape, kitchen ware, zipper repair kit
Date of experience: July 9, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Sure Temu has lots of great junk (emphasis on junk) at junk prices but it's not worth it - ever since ordering from Temu, I have gotten daily robo calls growing in number on a daily basis, up to 6 a day now. It seems that by blocking the number, I am signalling someone that there is a live person here and the number gets sold more and more. I am also getting text spams daily and I click report as junk and delete but this is daily. I can't prove a connection to Temu, I would just have to say it is a wild coincidence if it's not them. Have had my phone number since early 90s and this has NEVER been a problem of this magnitude before Temu.
Date of experience: May 19, 2023
Hello Que, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
BEWARE! This site has HACKERS sneaking all through it! I have only used this app twice and BOTH times my back account has been HACKED! And for LARGE sums of money, completely wiping my account clean! I am FURIOUS! There is nothing in this world worth losing all my hard earned money for cheap items! I deleted the app and I suggest you all do the same if you wanna protect what's YOURS!
Date of experience: May 4, 2023
Hello Kimberly, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to rachel.zhang@temu.com, I would be happy to further investigate right away. Best wishes, Temu Team
Since you used SpeedX, delivery has been shabby. I had several orders that were not delivered and I would like to receive the items I ordered but accoring to your customer service, you lost my orders.I will have to stop buying from you, it does not make sense to buy and never receive the things you purchased. Geting the refund is ok but I want the things I purchased. I don't want store credit, as I will not use TEMU anymore, since you guys have not delivered to me what I ordered.I would rather that you return the cash back to my credit card.
Products used:
None, never recieved the items I purchased.
Date of experience: July 1, 2023
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. You can also visit www.temu.com/support-center.html for more customer service contacts. Best wishes, Temu team
I always felt guilty whenever I go crazy shopping online bc I was always like wow I'm contributing to climate change:< BUT THATS WHY IM SO HAPPY THAT I FOUND TEMU I thought that it was just yet another shopping site but they actually have a carbon initiative that makes sure they offset their carbon footprint for every delivery which I love! Super happy that I found a place where I can shop without feeling bad about it 10/10 recommend
Products used:
women dress
Date of experience: March 13, 2023
Hello Robert, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
The prices are great IF the product comes undamaged. The fact that EVERYTHING is shipped in a flimsy bag without any reinforcement guarentees damage. BuT
The product I ordered clearly stated "Do not bend or fold" on both sides. Your workers then proceeded to put it in a bag with other products and FOLD MY PRODUCT to close the bag, when they could have closed it flat with no issues.
Your workers damaged my product before it even got shipped. If it had been even in a cardboard sleeve, it would have not been folded and damaged to the extent it is, which is unusable.
Date of experience: March 14, 2023
Hello Melanie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently.If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Temu began with enticing initial offers for the first 2-3 orders, providing a favorable start. However, once you transition from being a new customer, the offers cease. Despite the attractive low prices, the quality is disappointingly poor, and the delivery time is unacceptably long. Furthermore, there is a notable absence of a customer service contact number or email for addressing issues.
I made several attempts to reach out to customer service regarding my lost package, but regrettably, no satisfactory solution or assistance was provided. Consequently, I ended up losing approx £50 without any resolution. I strongly advise against falling into this trap.
Continuing from my previous message, I made persistent attempts to contact customer care, investing nearly an hour each time to articulate and clarify the recurring issue. Although they advised me to seek confirmation from Evri, which I promptly obtained, the resolution with Temu remains elusive. Regrettably, my diligent efforts have not yielded a satisfactory solution. Notably, one representative successfully initiated a ticket, but to my dismay, it was closed without any accompanying explanation. This has left me thoroughly disheartened. For your records, this delivery included multiple orders (which can be find with delivery date 23 Dec) so including primary order number is: [PO**************278].
Date of experience: January 3, 2024
Hello Vikash, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I've ordered SO much stuff from TEMU and I have to say I was very suspicious at first because the prices were so cheap but highly recommended and you won't regret buying anything.! Couldn't be happier with the prices and the quality
Tip for consumers:
You won’t regret it I promise. Prices are great and so is the quality
Products used:
I’ve bought way too much from this site but highly recommended
Date of experience: June 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered lots of jewellery from this site, it all looks so amazing and beautiful in the pictures the prices are so so cheap but I was so disappointed and shocked when I received my order the jewellery looks so cheap really bad quality and easily can break no wonder it's so cheap also some items I received were broken, I won't be ordering from them again and would not recommend either I am very embarrassed to tell my friends how much I paid in total so gutted, the jewellery was all made in China would stay away from this site than you constantly keep getting emails so many all day long temu is cheap and you pay for cheap quality
Date of experience: August 26, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Have ordered several times, and apart from 2 articles, everything was 5 +++. These 2 articles were a beret, which was too small [more for a child], and a dress, which was thinner material than expected,albeit good quality, just not for winter. When I asked about returning, I was informed I can KEEP THE ITEMS, and STILL GOT A FULL REFUND INTO MY CUSTOMER ACCOUNT! LOVE TEMU!
And NO, I am NOT an "influencer" [whatever that is; if you need someone to tell you what to think/ buy/ do, you are beyond help...]
Tip for consumers:
Go for customer site refund, not back into bank account, it is immediate and safe !!!
Products used:
Dresses, handbags,Christmas decorations etc.
Date of experience: January 3, 2024
Hello Iris, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I buy a diferents products with this company and for me is a good provider and cheaper than other company's like to ebay, amazon, etc. The first five starts are the wide spectrum the items and in differents categories the uses of domestic's and work daily. The second five stars is about the easy interface in the phones for you select, review and pay this in a few minutes. Now the two stars is the delivery, that have a long time to receive our goods. The quality of products is another 3 stars for the company because you find goods products and another are regular productos. The prices is the four stars because not all the products are cheap, some products is possible to find at lest price than other's.
It's a alternative seller in some cases for your usualy products that you will need. The average is 3.5 to 4 four stars not more.
Date of experience: January 24, 2023
Hello Marta, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com.
Right now i notice Temu is just fake ads pretending to sell the artwork of Laelanie Art Gallery and they do not have permission. Temu are not professional and they better remove those ads that mentions Laelanie Art Gallery.
Tip for consumers:
They are not professional and horrible customer service
Products used:
horrible!
Date of experience: August 25, 2023
Hello, thank you for your feedback. Temu is committed to protecting intellectual property rights and has strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. Please contact ipprotection@temu.com directly for intellectual property issues. Our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
This seller had some great and positive ratings and reviews but a part of me was still skeptical about buying this product BUT I HAD NO REASON TO BE. The seller absolutely came through! Pictures and descriptions were very accurate and I got a great product free of any defects or damage:)Temu gets their photos straight from the seller I think so that's why the photos are so accurate. Have been enjoying it so far so thank you!
Date of experience: February 21, 2023
Hello Nathania, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu has the worst shipping updates of all the online shopping sites. On the day my package was scheduled to be delivered the only update was from two days ago. This is totally unacceptable.
Date of experience: September 16, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I found Temu on the website, I did research, ratings and reviews. Even though some were negative I decided to give them a shot because I liked a lot of their styles in clothing. I have literally ordered forty to fifty pieces from them. Shoes, dresses, hair pieces, sweaters and more. I will honestly say that I have been impressed and satisfied with my orders. The great thing about this site is that there is free shipping, free returns, tracking numbers and consistent with dates. And if your package is later that the date issued they add $5.00 to your account. They also give you a lot of bonuses, discounts and coupons. Sometimes you even get free merchandise from your cart from the gift boxes they offer. I think that the site is awesome, exciting and a fun place to shop. I have seen the same identical pieces on other sites for much more money. I know that for a fact because I have ordered them and compared them to one another. Their Mary Jane shoes are great shoes to travel in. I'm blessed to have come across this site it has everything one would need to travel including suitcases and duffle bags which I also purchased! Love Temu.
Tip for consumers:
I don’t know if you get a cash refund, I’ve always got the return item amount in a credit to my Temu account.
Products used:
Shoes, clothes, duffle bags, hair pins and small purses.
Date of experience: January 2, 2024
I bought a bong off here. Went to open my box up it up and it was shatter. Contacted love Chat. Get told 2 s nf and y back. Well I would but I threw the hole box away bc I was pissed off about..
Products used:
Well my lip plumper
Date of experience: June 26, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I did not recive items trash company will never purase from temu again! I Have Literal proof from uniuni that it was delivered to the wrong address, ive sent it several people and they are refusing to give me a full refund to original payment method! Its been 2 weeks since my packages were delivered to wrinf address all you get is cookie cutter copy and past anwsers and make you run at
Round in circlea
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Julia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco