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Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I HAVE ORDERED SO MANY TIMES AND REORDERED! NEITHER THE UPS NOR TEMU CAN GIVE ME ANSWERS THEY MAKE THE STUPIDEST EXCUSES ABOUT THE PACKAGE AND JUST KEEP PUTTING IT BACK ONTO MY TEMU ACCT AS CREDIT TO REORDER! BEEN WAITING FOR PACKAGE FOR A MONTH! Scam terrible company. How are they still up?
Tip for consumers:
Terrible. Terrible. Website.
Products used:
Didn’t get any.
Date of experience: December 18, 2023
I did receive my order on time, but half the items weren't even worth the low price. And they have "promotions" that promise free $$$ and items AS LONG AS you try to refer all your friends, and just when you go to do the last referral, the software glitches and won't count your last referral, therefore you NEVER get your prize. I did this with MULTIPLE OFFERS on the site and everything would go fine except 2 things, you will ALWAYS "WIN" there games and get the most credit FIRST and you will ALWAYS LOSE when you try to do the last referral. As I said in my title, these are SCAM TACTICS to get free referrals from you and free advertising without giving you ANYTHING.
Products used:
Shirts only.
Date of experience: June 13, 2023
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you investigate right away. Have a great day! Best wishes, Temu team
I was supposed to recieve four orders at the same time I didn't recieve any of them I can't get anyone to answer me on live chat it automatically processed my refund on two of the orders not recieved and said contact customer service on the other two orders which seems impossible I really had good experience with Temu up until now there's two order numbers
Tip for consumers:
Don’t spend what u can’t afford to lose because getting a refund for my missing orders has been dang near impossible and they don’t have any customer support
Products used:
Didn’t recieve package
Date of experience: March 6, 2023
Hello Genny, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Temu has something for everyone even my pets love the confirmation text and tracking they send it right away and I have never had any problem with an order
Products used:
Pets and grandchildren
Date of experience: September 29, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
After seeing some ads, I ordered 8 items from Temu. Later, I was worried I'd made a mistake. Ut I got text updates and my pkg arrived in less than 10 days! Thank you so much!
Products used:
Cookware, belts, trinkets
Date of experience: March 27, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Everything I've ordered from Temu has been of acceptable quality. Some items are better than others. It's usually a bargain, as you get what you paid for.
Date of experience: August 9, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have 3 bank cards used all 3 ordering items when 3 banks send fraud alerts on all cards big red flag every item purchased was double charged over 200$ on 1 card needless to say App deleted no one in my family is allowed to order from TEMU AGAIN. Terrible doing business with your rip off company check your statements people!
Tip for consumers:
Don’t do it beware
Products used:
Household items
Date of experience: February 6, 2023
Hello Kelly, thank you for reaching out and we are sorry about your experience. Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you wouldn't mind sending me an email with a screenshot of the transaction details to taylor.wu@temu.com, I would be happy to look into this matter for you right away. If these are pending transactions, they do not always lead to actual charges. If not processed, pending transactions are typically removed in 2–5 business days. If there is unauthorized access to your account, we strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. We will do our best to assist you and cooperate with the bank on this. Best wishes, Taylor
Was intised to buy a pair of sandals at an absurd low price. This vanished and increased 20x after another "first time buyer" deal was offered. Scam 1.49 turned into almost $30
Products used:
Immediately cancelled order
Date of experience: August 28, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
It is picture selling not good quality. Wrong size cheep and useless item like dollar stores. Shoes stinks badley and wrinkel after few minutes. Don't waste your money
Tip for consumers:
Why nobody stops these scared and non responsible companies in Canada?people loose money when added it will be millions dollars. This is çandian capital which goes to waste.
Products used:
One out of 4 purchsed items
Date of experience: May 10, 2023
Hello Reza, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I wish I could give a 0 star! I didn't receive my package, and it said it was delivered on the app and on USUPS! I called and it said it was all refunded! I never refunded it! I am beyond words and absolutely devastated, I bought all that for mom and her birthday and now she gets nothing. I don't even get refunded until A MONTH! I will NEVER shop on TEMU again, as much as I was so excited to buy from temu, never again...
Tip for consumers:
Have good trust issues
Products used:
NONE
Date of experience: February 27, 2023
Hello Jaidan, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day! Best wishes, Coco
Temu has lots of varieties of items at low prices.
Not only the price is better than Amazon, but they also offer free shipping and free return without a membership fee.
Products used:
clothing, kitchen, bathroom, cat toy.
Date of experience: February 7, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I've received everything within the time range estimated (7-10 days).usually about 8 days.
Some clothing is on the cheaper side like the graphic Tshirts. Well, the shirts are actually very nice quality, but the iron-on graphics can appear cheap upon close viewing.
My bathing suit I got was literally the best bathing suit I've ever had and it was 8 dollars. It's not cheaply made or cheap looking.
All this being said, the clothes we have received have all made us super happy because they're awesome and we bought them on flash sales so the shirts were only $1-$4.
My kids got "croc" pins. Like bags of 20+ pins for <$2. They're obsessed. Their friends think they're so lucky bc legit pins are expensive for that amount, and these pins look like the real thing.
Also the rugs, stuffed animals, and kitchen/bathroom gadgets have all been great. No complaints at all.
For the amount of money I save on the products, plus free shipping with no billed membership, I'm extremely satisfied with Temu so far. Just have to be willing to wait longer than Amazon stuff.
You can leave product reviews, and view photo/video reviews of products on the site before purchasing them, like on Amazon.
And apparently there's no-hassle, free returns. But I can't attest to that bc I've not returned anything yet.
Tip for consumers:
Just make sure you read the reviews on products to ensure others have been satisfied before you buy. A $1 shirt seems sketchy, but everyone else seemed happy, so i ordered it and I was also satisfied.
Products used:
Clothing (men, women, children, swimwear)
Croc pins
Kitchen / bathroom gadgets
Rug
Date of experience: June 19, 2023
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Do not purchase from Temu. It is a Chinese company using 31 St. James Avenue Suite 355, Boston, MA as their USA address. Phone *******368. All inquiries are referred to www.temu.com/support-center.html. The quality of the products is extremely cheap. Support center inquiry requesting a return label is "we are working on it" and you will receive a return label within 48 hrs. You call 48 hours later and again told the same. After several contacts with the company, I am filing a complaint with MA's Attorney General's office and disputing the charges with my credit card company.
Tip for consumers:
The company states 90 day full refund, but will not allow you to get shipping label on their site. When you contact company via chat, their standard answer is " we are working on it, and will get back to you in 48 hours". It has been several 48 hours....
Products used:
dusting rags
Date of experience: December 15, 2022
Hello Dawn, thank you for reaching out and we are sorry for the inconvenience. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn’t mind sending us your order IDs, please email me at coco.zhang@temu.com so I can help investigate these issues right away. Best wishes, Coco
I like Temu so far has been good experience doing almost all my holiday shopping on their app store. I have found excellent bargains for items that cost twice as much at other online retailers. Extensive variety of household, beauty, clothing, accessories, office, and decor items. Shipping delivery and customer service has been all around excellent as well. Watch the sizing of clothing as it can be smaller than typical USA sizes.
Tip for consumers:
Be mindful of sizing! Size up on clothing. Watch overall measurement of all products
Products used:
Decor, clothing, shoes, cosmetics,
cleaning products, handbags, toothpaste, perfume, jewelry, wigs, hair accessories, sleepwear, false nails, towels, undergarments,
tv antenna, toiletries
Date of experience: December 13, 2022
Hello La, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes!
EDIT: To be fair, it's not all junk. If you actually get the savings applied, you can find some neat trinkets at a good price. Also, the false charge on my account was valid, my bad Temu. (Family ordered something.) BUT, only a few of the promos applied and I spent $150 on a $100 order.
Essentially, it's a convoluted coupon game. They will hook you with free promo offers that lead to more savings the more you spend, rapid fire, with a timer. But the "$100 coupon" rewarded after the first "level of buying" is a perfect lame representation of what Temu does-- you get 3 tiered offers with discounts the more you spend-- which equal that "FREE $100 COUPON". It's nonsense... but I still spent on the offers. When the bill comes, the promo savings have vanished, and you pay full price for (sometimes) junk. The price really determines is it's "junk". Customer service asked to verify the promotions not applied, then listed a whole bunch of promotion offers, expecting me to remember between several similar promos. It was one price in my cart when I paid, then the full overvalued price when I got the bill. So, Temu stays 1 star and I'll never use the app again.
Tip for consumers:
In the end, I'd rather shop around rather than Temu. I don't enjoy the structure of ambiguous deal shopping, huge discounts with coupons and promos on timers. Fun for a minute until you realize you're kinda getting ripped off.
Products used:
A bunch of trinkets and lights. Quality varies.
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I started shopping at timu a couple months ago I've spent over $300 at the beginning of April I sent back some things half of my credit I wanted back from my original payment method and the other half I wanted credited to my team new account so I can do more shopping they have lost my items that I've returned they owe me a $48 credit they voted to me for 2 months I've spoke to supervisors I've done everything I know how to do I call every week and I haven't even so much as received an email where's my $50 how do I get my credit back
Tip for consumers:
Nothing else
Products used:
Clothes
Date of experience: May 18, 2023
Hello Donna, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I bought an order almost 300 dollars from the app and they kept me awaiting to ship like almost 3 weeks without shipping i tried to contact the customer service many time to cancel to order because they supposed to have the order because i was traveling so first the customer service was unhelpful at all ignoring me and sending me a stupid answer everytime after days of sending the message we gonna give u credit 5 dollars for being late
I told them many time noo just keep it and don't send it because I won't be able to get it and i was almost talking everyday to them and sending message to the email and the app and everywhere
Guess what they ignored me and shipped anyway and sorry we can't give u the refund u get the order and return it back (even if im out of the country like wtf)
And my order I didn't receive till now its still late
So i think its scam guys don't buy from this $#*! app no one gonna listen or help you
Date of experience: March 29, 2023
Hello Raghd, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
A part of my order was delivered, the second half wasn't, according to the site "it was sitting at LaserShip", apparently. So I reached out to Customer Service in the online chat, they gave me a number to to call so I called the number the next morning. Then Customer Service Rep on the phone...investigated and said that I would have an "accurate update on that day". I did receive an update telling me "that they are unable to LOCATE my package so I NEED TO CONTACT THE SELLER". Angry is an understatement for the way I am feeling. I spent almost $500 for NOTHING. I WANT MY MONEY BACK!. I will NEVER order anything from this company AGAIN!
Products used:
Nothing
Date of experience: April 24, 2023
Hello Kimpley, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I have never had a problem with any of my orders. From clothing to shoes to houseware.
They deliver every time. Waiting on another order to come in this week.
Date of experience: July 24, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ordered items for Valentine's Day in January I NEVER received my merchandise‼ Made several attempts to customer service they were supposed to create me a ticket and no one has responded or took care of this issue. Called the customer service number for that past couples days and been on hold for a VERY long period of time. It's states for you to be [lease be patience but my patience is running out. This is RIDICULOUS and very UNPROFESSIONAL but I'm not stopping until I get ALL my coins back even if I have to REPORT them to BBB‼
Date of experience: March 30, 2023
Hello Yomika, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible.
Apparently this shopping website offers free shipping (so they say)however in an another way they will charge you and forget about your temu credit money because when you order they will take that money.The fact that every you order comes crushed or cut by costumes or when they repack it also the fact that the orders take so long to be shipped and then it takes forever to be delivered.You can't shop for anything unless you have $15 in the account is ridiculous.What if someone just wants to try it for the first time and buy something less than $15 dollars?What a way to throw off customers and future reviewers.And what's up with the countdown clock to checkout?Temu used to be a good website but as soon as people started to rave all over social media about it and giving Temu 5 stars when the site was knew that's when Temu started going down the hill.Is not really a trusted shopping website anymore and I will start checking out other competitors shopping websites.I added 3 photos that show the excessive tax collection the fact that they use your temu credit.
Tip for consumers:
Temu product is not good quality and beware because they will describe products a certain way and when you get them is not what they have described the products are not of good lasting quality they are cheap.
Products used:
Some shoes electronics
Date of experience: September 7, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Order: PO**************437
Hello,
I've been struggling with your service for several weeks now.
Following my order 3 parcels were sent and only 2 were received and signed for.
I have contacted the delivery service and they tell me that the parcel has been delivered, but I have not received or signed for anything and they are unable to give me a name or signature.
Then I contacted your support team, who are absolutely unwilling to help me.
I've opened several files and always get the same response from Jessica, who doesn't even read my messages and sends me a written message and closes the box each time.
After that, I opened a PayPal file to push your service to act, but that didn't work at all.
PayPal are asking me to lodge a complaint against you, which I find very excessive, so I've closed the file.
Now, after cancelling my PayPal dispute, I contact the service again and they give me the same messages again.
No actions was taken and I'm still try to be heard by the chat support.
I've lost my money and Temu support won't help me.
Tip for consumers:
Please pay close attention to the live chat and the ticket created, as no action is taken after that. The service will always reply with the same message.
Date of experience: December 5, 2023
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
3/19/23
Well….
They are legit.
ALWAYS check online reviews for companies. MANY are scams that rob you FAST- as soon as you "click".
But as I was reminded about global commerce, keep in mind: CHINA CHEAP GOODS AND SLAVE LABOR.
North China is in the business of modern day slavery with hundreds of thousands of Qyghurs (minority ethnic group) enslaved.
As long as the world desires these cheap goods, China will continue to mass produce while engaged in inhumane treatment of civilians.
Tip for consumers:
See review
Products used:
All
Date of experience: March 19, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
So badddddd, everything based on want you to pull more of ur friends to use this app. Also the packages came so crushed, and quality is not good either
Date of experience: March 4, 2023
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I have loved nearly ALL the items I've received in 4 orders. The items I did not like were returned for refund very easily. Free shipping. Ridiculously good prices.
Products used:
Sandals, household items
Date of experience: July 7, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team